Wyndham Hotel Group

As a loyal guest of Wyndham, I have stayed many nights across many brands under Wyndham to acquire/maintain rewards points and statusI have earned Platinum status, and most recently stayed at a property for consecutive nights; paid directly to the property and not through a third partyWhile I realize loyalty programs are to the terms of the company and can be canceled, I continued to stay with Wyndham brands in anticipation of acquiring the status, with its guaranteed perks, as per the terms of Wyndham Rewards(I had a parallel problem with this property in the return of municipal occupancy tax that was returned two months after check out.) I believe in loyalty as well as the advertised offerings be accurate and truthful in nature no maintain Hyatt Discoverist (second highest); hotels.com Gold status, while my husband maintains Platinum Plus and Platinum Elite at Marriott and Starwood respectively As a result of spending (literally) thousands of dollars at Wyndham, and

Hotel location was [redacted] *** Chewas fine, but after getting into the room, advertised features were clearly brokenLighting didn't work, the TV only had one channel, and the shower was never more than warmCoffee was in the room but wasn't designed for the coffee maker that was in the roomLiterally what looked like blood stains on the carpet and a pack of cigarettes in the dresser in what should have been a non-smoking room, more disgusting because it demonstrated the lack of cleanlinessWe stayed over the first night to be woken up at 6am by people having sex above us, the insulation was so awful that we could hear them plainlyWe spent a large part of the 2nd day out, but when we came back the room had clearly not been made up, the bed was still unmade at 9pm, where we saw what appeared to be a prostitute hanging aroundWe went into our room and locked the door and a few minutes later someone started knocking on our door (the prostitute? some

The address to the business is [redacted] in [redacted] *** Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I made a hotel reservation at a New Orleans hotel through Wyndham Rewards, which promises a guaranteed low rate My rate was approximately $per night for four nights with an [redacted] discount My reservation confirmation number was [redacted] , and my Wyndham Rewards membership number is [redacted] Afterwards, I came across an on-line ad for the same hotel which offered the same hotel for the same dates at $per night through [redacted] I then logged onto the Wyndham Rewards site to find the "Best Rate Guarantee," which promises to match the rate of any publicly advertised rate for the same stay In addition the guarantee promises a bonus of 3,points I had difficulty with their form not accepting my reservation number but had that issue resolved through a long phone call with their customer support I was assured that I would receive a response after filing for the best rate Today, I received a denial of the rate match and bonus points They claimed that since

I do apologize about the late reply, as well as the bad experience at our hotelI would like to inform the Chris [redacted] , the previous General Manager is no longer with the companyI will honor the guests request and apply half off of the entire stay including taxOnce again, My sincerest apologiesPlease reach out to me Tiffani [redacted] , the Assistant General Manager if anything further is needed Thank You, Tiffani [redacted]

Company's response below:Revdex.com Case #: [redacted] Hello, I want to apologize for your experienceIt looks like we are missing some informationIf you could please send me the address, city, and state of the [redacted] you stayed at, that would be greatPlease let me know if you have any further questions Thank you, [redacted] ** [redacted] ***Wyndham Hotel Group

what ever guest said is not true because we recently replaced the new carpet about two weeks before guest check in instead of talking to front desk about room condition guest got busier to take pictures of everywhere she can get into and then used the room full night assuming she can get full refund later and stay for free if she complains now she won't be able to get free night stayIt's common sence that if the room was in that bad condition as she is explaining why would some one stay in the room.I offered her $ refund thru Days Inn complaint just as courtesy but she refused to take itI'm not giving full refund after staying full night in the room which she said was dirtiest

My wife and I were very enthusiastic visiting San Antonio Texas and we had the most awful experience in our lives, we had a reservation for the Wyndham Howard Johnson hotel (Confirmation Number: [redacted] The next day after our arrival we went out sometime around am, and we make sure the “do not disturb sign” was not hanged on the door [redacted] because we felt the room was really dirty, we found a food tray over the wardrobe from a different guest (I’m sure the tray has been there for months), brown stains on the restroom walls, a dirty fridge, very grubby lampshades, ripped bed skirts, stained windows, red stains over the walls, (this is disgusting when it is supposed the room must be cleaned to receive new guests, the hotel stars has nothing to do with the cleanliness)Our surprise came when after being out we arrived at the hotel at pm and the room was not serviced, I immediately went to the lobby and I have complained about this, the response I got was that probably the sta

Company's response below: RE: Revdex.com ID [redacted] Guest: [redacted] *** Dear Contact, Thank you for contacting [redacted] Customer Care regarding [redacted] concerns We have contacted [redacted] and resolved the concerns with her by issuing her 10,wyndham reward pointsThank you [redacted] Wyndham Hotel Group [redacted] *** RE: Revdex.com ID Guest: Suzanne Adams Dear Contact, Thank you for contacting Days Inn Customer Care regarding Suzanne Adams concerns We have contacted Suzanne and resolved the concerns with her by issuing her 10,wyndham reward points Thank you Tara Efraimson Customer Care Specialist Wyndham Hotel Group 8th Ave NE Aberdeen, SD RE: Revdex.com ID Guest: Suzanne Adams Dear Contact, Thank you for contacting Days Inn Customer Care regarding Suzanne Adams concerns We have contacted Suzanne and resolved the concerns with her by issuing her 10,wyndham reward points Thank you Tara Efraimson Customer Care Specialist Wyndham Hotel Group 8th Ave NE Aberdeen, SD RE: Revdex.com ID Guest: Suzanne Adams Dear Contact, Thank you for contacting Days Inn Customer Care regarding Suzanne Adams concerns We have contacted Suzanne and resolved the concerns with her by issuing her 10,wyndham reward points Thank you Tara Efraimson Customer Care Specialist Wyndham Hotel Group 8th Ave NE Aberdeen, SD RE: Revdex.com ID Guest: Suzanne Adams Dear Contact, Thank you for contacting Days Inn Customer Care regarding Suzanne Adams concerns We have contacted Suzanne and resolved the concerns with her by issuing her 10,wyndham reward points Thank you Tara Efraimson Customer Care Specialist Wyndham Hotel Group 8th Ave NE Aberdeen, SD

Company's response below: Revdex.com of Northeast Florida & Southeast Atlantic [redacted] Re: ID [redacted] Dear [redacted] Thank you for notifying our office of the concern filed by [redacted] , at the [redacted] property located in [redacted] We are sincerely sorry to hear we did not provide the guest with an excellent [redacted] experienceWe apologize that the property did not meet Mr [redacted] 's expectations of [redacted] high standard of guest serviceCustomer Care has resolved the situation with Mr [redacted] via a check in the amount of $If you need any more information on this matter, please contact me directly at [redacted] Regards, [redacted] Phone: [redacted] Fax: [redacted]

SINCE AUGWE HAVE BEEN APART OF THE WHNDHAM HOTEL GROUP BECAUSE WE BOUGHT INTO ONE OF THEIR FRANCHISE BRANDS THAT WAS ALREADY ESTABLISHED AND BUILT IN THE CITYTHE HOTEL WAS A FEW YEARS OLD AT THAT POINT AND NO KNOWN ISSUES WITH THE FRANCHISE BEFORE WE INVESTEDUPON INVESTING WYNDHAM DID NOT SEND AN INITIAL INSPECTOR FOR A "PIP" INSPECTION BECAUSE "THEY WERE NOT GOING TO SEND SOMEONE TO LITTLE TOMAH, WISCONSIN" LAUGHINGLY WE MOVED ON PAST THAT AND WE HAVE HAD A RUN IN WITH OVER FOUR DIFFERENT MAIN POINTS OF CONTACTS WE ARE SUPPOSED TO CALL OUR DIRECTOR OF SALES AND OPERATIONS OR "DSO"FROM UNTIL WE HAD THREE DIFFERENT PEOPLE DOING THAT JOB AND NEVER GOT A CONSISTENT IDEA OF WHAT WAS GOING ON AT WYNDHAM BECAUSE OF THISWYNDHAM IS A HUGE HOTEL GROUP THAT HAS OVER 10K PROPERTIES THROUGHOUT WORLDDURING THAT TIME WE WERE FORCED INTO A LOGO CHANGE (ALSO CHANGED THREE TIMES SINCE THIS HOTEL WAS BUILD IN 2005) BECAUSE WYNDHAM WANTED TO ADD THE PHRASE "BY WYNDHAM" ON TH

I am having an issue with having one of your franchise locations of Baymont Inn and Suites located at [redacted] There was suppose to be a refund and I am having issues

[redacted] ***First incident 06/09/AM departure06/10/11AM Second incident 06/17/1AM Departure 06/18/AM confirmation number [redacted] reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Company's response below:Revdex.com ID [redacted] Dear Contact, Thank you for contacting [redacted] regarding [redacted] ’s concerns We are sorry to hear we did not provide the guest with an excellent [redacted] experience The property has advised they did speak with Ms [redacted] , they offered to give her ½ off her next event Thank you, [redacted] Wyndham Hotel Group

I would like to express how frustrated I am with my reservation and disappointed with how my issue was addressedI booked for a stay at Super Chicago Northlake O'Hare Airport (Super is a brand under Wyndham Group) for a one-night stay from August to 24, and one issue has still not been resolved, despite all sorts of efforts I have made I need to note that I made the reservation on the OFFICIAL website of Wyndham Hotels, NOT involving any third party website, so I find the issues I experienced completely unacceptableUpon check-out, I received a folio which indicates $for room rate and $for tax and fees, which still remained unexplainedI booked the stay on the official website and PREPAID $for the room and $for tax and fees, and there should not be any reason for not being able to print a folio showing these charges appropriatelyThe hotel said that it was an internet reservation so they could not do anything with it, and that I need to contact Wyndham Group

Customer service Account Supervisor was beyond rude and loud I have been a Wyndham reward R ember for almost yearsI frequent Wyndham hotels and in return earn points toward reduced stays known as GoFast or Free nightsPoints usually take 2-days to post after a complete stay and check outSometimes if I decided to stay within that time frame I will call I and speak to a representative to over redeem pointsMy stays are verifiedI overeedemed on 2/24/and received a go fast plus cash I then extended my night and paid the regular rate including tax was around $ Rooms booked during the week at Best Available Rate plus additional 1,points totaling pointsI currently have 1,pointsThat would bring me to 3,pointsTo use GoFast it's pointsThe representative told me she isn't over redeeming my points I don't have enough but she never looked at my account or put me on hold to verify my stayShe was speaking to me in a highly disrespectful

Hello, When auditing my travel expenses for the taxes, I noticed a discrepancy on a credit card statement that double charged one night and charged additional nights Please see the following list of facts pertaining to this stay -I booked a trip through Priceline on July 1, for a one night stay at your hotel, Wyndham Garden Tallahassee CapitolI have available priceline bill to attach -I arrived at your hotel between the hours of midnight to am on Friday, July 1, and checked in -I checked out of the hotel prior to check-out time around 10-am Saturday July 2, and ate lunch at the [redacted] restaurant attached - I was charged $as per the [redacted] price agreed upon for the hotel reservation below for a one night stay on July 1, (I have card statement page 2) -Based on a phone conversation with an associate of your hotel, the hotel is under the impression that I never showed up for my stayI dispute thisI clearly st

Hello, we had room reservationsultimately after the detailed visit below they had no roomIt cost me considerably more to find another for that stayI want compensated for this cost I want to back up and put in writing what you have as our complaintWe arrived to check in at approximately 16:on Thursday October 19th There was no hotel employee present in the lobbyAnother couple was present before we arrive and said they had been there about ten minutesI had waited for about thirty minutes and observed a numerous room keys in the pocket folder with room numbers on the right on top of the counterI looked over the counter and observed pens on the floorWe knocked on the three doors by lobby and got no answerI decided to call from the phone on the counterI advised the police that it appeared that something was not right no employees and keysThey dispatched officersSeveral minutes later a female came into the office and the first couple asked her if sh

The property has been contacted and they have not done anything Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Confirmation Number: [redacted] Guest Name: [redacted] Wyndham Rewards #: [redacted] Tier: BLUE This Revdex.com complaints against Wyndham Rewards / Ramada Orlando for the following reasons: They did not have the WiFi that they advertise, The room was smelling like mold The one side of the bed was lopsided There was areas of the room that were not cleaned by house cleaning The towel bar, when I put my hand on it, fell off the wall I had sent an email requesting special accommodations due to the vaccines that I have that need to be refrigerated, and although the email was opened at a time, it was never questions of me or nobody asked me about it Your message To: [email protected]; [email protected] Subject: Special accommodations due to vaccines that need to be refrigerated Sent: 10/7/1:PM was read on 10/8/12:AM I do have pictures of the room issues that I did show the Manager