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Zito Media Reviews (212)

Mr [redacted] 's speed issue has been acknowledged by our local technicians in his area and is a line maintenance issue we are currently working on We are hoping to have all necessary upgrades completed very soon and in the meantime, I have applied a $off promotion for the next months to Mr [redacted] 's account to compensate for the inconvenience of the known speed issueWe will be following up closely to ensure this issue is completely resolved as quickly as possible Sincerely, [redacted] Customer Advocate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I cannot accept this decision until I have my internet working consistently for more than daysI consistently have been calling and they cannot tell Me Anything as to why it isn't working and when it will Be workingUntil it works consistently, I cannot Accept Their decision Regards, [redacted]

This is a response to follow up for complaint: [redacted] We have attempted to reach out to MrAdami and received a voicemailWe do see where he contacted us to let us know he was having trouble with channelsWe have contacted our Maintenance Technician to get additional information on these channels which will be outlined belowChannel (Discovery Channel) and will be looked at in the upcoming days(Great American Country, (HGTV) and (Home Shopping Network) have been out due to the provider changing their satellite feedWe are currently working on a solution and do not have an estimated time of resolution at this time (Outdoor Channel) was checked on 05/12/and was on at that timeThe customer did also notify us that he was having trouble with channel (The Weather Channel)He said that the audio is out of sync with the videoThe Maintenance Technician has been notified of this as wellWe are working as quickly as possible to restore these channels.We have provided $of per month for the next months for the customer to reflect the trouble he has experienced with these channelHe had also received a credit of $on 05/10/If he has any additional questions, our customer service is available 24/at ###-###-####Sincerely, [redacted] Customer Advocate Zito Media

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Since receiving this response, the entire town has had their internet throttled to the point where at times it is not possible to perform a Google Search When I called to report this, I was told that they were aware of the situation but it would take up to a month to repair I was also literally told, and I quote, "we don't really care about Syracuse" I asked if I would be reimbursed for the internet service that I was paying for and not receiving and was told that that would not be possible The resolution I would like is to have my service terminated Myself and anyone else in Syracuse should not be charged for the month of January because we have been unable to receive the service we pay for during this monthI expect a technician to be out soon to remove the tripping hazard that was left in the yard (by the way, Nebraska soil doesn't thaw until March, so implying in your phone message that it would only be a few days extra wait is ridiculous and not informing customers that they would have to wait until then is even more so), as well as replacing the cable that was vandalized by their technician when he installed their own cable Regards, [redacted] %

This is in response to complaint # [redacted] We have an open work order scheduled for 10/30/to resolve the customers service related issuesOnce this issue has been fully resolved, the appropriate credit will be applied to the customers account Thank you once again, [redacted] Customer Advocate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Please review the following response to this complaint We feel this issue has been addressed and have been unable to reach the customer to confirm this We consider this matter to be resolved and this complaint should be closed at this time

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I talked with them again today and NO the problem still existThey said they would send email to dispatch to try to get fixed

Re: [redacted] To whom it may concern: class="Standard"> After reviewing both of these complaints, it appears that [redacted] lived in this residence and had the Zito Media service in his name at this time He has since disconnected service and a new tenant has taken over this residence The new tenant is [redacted] and he is already scheduled for services to be disconnected at this timeThe odd thing here is that both customers have the exact same contact phone number I attempted to reach out to either of these customers using this number and I was unable to make contactI feel there is nothing further necessary on either of these complaints as neither customer has service with us any longer My apologies for the delay in response regarding these issues although these were not received by me until 7/6/(after both subscribers have disconnected service) Sincerely, [redacted] Customer Advocate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

For weeks have had channels out, now lost another for a total of channelsWhen you call to complain your put on hold for long periodsThe picture on all channels is not good, lines go across the screen on most channels, sound is delayed a few seconds on some channels which makes it unwatchablePBS's sound is not always working making us miss shows since Zito took over our old cable coRates have increased 60% over the last years while the service has declinedHave only service technician to take care of hundreds of miles in service area who is over workedDue to lack of technicians company punishes customers by not giving good service & is horribly ranHave made well over phone calls with in the last yearsThis is ongoing & needs to be addressed immediately.TranslateDesired Resolution / OutcomeDesired Resolution:RepairselectDesired Outcome:I just want the service I pay forTo have infrastructure issues resolved so that all the customers get what they pay for

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]

This is a response to follow up for complaint # [redacted] We have reached out to Mr [redacted] regarding troubleshooting the speed issue he has reportedWe have requested further information from the customer in order to assist him in resolving this issue as quickly as possibleThis matter is being addressed and we will continue to work with the customer to determine the best and quickest way to resolve the speed issue he has reportedAll efforts are being made to satisfy the customers complaint and his account has been credited for the inconvenience as well Sincerely, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved There are lingering issues remaining with my service, but I will work with [redacted] and her team to get those resolved Regards, [redacted]

Business Response to a Complaint cellpadding="0"> Complaint ID#: [redacted] Company Name: Zito Media Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Follow up call to Mr [redacted] , left a message Looks like this was resolved, his modem was online Sent on: 9/8/11:40:AM

Re: [redacted] Complaint ID #: [redacted] To whom it may concern: This is a response to follow up for complaint # [redacted] We had our Maintenance Technician out on 2/3/to address and resolve the signal related issue that was effecting this customerThe work was completed that same dayWe have attempted to follow up with this customer on 2/6/and left a voicemailDue to the trouble this customer has had, we have applied a credit of $to their accountWe consider this matter resolvedSincerely, [redacted] Customer Advocate Zito Media

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Zito Media Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Customer states she has had internet speed issues and also advises we have been disconnecting and reconnecting her services every weekendWe have no record of her calling customer support for assistance in this matter and without knowing about the issue, how could Zito Media know she had a problem that needed resolutionThe reason her services were disconnected and reconnected multiple times was due to payment arrangements that were not kept by the customerThe customer has defaulted on payment arrangements multiple times and we have done everything we could do, as a company, to assist in every possible way and to be most forgiving of these defaulted payment arrangementsShe complained about some cables that she claims were left just hanging, but we show no record of any calls advising the cables were left hanging and she states she has already taken care of them herself at this pointMs [redacted] has also expressed her dissatisfaction with the monthly usage caps that have been set for each tier of service and we advised her that if she upgrades to a higher tier, she will have a higher data usage cap for the monthShe complains that she is still experiencing issues with the speed of her internet serviceOnce again, she has never contacted Zito Media directly to request assistance with this issue Sent on: 10/1/1:00:PM

I would not recommend Zito to put in my dogs house! I have called and called trying to get my internet fixed. It's been almost 2 months. Daily my internet stops working all through the day for some reason it only works from about 8pm to 5am. I have had the box replaced twice. I have had them come out 3 times and now going to be a 4th with no one able to fix the problem or even tell me what it is! But you can bet I get that bill every month on time! I have no channel guide for the cable and the remote only works half the time! I'm reporting them to BBB. I've given tons of chances to fix this issue. One guy said the problem was at the line and someone would come out. That was a no show! I'm so done with them! Don't waste your money! If I could give minus stars that's what they would get!

We have been a member of zito for over 8 yrs. While I've gotten used to the phones acting up in cold or hot weather, we are experiencing problems on an almost DAILY bases. I have call waiting. When I'm on one line and get a call coming in...the person on hold is hearing elevator music, no lie, they hear music. When I go BACK to the person I was speaking with, I hear a CONSTANT BEEP! Sometimes the person I'm talking to hears it sometimes they don't. If I DON"T hang up and call them back or they me...the phones HANGS UP on them. Sometimes, I have a dial tone to only NOT have the call go through. Sometimes a call will come through & either I can't hear them or they can't hear me. I also get more dropped calls from my landline than my cell. As for cable, we pay extra for the HBO's. Well, thank goodness for my Roku as I CAN"T watch any HBO station without the color pixels or WHATEVER it's called coming through as I CAN"T enjoy it. Other stations are like that BUT we PAY extra for the HBO. WHY am I paying extra for something I can't watch? In their defense which there is NONE, they took OFF $10. for the next 3 months! WHAT A JOKE! I call EVERY DAY with complaints to NO avail. Though the bill is in my husbands name, I PAY the bill. He gets half as I am NOT paying full price for something I can't use! Yesterday, I was told to buy another phone, give them 3 examples of phone mishaps. I have to write the number down, if it was an incoming or outcoming cal. If it's a cell or landline, what time, what happened AND who the person involved who THEIR cell phone provider is! WHF! WHF! WHY do their job for them? I have health issues and though I have a cell phone, I refuse to have a great cell service as I ONLY need it when away from the house. I'm old school, I don't need all the gadget stuff. BUT I expect to be able to use my landline when EVER I need it. I was told that I'm basically lying as NO ONE ELSE has these issues! Well, I am not one to post stuff but after THIS morning, I felt I HAD to post my displeasure! For OVER a month, I have had issues on a DAILY bases, I call them EVERY DAY...EVERY DAY! I was talking to comcast when the phone hung up while I'm asking them about their VOI mess. I have a "homebased" job and NEED internet for meeting etc. It is so frustrating to have issues when I'm having meetings on line with my staff. It is NOT worth $200 a month!

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Description: TELEVISION & RADIO-DEALERS

Address: 1718 Barlow Rd, Wickliffe, Kentucky, United States, 42087

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