Zito Media

OMG this has to be one of if not the worst company EVER! I had service with them that was out of service more than on. First it was a cut fiberoptic line that they lied about for months. The service tech would come out and pretend to be looking for the problem but never fix anything. Then our video service started losing channels and the internet kept going out. The same service techs came out and told me I needed to buy my own modem to extend the wi fi range. What I have to buy equipment to make your service work, yep! That was the last straw I told them to get their f..ing equipment out of my office. So then they bill me for service I no longer have and haven't for several months.
Avoid the company like the plague...sign up at your own risk..

Constant disconnects, sometimes 50 times a day! Modem reports T3 and T4 timeouts which causes it to restart. Multiple phone calls, tech finally came by after a month and installed splitters which did nothing, which I said it wouldn't because it's obvious the problem is on their end or at the utility poles but they don't seem interested in fixing it.

There are now multiple lines hooked up to my original line. Was told by the tech that this was actually illegal and that maintainance would have to run another line from the pole..2 months ago. Still have not had the problem resolved.

I got my answer to my problem the minute the local technician arrived at my house. Apparently Zito has added more downstream channels to this area. Still don't know why my modem could no longer connect with bonded channels to give me my 100Mb connectivity. This could be an issue with outdated firmware on my modem, but really not sure. I wish there was a way I could update the firmware on my modem, but the only way firmware is pushed out to a modem is from the ISP. Anyway, I bought a new Arris Surfboard modem and all is well. Zito does provide me with the best option in the area for Internet connectivity at a reasonable price. Sometimes as a customer we are left in the dark and I would definitely give Zito better reviews if they would ensure customers were informed about issues that impact their service.

It has been over a week now with degraded service. Zito was suppose to send a tech to try one of their modems to see it that would correct the connectivity issues, but two days in a row no tech. It is very sad that Zito Media has to resort to deceptive practices to make a buck. Front line no customer support can only reboot a modem or send it to some that you will never get to talk to for a solution. As a customer I sit here not knowing what is going on or what recourse I have. I will tell them to just down grade my service to 30Mb since that is what I am getting, but paying for 100Mb. I am sure the price will not be that much less, but it infuriates me to pay for a service I am not receiving, and no customer support.

I have been using Zito Media for one and a half years. When their equipment is working, I can get the speed and connectivity I pay for. Now I am having an issue, my connection is supposed to be 100Mb, but only getting 30Mb. My modem is a Motorola SB6120 and is capable of 150Mb download speeds and supports DOCSIS 3. It normally connects with four downstream channels and two upstream channels. I opened a trouble call because of my degraded service. My modem is only connecting with one upstream and one downstream channel. Zito Media is saying my modem is not capable of four down and two up! This is absurd since again, I have been a customer for one and one half years with a 4x2 connection. They tell me to buy a new modem or rent one of theirs. I requested to speak to a manager and the front line will not connect you with any other representative. If you contract with Zito be prepared to deal with frontline mns and marginal service. You will not get what you pay for.

Started losing channels on the video/tv side of their media. Ordered a service call and two guys showed up and again same old song and dance we cannot do anything it is your TV it has the wrong channel tuner (no cable box available they say). But we have a new ap that has all the channels in it stream it from roku and cost is $4.95 per month. It took them at least an hour to get the ap set up. Then it wouldn't work as the wi fi router was to far away... right it is in the back room 20' away not like it is next door. So I ask what do you need to do, hook up a wifi booster...they said well no ours don't work you need to buy your own and it set up. I said NO I don't think so... I am not buying st it is your equipment you fix it. So one guy storms out the door cussing. The other guy said we are just tired of people yelling at us... Well no st sherlock do your god damn job and people won't yell at you. I am still pissed... and right back where I started. missing channels and no fking help from them... So to recap they want me to buy my own equipment from Wal Mart,( they recommend) set it up so their equipment will work. The only reason I keep these aes is I have to have a land line and fax for my business. AT&T charged me $800 per month Zito Media cost is $180 for internet, phone/fax, video/tv. when it works and there is not other options in this area. Trust me I have tried to replace them. I have other problems like a broken fiber optics cable dealt with for months and more...they friggin suck...

The guy I spoke with got very aggravative with me asking questions about my account and literally started huffing and puffing in the phone, did not sound very nice at all, if this wasn't the only internet around other than Windstream I would so go to someone else.

Mr [redacted] ' speed issues have been addressed We have provided him with a newer model of modem and he has purchased his own wifi unit to avoid speed issues that occur with multiple devices running different operating systems Our wifi equipment was not designed to interact with multiple operating systems all connecting via wifi and therefore, this is what was causing the latency in his speeds We do not feel there is anything further needed regarding this complaint at this time Sincerely, [redacted] Customer Advocate

After reviewing both of these complaints, it appears that [redacted] lived in this residence and had the Zito Media service in his name at this timeHe has since disconnected service and a new tenant has taken over this residenceThe new tenant is [redacted] and he is already scheduled for services to be disconnected at this timeThe odd thing here is that both customers have the exact same contact phone numberI attempted to reach out to either of these customers using this number and I was unable to make contactI feel there is nothing further necessary on either of these complaints as neither customer has service with us any longerMy apologies for the delay in response regarding these issues although these were not received by me until 7/6/(after both subscribers have disconnected service)Sincerely, [redacted] Customer Advocate

Zito Media S Main St Coudersport, PA Revdex.com SFourth Street Louisville, KY Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint ID: [redacted] We are sorry to hear that this customer has had such trouble with his servicesWe have had a Technician out to restore servicesThe customer is now online and has no packet lossWe will continue to do work throughout the week of August 8th to ensure services stay up and stableWe have credit the customer’s account from 7/31/– 8/8/in the amount of $We consider this matter resolvedSincerely, [redacted] Customer Advocate Zito Media

This is in response to the Revdex.com complaint # [redacted] This customer is subscribed to our Ultra Speed Internet which provides speeds up to 100Mbps downloadHe called in on 03/31/at 3:30am and spoke with one of our representativesHe explained that he was getting 40Mbps downloadOur representative offered to troubleshoot with this customer and asked him to get a speed test while directly connected to the modem via an Ethernet cableThis type of speed test is imperative as a customer may be getting their speeds but if they have wireless devices connected to it then he would not get an accurate speed tests resultsHe refused to troubleshoot properly and did not run a speed test while directly connected to the modem via an Ethernet cableWe cannot guarantee speeds over because there are so many variables that effect speeds and we can only guarantee speeds via an Ethernet cable When this customer called in, he did not let our representative know that he was recording the call until 6:minutes inShe did advise him that he was not allowed to record her call and ended the callIt is illegal to record a call without the other party’s permission which he did not gain initiallyThis call was recorded on our end and we did listen to the callIf this customer wishes, we will still be happy to help him with his speedsHe would need to contact our customer service to perform troubleshooting and determine if there is any trouble with his speedsOur phone number is ###-###-####Thank you, [redacted] Customer Advocate Zito Media

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below That is ridiculousI have reached speeds of 80mbps at other locations on all of my apple devicesThis is not resolvedThis is not an issue with my device as we had been reaching speeds of 40+mbps when Zito fixed this originallyThis is not an issue with Apple devicesI will gladly provide screen shots showing that the phone can reach those speeds with other ISP's and Netgear routers [redacted] and [redacted] have quit responding to my emails after they specifically mentioned providing the upmost attention to my issueI don't want it to come to this, but the amount of time I have spent and the amount of money I've spent getting less than 10% of what I'm paying for is forcing my handI am asking for a 100% refund of all funds I have given to Zito for faulty internet Also, the tech did not bury my cable completelyHe just simply hit it under my deck and if he would have buried it like he said he would, my dog would not have been able to pull the cable outI am also requesting a new drop in the exact spot I am requestingHis laziness is a prime example of why Zito fails Regards, [redacted]

Mr [redacted] 's speed issue has been acknowledged by our local technicians in his area and is a line maintenance issue we are currently working on We are hoping to have all necessary upgrades completed very soon and in the meantime, I have applied a $off promotion for the next months to Mr [redacted] 's account to compensate for the inconvenience of the known speed issueWe will be following up closely to ensure this issue is completely resolved as quickly as possible Sincerely, [redacted] Customer Advocate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I cannot accept this decision until I have my internet working consistently for more than daysI consistently have been calling and they cannot tell Me Anything as to why it isn't working and when it will Be workingUntil it works consistently, I cannot Accept Their decision Regards, [redacted]

This is a response to follow up for complaint: [redacted] We have attempted to reach out to MrAdami and received a voicemailWe do see where he contacted us to let us know he was having trouble with channelsWe have contacted our Maintenance Technician to get additional information on these channels which will be outlined belowChannel (Discovery Channel) and will be looked at in the upcoming days(Great American Country, (HGTV) and (Home Shopping Network) have been out due to the provider changing their satellite feedWe are currently working on a solution and do not have an estimated time of resolution at this time (Outdoor Channel) was checked on 05/12/and was on at that timeThe customer did also notify us that he was having trouble with channel (The Weather Channel)He said that the audio is out of sync with the videoThe Maintenance Technician has been notified of this as wellWe are working as quickly as possible to restore these channels.We have provided $of per month for the next months for the customer to reflect the trouble he has experienced with these channelHe had also received a credit of $on 05/10/If he has any additional questions, our customer service is available 24/at ###-###-####Sincerely, [redacted] Customer Advocate Zito Media

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Since receiving this response, the entire town has had their internet throttled to the point where at times it is not possible to perform a Google Search When I called to report this, I was told that they were aware of the situation but it would take up to a month to repair I was also literally told, and I quote, "we don't really care about Syracuse" I asked if I would be reimbursed for the internet service that I was paying for and not receiving and was told that that would not be possible The resolution I would like is to have my service terminated Myself and anyone else in Syracuse should not be charged for the month of January because we have been unable to receive the service we pay for during this monthI expect a technician to be out soon to remove the tripping hazard that was left in the yard (by the way, Nebraska soil doesn't thaw until March, so implying in your phone message that it would only be a few days extra wait is ridiculous and not informing customers that they would have to wait until then is even more so), as well as replacing the cable that was vandalized by their technician when he installed their own cable Regards, [redacted] %

This is in response to complaint # [redacted] We have an open work order scheduled for 10/30/to resolve the customers service related issuesOnce this issue has been fully resolved, the appropriate credit will be applied to the customers account Thank you once again, [redacted] Customer Advocate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Please review the following response to this complaint We feel this issue has been addressed and have been unable to reach the customer to confirm this We consider this matter to be resolved and this complaint should be closed at this time