Wyndham Hotel Group

My wife and I were very enthusiastic visiting San Antonio Texas and we had the most awful experience in our lives, we had a reservation for the Wyndham Howard Johnson hotel (Confirmation Number: *** The next day after our arrival we went out sometime around am, and we make sure the “do not disturb sign” was not hanged on the door *** because we felt the room was really dirty, we found a food tray over the wardrobe from a different guest (I’m sure the tray has been there for months), brown stains on the restroom walls, a dirty fridge, very grubby lampshades, ripped bed skirts, stained windows, red stains over the walls, (this is disgusting when it is supposed the room must be cleaned to receive new guests, the hotel stars has nothing to do with the cleanliness)Our surprise came when after being out we arrived at the hotel at pm and the room was not serviced, I immediately went to the lobby and I have complained about this, the response I got was that probably the sta

SINCE AUGWE HAVE BEEN APART OF THE WHNDHAM HOTEL GROUP BECAUSE WE BOUGHT INTO ONE OF THEIR FRANCHISE BRANDS THAT WAS ALREADY ESTABLISHED AND BUILT IN THE CITYTHE HOTEL WAS A FEW YEARS OLD AT THAT POINT AND NO KNOWN ISSUES WITH THE FRANCHISE BEFORE WE INVESTEDUPON INVESTING WYNDHAM DID NOT SEND AN INITIAL INSPECTOR FOR A "PIP" INSPECTION BECAUSE "THEY WERE NOT GOING TO SEND SOMEONE TO LITTLE TOMAH, WISCONSIN" LAUGHINGLY
WE MOVED ON PAST THAT AND WE HAVE HAD A RUN IN WITH OVER FOUR DIFFERENT MAIN POINTS OF CONTACTS WE ARE SUPPOSED TO CALL OUR DIRECTOR OF SALES AND OPERATIONS OR "DSO"FROM UNTIL WE HAD THREE DIFFERENT PEOPLE DOING THAT JOB AND NEVER GOT A CONSISTENT IDEA OF WHAT WAS GOING ON AT WYNDHAM BECAUSE OF THISWYNDHAM IS A HUGE HOTEL GROUP THAT HAS OVER 10K PROPERTIES THROUGHOUT WORLDDURING THAT TIME WE WERE FORCED INTO A LOGO CHANGE (ALSO CHANGED THREE TIMES SINCE THIS HOTEL WAS BUILD IN 2005) BECAUSE WYNDHAM WANTED TO ADD THE PHRASE "BY WYNDHAM" ON TH

Reason for Revdex.com inquiry: - lack of WiFi for entire stay - lack of functioning heater during 45-deg mornings Issues: - called Friday night after check in to ask if they can reset the WiFi routerIt was needed to coordinate logistics with a family wedding partyNo resolution that night and no WiFi- went down to office the next morning at 745am to inquire about the lack of WiFi, and non functioning heaterOffice staff (friendly) said they would send someone in the room to fix heaterStill no resolution for WiFiSaturday: Aug - upon returning to room at 4pm sat, called office again to ask about the lack of WiFi and our need for it to coordinate further plans, directions, phone numbers, etc for the receptionThe desk clerk mentioned to me to manually configure the internet to “WEP”, which I’m not able to do on cell phoneShe then asked if I was able to connect to the “days inn” WiFi (a hotel next door), but this did not work also- returned to the room at 10pm, still no WiFi

Sorry
Complaint: ***
I am rejecting this response because: it has not been resolved however we appreciate the effort to resolve the issueAttached is the itenairy for our stay *** *** *** ** *** ***We booked through *** reservation ***Will include the letter we sent to Wyndham that was never responded to,Thanks so much,*** ***Hi ***,We booked our stays through *** (attached)Our first stay after our first night we found that under the bath tub seat there was moldAfter reporting this to *** she moved us to another room and gave us an extra night complimentary. We rebooked with the same party including our petsAt the check in *** booked us inWe thanked her for her effort to make things right on our previous stay and told her that was why we choose to book with the hotel again. We were shocked to find black and green mold in the room *** assigned to usIt was located by the window and above the shower near the shower head on the wallShe was off the next morning so we let the *** know where we found moldShe told us she would give us another room and we asked if she would comp us another nights stayShe said she wouldOtherwise we would have left the hotel that day and got a refund from ***Will forward attachment of mold pictures from the last stayWe deleted pictures from our stay in April because as we mentioned earlier we felt the issues were effectively resolved. After rearranging our plans to leave the hotel on the 2nd we went into town and returned around 2pm to let the *** swimWe were confronted by the *** who told us we needed rebook our stayWe went to the front desk and *** told us that we had to pay a reduced rate or leaveWe said if we had to pay for another room we would want a room that was mold free (we did discover a smaller amount of mold that was poorly cleaned in the room we were in)She said the *** left for the day and we could not have another roomThe *** *** denied that she told us we could have the night complimentary. Disgusted we packed up the *** (without using the pool) and left which created further hardships for us that dayWe were also accused of having unauthorized dogs with usAs you can imagine the experience left us dismayed regarding Wyndham ***.Thank you for responding to our concerns,** and *** ***
Regards,
*** ***

While booking a hotel room directly with the Wyndham hotel in Plainfield, IN, I was unknowingly enrolled in the Wyndham Rewards program I began receiving emails each day afterward against my will There was no "unsubscribe" mechanism in these emails except for an email address I wrote to the email address multiple times without being removed from continued SPAM for several weeks
- Enrolled without knowledge or consent
- No "unsubscribe" button on emails
- Difficult and unresponsive "email removal" mechanism
I believe each of these offenses violates the CAN SPAM laws of the United States and infringes my rights to email protection

Went to my Wyndham account on the website in May, Made reservation for New Orleans suburb for Dec.15, Received immediate confirmation with charges detailed, taxes, etcWyndham has my BOA Visa on file, so that card was used for the reservationIn Aug I logged into my Wyndham account, went to my reservations, and had a problem trying to modify my reservation to extend it a few additional daysCalled customer care, told wrong number, tried a series of three additional numbersRepstold me I was not giving them a valid reservation numberI READ if FROM the confirmation they sent to meNo success, told to call Customer care againThis went on SEVEN times in one dayFrustrated, called again the next day, this time told "website problems", call back laterNext TWO days made (ELEVEN) calls, each and every time was told I had the wrong department and would be transferred, only to be told each time "I have no idea why they transferred this call to this department, w

Thank you for contacting Wyndham Hotel GroupI would be happy to assist you further but I need a little more information to help Please provide the following: - Property address, including city and state - Date of arrival - Date of departure - Reservation confirmation
number I look forward to assisting you Thank you

As a loyal guest of Wyndham, I have stayed many nights across many brands under Wyndham to acquire/maintain rewards points and statusI have earned Platinum status, and most recently stayed at a property for consecutive nights; paid directly to the property and not through a third partyWhile I realize loyalty programs are to the terms of the company and can be canceled, I continued to stay with Wyndham brands in anticipation of acquiring the status, with its guaranteed perks, as per the terms of Wyndham Rewards(I had a parallel problem with this property in the return of municipal occupancy tax that was returned two months after check out.)
I believe in loyalty as well as the advertised offerings be accurate and truthful in nature no maintain Hyatt Discoverist (second highest); hotels.com Gold status, while my husband maintains Platinum Plus and Platinum Elite at Marriott and Starwood respectively
As a result of spending (literally) thousands of dollars at Wyndham, and

Wyndham Hotels has a rewards program where consumers can earn points for qualifying stays in Wyndham Hotels and cash in those points for free stays in Wyndham Hotels I am a Wyndham rewards member and had received an email advertisement in April from Wyndham Hotels which states: "SIas a Wyndham Rewards member on the Wyndham Rewards mobile app to be eligible for the 5,bonus points To qualify for the “*** Checkout Marketing Promotion” (the “Promotion”) and earn 5,Wyndham Rewards bonus points, a Wyndham Rewards member must: (i) have or download the Wyndham Rewards mobile application from iTunes or Google Play (the “App”); (ii) sign into their account or join (if not a member already), in either case, on the App; (iii) between April 27, and September 30, use the App to book a Qualified Stay at a Participating Hotel; (iv) use *** Checkout as payment for such stay; and (v) complete a Qualified Stay at such Participating Hotel, as so booked, between April

I had booked the Hawthorn Suites by Wyndham in Indiana through ***On my way there the freeway shut down so I called to ask if my friend would be able to get the keycards since I was going to be delayedI was assured on the phone they would get her taken care of since I had already paid in fullUpon arriving almost 12am I went to the front desk to pick up the key my friend left (she has been up since 2am for work and had went to bed)The front desk guy said okay you can have the key once you pay $I said sir I am not paying you I already paid in fullHe said you have to and I asked what the $was for he stated he did not know that she just said I needed to payI asked who she was he said the manager and I said I would like to speak with her, he tried to hand me his personal cell phone that he was talking on when I arrived and I declinedThe manager called the hotel and was very rude and would not let me ask questions and just kept stating I needed to pay and if I h

Hotel removed 34,points from my request account (equivalent of two-nights stay) due to "inactivity"When the points were award there was no policy regarding expiration of points -- at some point the policy changed but it was without notification to myself as a customer and my points were removed without warning
In addition, I did meet their requirement of booking within the 18-month period but the hotel was sold to another chainIt was not communicated to me at the time of booking that the sale would be taken place and the confirmation was never altered so I believe this should be enough to keep it current

Revdex.com:The manager contacted me last week regarding this complaint and explained that there had been some confusion as to where the refund was to be applied and once that had been cleared up it was issued
I received the refund to my credit card on June 19th and am satisfied with the outcomeThe manager was very apologetic and polite when he contacted meThank you for your assistance in this matter
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We made a reservation with Wyndham on line on Feb 7; reservation #*** This was a PAID IN FULL reservation in order to secure a very good price Upon arriving in the area, we called to confirm check in and were told the property had been sold and they did not have our reservation This was on 6/24/in Nashua, NH We were on hold with Wyndham for a very long time and were finally advised they would reimburse us for a similar room; this was confirmed in an email from the representative @ Wyndham We made reservations elsewhere and retained our receipts
Several days later, we received an email advising us they would not reimburse us We have reached out via email with the receipts and the email confirmation advising we would be reimbursed, however Wyndham has not responded
We have copies of the reservation, the email confirming they would reimburse us, the email advising they were sorry for the inconvenience but they will not reimburse us as well as our emails to t

Thank you for contacting Wyndham Hotel GroupI would be happy to assist you further but I need a little more information to help Please provide the following: - Property address, including city and state - Reservation confirmation number I look forward to assisting
you Thank you

A refund of $was given to customer Mastercard ending in *** on 6/13/

I stayed at days inn on july 2016',laying on the I saw little black bugs I called the ofice andreported they asked if I wanted to move my feet
were so swolen I couldn't move I got in the other bed with my friend who was with me to heip my oxgen tank I checked out the next morning I talked to the man at the desk he told me the assistance manger would contact me around 3;pm no one called I called the wyndham corporate office someone was to get back with me I have not heard nothing 'days inn on hillsboro rd durham nc

I stayed at the Travleodge at Virginia beach *** *** ** ** ***on wenseday I had asked the guy at the front desk about leaving a day early he stated as long as you tell us 24hrs so I let him know I would be leaving friday morning instead of Sat he said that was fine because it was hrs beforeHe said he couldnt print me a reciept for that right then though because the day hadnt come so he told me just to call and they could email me the recieptSo I did and the reciept did have where I left a day early recorded because it said my total room rate was with room tax but the CC charge was still for $so I called and the guy told me they was refundung it and it was with the auditor so weeks went past and my company said they still havent refunded itSo I called again and the guy again told me oh they still havent refunded he told me he remember me and he would text me and let me know whats going on as of why the auditor hasnt refunded itSo I wa

Wyndham's rewards program advertises itself as having no blackout dates, and that you can redeem points for free nights at any of their hotels, subject to a standard room being availableI tried to redeem points at the Wyndham Garden Chinatown in NYC from 11/21/to 11/24/The Wyndham site returns a message saying no rooms are availableHowever, when I searched the same dates for a cash rate, the base room at the hotel is availableSince this contradicts the hotel chain's advertised policy, I called Wyndham Rewards to assist with getting my hotel stay booked with pointsThe first agent I spoke to called the hotel, and the hotel agreed to make their base/standard room, which they call a "Superior" room, available to be booked with pointsThen the agent said that since the standard room was technically coded as an "upgraded" room (due to its name - "superior"), she could not override their system and book me the stay on pointsThe supervisor this issue was escalated to (*** -

I reserved a room at the super motel on Atlantic avenue in Virginia beach and when I got there ito check in, the reservation was cancelled and the incorrect info was in the systemWyndham rewards showed that I had a valid reservation but the hotel didn't and they sold out the hotel including my reservationThe hotel and Wyndham blamed each other for the computer glitch and I was left without a room after driving with my children for 1/hrsThey would not release my points used to book the room saying that it was last the cancellation deadline but I never cancelledI was inconvenienced and embarrassed and this is the second time I had a problem with this hotel and their poor customer serviceI was hung up on at least times by Wyndham and then they closed at and no one could help meThey said that the situation won't be resolved until ThursdayI went back and forth for two hours trying to get my room but no one would accommodate me although it was not my mistake

When I reserved the hotel, through Wyndham Group, the website used photos not from the locationThe price was $more than (after investigating thereafter)The rooms, halls and stairs are shabbyDirty towels greeted us behind our door in the bathroom with hair on them and the towel rack was falling off of the wallThe hotel uses PineSol or other cleaning product that is strong and makes you gag Person came in to "clean" the bathroom with it when we arrived The walls are paper thin and you can hear every conversation, Lobby TV, reception phone ring, and the hallways and floors creak when walked upon The carpets and dirty and pillow case was stainedThere is no way to be able to actually sleep thereThis building should be condemnedADVERTISING and Price GougingBeing backed by the Wyndham is embarrassingWe left at 1:a.m and checked into a downtown hotel at 2:a.mFinal bill available