Initial Business Response /* (1000, 8, 2017/07/06) */
[redacted]
In looking into this matter we find it hard to understand how someone would pay $17,000.00 just to get discounted airfare. No place in the contract is it stated that owner gets discount airfare and it is not a part of the program. We...
do however help our owners to get the best price at the time of booking and we are happy to do all of the searching for the best price.
The purchase is all about saving money on vacations and travel, we do offer discounted resort and hotel stays but each discount will be the best price at the time of booking.
We are more the willing to help them find the best price for travel any time just by calling customer service at [redacted].
We will not refund or cancel this contract based on this complaint.
Thanks for your time and concern with this matter. If you have any questions, please feel free to0 contact me at [redacted].
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2017/07/10) */
Dear Mr. [redacted],
Thanks for your response to our complaint filed via Revdex.com. It's unfortunate that we must involve Revdex.com to get the company to respond to the claim since you forwarded our complaint to sales and we never heard back. We are not satisfied with your response as it does not address the additional two key points outside of airfare.
1. We were told we were purchasing week every year (instead it turned out to be every other year);
2. Your sales person told us that we are purchasing excellent investment and represented that we can sell this ownership any time we want if we do not want it anymore and make a profit because we were purchasing a returned unit from a divorced couple at half price. Please read our original complaint about the details on that.
On the third point of airfare, we were told there is a significant discount for flights which was reiterated and emphasized by your sales rep but that is not true because when we called to the travel agency we were told they do not even handle air fares. In your partial response to our claim, you say that it's hard to understand how one would pay $17,000.00 to get discounted airfare. Here is what we were told at the time: we are getting lifetime long deal and international flights can easily be $1700 for round trip tickets for each family member so we figured since we fly many times internationally this would represent significant savings . Your response was that there is "no place in the contract is it stated that owner gets discount airfare and it's not part of a program." None of the details of the travel agency services are explained in the contract, but it is reasonable for us to assume that your travel agency handled airfare since Mr. [redacted] specifically told us he used the agency for air travel frequently which is a blatant lie.
Also we ask you, Mr. [redacted], to bring this to attention of your upper management that in case if we do not get our claim resolved to our satisfaction it is our strong intention to bring this matter to the public, i.e. contact Office of Attorney General of State of Missouri as well as use all the possible legal remedies including arbitration and mass media to put stop to this deceiving business practice.
As a former oil and gas lawyer, I know fraud when I see it. The contract was based on these three misrepresentations and shows bad faith by your company, therefore we demand cancellation of the contract and a full refund.
Sincerely yours
[redacted]
Final Business Response /* (4000, 13, 2017/07/11) */
[redacted]
We have looked into this matter again, we will agree to cancel and refund the full contract.
We will cancel the contract and have a full refund out to Mr. [redacted] within 90 days for the date of this letter.
Again thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at [redacted].
[redacted]
Compliance Officer
Summer Winds Resorts
Final Consumer Response /* (2000, 15, 2017/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for the positive response. Looking forward to receiving full refund as outlined in the initial claim including maintenance fees.
Regards
[redacted]
Initial Business Response /* (1000, 10, 2015/10/22) */
Dear [redacted]
We have looked into this matter and find Mr. [redacted] is wanting to purchase weeks at the price of $399.00 for Next year, most of the week for the $399.00 price are within 60 days, in the next few weeks units will be listed for...
2016.
As per the contract and the VIP charter the extra week are priced from $399.00 to $999.00 so the price he was given was within the range of the contract.
The contract purchased is for Odd year use, the owner can still use Stormy Point every year by purchasing extra weeks or night back to Stormy Point. Our customer service department is open Monday - Saturday 8:30 am until 5pm. We will be expanding the hours soon for owner to make reservations and ask questions.
All the concerns in this letter are covered in the contract and they had five days to look over the contract and ask any questions or even cancel the contract with a full refund.
None of the pricing that Mr. [redacted] has mentioned in this complaint are outside of the range agreed to in the contract.
We will not cancel or refund this contract based on this complaint, we will be more than happy to help Mr. [redacted] to understand his purchase and help him with his travel needs. Just call Customer Service at
X-XXX-XXX-XXXX.
Thanks for your time and concern with this matter.
Floyd [redacted]
Customer Service Manager
Summer Winds resorts
Initial Consumer Rebuttal /* (3000, 12, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I do not except Stormy Point Village response is simply because I was lied to.
One of the first thing we asked was is this a Vacation Travel Club and we were told that it was not a travel Club but a Timeshare with our home resort being in Branson Missouri. We also were not told this was an every other year contract but now we learned we can go every year by purchasing extra weeks or nights back to Stormy Point.
They are correct when they say the extra weeks per the contract and the VIP Charter are priced from $399.00 to $999.00 but they failed to tell us that the $399.00 price for most weeks are within a 60 day travel window. The salesman told us we could get a 2 bedroom unit anytime and anywhere for $399.00. We even went back the next day and talked with the salesman again because we wanted to make sure we understood him correctly about the $399.00 price for a 2 bedroom unit anytime and anywhere was correct and he assured us that was true. He never told us that we would have to travel within a 60 day window and would have to choose from a list that comes every Monday. We had a particular place we wanted to go and he told us (salesman) just give them a call, when we called we were told that it was not available and the price would not be $399.00 but $699.00 to $899.00 because of the season and the resort and we were trying to book outside of 60 day window to travel. We never were told the season or resort would matter, he always said anytime and anywhere for a 2 bedroom unit would be $399.00.
We are familiar with II and RCI and this program appears to be nothing more than get away weeks that II and RCI have available. Summerwind Resort operates like a Vacation Travel Club and not a Timeshare program. Our salesman guaranteed us that we were not purchasing a Vacation Travel Club.
Our salesman also told us that he was assigned to us because we were timeshare owners and he would be able to answer our questions faster and better than some of the other sales people.
This is a shame that they charge you this outrageous price for something you will hardly ever use at the price they told you. They put it on paper but never tell you the complete details in person (to our face), you must read the contract completely and the layman does not have a lawyer's background to understand all the terminology.
We have been misled and lied to. We never would of purchased a program like this had we been told the truth at the start.
Final Business Response /* (4000, 18, 2015/11/04) */
Dear [redacted]
Again we have looked into this matter, This is a timeshare with a deed to a unit at Stormy Point Village not a travel club. Yes the contract is for every Odd year. As for weeks priced at $399.00 not all of them are locked into the 60 days window.
The only way I know to resolve this matter at this time is to see what Mr. [redacted] is looking for and when he wants to travel, He can contact me at XXX-XXX-XXXX and I will see what kind of pricing I can find for his trip.
It is hard to just say yes the week is $399.00 without having a timeframe and location to be able to check. Again the pricing on the contract is $399.00 to $999.00.
With the Odd year week, it can be exchanged for locations as far out as one year and we pay the exchange fees with II so the cost is only the amount of the maintenance fees.
Thanks for your time and concern with this matter.
Floyd [redacted]
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (4000, 14, 2017/03/28) */
[redacted]Document Attached[redacted]
Dear [redacted],
We have looked into this matter and find them the [redacted]'s have no resale listing that was done by us at Summer Winds as part of the contract. We may have given them a referral to a listing agent, but...
nothing was give to them by us that they had to use the services, it was there choice.
Item # 16 of the purchaser acknowledgement also state the no agreement was made for any resale as part of the contract. I have enclosed a copy for review.
We do offer a maintenance fee reimbursement to our owners. The first year of use for this contract is set for 2018, so in November of 2017 they can call customer service at 1-800-699-3250 pay the 2018 fees and have the week placed into the program and they will receive $499.00 refund of the paid maintenance fees back sometime in 2018.
The letter we received to cancel the contract was 2 months outside of the time to cancel. In the state of Missouri you have five days to cancel.
We will not cancel or refund this contract based on this complaint. The [redacted]'s have stopped payment to the lender and cannot use the program until payments are up to date.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 12, 2016/11/22) */
Dear [redacted],
This purchase was made in September of 2012, now 4years later they state they have a problem.
We have looked into the records and do not see any contact with us until October 7,2016 when they call for a date at the end of October....
At that time the resort was booked. The call for reservations can be done up to one year in advance and are subject to availability.
We do not buy back units, we do have a first right of refusal and at some point in time we may buy units back, but that will be sometime in the next few years.
We will not cancel or refund this contract based on this complaint.
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me.
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2015/08/21) */
Dear Rose,
We have looked into this matter and the first thing we find is this sale was done in 2010
and the [redacted]'s have never contacted us with any concerns in the last 5 years.
I see a lot of questions and confusion in the complaint...
that we can help the [redacted]'s with and that are available to them. If an owner exchanges the week for some other location we pay the exchange fees , so they have no $299.00 fee for an exchange.
The maintenance fees can be reimbursed to the owner if they choose not to use the unit in any given use year.
All the [redacted]'s have to do is call customer service and have the next use year placed into the program and they can be refunded $499.00 on the maintenance fees paid.
I am not sure about the free extra week as we do not give a free extra week, this may have been something that was offered by Interval International and we have nothing to do with it.
Yes the [redacted]'s list a unit for sale, the listing was good for one year and has long since expired.
Again we feel the [redacted]'s need some help to better understand the purchase and we are more then happy to help them by calling customer service at 1-800-699-3250.
We will not refund or cancel this contract based on this complaint.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX
Floyd [redacted]
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To confirm we contacted you on or around the following dates:
August 8, 2014
October 6, 2014
November 12, 2014
December 29, 2014
January 27, 2015
March 12, 2015
April 16, 2015
April 27, 2015
May 26, 2015
July 1, 2015.
Very rarely was a response received.
We also did in fact purchase in 2010. Are you even reviewing the correct file? Our Owner # is XXXXXX and our Member # is XXXXXX.
It also appears that even now you are trying to avoid the real issues here. You did try to clarify the so-called confusion we have. You didn't answer any of the questions we have, and your only offer is that we call you to discuss this further.
We will not discuss this by phone after everything that took place.
We also want to assure you that we do not have any confusion. We know why we chose to sign up, and we know that we have spent years being disappointed by this program. When your company chose to ignore almost every request for help it only solidified our belief that you are a disreputable company that we do not want to do business with.
To make matters worse we have never even used this, so we have absolutely nothing to show for the thousands we have paid.
Final Business Response /* (4000, 14, 2015/09/09) */
Dear Rose,
Again I have checked the records and see no notes of any calls to our customer service department, I do see a call to TPI asking reservation questions from 2010 and 2012.
In an effort to resolve this matter, we will have the resale relisted until it is sold at no cost to the [redacted]'s. We will also allow them a reservation at Stormy Point for this year if they wish to come to Branson.
If the [redacted]'s want to place the 2016 week into the maintenance fee reimbursement program they can contact us on October 1st and we will be happy to get the week into the program.
The only other thing I can offer is to allow a release from the contract with no refund. As the resale is not guaranteed.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX
Floyd [redacted]
Customer Service Manager
Summer Winds Resorts
Final Consumer Response /* (4200, 16, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We cannot accept any offers made in Summer Winds response. We have no desire to lose more money or to use the timeshare, so remaining owners is not an option. We also cannot walk away from everything we have paid. Possibly that would be considerable if we just signed up recently and had not lost so much, but you are asking us to give up over $18,000. Do not forget we have continued to pay you throughout our attempts to get this cancelled, but it was because we hoped you would resolve this quickly.
Some of our major concerns with the presentation were that the costs involved were lied about. We were told outright there were no maintenance fees; that was a lie. We were told our other timeshare would be taken over; that was a lie. Those lies left us to lose a lot more money than anticipated or agreed upon. We even lost an additional $99 to the company that was supposed to take over our other timeshare agreement.
Your reps even withheld the information that we had an every other year membership making this worth even less than we paid for it!
This company has done nothing but cost us money. We haven't even used the timeshare.
To release us without a fair return of what we have paid is an injustice and one that we do not deserve. We ask Summer Winds/ Stormy Pointe to provide a better resolve to all of this.
Initial Business Response /* (1000, 5, 2015/08/24) */
Dear [redacted]
We have looked into this matter and find that Mr. [redacted] has made two request to date and both times he was made an offer for a resort in the area he wanted. The Marriott properties were not available for the dates he had...
requested.
All travel in the program is subject to availability and can change every day as new inventory is put into the system. The [redacted] resort are always in high demand and go fast once they are listed.
The first year use on this contract is set for 2016, so if the [redacted]'s wish to have the maintenance fees reimbursed to them, they can call customer service in October and they will place the 2016 week into the reimbursement program and refund [redacted] of the 2016 maintenance fees paid.
We will not cancel or refund this contract based on this complaint, as all travel is based on availability.
Thanks for your time and concern on this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Offering a property in the same area, a lesser quality property, is not the same as [redacted] or equivalent. Odd that I found available [redacted] properties via other channels but never through my ownership.. 95%+ fill rate on requests? 0% for me. I found most, if not all, properties in FL to not be Oceanfront. Sure, they have properties in Destin, but across the street from the beach. I also asked to be notified when/if the property I wanted was available. That seemed to be a challenge as they wanted specific dates. When I submitted a request they kept contacting me with alternatives...never in the [redacted] class. Hard to work with.
They've now changed from offering to refund the full years maintenance fee to just [redacted] That's fine if that is the full fee. Apparently they can raise the fee yet freeze the maximum reimbursement. After calling, I was told that there was no guarantee that I would be reimbursed as it was "first come, first served". All in all a poor program for those of us that don't just want "a room". I'll be sharing that experience in travel forums.
Final Business Response /* (4000, 9, 2015/08/27) */
Dear [redacted]
In looking into this matter Mr. [redacted] seems to just want [redacted] properties, we do offer them but they are again subject to availability. [redacted] owners just like Stormy Point owner can bank weeks with different exchange or rental companies and we don't have access to that inventory.
The maintenance fee reimbursement has always had a cap of [redacted] and is stated in the HOA information in the binder the [redacted]'s took home with them the day of sale.
As long as the call is made for reimbursement with in the time frame of October 31 to February 28th
of the use year we will accept the week into the program. Just call X-XXX-XXX-XXXX.
Again all request are subject to availability. We stand firm that we will not cancel or refund this contract based on this complaint.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 10, 2016/10/25) */
Dear [redacted],
I have talked to Mrs. [redacted] this morning and we have reached an agreement, that we will refund $5000.00 and close the contract and all further obligation to any payments of maintenance fees
and all matters to do with the...
contract.
I have informed her we will send out a deed back for the unit and we will have the refund to her within 30 to 45 days.
Thanks for your time and concern with this matter. If you have any questions, please feel free to
contact me at XXX-XXX-XXXX.
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 12, 2016/10/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have accepted Mr. [redacted]'s offer to refund &5000 and cancel the contract with no further obligations to any payments of maintenance fees and all matters to do with the contract.
Initial Business Response /* (1000, 5, 2016/05/26) */
Dear Rose,
We have looked into this matter and the purchase was made in July of 2010. The first year of use was set for 2013. Ms. [redacted] didn't pay the maintenance fees until April 5,2013 and was sent a reminder that she had a week to use on...
May 2,2013 and she never called to book the time or bank the week so it was lost. The next use year is for this year 2016, at this time she has not paid the 2016 maintenance fees and is locked out from setting any reservations until the outstanding fees have been paid. Ms. [redacted] states she has paid over $3000.00 in maintenance fees, when in fact she has only paid $499.00 to date.
Ms. [redacted] can call customer service at X-XXX-XXX-XXXX and pay the 2016 fees and set a date for [redacted] before the end of the 2016 season. I have placed a note in her account to wave the late fees on the 2016 dues.
If Ms. [redacted] has any questions on how to use her purchase, she can contact Customer Service at
X-XXX-XXX-XXXX and they will be happy to help.
Thanks for your time and concern with this matter.
[redacted] Elliott
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not what I was told when I signed up for this timeshare. Not at all. I was not told I could only book every three years. I was told this was bookable every single year.
I do understand I have paid maintenance fees of approx. $500 on top of the more than $10,000 for this property. Now they want more than $500 in maintenance fees.
I have not EVER been able to book this and it was sorely misrepresented. I am requesting a full refund today.
Final Business Response /* (4000, 14, 2016/06/08) */
Final Consumer Response /* (4200, 16, 2016/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is false advertising. I was told I could book time every year and not only every few years. Everything they told me in order to buy it is not what they now offer. I called and called and called to book no answer from them and no return call.
I am asking for a full refund.
Initial Business Response /* (1000, 9, 2016/04/21) */
Dear [redacted]
We have looked into this matter and find the purchase is for a Triennial use. The POA will send a statement every year for 1/3 of the next use years maintenance fees. The owner can pay it by the year or wait until the use year to...
send the full amount. On this contract the first use year is set for 2018.
Owners can travel any time they wish, they can buy the time as they need it. Per the contract and VIP charter extra weeks run from $399.00 to $999.00 from the Summerwinds travel or Interval International. Owner can request travel to anyplace they want to go, not all location will have a resort, sop the Summerwinds Travel may have to see about a hotel or some other type of accommodations.
The resort will not allow someone on the property unless they are staying in the units. An owner can stop by the sales office and get a day pass [redacted] will allow them to visit the property for the day.
This is to keep the resort secure for owners and children on property.
The reason we are not registered with the Revdex.com is the Southwest Missouri office will not allow any timeshare to register with them.
We are always will to help owner to better understand the purchase and how to get the most out of the program. They can call customer service anytime at X-XXX-XXX-XXXX for help or questions.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were lied to during the entirety of the presentation and the days following. We also called in to get more information just a few weeks ago, and received more false information. We were told we could book from anywhere between $299 and $499, which was made to sound like a good deal, when we are already paying thousands of dollars for a program that we cannot even use until 2018. I never even received a log-in to even be able to go on the website until we recently filed our complaint with the Revdex.com. I will also be filing a complaint with the Illinois Attorney General Consumer Fraud Bureau. The bottom line is, we just want a refund for the money paid already and a halt to future payments.
Final Business Response /* (4000, 13, 2016/04/26) */
Dear [redacted]
Again per the contract all extra weeks are priced from $399.00 to $999.00 this is on the VIP Charter and the purchaser Acknowledgment item # 10 that the [redacted]'s both Initialed and signed.
The first year of use has nothing to do with them being able to travel, they can travel anytime by purchasing the time and going.
Again we are willing to help them better understand the ownership by calling customer service at X-XXX-XXX-XXXX anytime for help.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (4000, 14, 2017/03/28) */
Dear [redacted],
This sale was done in April of 2011, at the time of the contract the only names placed in the contract and that signed the contract was Mr. & Mrs. [redacted], In May they called and stated that 2 other where to be on the contract as...
well, we had no record of that. So in June we added them to notes as able to use the program. The unit was paid in full and deed to all four of them and they are co-owners of the unit. The problems is that we only recognize one owner for sending all the information to, like maintenance fee billings owner updates and such, it is the responsibility of the owner to get the information to the other owners, we have always do it this way do to the system will only allow one mailing address.
I have look at the notes on the account and do not see any request for travel, they had a week to use in 2015 and I see no reservation for it, they did stat at [redacted] in June of 2016 for 3 nights, so something was open at that time and all reservations are subject to availability.
We do offer a first right of refusal, it is not a BUY BACK Clause, it just means that at some time we may buy units back from our owner. We will honor the 4/3 split for you as long as you understand that you must pay the cleaning fee for the second reservation. The HOA stopped this 4/3 splits do to not that many owners requesting them, but we will honor the split week for them. I have placed a note in the file to this matter.
We will not buy this unit back, they may list it with a broker of their choice and have it sold if they wish.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Compliance Officer
Summer Winds Resorts
Mr. [redacted] made his first purchase with Summer Winds back in December of 2012, with no problems or concerns. In 2011 he up graded to the 4 bedroom every other year, and then in 2015 upgraded to the 4 bedroom annual. In all the contract nothing has changed other than the use time that he is...
allowed. He never had any concerns on any of his other contracts with us. If something has change in Mr. [redacted]'s life that that can no longer use the unit or travel we will be happy to see what can be done to help him out. But with nothing changing from contract to contract we cannot understand why all the sudden he has a problem. If Mr. [redacted] want to sell the unit he may do so via a resale Broker of his choice. At this time Mr. [redacted] is locked out do to nonpayment of his 2017 maintenance fess. Thanks for your time and concern with this matter. If you have any questions, please feel free to call me at [redacted]. [redacted] Compliance Officer Summer Winds Resorts
Dear Sir, The reservations department has been working on tis matter. They have not canceled the package and they have added 2 extra show tickets and a 3/2 vacation t to the package and the hotel reservations have been set for his stay in AprilMr. [redacted] also will not have to tour...
the resort. Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at [redacted]. [redacted]Compliance Officer Summer Winds Resorts
Initial Business Response /* (1000, 5, 2017/04/13) */
[redacted],
We have looked into this matter and find that Ms. [redacted] had defaulted on her note and is no longer an owner with Summer Winds Resorts as of December 19,2016.
Ms. [redacted] talks about resale and such, but resale of other units was never...
guaranteed as per the Resale Disclosure and the Purchaser Acknowledgments that she signed and agreed to at the time of sale.
Ms. [redacted] also had a five day right to look over the contract and cancel with a full refund.
I received an email from Ms. [redacted] and sent her a reply on April 5,2017 to her concerns and told her this same information.
We will not refund this contract, the account is closed and we are no longer trying to collect any outstanding balances from her nor will we.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at [redacted].
Initial Business Response /* (1000, 8, 2017/03/08) */
Dear [redacted],
We have looked into this matter and find the resale listing was done in March of 2015 and was good for one year and would be expired at this point. As per the contract and the resale disclosure, resale is not guaranteed. I Will...
attach a copy of the disclosure for review. The resale agent has nothing to do with Summer Winds resorts and most all Timeshare resale agent do charge a small fee upfront.
As for the maintenance fees, the purchase was made for an Odd year use, so every year the HOA will bill for 1/2 of the next use year fees every year. owners may pay by the year of wait until the use year and pay the full amount. At this time the use year is set for 2017 so the full amount is due at this time.
We will be happy to move the use year to 2019 and wave the current amount that is due without any late fees being applied. If the [redacted]'s would like me to move the use year to 2019 they may contact customer service at 1-800-699-3250 and ask for the paperwork to be sent to them. This will allow them 2 years before the maintenance fees will be due again.
We will not cancel this contract based on this complaint. If they have any questions or wish to move the use year please feel free to call customer service.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (4200, 13, 2017/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Company does not address promises of waived fees which is the reason for purchasing their timeshare and the main problem issued in this complaint to them. No communication was given for resolution, they merely attached a form about selling our other timeshare.
Final Business Response /* (4000, 15, 2017/03/17) */
Dear [redacted],
I am willing to wave the fees for the 2017 use year until 2019. After that they must be paid as per the contract, All timeshare owners know that have a maintenance fee with the use of their week and it must be paid. They can recover $499.00 of the fee by placing the week into the MFRP in November of 2018.
If they wish to change the use year to 2019, just contact me at 417-332-3292 and I will have the paperwork sent out.
Thanks for your time and concern. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Compliance officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/03/04) */
Dear Rose,
As per the resale disclosure, the resale of other units is never guaranteed. Our records show the [redacted]'s have use the week in 2015 and have placed the 2016 week into the MFRP for reimbursement.
They have talked to...
customer service a few time and have asked how to sell the unit and was given information to help them.
We will not cancel or refund this contract based on this complaint.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
Sincerely
[redacted] Elliott
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were never given a reliable course of action to sell our timeshare. We were told to pay a third party organization called VSI vacation service international $100 to sell our property, which we did and never heard a word from their rep named Ed Magee. We were told point blank that a previous timeshare we owned would be sold to pay the purchase price of stormy point property. We were never told the stormy point property was a biannual use property. Told we could use the resort 3 days after finalization of contracts. We were told after all existing property at stormy point was sold the stormy point management would "maybe" buy back some property. This was the information Mr [redacted] gave me to "help" me sell our property. We tried to use the $299 " get away " program but found no inventory was available. We did exchange a week of property use in 2014 not 2015 and are still waiting for our rental reimbursment fees for this year, we have never spent one day or night at stormy point. We were bold face lied to and have read many reviews from people who have also been swindled by this organization. This is why Im filing this complaint so hopefully other innocent people are not taken advantage of. Shame on the management at stormy point. I will never come to your resort and want reimbursment for money spent and termination of our contract
Final Business Response /* (4000, 18, 2016/03/22) */
[redacted]Document Attached[redacted]
Dear Rose,
I will address each concern Mrs. [redacted] has listed below.
VSI is a listing agent, we have no control over them and the resale disclosure states we have no control over them, and if the unit is not sold the buyer is not entitled to a refund from Summerwinds Resorts.
The listing was good for one year and has expired. Again we will be happy to have the unit relisted at no cost.
The first item on the purchasers acknowledgment states the contract is for even years this was initialed by them at the closing.
Yes owners can use the resort as soon as the contract is closed. In most cases 5 days.
Yes we do offer a first right of refusal, once the property is sold out we may buy some units back. We are still building units at Stormy Point, so we are not sold out yet.
Summerwinds Travel has over 200 weeks listed for $299.00 & $399.00 every week, the inventory changes every Monday night.
The reservation for this year is set for June 6, so the check for the reimbursement will be sent out 45 days after that date.
It is hard to understand hold it can be said this was a bold face lie, when you agreed to the contract and had 5 days to review the contract and ask questions or cancel if you did not agree with the terms of the contract.
I have enclosed a copy of the resale disclosure and the purchasers acknowledgment.
Again we will be happy to relist the other unit until it is sold at no cost, we will not cancel and refund a contract from 2012 for the lack of resale.
Thanks for your time and concern with this matter.
[redacted] Elliott
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2015/05/28) */
Dear [redacted]
We have looked at the records on this tour and found that the income marked on the check in sheet did not meet the requirements for the program. This had nothing to do with the age of the customers as
we take customers form...
the age of 21 and up every day.
We do not allow customer to go back and change information on the check in worksheets.
We did allow them to have the hotel room for the one night for the cost they paid for the package.
If they had purchased the hotel it would have been [redacted] so they did save money.
We will not refund the [redacted] paid for the package as we did allow the hotel room with no problems.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2016/01/06) */
Dear Carol,
We have talked to Mr. ** and we have made a full refund of the $99.00 paid for this package.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial...
Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was double checking this to see if Summer Winds had responded and saw that I accepted the response from them.. However, when I was reading this, I did it from my phone and I never actually saw his response until just now. I thought I was accepting the message from the Revdex.com that they had forwarded my complaint to a different area. I think it may be because I was clicking on it from this email link. I never did receive an email that said the business that responded. Is there a way to open this back up? When I read the message from Mr [redacted] just now, I contacted him, but have not gotten a response and I would rather have the communication go through a different source in writing than a phone call. (given the circumstances) At this point, I am not satisfied with the response as I am certain he will ask me to spend more money to get what we thought we were purchasing originally. I would not be opposed to paying the maintenance fees each year, but do not want to have to pay to 'upgrade'. Please let me know if there is anything I can do to leave this open until it is resolved. Or change it to an unacceptable response until I hear back from him?Thank you, [redacted]
Initial Business Response /* (1000, 5, 2015/11/19) */
Dear [redacted]
We have looked at this and find no reason to cancel or refund this contract based on this complaint.
Mr. [redacted] has no reason other than has no longer wants the unit.
He states he felt pressured to make the purchase, when he...
had a five day right to read over the contract and cancel the contract with no pressure at all.
If Mr. [redacted] wants he may have the units listed with a broker of his choice and sell the unit.
Again we will not cancel or refund the contract based on this complaint.
If you have any questions, please feel free to contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We disagree with Mr. [redacted] He concocted a reason behind their anomalous sales practices. The lures of cheap tickets to the shows have not left my mind. We came to Branson with budgeted money to have a nice & enjoyable weekend, but this was distracted by these enticements & took away hours of our weekend trip. The switching of sales persons, switching of the timeshare and consistently insisting to buy the plan was unbearable. I have suffered sleepless nights, destroyed my appetite and not able to concentrate on my daily activities. The fear of travelling again to Branson have remained in our minds. We have sought the advice of our relatives and friends in the Church. Knowing our situation, many have agreed that we were, seduced, pressured and sold something that we cannot afford. I have repeatedly explained that I will be in my SS income and our household income cannot sustain our needs. The plan maybe good for people who have the money, but we do not have the money. We are praying for the goodness of Mr. Elliott to consider our plea of cancelling this contract. If we can reach a middle ground solution, we are willing to accept it.
Final Business Response /* (4000, 15, 2015/12/10) */
Dear [redacted]
We have again looked into this matter and still find no reason to cancel this contract.
Mr. [redacted] had five days to look over the contract and cancel it with a full refund.
We do not want to cause a hardship to any owner, so we will make a onetime offer to allow
a release from this contract with NO REFUND.
If Mr. [redacted] would like to be released from the contract with no refund, he may contact me at X-XXX-XXX-XXXX and I will start the process.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (2000, 17, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Mr. [redacted]
I has been very difficult to call the number you provided. It appears it has an automatic message to call back.
I am left with no other choice but to accept your offer. I am sorry for the inconvenience but we paid dearly for this honest mistake. I can only wish for two (2) things and hoping that your kind heart will consider it specially this coming holiday season.
1. Refund of the Maintenance Fee - I paid $599 for 2016 use of the unit and I believe that it is fair that this money be returned to us. I also sent a signed Reimbursement Agreement to Ms. [redacted], since we do not intend to use the one week that is allotted for us on Unit# 88 Week# 48 for year 2016.
2. Again, I beg for your generosity as the spirit of Christmas is fast approaching. I am asking if you can give us back the $990 deposit, so we can enjoy our gift giving Christmas with my children and 6 grandchildren.
Please Mr [redacted] we will be losing a 1-year payment plus the closing cost with this release from the contract.
May you and your family be blessed this Christmas and the new year to come.
Thank you so much,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/06) */
Dear [redacted]
We have looked into this matter and find that the Summerwinds web site has over 250 weeks listed for less than [redacted] (copy enclosed) They are all over from cost to cost and listed out to the end of June.
the site is updated...
every Monday with new weeks.
The purchase of this contract is for a Triennial use, that does not keep the owner from using it if off years like 2016. Time is purchased as needed by the night or week as stated in the VIP charter
nights can be purchased for [redacted] per nt for a 2 bedroom or [redacted] per nt for a 3 bedroom.
Extra weeks are the cost of a current maintenance fee also stated on the VIP charter (copy enclosed)
We have no free time all nights or weeks must be purchased.
Mr. [redacted] has not received his [redacted] membership just yet, this will allow him to book extra weeks with them as well and weeks can be found on the II site further out in time and some are listed for the [redacted] price.
As for the unit upgrade fee, the fee was increased this year and I am not sure that sales had the information as this is not something they address very often. In an effort to meet Mr. [redacted] needs we will note his account that he will only have to pay [redacted] fee to upgrade his unit for 2017 if he want a 3 bedroom.
We will be more than happy to help Mr. [redacted] better understand his purchase and how to use it and get the most out of his vacations, just call X-XXX-XXX-XXXX.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 9, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
With our "Special" membership, we were verbally told that we had unlimited [redacted] rentals each year at any of their resorts that were listed on their website. We were even showed how we could locate them. Nowhere or at anytime during the verbal presentation, were we told that these [redacted] rentals were limited to their "Hot Weeks" tab that is shown in their response. The first time I saw anything about these "Hot Weeks" was about a month after we purchased our week when Summer Winds sent me my ID and password to their website. I had 3 other people with me during this verbal presentation and they are saying the same thing I am saying here. We only bought in because we were told that we had access to ALL of their resorts at ANYTIME during the year for [redacted] We would not have bought with them if this was not the case.
Final Business Response /* (4000, 16, 2015/05/20) */
Dear [redacted]
Again we have looked at this matter and Mr. [redacted] states he was verbally told that all weeks are only [redacted] the contract that he agreed to states in more than two places that the weeks run from [redacted] to [redacted] This is the reason we have a contract to make sure all parties are clear and understand the program. The owners are also given 5 days to look over the contract and ask any questions they may have or to cancel the contract with a full refund.
We will not cancel or refund this contract based on this complaint , as we have over 200 weeks priced at [redacted] to [redacted] at any given time on the Summerwinds site.
We will be more than happy to help Mr. [redacted] to find the best deal for this travels.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summer Winds Resorts
Final Consumer Response /* (4200, 18, 2015/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I did speak with [redacted]. No, I am not satisfied with his response. Yes, I did sign a contract but I was assuming that everything in it was covering what was told to us by the sales rep. I also know that I am now stuck with a timeshare I would not have paid [redacted] for if I had known what we were really purchasing. I already had a timeshare that I was using but based on the information given to us by the sales rep, which I now know was completely false, traded it in for a better opportunity.
Mr [redacted] did explain how the process works and I do understand it. He also did state that he would try to work with me when I decide to take my first trip. Unfortunately this sounds like a one time deal only.
Basically, nothing was really resolved. I am now stuck with something I would not have purchased if I known what we were really buying. I also noticed that there were multiple complaints on the Revdex.com website of buyers that feel the same was as I do.
Initial Business Response /* (1000, 8, 2017/07/06) */
[redacted]
In looking into this matter we find it hard to understand how someone would pay $17,000.00 just to get discounted airfare. No place in the contract is it stated that owner gets discount airfare and it is not a part of the program. We...
do however help our owners to get the best price at the time of booking and we are happy to do all of the searching for the best price.
The purchase is all about saving money on vacations and travel, we do offer discounted resort and hotel stays but each discount will be the best price at the time of booking.
We are more the willing to help them find the best price for travel any time just by calling customer service at [redacted].
We will not refund or cancel this contract based on this complaint.
Thanks for your time and concern with this matter. If you have any questions, please feel free to0 contact me at [redacted].
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2017/07/10) */
Dear Mr. [redacted],
Thanks for your response to our complaint filed via Revdex.com. It's unfortunate that we must involve Revdex.com to get the company to respond to the claim since you forwarded our complaint to sales and we never heard back. We are not satisfied with your response as it does not address the additional two key points outside of airfare.
1. We were told we were purchasing week every year (instead it turned out to be every other year);
2. Your sales person told us that we are purchasing excellent investment and represented that we can sell this ownership any time we want if we do not want it anymore and make a profit because we were purchasing a returned unit from a divorced couple at half price. Please read our original complaint about the details on that.
On the third point of airfare, we were told there is a significant discount for flights which was reiterated and emphasized by your sales rep but that is not true because when we called to the travel agency we were told they do not even handle air fares. In your partial response to our claim, you say that it's hard to understand how one would pay $17,000.00 to get discounted airfare. Here is what we were told at the time: we are getting lifetime long deal and international flights can easily be $1700 for round trip tickets for each family member so we figured since we fly many times internationally this would represent significant savings . Your response was that there is "no place in the contract is it stated that owner gets discount airfare and it's not part of a program." None of the details of the travel agency services are explained in the contract, but it is reasonable for us to assume that your travel agency handled airfare since Mr. [redacted] specifically told us he used the agency for air travel frequently which is a blatant lie.
Also we ask you, Mr. [redacted], to bring this to attention of your upper management that in case if we do not get our claim resolved to our satisfaction it is our strong intention to bring this matter to the public, i.e. contact Office of Attorney General of State of Missouri as well as use all the possible legal remedies including arbitration and mass media to put stop to this deceiving business practice.
As a former oil and gas lawyer, I know fraud when I see it. The contract was based on these three misrepresentations and shows bad faith by your company, therefore we demand cancellation of the contract and a full refund.
Sincerely yours
[redacted]
Final Business Response /* (4000, 13, 2017/07/11) */
[redacted]
We have looked into this matter again, we will agree to cancel and refund the full contract.
We will cancel the contract and have a full refund out to Mr. [redacted] within 90 days for the date of this letter.
Again thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at [redacted].
[redacted]
Compliance Officer
Summer Winds Resorts
Final Consumer Response /* (2000, 15, 2017/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for the positive response. Looking forward to receiving full refund as outlined in the initial claim including maintenance fees.
Regards
[redacted]
Initial Business Response /* (1000, 10, 2015/10/22) */
Dear [redacted]
We have looked into this matter and find Mr. [redacted] is wanting to purchase weeks at the price of $399.00 for Next year, most of the week for the $399.00 price are within 60 days, in the next few weeks units will be listed for...
2016.
As per the contract and the VIP charter the extra week are priced from $399.00 to $999.00 so the price he was given was within the range of the contract.
The contract purchased is for Odd year use, the owner can still use Stormy Point every year by purchasing extra weeks or night back to Stormy Point. Our customer service department is open Monday - Saturday 8:30 am until 5pm. We will be expanding the hours soon for owner to make reservations and ask questions.
All the concerns in this letter are covered in the contract and they had five days to look over the contract and ask any questions or even cancel the contract with a full refund.
None of the pricing that Mr. [redacted] has mentioned in this complaint are outside of the range agreed to in the contract.
We will not cancel or refund this contract based on this complaint, we will be more than happy to help Mr. [redacted] to understand his purchase and help him with his travel needs. Just call Customer Service at
X-XXX-XXX-XXXX.
Thanks for your time and concern with this matter.
Floyd [redacted]
Customer Service Manager
Summer Winds resorts
Initial Consumer Rebuttal /* (3000, 12, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I do not except Stormy Point Village response is simply because I was lied to.
One of the first thing we asked was is this a Vacation Travel Club and we were told that it was not a travel Club but a Timeshare with our home resort being in Branson Missouri. We also were not told this was an every other year contract but now we learned we can go every year by purchasing extra weeks or nights back to Stormy Point.
They are correct when they say the extra weeks per the contract and the VIP Charter are priced from $399.00 to $999.00 but they failed to tell us that the $399.00 price for most weeks are within a 60 day travel window. The salesman told us we could get a 2 bedroom unit anytime and anywhere for $399.00. We even went back the next day and talked with the salesman again because we wanted to make sure we understood him correctly about the $399.00 price for a 2 bedroom unit anytime and anywhere was correct and he assured us that was true. He never told us that we would have to travel within a 60 day window and would have to choose from a list that comes every Monday. We had a particular place we wanted to go and he told us (salesman) just give them a call, when we called we were told that it was not available and the price would not be $399.00 but $699.00 to $899.00 because of the season and the resort and we were trying to book outside of 60 day window to travel. We never were told the season or resort would matter, he always said anytime and anywhere for a 2 bedroom unit would be $399.00.
We are familiar with II and RCI and this program appears to be nothing more than get away weeks that II and RCI have available. Summerwind Resort operates like a Vacation Travel Club and not a Timeshare program. Our salesman guaranteed us that we were not purchasing a Vacation Travel Club.
Our salesman also told us that he was assigned to us because we were timeshare owners and he would be able to answer our questions faster and better than some of the other sales people.
This is a shame that they charge you this outrageous price for something you will hardly ever use at the price they told you. They put it on paper but never tell you the complete details in person (to our face), you must read the contract completely and the layman does not have a lawyer's background to understand all the terminology.
We have been misled and lied to. We never would of purchased a program like this had we been told the truth at the start.
Final Business Response /* (4000, 18, 2015/11/04) */
Dear [redacted]
Again we have looked into this matter, This is a timeshare with a deed to a unit at Stormy Point Village not a travel club. Yes the contract is for every Odd year. As for weeks priced at $399.00 not all of them are locked into the 60 days window.
The only way I know to resolve this matter at this time is to see what Mr. [redacted] is looking for and when he wants to travel, He can contact me at XXX-XXX-XXXX and I will see what kind of pricing I can find for his trip.
It is hard to just say yes the week is $399.00 without having a timeframe and location to be able to check. Again the pricing on the contract is $399.00 to $999.00.
With the Odd year week, it can be exchanged for locations as far out as one year and we pay the exchange fees with II so the cost is only the amount of the maintenance fees.
Thanks for your time and concern with this matter.
Floyd [redacted]
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (4000, 14, 2017/03/28) */
[redacted]Document Attached[redacted]
Dear [redacted],
We have looked into this matter and find them the [redacted]'s have no resale listing that was done by us at Summer Winds as part of the contract. We may have given them a referral to a listing agent, but...
nothing was give to them by us that they had to use the services, it was there choice.
Item # 16 of the purchaser acknowledgement also state the no agreement was made for any resale as part of the contract. I have enclosed a copy for review.
We do offer a maintenance fee reimbursement to our owners. The first year of use for this contract is set for 2018, so in November of 2017 they can call customer service at 1-800-699-3250 pay the 2018 fees and have the week placed into the program and they will receive $499.00 refund of the paid maintenance fees back sometime in 2018.
The letter we received to cancel the contract was 2 months outside of the time to cancel. In the state of Missouri you have five days to cancel.
We will not cancel or refund this contract based on this complaint. The [redacted]'s have stopped payment to the lender and cannot use the program until payments are up to date.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 12, 2016/11/22) */
Dear [redacted],
This purchase was made in September of 2012, now 4years later they state they have a problem.
We have looked into the records and do not see any contact with us until October 7,2016 when they call for a date at the end of October....
At that time the resort was booked. The call for reservations can be done up to one year in advance and are subject to availability.
We do not buy back units, we do have a first right of refusal and at some point in time we may buy units back, but that will be sometime in the next few years.
We will not cancel or refund this contract based on this complaint.
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me.
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2015/08/21) */
Dear Rose,
We have looked into this matter and the first thing we find is this sale was done in 2010
and the [redacted]'s have never contacted us with any concerns in the last 5 years.
I see a lot of questions and confusion in the complaint...
that we can help the [redacted]'s with and that are available to them. If an owner exchanges the week for some other location we pay the exchange fees , so they have no $299.00 fee for an exchange.
The maintenance fees can be reimbursed to the owner if they choose not to use the unit in any given use year.
All the [redacted]'s have to do is call customer service and have the next use year placed into the program and they can be refunded $499.00 on the maintenance fees paid.
I am not sure about the free extra week as we do not give a free extra week, this may have been something that was offered by Interval International and we have nothing to do with it.
Yes the [redacted]'s list a unit for sale, the listing was good for one year and has long since expired.
Again we feel the [redacted]'s need some help to better understand the purchase and we are more then happy to help them by calling customer service at 1-800-699-3250.
We will not refund or cancel this contract based on this complaint.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX
Floyd [redacted]
Customer Service Manger
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To confirm we contacted you on or around the following dates:
August 8, 2014
October 6, 2014
November 12, 2014
December 29, 2014
January 27, 2015
March 12, 2015
April 16, 2015
April 27, 2015
May 26, 2015
July 1, 2015.
Very rarely was a response received.
We also did in fact purchase in 2010. Are you even reviewing the correct file? Our Owner # is XXXXXX and our Member # is XXXXXX.
It also appears that even now you are trying to avoid the real issues here. You did try to clarify the so-called confusion we have. You didn't answer any of the questions we have, and your only offer is that we call you to discuss this further.
We will not discuss this by phone after everything that took place.
We also want to assure you that we do not have any confusion. We know why we chose to sign up, and we know that we have spent years being disappointed by this program. When your company chose to ignore almost every request for help it only solidified our belief that you are a disreputable company that we do not want to do business with.
To make matters worse we have never even used this, so we have absolutely nothing to show for the thousands we have paid.
Final Business Response /* (4000, 14, 2015/09/09) */
Dear Rose,
Again I have checked the records and see no notes of any calls to our customer service department, I do see a call to TPI asking reservation questions from 2010 and 2012.
In an effort to resolve this matter, we will have the resale relisted until it is sold at no cost to the [redacted]'s. We will also allow them a reservation at Stormy Point for this year if they wish to come to Branson.
If the [redacted]'s want to place the 2016 week into the maintenance fee reimbursement program they can contact us on October 1st and we will be happy to get the week into the program.
The only other thing I can offer is to allow a release from the contract with no refund. As the resale is not guaranteed.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX
Floyd [redacted]
Customer Service Manager
Summer Winds Resorts
Final Consumer Response /* (4200, 16, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We cannot accept any offers made in Summer Winds response. We have no desire to lose more money or to use the timeshare, so remaining owners is not an option. We also cannot walk away from everything we have paid. Possibly that would be considerable if we just signed up recently and had not lost so much, but you are asking us to give up over $18,000. Do not forget we have continued to pay you throughout our attempts to get this cancelled, but it was because we hoped you would resolve this quickly.
Some of our major concerns with the presentation were that the costs involved were lied about. We were told outright there were no maintenance fees; that was a lie. We were told our other timeshare would be taken over; that was a lie. Those lies left us to lose a lot more money than anticipated or agreed upon. We even lost an additional $99 to the company that was supposed to take over our other timeshare agreement.
Your reps even withheld the information that we had an every other year membership making this worth even less than we paid for it!
This company has done nothing but cost us money. We haven't even used the timeshare.
To release us without a fair return of what we have paid is an injustice and one that we do not deserve. We ask Summer Winds/ Stormy Pointe to provide a better resolve to all of this.
Initial Business Response /* (1000, 5, 2015/08/24) */
Dear [redacted]
We have looked into this matter and find that Mr. [redacted] has made two request to date and both times he was made an offer for a resort in the area he wanted. The Marriott properties were not available for the dates he had...
requested.
All travel in the program is subject to availability and can change every day as new inventory is put into the system. The [redacted] resort are always in high demand and go fast once they are listed.
The first year use on this contract is set for 2016, so if the [redacted]'s wish to have the maintenance fees reimbursed to them, they can call customer service in October and they will place the 2016 week into the reimbursement program and refund [redacted] of the 2016 maintenance fees paid.
We will not cancel or refund this contract based on this complaint, as all travel is based on availability.
Thanks for your time and concern on this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Offering a property in the same area, a lesser quality property, is not the same as [redacted] or equivalent. Odd that I found available [redacted] properties via other channels but never through my ownership.. 95%+ fill rate on requests? 0% for me. I found most, if not all, properties in FL to not be Oceanfront. Sure, they have properties in Destin, but across the street from the beach. I also asked to be notified when/if the property I wanted was available. That seemed to be a challenge as they wanted specific dates. When I submitted a request they kept contacting me with alternatives...never in the [redacted] class. Hard to work with.
They've now changed from offering to refund the full years maintenance fee to just [redacted] That's fine if that is the full fee. Apparently they can raise the fee yet freeze the maximum reimbursement. After calling, I was told that there was no guarantee that I would be reimbursed as it was "first come, first served". All in all a poor program for those of us that don't just want "a room". I'll be sharing that experience in travel forums.
Final Business Response /* (4000, 9, 2015/08/27) */
Dear [redacted]
In looking into this matter Mr. [redacted] seems to just want [redacted] properties, we do offer them but they are again subject to availability. [redacted] owners just like Stormy Point owner can bank weeks with different exchange or rental companies and we don't have access to that inventory.
The maintenance fee reimbursement has always had a cap of [redacted] and is stated in the HOA information in the binder the [redacted]'s took home with them the day of sale.
As long as the call is made for reimbursement with in the time frame of October 31 to February 28th
of the use year we will accept the week into the program. Just call X-XXX-XXX-XXXX.
Again all request are subject to availability. We stand firm that we will not cancel or refund this contract based on this complaint.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 10, 2016/10/25) */
Dear [redacted],
I have talked to Mrs. [redacted] this morning and we have reached an agreement, that we will refund $5000.00 and close the contract and all further obligation to any payments of maintenance fees
and all matters to do with the...
contract.
I have informed her we will send out a deed back for the unit and we will have the refund to her within 30 to 45 days.
Thanks for your time and concern with this matter. If you have any questions, please feel free to
contact me at XXX-XXX-XXXX.
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (2000, 12, 2016/10/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have accepted Mr. [redacted]'s offer to refund &5000 and cancel the contract with no further obligations to any payments of maintenance fees and all matters to do with the contract.
Initial Business Response /* (1000, 5, 2016/05/26) */
Dear Rose,
We have looked into this matter and the purchase was made in July of 2010. The first year of use was set for 2013. Ms. [redacted] didn't pay the maintenance fees until April 5,2013 and was sent a reminder that she had a week to use on...
May 2,2013 and she never called to book the time or bank the week so it was lost. The next use year is for this year 2016, at this time she has not paid the 2016 maintenance fees and is locked out from setting any reservations until the outstanding fees have been paid. Ms. [redacted] states she has paid over $3000.00 in maintenance fees, when in fact she has only paid $499.00 to date.
Ms. [redacted] can call customer service at X-XXX-XXX-XXXX and pay the 2016 fees and set a date for [redacted] before the end of the 2016 season. I have placed a note in her account to wave the late fees on the 2016 dues.
If Ms. [redacted] has any questions on how to use her purchase, she can contact Customer Service at
X-XXX-XXX-XXXX and they will be happy to help.
Thanks for your time and concern with this matter.
[redacted] Elliott
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not what I was told when I signed up for this timeshare. Not at all. I was not told I could only book every three years. I was told this was bookable every single year.
I do understand I have paid maintenance fees of approx. $500 on top of the more than $10,000 for this property. Now they want more than $500 in maintenance fees.
I have not EVER been able to book this and it was sorely misrepresented. I am requesting a full refund today.
Final Business Response /* (4000, 14, 2016/06/08) */
Final Consumer Response /* (4200, 16, 2016/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is false advertising. I was told I could book time every year and not only every few years. Everything they told me in order to buy it is not what they now offer. I called and called and called to book no answer from them and no return call.
I am asking for a full refund.
Initial Business Response /* (1000, 9, 2016/04/21) */
Dear [redacted]
We have looked into this matter and find the purchase is for a Triennial use. The POA will send a statement every year for 1/3 of the next use years maintenance fees. The owner can pay it by the year or wait until the use year to...
send the full amount. On this contract the first use year is set for 2018.
Owners can travel any time they wish, they can buy the time as they need it. Per the contract and VIP charter extra weeks run from $399.00 to $999.00 from the Summerwinds travel or Interval International. Owner can request travel to anyplace they want to go, not all location will have a resort, sop the Summerwinds Travel may have to see about a hotel or some other type of accommodations.
The resort will not allow someone on the property unless they are staying in the units. An owner can stop by the sales office and get a day pass [redacted] will allow them to visit the property for the day.
This is to keep the resort secure for owners and children on property.
The reason we are not registered with the Revdex.com is the Southwest Missouri office will not allow any timeshare to register with them.
We are always will to help owner to better understand the purchase and how to get the most out of the program. They can call customer service anytime at X-XXX-XXX-XXXX for help or questions.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were lied to during the entirety of the presentation and the days following. We also called in to get more information just a few weeks ago, and received more false information. We were told we could book from anywhere between $299 and $499, which was made to sound like a good deal, when we are already paying thousands of dollars for a program that we cannot even use until 2018. I never even received a log-in to even be able to go on the website until we recently filed our complaint with the Revdex.com. I will also be filing a complaint with the Illinois Attorney General Consumer Fraud Bureau. The bottom line is, we just want a refund for the money paid already and a halt to future payments.
Final Business Response /* (4000, 13, 2016/04/26) */
Dear [redacted]
Again per the contract all extra weeks are priced from $399.00 to $999.00 this is on the VIP Charter and the purchaser Acknowledgment item # 10 that the [redacted]'s both Initialed and signed.
The first year of use has nothing to do with them being able to travel, they can travel anytime by purchasing the time and going.
Again we are willing to help them better understand the ownership by calling customer service at X-XXX-XXX-XXXX anytime for help.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (4000, 14, 2017/03/28) */
Dear [redacted],
This sale was done in April of 2011, at the time of the contract the only names placed in the contract and that signed the contract was Mr. & Mrs. [redacted], In May they called and stated that 2 other where to be on the contract as...
well, we had no record of that. So in June we added them to notes as able to use the program. The unit was paid in full and deed to all four of them and they are co-owners of the unit. The problems is that we only recognize one owner for sending all the information to, like maintenance fee billings owner updates and such, it is the responsibility of the owner to get the information to the other owners, we have always do it this way do to the system will only allow one mailing address.
I have look at the notes on the account and do not see any request for travel, they had a week to use in 2015 and I see no reservation for it, they did stat at [redacted] in June of 2016 for 3 nights, so something was open at that time and all reservations are subject to availability.
We do offer a first right of refusal, it is not a BUY BACK Clause, it just means that at some time we may buy units back from our owner. We will honor the 4/3 split for you as long as you understand that you must pay the cleaning fee for the second reservation. The HOA stopped this 4/3 splits do to not that many owners requesting them, but we will honor the split week for them. I have placed a note in the file to this matter.
We will not buy this unit back, they may list it with a broker of their choice and have it sold if they wish.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Compliance Officer
Summer Winds Resorts
Mr. [redacted] made his first purchase with Summer Winds back in December of 2012, with no problems or concerns. In 2011 he up graded to the 4 bedroom every other year, and then in 2015 upgraded to the 4 bedroom annual. In all the contract nothing has changed other than the use time that he is...
allowed. He never had any concerns on any of his other contracts with us. If something has change in Mr. [redacted]'s life that that can no longer use the unit or travel we will be happy to see what can be done to help him out. But with nothing changing from contract to contract we cannot understand why all the sudden he has a problem. If Mr. [redacted] want to sell the unit he may do so via a resale Broker of his choice. At this time Mr. [redacted] is locked out do to nonpayment of his 2017 maintenance fess. Thanks for your time and concern with this matter. If you have any questions, please feel free to call me at [redacted]. [redacted] Compliance Officer Summer Winds Resorts
Dear Sir, The reservations department has been working on tis matter. They have not canceled the package and they have added 2 extra show tickets and a 3/2 vacation t to the package and the hotel reservations have been set for his stay in AprilMr. [redacted] also will not have to tour...
the resort. Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at [redacted]. [redacted]Compliance Officer Summer Winds Resorts
Initial Business Response /* (1000, 5, 2017/04/13) */
[redacted],
We have looked into this matter and find that Ms. [redacted] had defaulted on her note and is no longer an owner with Summer Winds Resorts as of December 19,2016.
Ms. [redacted] talks about resale and such, but resale of other units was never...
guaranteed as per the Resale Disclosure and the Purchaser Acknowledgments that she signed and agreed to at the time of sale.
Ms. [redacted] also had a five day right to look over the contract and cancel with a full refund.
I received an email from Ms. [redacted] and sent her a reply on April 5,2017 to her concerns and told her this same information.
We will not refund this contract, the account is closed and we are no longer trying to collect any outstanding balances from her nor will we.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at [redacted].
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 8, 2017/03/08) */
Dear [redacted],
We have looked into this matter and find the resale listing was done in March of 2015 and was good for one year and would be expired at this point. As per the contract and the resale disclosure, resale is not guaranteed. I Will...
attach a copy of the disclosure for review. The resale agent has nothing to do with Summer Winds resorts and most all Timeshare resale agent do charge a small fee upfront.
As for the maintenance fees, the purchase was made for an Odd year use, so every year the HOA will bill for 1/2 of the next use year fees every year. owners may pay by the year of wait until the use year and pay the full amount. At this time the use year is set for 2017 so the full amount is due at this time.
We will be happy to move the use year to 2019 and wave the current amount that is due without any late fees being applied. If the [redacted]'s would like me to move the use year to 2019 they may contact customer service at 1-800-699-3250 and ask for the paperwork to be sent to them. This will allow them 2 years before the maintenance fees will be due again.
We will not cancel this contract based on this complaint. If they have any questions or wish to move the use year please feel free to call customer service.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (4200, 13, 2017/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Company does not address promises of waived fees which is the reason for purchasing their timeshare and the main problem issued in this complaint to them. No communication was given for resolution, they merely attached a form about selling our other timeshare.
Final Business Response /* (4000, 15, 2017/03/17) */
Dear [redacted],
I am willing to wave the fees for the 2017 use year until 2019. After that they must be paid as per the contract, All timeshare owners know that have a maintenance fee with the use of their week and it must be paid. They can recover $499.00 of the fee by placing the week into the MFRP in November of 2018.
If they wish to change the use year to 2019, just contact me at 417-332-3292 and I will have the paperwork sent out.
Thanks for your time and concern. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Compliance officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/03/04) */
Dear Rose,
As per the resale disclosure, the resale of other units is never guaranteed. Our records show the [redacted]'s have use the week in 2015 and have placed the 2016 week into the MFRP for reimbursement.
They have talked to...
customer service a few time and have asked how to sell the unit and was given information to help them.
We will not cancel or refund this contract based on this complaint.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
Sincerely
[redacted] Elliott
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were never given a reliable course of action to sell our timeshare. We were told to pay a third party organization called VSI vacation service international $100 to sell our property, which we did and never heard a word from their rep named Ed Magee. We were told point blank that a previous timeshare we owned would be sold to pay the purchase price of stormy point property. We were never told the stormy point property was a biannual use property. Told we could use the resort 3 days after finalization of contracts. We were told after all existing property at stormy point was sold the stormy point management would "maybe" buy back some property. This was the information Mr [redacted] gave me to "help" me sell our property. We tried to use the $299 " get away " program but found no inventory was available. We did exchange a week of property use in 2014 not 2015 and are still waiting for our rental reimbursment fees for this year, we have never spent one day or night at stormy point. We were bold face lied to and have read many reviews from people who have also been swindled by this organization. This is why Im filing this complaint so hopefully other innocent people are not taken advantage of. Shame on the management at stormy point. I will never come to your resort and want reimbursment for money spent and termination of our contract
Final Business Response /* (4000, 18, 2016/03/22) */
[redacted]Document Attached[redacted]
Dear Rose,
I will address each concern Mrs. [redacted] has listed below.
VSI is a listing agent, we have no control over them and the resale disclosure states we have no control over them, and if the unit is not sold the buyer is not entitled to a refund from Summerwinds Resorts.
The listing was good for one year and has expired. Again we will be happy to have the unit relisted at no cost.
The first item on the purchasers acknowledgment states the contract is for even years this was initialed by them at the closing.
Yes owners can use the resort as soon as the contract is closed. In most cases 5 days.
Yes we do offer a first right of refusal, once the property is sold out we may buy some units back. We are still building units at Stormy Point, so we are not sold out yet.
Summerwinds Travel has over 200 weeks listed for $299.00 & $399.00 every week, the inventory changes every Monday night.
The reservation for this year is set for June 6, so the check for the reimbursement will be sent out 45 days after that date.
It is hard to understand hold it can be said this was a bold face lie, when you agreed to the contract and had 5 days to review the contract and ask questions or cancel if you did not agree with the terms of the contract.
I have enclosed a copy of the resale disclosure and the purchasers acknowledgment.
Again we will be happy to relist the other unit until it is sold at no cost, we will not cancel and refund a contract from 2012 for the lack of resale.
Thanks for your time and concern with this matter.
[redacted] Elliott
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2015/05/28) */
Dear [redacted]
We have looked at the records on this tour and found that the income marked on the check in sheet did not meet the requirements for the program. This had nothing to do with the age of the customers as
we take customers form...
the age of 21 and up every day.
We do not allow customer to go back and change information on the check in worksheets.
We did allow them to have the hotel room for the one night for the cost they paid for the package.
If they had purchased the hotel it would have been [redacted] so they did save money.
We will not refund the [redacted] paid for the package as we did allow the hotel room with no problems.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Business Response /* (1000, 5, 2016/01/06) */
Dear Carol,
We have talked to Mr. ** and we have made a full refund of the $99.00 paid for this package.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial...
Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was double checking this to see if Summer Winds had responded and saw that I accepted the response from them.. However, when I was reading this, I did it from my phone and I never actually saw his response until just now. I thought I was accepting the message from the Revdex.com that they had forwarded my complaint to a different area. I think it may be because I was clicking on it from this email link. I never did receive an email that said the business that responded. Is there a way to open this back up? When I read the message from Mr [redacted] just now, I contacted him, but have not gotten a response and I would rather have the communication go through a different source in writing than a phone call. (given the circumstances) At this point, I am not satisfied with the response as I am certain he will ask me to spend more money to get what we thought we were purchasing originally. I would not be opposed to paying the maintenance fees each year, but do not want to have to pay to 'upgrade'. Please let me know if there is anything I can do to leave this open until it is resolved. Or change it to an unacceptable response until I hear back from him?Thank you, [redacted]
Initial Business Response /* (1000, 5, 2015/11/19) */
Dear [redacted]
We have looked at this and find no reason to cancel or refund this contract based on this complaint.
Mr. [redacted] has no reason other than has no longer wants the unit.
He states he felt pressured to make the purchase, when he...
had a five day right to read over the contract and cancel the contract with no pressure at all.
If Mr. [redacted] wants he may have the units listed with a broker of his choice and sell the unit.
Again we will not cancel or refund the contract based on this complaint.
If you have any questions, please feel free to contact me at XXX-XXX-XXXX
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We disagree with Mr. [redacted] He concocted a reason behind their anomalous sales practices. The lures of cheap tickets to the shows have not left my mind. We came to Branson with budgeted money to have a nice & enjoyable weekend, but this was distracted by these enticements & took away hours of our weekend trip. The switching of sales persons, switching of the timeshare and consistently insisting to buy the plan was unbearable. I have suffered sleepless nights, destroyed my appetite and not able to concentrate on my daily activities. The fear of travelling again to Branson have remained in our minds. We have sought the advice of our relatives and friends in the Church. Knowing our situation, many have agreed that we were, seduced, pressured and sold something that we cannot afford. I have repeatedly explained that I will be in my SS income and our household income cannot sustain our needs. The plan maybe good for people who have the money, but we do not have the money. We are praying for the goodness of Mr. Elliott to consider our plea of cancelling this contract. If we can reach a middle ground solution, we are willing to accept it.
Final Business Response /* (4000, 15, 2015/12/10) */
Dear [redacted]
We have again looked into this matter and still find no reason to cancel this contract.
Mr. [redacted] had five days to look over the contract and cancel it with a full refund.
We do not want to cause a hardship to any owner, so we will make a onetime offer to allow
a release from this contract with NO REFUND.
If Mr. [redacted] would like to be released from the contract with no refund, he may contact me at X-XXX-XXX-XXXX and I will start the process.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (2000, 17, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Mr. [redacted]
I has been very difficult to call the number you provided. It appears it has an automatic message to call back.
I am left with no other choice but to accept your offer. I am sorry for the inconvenience but we paid dearly for this honest mistake. I can only wish for two (2) things and hoping that your kind heart will consider it specially this coming holiday season.
1. Refund of the Maintenance Fee - I paid $599 for 2016 use of the unit and I believe that it is fair that this money be returned to us. I also sent a signed Reimbursement Agreement to Ms. [redacted], since we do not intend to use the one week that is allotted for us on Unit# 88 Week# 48 for year 2016.
2. Again, I beg for your generosity as the spirit of Christmas is fast approaching. I am asking if you can give us back the $990 deposit, so we can enjoy our gift giving Christmas with my children and 6 grandchildren.
Please Mr [redacted] we will be losing a 1-year payment plus the closing cost with this release from the contract.
May you and your family be blessed this Christmas and the new year to come.
Thank you so much,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/06) */
Dear [redacted]
We have looked into this matter and find that the Summerwinds web site has over 250 weeks listed for less than [redacted] (copy enclosed) They are all over from cost to cost and listed out to the end of June.
the site is updated...
every Monday with new weeks.
The purchase of this contract is for a Triennial use, that does not keep the owner from using it if off years like 2016. Time is purchased as needed by the night or week as stated in the VIP charter
nights can be purchased for [redacted] per nt for a 2 bedroom or [redacted] per nt for a 3 bedroom.
Extra weeks are the cost of a current maintenance fee also stated on the VIP charter (copy enclosed)
We have no free time all nights or weeks must be purchased.
Mr. [redacted] has not received his [redacted] membership just yet, this will allow him to book extra weeks with them as well and weeks can be found on the II site further out in time and some are listed for the [redacted] price.
As for the unit upgrade fee, the fee was increased this year and I am not sure that sales had the information as this is not something they address very often. In an effort to meet Mr. [redacted] needs we will note his account that he will only have to pay [redacted] fee to upgrade his unit for 2017 if he want a 3 bedroom.
We will be more than happy to help Mr. [redacted] better understand his purchase and how to use it and get the most out of his vacations, just call X-XXX-XXX-XXXX.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 9, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
With our "Special" membership, we were verbally told that we had unlimited [redacted] rentals each year at any of their resorts that were listed on their website. We were even showed how we could locate them. Nowhere or at anytime during the verbal presentation, were we told that these [redacted] rentals were limited to their "Hot Weeks" tab that is shown in their response. The first time I saw anything about these "Hot Weeks" was about a month after we purchased our week when Summer Winds sent me my ID and password to their website. I had 3 other people with me during this verbal presentation and they are saying the same thing I am saying here. We only bought in because we were told that we had access to ALL of their resorts at ANYTIME during the year for [redacted] We would not have bought with them if this was not the case.
Final Business Response /* (4000, 16, 2015/05/20) */
Dear [redacted]
Again we have looked at this matter and Mr. [redacted] states he was verbally told that all weeks are only [redacted] the contract that he agreed to states in more than two places that the weeks run from [redacted] to [redacted] This is the reason we have a contract to make sure all parties are clear and understand the program. The owners are also given 5 days to look over the contract and ask any questions they may have or to cancel the contract with a full refund.
We will not cancel or refund this contract based on this complaint , as we have over 200 weeks priced at [redacted] to [redacted] at any given time on the Summerwinds site.
We will be more than happy to help Mr. [redacted] to find the best deal for this travels.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summer Winds Resorts
Final Consumer Response /* (4200, 18, 2015/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I did speak with [redacted]. No, I am not satisfied with his response. Yes, I did sign a contract but I was assuming that everything in it was covering what was told to us by the sales rep. I also know that I am now stuck with a timeshare I would not have paid [redacted] for if I had known what we were really purchasing. I already had a timeshare that I was using but based on the information given to us by the sales rep, which I now know was completely false, traded it in for a better opportunity.
Mr [redacted] did explain how the process works and I do understand it. He also did state that he would try to work with me when I decide to take my first trip. Unfortunately this sounds like a one time deal only.
Basically, nothing was really resolved. I am now stuck with something I would not have purchased if I known what we were really buying. I also noticed that there were multiple complaints on the Revdex.com website of buyers that feel the same was as I do.