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Wyndham Hotel Group

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Wyndham Hotel Group Reviews (111)

Good afternoon Melissa, Thank you for taking my call today! As I stated on the phone I am the new Area Manager for the hotel group that owns the Days Inn Plymouth. I have gone in and made sure that the correct credit of $41.66 has been applied to your Visa Card.  Attached is the copy of...

the folio, you should see this credit happen within the next 3 business dates.  The attached will show a business date that is different then today, that is simply because as I mentioned we are currently closed so not all business days have been advanced yet! If you should have any other questions please feel free to send me an e-mail (it is the easiest way to find me) Stacy G[redacted] Area Manager Fahmida Bashir Hospitality

Company's response below:Revdex.com Case #: [redacted] Hello, I want to apologize for your experience. It looks like we are missing some information. If you could please send me the address, city, and state of the [redacted] you stayed at, that would be great. Please let me know if you have any...

further questions.  Thank you, 
[redacted]Wyndham Hotel Group

Hello,   Thank you for contacting [redacted].  I am truly sorry to hear of your experience.  To better assist you, would you please provide us with the address of the hotel? Once we receive your response with the requested information we will submit...

your concern to the property for their assistance in resolution.   Thank you for choosing [redacted].

Thank you for contacting Wyndham Hotel Group. I would be happy to assist you further but I need a little more information to help.   Please provide the following:   - Name of the guest on the reservation - Property address, including city and state - Date of arrival - Date of...

departure - Reservation confirmation number   I look forward to assisting you.

The address to the business is [redacted] in [redacted].  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Company's response below:
Revdex.com of Northeast Florida & Southeast Atlantic [redacted]
Re: ID [redacted] Dear [redacted] Thank you for notifying our office of the concern filed by [redacted], at the [redacted] property located in [redacted] We...

are sincerely sorry to hear we did not provide the guest with an excellent [redacted] experience. We apologize that the property did not meet Mr. [redacted]'s expectations of [redacted] high standard of guest service. Customer Care has resolved the situation with Mr. [redacted] via a check in the amount of $71.54. If you need any more information on this matter, please contact me directly at [redacted]. Regards,
[redacted] Phone: [redacted] Fax: [redacted]

[redacted]First incident 06/09/17 1 AM departure06/10/17 11AM Second incident 06/17/17 1AM Departure 06/18/17 11 AM confirmation number [redacted] reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The property has been contacted and they have not done anything
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Company's response below:Revdex.com ID [redacted] Dear Contact, Thank you for contacting [redacted] regarding [redacted]’s concerns.  We are sorry to hear we did not provide the guest with an excellent [redacted] experience.  The property has...

advised they did speak with Ms. [redacted], they offered to give her ½ off her next event.  Thank you,  
[redacted]Wyndham Hotel Group

Company's response below:
Revdex.com of Northeast Florida & Southeast Atlantic [redacted]
Re: ID [redacted] Dear [redacted] Thank you for notifying our office of the concern filed by [redacted], at the [redacted] property located in [redacted] We are sincerely sorry to hear we did not...

provide the guest with an excellent [redacted] experience. We apologize that the property did not meet Mr. [redacted]'s expectations of [redacted] high standard of guest service. Customer Care has resolved the situation with Mr. [redacted] via a check in the amount of $71.54. If you need any more information on this matter, please contact me directly at [redacted]. Regards,
[redacted] Phone: [redacted] Fax: [redacted]

Company's response below:
 RE: Revdex.com ID [redacted]Guest: [redacted] Dear Contact, Thank you for contacting [redacted] Customer Care regarding [redacted] concerns.  We have contacted [redacted] and resolved the concerns with her by...

issuing her 10,000 wyndham reward points. Thank you.   [redacted]Wyndham Hotel Group[redacted] 
RE: Revdex.com ID 10551479
Guest: Suzanne Adams
 
Dear Contact,
 
Thank you for contacting Days Inn Customer Care regarding Suzanne Adams concerns. 
 
We have contacted Suzanne and resolved the concerns with her by issuing her 10,000 wyndham reward points.
 
Thank you.
 
 
 
Tara Efraimson
Customer Care Specialist
Wyndham Hotel Group
1910 8th Ave NE
Aberdeen, SD 57401
RE: Revdex.com ID 10551479
Guest: Suzanne Adams
 
Dear Contact,
 
Thank you for contacting Days Inn Customer Care regarding Suzanne Adams concerns. 
 
We have contacted Suzanne and resolved the concerns with her by issuing her 10,000 wyndham reward points.
 
Thank you.
 
 
 
Tara Efraimson
Customer Care Specialist
Wyndham Hotel Group
1910 8th Ave NE
Aberdeen, SD 57401
RE: Revdex.com ID 10551479
Guest: Suzanne Adams
 
Dear Contact,
 
Thank you for contacting Days Inn Customer Care regarding Suzanne Adams concerns. 
 
We have contacted Suzanne and resolved the concerns with her by issuing her 10,000 wyndham reward points.
 
Thank you.
 
 
 
Tara Efraimson
Customer Care Specialist
Wyndham Hotel Group
1910 8th Ave NE
Aberdeen, SD 57401
RE: Revdex.com ID 10551479
Guest: Suzanne Adams
 
Dear Contact,
 
Thank you for contacting Days Inn Customer Care regarding Suzanne Adams concerns. 
 
We have contacted Suzanne and resolved the concerns with her by issuing her 10,000 wyndham reward points.
 
Thank you.
 
 
 
Tara Efraimson
Customer Care Specialist
Wyndham Hotel Group
1910 8th Ave NE
Aberdeen, SD 57401

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Address: 200 S Highway 13, Craig, Colorado, United States, 81625-3606

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