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Wyndham Hotel Group Reviews (111)

I am rejecting this response because: I was a single female traveling alone and did not feel comfortable at the time making wavesIt was after pm and I was exhausted from a day of travelI feared other rooms would be in even worse conditionI consider $an insult, considering Mr***'s lack of customer care and continued denial that anything is wrong with his rooms despite photos which prove otherwiseI stayed at three more motels during the remainder of my trip, all of which were hygienic, and for which I had no problem paying full priceLet me reiterate that I was not looking for anything fancyAccording to their official Twitter account, Days Inn corporate claims to offer "clean, comfortable rooms at reasonable rates." I don't consider $a reasonable rate for a room that smells of mildew and smoke, has torn bedding, bugs, stained furniture and walls, and black mold growing near the air conditionerAt the very least, the black mold is a health risk and should be addressed

While booking a hotel room directly with the Wyndham hotel in Plainfield, IN, I was unknowingly enrolled in the Wyndham Rewards program I began receiving emails each day afterward against my will There was no "unsubscribe" mechanism in these emails except for an email address I wrote to the email address multiple times without being removed from continued SPAM for several weeks - Enrolled without knowledge or consent - No "unsubscribe" button on emails - Difficult and unresponsive "email removal" mechanism I believe each of these offenses violates the CAN SPAM laws of the United States and infringes my rights to email protection

On October 27th I had the misfortune of staying at Wyndham Garden Williamsburg [redacted] ***). We arrived to many issues. There was rust, mold, water damage and hairs. A chunk of carpet was missing in the middle of the room. In the morning hours of October 28th we heard a loud thud and gushing water. Then gushing water and dripping until we woke up. I called down and let the front desk know that something in our room was flooding. I was told that no one was available to fix it. When we got up we found that the bathroom was completely flooded. I called again they said that no one was available. I asked to speak to a manager, I was told that no manager was present. I asked to have the manager call when she came back, they said OK. I cleaned up the water (somewhat) with the shower towels. Then called down for more towels (needed many more for the water, and also some to shower with). Someone came up and brought me rags. The maintenance person told me

While we were in their hotel we had gotten very sick due to the uncleanness of the hotel I spoke with a Mary b on multiple occasions and she said they would take care of our er and hospital bills but nothing has happened and since then they put me off until they sold the company and then proceeded to tell me nothing they can do since they sold the hotel after putting me off and ignoring me for months

This is a formal written complaint about the Travelodge located at [redacted] It is regarding a reservation made for Thursday, July 14, My name is [redacted] and I was a guest sleeping over at the Travelodge (I believe it was room [redacted] The reservation was made and paid for by [redacted] who also shared the room with me for that one nightAround AM early Friday morning, I decided to take a quick showerTo my dismay, the shower would not turn offThe shower handle was brokenI tried to call the front desk using the phone inside the room, but that was not working eitherI walked outside approximately 2:AM to notify the attendant on duty at the front desk about the situation that the water would not turn offShe offered me a wrench and asked if I could use it to fix the shower handleI was disconcerted at her request and I explained to her that I wasn’t able to do that and it would not fix the problemShe could not call anyone because nobo

I registered for an extended stay at the Whitehall *** *** hotel in Whitehall, Michigan, on November 24, I learned of White Hall *** *** extended stays by way of *** advertisements and had just arrived via road trip from Fontana, CaliforniaI knew nothing of the Wyndham Rewards Program at timeHadn’t stayed at any hotel for several months (Golden Bear in Ontario for night in August 2015)Otherwise, I hadn’t stayed at a hotel in yearsAny rewards programs totally out of my consumer mindset rangeI was in a mode of relocating from California to the Midwest
The paper jacket in which my door keycard was contained had some information on it about rewards points, but I never took the time to read it: (1) I was not a frequent hotel patron and did not consider the advantages of collecting rewards points; and (2) I was entirely preoccupied with finding permanent housing so that I would be ready to leave the Whitehall *** *** when its Summer Season arrived to avoid payi

Dear *** ***: Thank you for notifying our office of the concern filed by *** *** at the *** *** property in *** *** ** To assist in reaching a resolution, I’ve informed the property’s *** *** of the situationThe *** *** will contact the guest on or before June 8, As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at *** and I will personally help address the guest's needs Best Regards, *** ** *** *** *** Wyndham Hotel Group Phone: *** Fax: ***

Complaint: ***
I am rejecting this response because: The information was on the original.but the stay was at *** *** *** *** May 2, did not happen stay because wanted $more plus other fees and I was not informed about the extras fees when booked through wyndham, I did not get any help by the customer relations so I withdrew my membership that day from wyndham also I do not remember the reservation number but I had friends and family withdraw their memberships also
Regards,
*** ***

I had recently became a member of the Wyndham Rewards program, and I have started to exclusively use Wyndham facilitiesOn August 14, 2016, *** **, where I happen to live, experienced severe thunderstorms which resulted in electrical power failure to my neighborhoodI have a medical need to use a Bi-Pap machine, which requires electricityOn the night of 8/14/I made a late reservation at a local Super motel (Wyndham), and stayed there for the nightI checked out the next morning, on 8/15/and returned home to check on the power statusThe power in our neighborhood was still out of serviceI used my laptop to log into the Wyndham website, where I wanted to make a new reservation for the night of 8/15/I did not want to stay at the Super again, because the WiFi was not working properly thereI selected a Ramada Inn property, located at *** *** *** in *** **, and successfully made the reservationThe confirmation was sent to me at 10:am EST on 8/

on june booked two rooks at days inn ** *** *** *** ** *** con num***rooms were filthy/cig burns in bed sheets/in room furniture filthy/ hand prints on bathroom walls/ holes in wallspictures on requeste mailed whyndham several times / called several times/ recievied no responsewould like money back for both roomswyndham should be ashamed this days inn is associated with their company

In March 2018, I made non-refundable reservations at Knights Inn in Florence, SC via Wyndham Rewards for May and I booked that rate due to the lower rate and additional rewards points offered On April 4, I received email notification that Wyndham is selling Knights Inn, and will not award any points for stays after May This is a breach of the contract I agreed to when I made the reservation Since then, I have made multiple phone calls to both Wyndham and the hotel directly, so that I can cancel those reservations without having my card charged and re-book with another Wyndham hotel I have been sent by Wyndham to the hotel and vice versa, and each time I try to talk to a manager or supervisor I get told they don't have the authority to do what I need done I understand the business decision to sell of holdings, but there should be a plan in place to handle situations such as this I would prefer not to resort to legal action for breach of contract, but if this cann

I booked a reservation with the Super Motel, Hotel Circle, San Diego, CA (a subsidiary of Wyndham) through the hotel's national phone I specifically did not book it through booking.com even though booking.com's price was lower, because the hotel's representative assured me of its low-price guarantee as long as I filed it on its website I did so according to the website's terms that day It auto-replied that I would receive an email within hrs confirming the lower price When I did not I contacted the hotel and was asked to file the claim again I did so and received an email back the next day stating that because I had not filed the claim timely (note: this was false) they could not honor the lower price They restated this in an email following my stay Incidentally the hotel was certainly not worth the higher price

We filed a complaint with the Wyndham Hotel Group on September 4, 2016, regarding a horrible and very disruptive stay at The George Washington Hotel in Winchester, VA on September 2, This complaint was filed after complaining to the hotel directly times the same night about the excessive noise and partying on the floor we were staying until am, along with an unanswered phone call to the General Manager On September 6, 2016, after several emails back and forth the the GM (who didn't even have the professional decency to phone us), we were offered a night's stay at the same hotel or 15,reward points (which would give us a free night at another hotel) We reluctantly accepted the 15,points (because we would never again step foot in The George Washington Hotel after the way we were treated and our very valid complaints disregarded) and so stated in an emailed response to the GM, copying WHG (Wyndham Hotel Group) To date, there has been NO response from either the GM

It was not a pleasant experience to say the least I booked with *** Per them I would not be charged until I decided to check into the hotel on Thursday 6/7/at the *** *** *** *** ** *** location When I got to the hotel my son had to use the restroom and there was feces in the toilet I tried to flush it but it would not flush I notified the person at the front desk and he said that the cleaning staff were off duty Based on this I demanded to see the room before checking in and making payment official I went to the room pulled the covers back and there were stains and holes in the sheets The refrigerator and microwave were dirty The non smoking room smelt like smoke I was disgusted and told the guy at the front desk that I would not be checking in and to cancel my order He said okay and I assumed everything was fine I checked into a different hotel I get an email from *** asking me how things went I go into detail about this

The Wyndham Ankara hotel has utterly ruined our wedding experience as documented in this *** review: ***_Ankara-Ankara.html
At a minimum, we are asking for the hotel management to refund the excess minibar charges, as well as compensate us for the A/C which was not working
Note that the hotel offered to proceed with the refund, but only if we retracted the *** review
This offer has been declined

*** *** checked into our hotel at 2:37am on June 14, 2017. He made no complaints until check out on June 14, at 10:51am. While checking out he complained to the desk clerk of insects on his bed and wanting a discount. I was immediately summoned and went with the
guest to see the bed in his room. There were no bugs or insects of any kind. In the presence of the guest *** *** I completely dismantled the bed. Mr*** said the bugs went back into the mattress. I showed him the mattress protector that does not let bugs through to the mattress, and told him it was not possibleHe became angry and extremely argumentive. He did not want to leave, and just continued to argue. He was treated with respect throughout the encounter. Finally I had to ask him to leave since he had already checked out of the property and he would not stop arguing In Mr***'s presence we proved there were no insects or bugsIn his description in your letter he admits "the room was clean overall." He goes on to say "the mattresses need to be changed." That statement is completely untrue. This property was renovated approximately months ago. The mattresses are new, and that is why we invested in bug proof mattress protectors. Mr*** was not treated in a rude or disrepected manner However when he did not receive a discount he became very rude and argumentive, and after he was checked out and shown there were no insects or bugs in the bed, I had to ask him to leave The same day Mr*** checked out a mother and daughter checked into that room and stayed with no issues or complaints. We also maintain regular professional pest control according to industry standards and franchise rules We are very sorry but we do not offer any type of compensation or refunds when a complete investigation in the presence of the guest Mr*** showed no evidence of bugs or insects of any kind Best Regards, Andy *** General Manager Days Inn Mankato

While we were in their hotel we had gotten very sick due to the uncleanness of the hotel I spoke with a Mary b on multiple occasions and she said they would take care of our er and hospital bills but nothing has happened and since then they put me off until they sold the company and then proceeded to tell me nothing they can do since they sold the hotel after putting me off and ignoring me for months

I made Reservation for a Ramada Hotel st *** *** *** *** ** on Feb 2,Reservation *** Reservation *** on the 800# for July 15-I called the Ramada 800# on May 23,to check my reservations and was told they were cancelled but no one knew why so after I had to ask to speak with a manager or supervisor times they kept hanging up on me every time I ask to speak to a supervisor they even went as far as stating that there were no supervisor nor manager on duty which I told the last representative that cannot be possible and demanded to speak to a supervisor so finally they just happen to find a supervisor but told me I had to call back in to min and I said no I will hold for himThe supervisor finally got on the phone and he didn't know why it was cancelled either so he referred my complaint to the Wyndham corporate office and said I would get a call on May 24, which I did get a message from a young lady so I called back needless to say I did not g

My phone number is registered with the "do not call" registry, yet I repeatedly received phone solicitation from Wyndham Hotel group to join their rewards programWhen I ask to be removed from these calls, I get hung up onToday was the 7th call this year

This is a formal written complaint about the Travelodge located at *** *** ** *** ** *** It is regarding a reservation made for Thursday, July 14, My name is *** *** and I was a guest sleeping over at the Travelodge (I believe it was room *** The reservation was made and paid for by *** *** *** who also shared the room with me for that one nightAround AM early Friday morning, I decided to take a quick showerTo my dismay, the shower would not turn offThe shower handle was brokenI tried to call the front desk using the phone inside the room, but that was not working eitherI walked outside approximately 2:AM to notify the attendant on duty at the front desk about the situation that the water would not turn offShe offered me a wrench and asked if I could use it to fix the shower handleI was disconcerted at her request and I explained to her that I wasn’t able to do that and it would not fix the problemShe could not call anyone because nobo

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Address: 200 S Highway 13, Craig, Colorado, United States, 81625-3606

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