Initial Business Response /* (1000, 5, 2015/06/19) */
June 19,2015
Dear [redacted]
This purchase is at out [redacted] resort , the VIP charter is a summary of the benefits
that allow owners to use extra time and purchase extra weeks form Summerwinds Travel.
If an [redacted] owner wants...
to exchange a week they need to call [redacted] as they are the exchange agent for the resort ,they will also do rentals back to [redacted] at a nightly rate and the cabins can be booked at the rate shown on the charter by calling me at XXX-XXX-XXXX.
If any owner want to use [redacted] for exchange they must purchase a membership to
II by calling the membership department.
We will pay any exchange fees for an owner that want to exchange with [redacted] or [redacted]
The Summerwinds Travel offer the extra weeks that can be purchased for [redacted] to [redacted]
just by calling X-XXX-XXX-XXXX, but they do not offer exchanges.
In closing we see a lot of confusion in the owner understanding of how to use the purchase and we will be more than happy to help her understand how to use the program by calling us at X-XXX-XXX-XXXX.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Tell us why here... Dear Sir, The only time we have talked to Mr. [redacted] was in December of 2017. The purchase was made in 2012 with the first year of use set for 2014, Mr. [redacted] never paid his 2014 maintenance fees and they are now outstanding for 2014 and 2017 in the amount of $1867.00. Owners...
that have not paid the maintenance fees are locked out of being able to travel and not allow to use any of the resorts until the account is current. In December of 2017 Mr. [redacted] call to see how to sell the unit, we explained to him how to go about selling the unit and also informed him that the maintenance fees must be current before he can sell it. He has never called back to make the payment. If Mr. [redacted] would like to bring the account current, he may contact us at [redacted] and we will be happy to set up a payment plan if needed. We will not cancel or refund this contract due to the fact he was not able to use this due to his own lack of payment on the maintenance fee. Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at [redacted]Compliance OfficerSummer Winds Resorts
Initial Business Response /* (1000, 5, 2017/07/06) */
[redacted]
We have looked into this matter and we cannot remove the Credit card information from the system as it is locked into a secure system and is not available to anyone.
In my 15 years with Summer Winds no one has even had a credit...
card used without the request from the owner of the card. We can assure Ms. S[redacted] that no one will have her card number or be able to get that information from our system .
Thanks for your time and concern with this matter. If you have any questions, please feel free to0 contact me at [redacted].
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 8, 2017/05/11) */
Dear [redacted],
We have looked into this matter and find that Mr. [redacted] did list a unit for resale back in 2014.
At the time of sale he agreed to the contract and the resale disclosure, that if the unit did not sell he was not able to cancel his...
contract based on the no sale.
At this time no payment has been made to the lender on this contract since December of 2015.we will allow a release from the contract with no refund. If Mr. [redacted] would like to just be released with no refund, he may contact me at [redacted] and I will see that the account is closed.
Thanks for your time and concern on this matter. If you have any questions, please feel free to contact me at [redacted].
[redacted] Elliott
Compliance Officer
Summer Winds Resorts
11/27/2017 Well, we have been in a Travel Club for years and have always had a good experience with it. When we went to a Summerwinds sales meeting in 2015, they asked if anyone was a member of a Travel Club and they told us what they had to offer was an upgrade to the Travel Club. I thought I was getting a normal time share but got suckered into getting a partial (use it every 3 years; a Triennial) and paid $10,000.00 for it (plus we pay maintenance fees of about $500.00 every 3 years (due by January 1 of the year we get to use it). When we signed up in September 2015 (I believe it was) we wanted to use the promised stay, if we signed up then, during Christmas time of 2015 for our 51st anniversary. When we asked for that after getting the paperwork back, they said it was too late, but, that was because it took them until the first of December to get us back the paperwork. We did stay there this year in the end of April/first of May. They pulled us into a meeting with rude and pushy salespersons who tried to get us to upgrade to a full timeshare (every year). They showed us something at [redacted]. I told him I wanted to think about it. He said if do not upgrade to a full, all we can do is give you 1/2 of your money back. They of course are now denying there was a promise to give us back 1/2 of our money. I would like to get all of our money back, but, I would be happy with 1/2, $5000.00. I believe I will look into selling this. I've heard of a company that has attorneys that work on getting these timeshares sold, fighting scams, etc. I think Summerwinds has a right of first refusal if we do find a buyer.12/07/2017 {left vm that business would not pay any refund; would provide 3 day/2 night stay this Christmas season at no charge starting Christmas Eve}12/08/2017 Well, I am not surprised he would not offer any refund. As far as using the place for free this Christmas, I have other plans. O.K, perhaps I may call him and try to do that some other time. I think I will try to get out of this contract. I've gotten the name of some attorneys who get these contracts cancelled so there is no further liability on the owner's part. Perhaps I'll just call the business myself and offer him this time share back without them paying me anything just so it is out of my name and I am done with it. Thanks for explaining about most complaints being on the Revdex.com website for three years and that my complaint will be closed. Thanks for trying.
Initial Business Response /* (1000, 14, 2017/06/19) */
Dear [redacted],
We have looked into this matter and we will agree to the offer made by Ms. [redacted] of a $9000.00refund and to close her contract with Summer Winds Resorts
We will close the contract and have3 a refund out to her within 90 days...
from the date of this letter. We will also send out deed back paperwork that we will need to close the account.
If Ms. [redacted] has any questions, please feel free to contact me at XXX-XXX-XXXX.
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me at XXXXXX-XXXX
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/08/26) */
Dear [redacted],
We have looked into this matter and as per the contract and resale disclosure, resale of units are not guaranteed as we have no control over the resale agent or the market.
Our records show that payments to the lender have...
been stopped and the account is in default.
At this time we are willing to offer a full release from the contract with no refund, we will close the account and contract.
If [redacted] would like to have the contract closed with no refund, she may contact me at X-XXX-XXX-XXXX and I will see that it is done.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that Summer Winds Resorts owes me the full amount that I have asked for due to the misrespentation of their employee. I am going to request that you at least pay me back the maintenance fee that was for the next 3 years. Yes, we do want you to close out the account and contract but due to the promises made in the past by your representatives and the hidden costs we want you to send the canceled out contract directly to us by mail at [redacted] XXXXX. We don't want to have any further contact with anyone representing your company. Sincerely [redacted] and [redacted]
Final Business Response /* (4000, 17, 2016/09/09) */
Dear [redacted],
We will agree to the refund of the maintenance fee payment that was made on the account and we will refund $196.33 to [redacted] and close the contract with no refund of any amount paid toward the contract.
We will close the account and send [redacted] a letter to confirm the contract was closed.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Summer Winds Resorts
Final Consumer Response /* (2000, 20, 2016/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the proposed resolution because we are ready to be completely finished with your company. Understand we our opinion has not changed at all about your business. Your company is NOT to be TRUSTED.
02/01/2018 [sent [redacted] lengthy email containing consumer's request for cancellation of contract and refunds]02/08/2018 Dear Mr. [redacted], Per your request we are taking this opportunity to responded to several of your questions on behalf of Mr. [redacted]. First and foremost as with many larger companies involved in the hospitality industry and more specifically vacation ownership, current owners who look to exchange or purchase a better product may interpret what they heard versus what was told in a manner than may better suit their specific scenario. In all of our contracts for sale we clearly state the ‘precautions’ and disclosures that every purchaser should read and fully understand before they agree to purchase. Like any company whom sells a product or service we do not discriminate against age or gender. If a person(s) is interested in our products and services and attends a presentation then eventually purchases a vacation ownership they are obligated to the agreement. This is no different than purchasing furniture, a vehicle, or any other equipment. As an example if you or I were to purchase a vehicle solely on a sales representative telling us that this vehicle would get 25 – 40 miles per gallon and for us we only get 10 miles per gallon does this entitle us to get out of the purchase agreement and return the vehicle. I don’t think so. At Sumer Winds Resorts we do pride ourselves on assisting the more than 19,000 current owners and those perspective Owners, even the ones whom may have had second thoughts after the purchase. Thus, we are willing to reimburse Mr. [redacted] his ‘listing’ fee. However we are not in a position to fully refund Mr. [redacted] his purchase price. If Mr. [redacted] has written evidence of statements made or inferred by our sales representative, or can provide written evidence of any stipulations to his purchase wherein we were obligated to ‘buy back’ or purchase his other vacation ownership(s) we would honor it to the fullest extent. While we do recognize certain sales representatives will from time-to-time embellish the story no different than those in any market where products are sold competitively, we like wise recognize our obligations pursuant to a legal purchase agreement. In closing every new buyer is provided a ‘rescission’ period should they have second thoughts of the purchase. If Mr. [redacted] failed to exercise this rescission period then we believe the contract remains in full force and effect. In closing you may convey to Mr. [redacted] our willingness to cover his ‘listing’ fees. However we will not be offering to refund the purchase. Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at [redacted].[redacted]Compliance Officer[emailed [redacted] asking to confirm what he meant by "listing fees."]Yes we will send him a check for the $130.00 fee he paid VSI.02/08/2018 Thanks for calling and letting me know Mr. [redacted] will not resolve this by being refunded $130.00. {Mediator and [redacted] then discussed disagreements over some of the items in his above email; that consumer had to dip into savings to pay the mortgages as he now has two timeshares instead of one, contrary to what he was expecting.}. Understand you will close the complaint. So I do not have to send him the $130.00?. O.K, he considers that a pittance and only wants the $22,900 he was expecting, so we do not need to send him anything. Thank you.
Initial Business Response /* (1000, 5, 2015/06/03) */
Dear [redacted]
We have contacted Mr. [redacted] and reached an agreement on this matter.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/06/08)...
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking with a representative for Summerwinds resort service it was agreed that I would not be assessed my [redacted] dollars and that this matter is considered rectified and closed by both Summerwinds and myself. Any further action by either party would be considered in violation of this agreement. Furthermore I do not wish to be contacted by Summerwinds or any affiliate for services of any kind, ever. I thank you for your assistance in regards to this matter.
Initial Business Response /* (1000, 9, 2015/05/28) */
Dear [redacted]
We have looked into this matter and found the only time we have talked to this owner was in August
of 2014 they called seeking a hardship release due to Mrs. illness and then a letter received in September of 2014 with the same...
request.
The last letter we received from them was in April of 2015 stating they had stopped the payments on the account. The account was closed on April 29,2015 for nonpayment. At no time did they state any problems in using the services only the hardship request.
As of now the contract has been canceled and the [redacted]'s are no longer owners.
We will not refund any money on this contract.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
12/06/2017 Our position is still the same as mentioned in our response: there was nothing wrong with this contract. We do not make "buy back" promises. They were here in April. We sent them a bill in November for 1/3 of the $600.00 maintenance fees (since they are triennial, they can pay 1/3 every year, or all at once the year they use). No, I do not want to accept his offer to resolve this for 1/2 of this investment which would be $5,000.00 as I see nothing to indicate a reason to do so. OK, with respect to their having been disappointed not being able to use the facilities one year around Christmas for their anniversary, checking the reservations, we could do a 3 day/2 night this Christmas checking in the 24th and we would provide that free of charge.
Dear Sir, We have looked into this matter and found that Mrs. [redacted] was sending the e mails to the wrong address Ms. [redacted] did not receive them. She was leaving the s off the end of resorts in the address. [redacted]@summerwindsresort.com Ms. [redacted] has received her request for her...
many travel destinations she is wanting for 2018,at this time she is working on the request and sending e mails back to Mrs. [redacted]. I have been cc on the e mails so I can confirm she is now receiving them. I can supply the e mail chain if need be. Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at [redacted]. [redacted] Compliance Officer Summer Winds Resorts
12/18/2017 I wanted to get out of the [redacted] resort as the maintenance fees are high, $1500.00 per year. I was told at the meeting by the salesperson [redacted], and a sales manager, [redacted], and a former [redacted] salesperson that if I bought at [redacted] I would not have to pay the 2017 [redacted] maintenance fees and Mr. [redacted] also told me that if I placed my [redacted] ownership with a broker he worked with, if it did not sale within a year, Summerwinds would purchase the [redacted] ownership for $22,900.00. (it was indicated my [redacted] could bring as much as $35,000.00 but I could take less of course). Now, they are not doing any of this. I had to pay the [redacted] maintenance fees to avoid legal action, I don't think anyone has tried to sale my [redacted], and they now claim there was no promise Summerwinds would purchase my [redacted] for $22,900.00 if it did not sale within a year of Jan 19, 2017. Yes, I did sign that document Mr. [redacted] mentioned. There was a lot going on and being presented. I believe some of this meeting was tape recorded or videotaped. I'll send you more documents that were signed or presented. I understand what I am claiming about them buying my [redacted] after one year from Jan 19, 2017 if not sold, conflicts with what is in that Acknowledgement I signed (mainly paragraphs 15 and 4) and it could be hard to get them to offer any settlement. Thanks. I'll email you those other documents.12/19/2017 Mr. [redacted]:Re the copy of the "Purchaser Acknowledgment " with a typewritten date at the bottom of January 19, 2017 - I reviewed it and it what I initialed and signed. Re what they have on video - I do not recall if it included my initialing and signing of the document. I believe the video was of a person going over the contract with me. I do not recall if the video included my mention of the absence of language regarding Summerwind's purchase of my [redacted] property if the broker did not sell it within twelve months or my request for the appropriate documentation.I have attached copies of the documents that I signed, per your request. Attached also are my time line notes and my July 12, 2017 letter to President [redacted] of VPG Partners VI, LLC.I may have some additional documents that I will forward to you if/when I locate them.Thank you.[redacted]1/2/2018 Mr. [redacted]:Please review the three attached documents: (1) highlighted internet research complaint documents annotated as notes 1 to 18; (2) explanation of the notes; and (3) additional highlighted internet research complaint documents, I realize the difficulty of my complaint given the contract I signed and my failure to cancel the contract within five days. However, I believe that information on the internet regarding salesperson statements and practices, especially those on point with my own experience, show that my complaint has merit and may nullify the contract if taken to court.Thank you.[redacted]01/25/2018 [emailed update to consumer - hope to contact business by end of month]Mr. [redacted]: Thanks for the update. [redacted]01/29/2018 [emailed to the consumer email I plan to send business but want him to review first}01/30/2018 [[redacted]7:54 AM (2 hours ago)to me]Thank you Mr [redacted].Regarding the sale of my previously owned timeshare - the sale was with a broker company. Summerwinds was to purchase the timeshare from me if there was no sale after twelve months.Regarding what I want from Summerwinds - I want (1) to be let out of the Summerwinds contract, (2) refunded my full purchase price and (3) refunded the amount I had to pay the broker company . If this was to occur, I would not seek to recover the 2016 maintenance fee and penalty that I had to pay and I would withdraw the complaint I filed with the Missouri Attorney General.Thank you again for your assistance.{pc from consumer} The Broker company that was supposed to sell [redacted] was Vacation Services International. I was promised I did not have to pay them, but, when I called, VSI told me I was misinformed and had to pay $130.00 for them to sell my timeshare. I paid it and want it refunded; they did nothing. I used savings to pay off both Summerwinds and [redacted] Mortgage. So I want a refund of my $22,900.00 and to be done with this contract with Summerwinds, refund of the $130.00 paid VSI and then I would forget about the maintenance fee I had to pay [redacted], withdraw AG complaint, and not sue. Thanks02/08/2018 Thanks for letting me know all they will offer is to refund the $130.00 VSI listing fee and nothing else. I won't settle for that. Thanks for letting me know you are willing to present him a counter offer if I was willing to take less than the $22,900.00 but I'll pass on that and keep exploring other options. Thank you.
Good Morning, I talked to Mrs. [redacted] on Tuesday and explained to her the letter she was sent was a mistake. It was not giving it back to us, it was just the deed for the unit they purchased and we would be sending a new letter to address the mistake. W e did not take the unit back from...
them and they are not due any refund as they are still owners of the Stormy Point unit. The $1.00 in a phrase in the deed as to the price, it has always been $1.00 and is not important to the deeding. I explained all of this to Mrs. [redacted] yesterday. I also informed her that they can list the unit for sale to recover the cost of the purchase. So once again we will not cancel or refund this contract. If you have any questions, please feel free to contact me at [redacted]. [redacted]t Compliance Officer Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/01/27) */
Dear [redacted],
We have looked into this matter, and yes we do have ADA approved unit with full roll in showers.
They are limited and the owner must request the unit at the time of booking.
We do pay the first year of the Interval...
International membership, after that the owner will pay the membership fees and we will pay the exchange fees for the owner. II may offer a smaller unit on exchange but it is up to the owners if they want to except it.
Mrs. [redacted] has requested an annulment of the contract with no refund, if she wants to have this done she may contact me and I will have the contract closed with no refund.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't find a copy of any correspondence asking to have the contract annulled with no refund. To date we have spent $6,347.28 I accept responsibility for the purchase and feel a refund of 50%, plus $589.00 is equitable. Otherwise there will be no incentive to review questionable sales practices and the same thing could happen to someone else. You really do need to spend time with someone permanently disabled to appreciate the challenges presented. It is my belief that without significant increases in cost, ALL showers in [redacted] modified units could be made roll-in. We were told repeatedly in the first sales presentation that every 13th unit was 'handicap accessible'. I continued to use the reference 'roll-in-shower' because handicap accessible doesn't help our situation. Can you tell me exactly how many roll-in shower units exist in your development?
I was told by the second salesman that we still had to pay 2015 maintenance fees ($589.00) which I did - however when I spoke later with our concierge, I was told the timing of our second purchase meant we did not have to pay that fee. I paid Interval for 2016 and I understand the first year on a new contract is free.
I contacted the Customer Service Manager on June 11, 2015, requesting we be released from our contract, giving him the reasons (unavailable roll-in shower units and 2 day stays). His response was to book early and 'call the 1-800 number and they would be happy to help me there.'
I made a HUGE mistake in believing what was verbally presented to me and should have taken all the documents to be reviewed by an attorney before signing.
I sincerely appreciate the Revdex.com's help in this matter. I want at least half my money plus $589 returned and wish I had the power to require truth in advertising!
Final Business Response /* (4000, 17, 2016/02/17) */
Dear [redacted],
I had a nice talk with Mrs. [redacted] this morning and we have reached an agreement on this matter.
I have informed her we will close this matter out in 60 days and she is satisfied with the agreement.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (2000, 20, 2016/02/18) */
I was contacted by phone by [redacted] and we have come to a tentative agreement on this matter. He indicated I should receive a refund in approx. 60 days. Upon receipt of the agreed upon amount, I will contact you and consider this matter closed. Again, I thank Revdex.com for your assistance and feel without your help, the outcome would have been less favorable for me as well as taking a much greater time to settle.
Judy [redacted] - February 16, 2016
Initial Business Response /* (1000, 13, 2016/02/17) */
Dear [redacted]
We have had the sales manager contact Mr. [redacted] on this matter. We have tried to help him understand the purchase and how to get the most out of it.
The sales manager has explained how he can use the ownership every year just...
by purchasing the weeks as he needs them. Mr. [redacted] had a five day right to look over the contract and cancel it if he wanted.
We will not cancel or refund this contract based on this complaint.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 15, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am disappointed with Summer Winds on this decision. I feel they are VERY unethical about their sales process. We asked them very specific questions about our purchase & they flat out lied & told us what they thought we "Wanted to hear" in order to get the sale.
I hope that the Revdex.com sends out a Secret Shopper to one of their presentations so they can see what they are doing & how they manipulate and lie to people.
I do hope this gets publicly posted on the Revdex.com web site. If someone out there is reading this I highly suggest that RUN not walk away from any presentation by Summer Winds. They will look you in the eye & lie straight to you and tell you what you want to hear even though it is NOT the truth in order to get you to buy. By the time you get you ID number to try to use their web site & book a trip you are past your "5 day cancellation period". When you catch them in their lies they will tell you there is nothing they can do for you.
Make sure to do your homework on them before you buy. Check out the internet & you will see there are MANY others besides me that have been taken advantage of & lied to.
Final Business Response /* (4000, 21, 2016/03/03) */
Dear Rose,
We have all talked to Mr. [redacted] on this matter and he flat out refuses to listen to anything we have to say. The sales person told him the purchase was an every three year ownership and that he can purchase extra weeks every year and have as many as they wish.
Yes the maintenance fees can be refunded in the amount of $499.00 as he was told for his use year.
Mr. [redacted] also states he wanted to travel for Christmas, but he didn't call our office until December 28,2015 to check on any travel.
The Interval International membership was active on December 31,2015 as it takes a little time to get the information to them and have the owners placed into that system, but this would not have stopped them from traveling for Christmas.
Everything Mr. [redacted] has stated as a concern he can do. We feel that Mr. [redacted] also had a responsibility to look over his contract and call with any questions or concerns he may have had within the five day right to cancel the contract. He has made no effort to use the program so he is not able to determine if the ownership works.
In effort to resolve this matter we will offer a refund of $8000.00 the remaining amount will cover the administrative cost of the sale. We feel this is a fare offer due to the fact that Mr. [redacted] was so unwilling to listen to anything we had to say and that he a responsibility to review his contract and cancel within the five days allowed by law.
If Mr. [redacted] would like to accept the above offer he may contact meat XXX-XXX-XXXX and I will get the cancellation process started.
Again thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (2000, 23, 2016/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept their $8000 refund offer to cancel out the contract.
Initial Business Response /* (1000, 5, 2016/01/07) */
Dear [redacted],
We have looked into this and find that in the contract Mr. [redacted] agreed that the resale was not guaranteed, the resale acknowledgment clearly states this fact.
The listing with VSI was good for one year and would have...
expired in November. We will be happy to contact VSI and have the listing extended until the unit is sold at no cost to the [redacted]'s.
We will not cancel or refund this contract based on this complaint.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I cannot refute the statement of Mr [redacted] regarding the fact that the VSI sale was not guaranteed and it gives him a good place to hide. The fact remains, from our perspective, that the sales agent adamantly proclaimed that the sale of the HI timeshare through VSI was a no brainer and would occur very easily in 4-6 months; leading us to believe that it was a good deal to purchase a Branson timeshare from Summerwinds. Mr. [redacted] completely discounts this falsehood and does not answer the claim satisfactorily. Summerwinds hides behind a contract that protects the falsehoods. "It ain't right, but it's legal"!
I have little faith that VSI will sell the Hi timeshare, but will accept the listing until the unit is sold as Mr. [redacted] has offered.
Initial Business Response /* (1000, 5, 2017/06/23) */
[redacted]
We will cancel and refund this contract. Ms. [redacted] will have a full refund within 60 days as per Missouri Law.
Thanks for your time and concern with this matter.
If you have any questions, please feel free to contact me...
at [redacted]
Compliance officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/06/24) */
Dear [redacted],
I have talked to the contracts deeding department and it was simply an err in paperwork that the deed was missed. It is at the county at this time and we hope to have it back in the next week or so.
We have no control over the...
county and how long they may take. I feel we should be able to have the deed to Mrs. [redacted] before the end of July.
The lack of the deed is not preventing Mrs. [redacted] from using any of the services or any benefit of ownership.
Again we are sorry for the delay.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me.
[redacted] Elliott
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not until I actually receive the deed. I have been promised so much and they have not followed up on the promises. This is the most hope I have with he response to the Revdex.com. Let's give it a little more time (but 6 months more is not acceptable). Thank ou
Final Consumer Response /* (4200, 11, 2016/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not until I have the deed. I paid in full in Sept. Was told that they did not have the paperwork until Nov. and should have my deed in 3 or 4 months. I keep getting put off and months later I get told 6 months. I will be able to accept the resolution when they have followed through. I can not trust what they say.
Final Business Response /* (4000, 9, 2016/06/27) */
Hi [redacted],
Again we are sorry.
Thanks for your time.
[redacted]
Dear Sir, We have looked into this matter and I do not find any letter that we received, I am not sure who it was addressed to, so I will address the issues in this complaint. The purchase made in 2016 is for an Even year use, so the first year of use is for 2018. The maintenance fees are...
billed very year for 1/2 of the next use years fees. At this time the 2018 maintenance fees are outstanding in the amount of $365.21, once they are paid you can set a date for your week at [redacted] or exchange the week and travel to some other location. We do offer a first right of refusal in our contract and yes at some point in time we will buy back units owned by our owners. It is hard to say just when that will be as we are still building at the resort. The buyback program is for owners at this time [redacted] is still paying on the contract to the lender so he is not the owner until it is paid in full and deeded. [redacted] states he was rushed into signing the contract, he did not state that he had five days with no one looking over his shoulder to read the contract and cancel with a full refund. He also did a trade in on one of his other contract and it was done with no problems as he was told. We will not cancel or refund this contract based on this complaint. We will be more than happy to help [redacted] to better understand the purchase he made and agreed to by calling customer service at [redacted] anytime for help. Thanks for your time and concern with this mater, if you have any questions, please feel free to contact me at 417-332-3292. [redacted] Compliance Officer Summer Winds Resorts
Initial Business Response /* (1000, 5, 2015/06/19) */
June 19,2015
Dear [redacted]
This purchase is at out [redacted] resort , the VIP charter is a summary of the benefits
that allow owners to use extra time and purchase extra weeks form Summerwinds Travel.
If an [redacted] owner wants...
to exchange a week they need to call [redacted] as they are the exchange agent for the resort ,they will also do rentals back to [redacted] at a nightly rate and the cabins can be booked at the rate shown on the charter by calling me at XXX-XXX-XXXX.
If any owner want to use [redacted] for exchange they must purchase a membership to
II by calling the membership department.
We will pay any exchange fees for an owner that want to exchange with [redacted] or [redacted]
The Summerwinds Travel offer the extra weeks that can be purchased for [redacted] to [redacted]
just by calling X-XXX-XXX-XXXX, but they do not offer exchanges.
In closing we see a lot of confusion in the owner understanding of how to use the purchase and we will be more than happy to help her understand how to use the program by calling us at X-XXX-XXX-XXXX.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Tell us why here... Dear Sir, The only time we have talked to Mr. [redacted] was in December of 2017. The purchase was made in 2012 with the first year of use set for 2014, Mr. [redacted] never paid his 2014 maintenance fees and they are now outstanding for 2014 and 2017 in the amount of $1867.00. Owners...
that have not paid the maintenance fees are locked out of being able to travel and not allow to use any of the resorts until the account is current. In December of 2017 Mr. [redacted] call to see how to sell the unit, we explained to him how to go about selling the unit and also informed him that the maintenance fees must be current before he can sell it. He has never called back to make the payment. If Mr. [redacted] would like to bring the account current, he may contact us at [redacted] and we will be happy to set up a payment plan if needed. We will not cancel or refund this contract due to the fact he was not able to use this due to his own lack of payment on the maintenance fee. Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at [redacted]Compliance OfficerSummer Winds Resorts
Initial Business Response /* (1000, 5, 2017/07/06) */
[redacted]
We have looked into this matter and we cannot remove the Credit card information from the system as it is locked into a secure system and is not available to anyone.
In my 15 years with Summer Winds no one has even had a credit...
card used without the request from the owner of the card. We can assure Ms. S[redacted] that no one will have her card number or be able to get that information from our system .
Thanks for your time and concern with this matter. If you have any questions, please feel free to0 contact me at [redacted].
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 8, 2017/05/11) */
Dear [redacted],
We have looked into this matter and find that Mr. [redacted] did list a unit for resale back in 2014.
At the time of sale he agreed to the contract and the resale disclosure, that if the unit did not sell he was not able to cancel his...
contract based on the no sale.
At this time no payment has been made to the lender on this contract since December of 2015.we will allow a release from the contract with no refund. If Mr. [redacted] would like to just be released with no refund, he may contact me at [redacted] and I will see that the account is closed.
Thanks for your time and concern on this matter. If you have any questions, please feel free to contact me at [redacted].
[redacted] Elliott
Compliance Officer
Summer Winds Resorts
11/27/2017 Well, we have been in a Travel Club for years and have always had a good experience with it. When we went to a Summerwinds sales meeting in 2015, they asked if anyone was a member of a Travel Club and they told us what they had to offer was an upgrade to the Travel Club. I thought I was getting a normal time share but got suckered into getting a partial (use it every 3 years; a Triennial) and paid $10,000.00 for it (plus we pay maintenance fees of about $500.00 every 3 years (due by January 1 of the year we get to use it). When we signed up in September 2015 (I believe it was) we wanted to use the promised stay, if we signed up then, during Christmas time of 2015 for our 51st anniversary. When we asked for that after getting the paperwork back, they said it was too late, but, that was because it took them until the first of December to get us back the paperwork. We did stay there this year in the end of April/first of May. They pulled us into a meeting with rude and pushy salespersons who tried to get us to upgrade to a full timeshare (every year). They showed us something at [redacted]. I told him I wanted to think about it. He said if do not upgrade to a full, all we can do is give you 1/2 of your money back. They of course are now denying there was a promise to give us back 1/2 of our money. I would like to get all of our money back, but, I would be happy with 1/2, $5000.00. I believe I will look into selling this. I've heard of a company that has attorneys that work on getting these timeshares sold, fighting scams, etc. I think Summerwinds has a right of first refusal if we do find a buyer.12/07/2017 {left vm that business would not pay any refund; would provide 3 day/2 night stay this Christmas season at no charge starting Christmas Eve}12/08/2017 Well, I am not surprised he would not offer any refund. As far as using the place for free this Christmas, I have other plans. O.K, perhaps I may call him and try to do that some other time. I think I will try to get out of this contract. I've gotten the name of some attorneys who get these contracts cancelled so there is no further liability on the owner's part. Perhaps I'll just call the business myself and offer him this time share back without them paying me anything just so it is out of my name and I am done with it. Thanks for explaining about most complaints being on the Revdex.com website for three years and that my complaint will be closed. Thanks for trying.
Initial Business Response /* (1000, 14, 2017/06/19) */
Dear [redacted],
We have looked into this matter and we will agree to the offer made by Ms. [redacted] of a $9000.00refund and to close her contract with Summer Winds Resorts
We will close the contract and have3 a refund out to her within 90 days...
from the date of this letter. We will also send out deed back paperwork that we will need to close the account.
If Ms. [redacted] has any questions, please feel free to contact me at XXX-XXX-XXXX.
Thanks for your time and concern with this matter, if you have any questions, please feel free to contact me at XXXXXX-XXXX
[redacted]
Compliance Officer
Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/08/26) */
Dear [redacted],
We have looked into this matter and as per the contract and resale disclosure, resale of units are not guaranteed as we have no control over the resale agent or the market.
Our records show that payments to the lender have...
been stopped and the account is in default.
At this time we are willing to offer a full release from the contract with no refund, we will close the account and contract.
If [redacted] would like to have the contract closed with no refund, she may contact me at X-XXX-XXX-XXXX and I will see that it is done.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that Summer Winds Resorts owes me the full amount that I have asked for due to the misrespentation of their employee. I am going to request that you at least pay me back the maintenance fee that was for the next 3 years. Yes, we do want you to close out the account and contract but due to the promises made in the past by your representatives and the hidden costs we want you to send the canceled out contract directly to us by mail at [redacted] XXXXX. We don't want to have any further contact with anyone representing your company. Sincerely [redacted] and [redacted]
Final Business Response /* (4000, 17, 2016/09/09) */
Dear [redacted],
We will agree to the refund of the maintenance fee payment that was made on the account and we will refund $196.33 to [redacted] and close the contract with no refund of any amount paid toward the contract.
We will close the account and send [redacted] a letter to confirm the contract was closed.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at XXX-XXX-XXXX.
[redacted]
Summer Winds Resorts
Final Consumer Response /* (2000, 20, 2016/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the proposed resolution because we are ready to be completely finished with your company. Understand we our opinion has not changed at all about your business. Your company is NOT to be TRUSTED.
02/01/2018 [sent [redacted] lengthy email containing consumer's request for cancellation of contract and refunds]02/08/2018 Dear Mr. [redacted], Per your request we are taking this opportunity to responded to several of your questions on behalf of Mr. [redacted]. First and foremost as with many larger companies involved in the hospitality industry and more specifically vacation ownership, current owners who look to exchange or purchase a better product may interpret what they heard versus what was told in a manner than may better suit their specific scenario. In all of our contracts for sale we clearly state the ‘precautions’ and disclosures that every purchaser should read and fully understand before they agree to purchase. Like any company whom sells a product or service we do not discriminate against age or gender. If a person(s) is interested in our products and services and attends a presentation then eventually purchases a vacation ownership they are obligated to the agreement. This is no different than purchasing furniture, a vehicle, or any other equipment. As an example if you or I were to purchase a vehicle solely on a sales representative telling us that this vehicle would get 25 – 40 miles per gallon and for us we only get 10 miles per gallon does this entitle us to get out of the purchase agreement and return the vehicle. I don’t think so. At Sumer Winds Resorts we do pride ourselves on assisting the more than 19,000 current owners and those perspective Owners, even the ones whom may have had second thoughts after the purchase. Thus, we are willing to reimburse Mr. [redacted] his ‘listing’ fee. However we are not in a position to fully refund Mr. [redacted] his purchase price. If Mr. [redacted] has written evidence of statements made or inferred by our sales representative, or can provide written evidence of any stipulations to his purchase wherein we were obligated to ‘buy back’ or purchase his other vacation ownership(s) we would honor it to the fullest extent. While we do recognize certain sales representatives will from time-to-time embellish the story no different than those in any market where products are sold competitively, we like wise recognize our obligations pursuant to a legal purchase agreement. In closing every new buyer is provided a ‘rescission’ period should they have second thoughts of the purchase. If Mr. [redacted] failed to exercise this rescission period then we believe the contract remains in full force and effect. In closing you may convey to Mr. [redacted] our willingness to cover his ‘listing’ fees. However we will not be offering to refund the purchase. Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at [redacted].[redacted]Compliance Officer[emailed [redacted] asking to confirm what he meant by "listing fees."]Yes we will send him a check for the $130.00 fee he paid VSI.02/08/2018 Thanks for calling and letting me know Mr. [redacted] will not resolve this by being refunded $130.00. {Mediator and [redacted] then discussed disagreements over some of the items in his above email; that consumer had to dip into savings to pay the mortgages as he now has two timeshares instead of one, contrary to what he was expecting.}. Understand you will close the complaint. So I do not have to send him the $130.00?. O.K, he considers that a pittance and only wants the $22,900 he was expecting, so we do not need to send him anything. Thank you.
Initial Business Response /* (1000, 5, 2015/06/03) */
Dear [redacted]
We have contacted Mr. [redacted] and reached an agreement on this matter.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/06/08)...
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking with a representative for Summerwinds resort service it was agreed that I would not be assessed my [redacted] dollars and that this matter is considered rectified and closed by both Summerwinds and myself. Any further action by either party would be considered in violation of this agreement. Furthermore I do not wish to be contacted by Summerwinds or any affiliate for services of any kind, ever. I thank you for your assistance in regards to this matter.
Initial Business Response /* (1000, 9, 2015/05/28) */
Dear [redacted]
We have looked into this matter and found the only time we have talked to this owner was in August
of 2014 they called seeking a hardship release due to Mrs. illness and then a letter received in September of 2014 with the same...
request.
The last letter we received from them was in April of 2015 stating they had stopped the payments on the account. The account was closed on April 29,2015 for nonpayment. At no time did they state any problems in using the services only the hardship request.
As of now the contract has been canceled and the [redacted]'s are no longer owners.
We will not refund any money on this contract.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
12/06/2017 Our position is still the same as mentioned in our response: there was nothing wrong with this contract. We do not make "buy back" promises. They were here in April. We sent them a bill in November for 1/3 of the $600.00 maintenance fees (since they are triennial, they can pay 1/3 every year, or all at once the year they use). No, I do not want to accept his offer to resolve this for 1/2 of this investment which would be $5,000.00 as I see nothing to indicate a reason to do so. OK, with respect to their having been disappointed not being able to use the facilities one year around Christmas for their anniversary, checking the reservations, we could do a 3 day/2 night this Christmas checking in the 24th and we would provide that free of charge.
Dear Sir, We have looked into this matter and found that Mrs. [redacted] was sending the e mails to the wrong address Ms. [redacted] did not receive them. She was leaving the s off the end of resorts in the address. [redacted]@summerwindsresort.com Ms. [redacted] has received her request for her...
many travel destinations she is wanting for 2018,at this time she is working on the request and sending e mails back to Mrs. [redacted]. I have been cc on the e mails so I can confirm she is now receiving them. I can supply the e mail chain if need be. Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at [redacted]. [redacted] Compliance Officer Summer Winds Resorts
12/18/2017 I wanted to get out of the [redacted] resort as the maintenance fees are high, $1500.00 per year. I was told at the meeting by the salesperson [redacted], and a sales manager, [redacted], and a former [redacted] salesperson that if I bought at [redacted] I would not have to pay the 2017 [redacted] maintenance fees and Mr. [redacted] also told me that if I placed my [redacted] ownership with a broker he worked with, if it did not sale within a year, Summerwinds would purchase the [redacted] ownership for $22,900.00. (it was indicated my [redacted] could bring as much as $35,000.00 but I could take less of course). Now, they are not doing any of this. I had to pay the [redacted] maintenance fees to avoid legal action, I don't think anyone has tried to sale my [redacted], and they now claim there was no promise Summerwinds would purchase my [redacted] for $22,900.00 if it did not sale within a year of Jan 19, 2017. Yes, I did sign that document Mr. [redacted] mentioned. There was a lot going on and being presented. I believe some of this meeting was tape recorded or videotaped. I'll send you more documents that were signed or presented. I understand what I am claiming about them buying my [redacted] after one year from Jan 19, 2017 if not sold, conflicts with what is in that Acknowledgement I signed (mainly paragraphs 15 and 4) and it could be hard to get them to offer any settlement. Thanks. I'll email you those other documents.12/19/2017 Mr. [redacted]:Re the copy of the "Purchaser Acknowledgment " with a typewritten date at the bottom of January 19, 2017 - I reviewed it and it what I initialed and signed. Re what they have on video - I do not recall if it included my initialing and signing of the document. I believe the video was of a person going over the contract with me. I do not recall if the video included my mention of the absence of language regarding Summerwind's purchase of my [redacted] property if the broker did not sell it within twelve months or my request for the appropriate documentation.I have attached copies of the documents that I signed, per your request. Attached also are my time line notes and my July 12, 2017 letter to President [redacted] of VPG Partners VI, LLC.I may have some additional documents that I will forward to you if/when I locate them.Thank you.[redacted]1/2/2018 Mr. [redacted]:Please review the three attached documents: (1) highlighted internet research complaint documents annotated as notes 1 to 18; (2) explanation of the notes; and (3) additional highlighted internet research complaint documents, I realize the difficulty of my complaint given the contract I signed and my failure to cancel the contract within five days. However, I believe that information on the internet regarding salesperson statements and practices, especially those on point with my own experience, show that my complaint has merit and may nullify the contract if taken to court.Thank you.[redacted]01/25/2018 [emailed update to consumer - hope to contact business by end of month]Mr. [redacted]: Thanks for the update. [redacted]01/29/2018 [emailed to the consumer email I plan to send business but want him to review first}01/30/2018 [[redacted]7:54 AM (2 hours ago)to me]Thank you Mr [redacted].Regarding the sale of my previously owned timeshare - the sale was with a broker company. Summerwinds was to purchase the timeshare from me if there was no sale after twelve months.Regarding what I want from Summerwinds - I want (1) to be let out of the Summerwinds contract, (2) refunded my full purchase price and (3) refunded the amount I had to pay the broker company . If this was to occur, I would not seek to recover the 2016 maintenance fee and penalty that I had to pay and I would withdraw the complaint I filed with the Missouri Attorney General.Thank you again for your assistance.{pc from consumer} The Broker company that was supposed to sell [redacted] was Vacation Services International. I was promised I did not have to pay them, but, when I called, VSI told me I was misinformed and had to pay $130.00 for them to sell my timeshare. I paid it and want it refunded; they did nothing. I used savings to pay off both Summerwinds and [redacted] Mortgage. So I want a refund of my $22,900.00 and to be done with this contract with Summerwinds, refund of the $130.00 paid VSI and then I would forget about the maintenance fee I had to pay [redacted], withdraw AG complaint, and not sue. Thanks02/08/2018 Thanks for letting me know all they will offer is to refund the $130.00 VSI listing fee and nothing else. I won't settle for that. Thanks for letting me know you are willing to present him a counter offer if I was willing to take less than the $22,900.00 but I'll pass on that and keep exploring other options. Thank you.
Good Morning, I talked to Mrs. [redacted] on Tuesday and explained to her the letter she was sent was a mistake. It was not giving it back to us, it was just the deed for the unit they purchased and we would be sending a new letter to address the mistake. W e did not take the unit back from...
them and they are not due any refund as they are still owners of the Stormy Point unit. The $1.00 in a phrase in the deed as to the price, it has always been $1.00 and is not important to the deeding. I explained all of this to Mrs. [redacted] yesterday. I also informed her that they can list the unit for sale to recover the cost of the purchase. So once again we will not cancel or refund this contract. If you have any questions, please feel free to contact me at [redacted]. [redacted]t Compliance Officer Summer Winds Resorts
Initial Business Response /* (1000, 9, 2016/01/27) */
Dear [redacted],
We have looked into this matter, and yes we do have ADA approved unit with full roll in showers.
They are limited and the owner must request the unit at the time of booking.
We do pay the first year of the Interval...
International membership, after that the owner will pay the membership fees and we will pay the exchange fees for the owner. II may offer a smaller unit on exchange but it is up to the owners if they want to except it.
Mrs. [redacted] has requested an annulment of the contract with no refund, if she wants to have this done she may contact me and I will have the contract closed with no refund.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't find a copy of any correspondence asking to have the contract annulled with no refund. To date we have spent $6,347.28 I accept responsibility for the purchase and feel a refund of 50%, plus $589.00 is equitable. Otherwise there will be no incentive to review questionable sales practices and the same thing could happen to someone else. You really do need to spend time with someone permanently disabled to appreciate the challenges presented. It is my belief that without significant increases in cost, ALL showers in [redacted] modified units could be made roll-in. We were told repeatedly in the first sales presentation that every 13th unit was 'handicap accessible'. I continued to use the reference 'roll-in-shower' because handicap accessible doesn't help our situation. Can you tell me exactly how many roll-in shower units exist in your development?
I was told by the second salesman that we still had to pay 2015 maintenance fees ($589.00) which I did - however when I spoke later with our concierge, I was told the timing of our second purchase meant we did not have to pay that fee. I paid Interval for 2016 and I understand the first year on a new contract is free.
I contacted the Customer Service Manager on June 11, 2015, requesting we be released from our contract, giving him the reasons (unavailable roll-in shower units and 2 day stays). His response was to book early and 'call the 1-800 number and they would be happy to help me there.'
I made a HUGE mistake in believing what was verbally presented to me and should have taken all the documents to be reviewed by an attorney before signing.
I sincerely appreciate the Revdex.com's help in this matter. I want at least half my money plus $589 returned and wish I had the power to require truth in advertising!
Final Business Response /* (4000, 17, 2016/02/17) */
Dear [redacted],
I had a nice talk with Mrs. [redacted] this morning and we have reached an agreement on this matter.
I have informed her we will close this matter out in 60 days and she is satisfied with the agreement.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (2000, 20, 2016/02/18) */
I was contacted by phone by [redacted] and we have come to a tentative agreement on this matter. He indicated I should receive a refund in approx. 60 days. Upon receipt of the agreed upon amount, I will contact you and consider this matter closed. Again, I thank Revdex.com for your assistance and feel without your help, the outcome would have been less favorable for me as well as taking a much greater time to settle.
Judy [redacted] - February 16, 2016
Initial Business Response /* (1000, 13, 2016/02/17) */
Dear [redacted]
We have had the sales manager contact Mr. [redacted] on this matter. We have tried to help him understand the purchase and how to get the most out of it.
The sales manager has explained how he can use the ownership every year just...
by purchasing the weeks as he needs them. Mr. [redacted] had a five day right to look over the contract and cancel it if he wanted.
We will not cancel or refund this contract based on this complaint.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Initial Consumer Rebuttal /* (3000, 15, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am disappointed with Summer Winds on this decision. I feel they are VERY unethical about their sales process. We asked them very specific questions about our purchase & they flat out lied & told us what they thought we "Wanted to hear" in order to get the sale.
I hope that the Revdex.com sends out a Secret Shopper to one of their presentations so they can see what they are doing & how they manipulate and lie to people.
I do hope this gets publicly posted on the Revdex.com web site. If someone out there is reading this I highly suggest that RUN not walk away from any presentation by Summer Winds. They will look you in the eye & lie straight to you and tell you what you want to hear even though it is NOT the truth in order to get you to buy. By the time you get you ID number to try to use their web site & book a trip you are past your "5 day cancellation period". When you catch them in their lies they will tell you there is nothing they can do for you.
Make sure to do your homework on them before you buy. Check out the internet & you will see there are MANY others besides me that have been taken advantage of & lied to.
Final Business Response /* (4000, 21, 2016/03/03) */
Dear Rose,
We have all talked to Mr. [redacted] on this matter and he flat out refuses to listen to anything we have to say. The sales person told him the purchase was an every three year ownership and that he can purchase extra weeks every year and have as many as they wish.
Yes the maintenance fees can be refunded in the amount of $499.00 as he was told for his use year.
Mr. [redacted] also states he wanted to travel for Christmas, but he didn't call our office until December 28,2015 to check on any travel.
The Interval International membership was active on December 31,2015 as it takes a little time to get the information to them and have the owners placed into that system, but this would not have stopped them from traveling for Christmas.
Everything Mr. [redacted] has stated as a concern he can do. We feel that Mr. [redacted] also had a responsibility to look over his contract and call with any questions or concerns he may have had within the five day right to cancel the contract. He has made no effort to use the program so he is not able to determine if the ownership works.
In effort to resolve this matter we will offer a refund of $8000.00 the remaining amount will cover the administrative cost of the sale. We feel this is a fare offer due to the fact that Mr. [redacted] was so unwilling to listen to anything we had to say and that he a responsibility to review his contract and cancel within the five days allowed by law.
If Mr. [redacted] would like to accept the above offer he may contact meat XXX-XXX-XXXX and I will get the cancellation process started.
Again thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Summerwinds Resorts
Final Consumer Response /* (2000, 23, 2016/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept their $8000 refund offer to cancel out the contract.
Initial Business Response /* (1000, 5, 2016/01/07) */
Dear [redacted],
We have looked into this and find that in the contract Mr. [redacted] agreed that the resale was not guaranteed, the resale acknowledgment clearly states this fact.
The listing with VSI was good for one year and would have...
expired in November. We will be happy to contact VSI and have the listing extended until the unit is sold at no cost to the [redacted]'s.
We will not cancel or refund this contract based on this complaint.
Thanks for your time and concern with this matter.
[redacted]
Customer Service Manager
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I cannot refute the statement of Mr [redacted] regarding the fact that the VSI sale was not guaranteed and it gives him a good place to hide. The fact remains, from our perspective, that the sales agent adamantly proclaimed that the sale of the HI timeshare through VSI was a no brainer and would occur very easily in 4-6 months; leading us to believe that it was a good deal to purchase a Branson timeshare from Summerwinds. Mr. [redacted] completely discounts this falsehood and does not answer the claim satisfactorily. Summerwinds hides behind a contract that protects the falsehoods. "It ain't right, but it's legal"!
I have little faith that VSI will sell the Hi timeshare, but will accept the listing until the unit is sold as Mr. [redacted] has offered.
Initial Business Response /* (1000, 5, 2017/06/23) */
[redacted]
We will cancel and refund this contract. Ms. [redacted] will have a full refund within 60 days as per Missouri Law.
Thanks for your time and concern with this matter.
If you have any questions, please feel free to contact me...
at [redacted]
Compliance officer
Summer Winds Resorts
Initial Business Response /* (1000, 5, 2016/06/24) */
Dear [redacted],
I have talked to the contracts deeding department and it was simply an err in paperwork that the deed was missed. It is at the county at this time and we hope to have it back in the next week or so.
We have no control over the...
county and how long they may take. I feel we should be able to have the deed to Mrs. [redacted] before the end of July.
The lack of the deed is not preventing Mrs. [redacted] from using any of the services or any benefit of ownership.
Again we are sorry for the delay.
Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me.
[redacted] Elliott
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 7, 2016/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not until I actually receive the deed. I have been promised so much and they have not followed up on the promises. This is the most hope I have with he response to the Revdex.com. Let's give it a little more time (but 6 months more is not acceptable). Thank ou
Final Consumer Response /* (4200, 11, 2016/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not until I have the deed. I paid in full in Sept. Was told that they did not have the paperwork until Nov. and should have my deed in 3 or 4 months. I keep getting put off and months later I get told 6 months. I will be able to accept the resolution when they have followed through. I can not trust what they say.
Final Business Response /* (4000, 9, 2016/06/27) */
Hi [redacted],
Again we are sorry.
Thanks for your time.
[redacted]
Dear Sir, We have looked into this matter and I do not find any letter that we received, I am not sure who it was addressed to, so I will address the issues in this complaint. The purchase made in 2016 is for an Even year use, so the first year of use is for 2018. The maintenance fees are...
billed very year for 1/2 of the next use years fees. At this time the 2018 maintenance fees are outstanding in the amount of $365.21, once they are paid you can set a date for your week at [redacted] or exchange the week and travel to some other location. We do offer a first right of refusal in our contract and yes at some point in time we will buy back units owned by our owners. It is hard to say just when that will be as we are still building at the resort. The buyback program is for owners at this time [redacted] is still paying on the contract to the lender so he is not the owner until it is paid in full and deeded. [redacted] states he was rushed into signing the contract, he did not state that he had five days with no one looking over his shoulder to read the contract and cancel with a full refund. He also did a trade in on one of his other contract and it was done with no problems as he was told. We will not cancel or refund this contract based on this complaint. We will be more than happy to help [redacted] to better understand the purchase he made and agreed to by calling customer service at [redacted] anytime for help. Thanks for your time and concern with this mater, if you have any questions, please feel free to contact me at 417-332-3292. [redacted] Compliance Officer Summer Winds Resorts