Initial Business Response /* (1000, 5, 2015/09/30) */
Dear Rose,
We have looked into this matter and all reservations are subject to availability.
We will refund the $139.00 paid for this package.
The payment was done by check so it will take about 20 days to get the refund out to Ms....
[redacted].
If you have any questions, please feel free to contact me.
Thanks for your time and concern with this matter.
Floyd [redacted]
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (2000, 7, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I was extremely frustrated with having to file a complaint with the Revdex.com against Summerwinds Resorts, I am very satisfied with Summerwinds Resorts response and offer to refund my money. I truly appreciate the Revdex.com for their handling of my case and Summerwinds quick and helpful response. I am so happy to have this matter resolved.
Initial Business Response /* (1000, 5, 2015/09/30) */
Dear Rose,
We have looked into this matter and all reservations are subject to availability.
We will refund the $139.00 paid for this package.
The payment was done by check so it will take about 20 days to get the refund out to Ms....
[redacted].
If you have any questions, please feel free to contact me.
Thanks for your time and concern with this matter.
Floyd [redacted]
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (2000, 7, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I was extremely frustrated with having to file a complaint with the Revdex.com against Summerwinds Resorts, I am very satisfied with Summerwinds Resorts response and offer to refund my money. I truly appreciate the Revdex.com for their handling of my case and Summerwinds quick and helpful response. I am so happy to have this matter resolved.