Zito Media

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I talked with them again today and NO the problem still existThey said they would send email to dispatch to try to get fixed

Re: [redacted] To whom it may concern: class="Standard"> After reviewing both of these complaints, it appears that [redacted] lived in this residence and had the Zito Media service in his name at this time He has since disconnected service and a new tenant has taken over this residence The new tenant is [redacted] and he is already scheduled for services to be disconnected at this timeThe odd thing here is that both customers have the exact same contact phone number I attempted to reach out to either of these customers using this number and I was unable to make contactI feel there is nothing further necessary on either of these complaints as neither customer has service with us any longer My apologies for the delay in response regarding these issues although these were not received by me until 7/6/(after both subscribers have disconnected service) Sincerely, [redacted] Customer Advocate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

For weeks have had channels out, now lost another for a total of channelsWhen you call to complain your put on hold for long periodsThe picture on all channels is not good, lines go across the screen on most channels, sound is delayed a few seconds on some channels which makes it unwatchablePBS's sound is not always working making us miss shows since Zito took over our old cable coRates have increased 60% over the last years while the service has declinedHave only service technician to take care of hundreds of miles in service area who is over workedDue to lack of technicians company punishes customers by not giving good service & is horribly ranHave made well over phone calls with in the last yearsThis is ongoing & needs to be addressed immediately.TranslateDesired Resolution / OutcomeDesired Resolution:RepairselectDesired Outcome:I just want the service I pay forTo have infrastructure issues resolved so that all the customers get what they pay for

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]

This is a response to follow up for complaint # [redacted] We have reached out to Mr [redacted] regarding troubleshooting the speed issue he has reportedWe have requested further information from the customer in order to assist him in resolving this issue as quickly as possibleThis matter is being addressed and we will continue to work with the customer to determine the best and quickest way to resolve the speed issue he has reportedAll efforts are being made to satisfy the customers complaint and his account has been credited for the inconvenience as well Sincerely, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved There are lingering issues remaining with my service, but I will work with [redacted] and her team to get those resolved Regards, [redacted]

Business Response to a Complaint cellpadding="0"> Complaint ID#: [redacted] Company Name: Zito Media Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Follow up call to Mr [redacted] , left a message Looks like this was resolved, his modem was online Sent on: 9/8/11:40:AM

Re: [redacted] Complaint ID #: [redacted] To whom it may concern: This is a response to follow up for complaint # [redacted] We had our Maintenance Technician out on 2/3/to address and resolve the signal related issue that was effecting this customerThe work was completed that same dayWe have attempted to follow up with this customer on 2/6/and left a voicemailDue to the trouble this customer has had, we have applied a credit of $to their accountWe consider this matter resolvedSincerely, [redacted] Customer Advocate Zito Media

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Zito Media Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Customer states she has had internet speed issues and also advises we have been disconnecting and reconnecting her services every weekendWe have no record of her calling customer support for assistance in this matter and without knowing about the issue, how could Zito Media know she had a problem that needed resolutionThe reason her services were disconnected and reconnected multiple times was due to payment arrangements that were not kept by the customerThe customer has defaulted on payment arrangements multiple times and we have done everything we could do, as a company, to assist in every possible way and to be most forgiving of these defaulted payment arrangementsShe complained about some cables that she claims were left just hanging, but we show no record of any calls advising the cables were left hanging and she states she has already taken care of them herself at this pointMs [redacted] has also expressed her dissatisfaction with the monthly usage caps that have been set for each tier of service and we advised her that if she upgrades to a higher tier, she will have a higher data usage cap for the monthShe complains that she is still experiencing issues with the speed of her internet serviceOnce again, she has never contacted Zito Media directly to request assistance with this issue Sent on: 10/1/1:00:PM

I would not recommend Zito to put in my dogs house! I have called and called trying to get my internet fixed. It's been almost 2 months. Daily my internet stops working all through the day for some reason it only works from about 8pm to 5am. I have had the box replaced twice. I have had them come out 3 times and now going to be a 4th with no one able to fix the problem or even tell me what it is! But you can bet I get that bill every month on time! I have no channel guide for the cable and the remote only works half the time! I'm reporting them to BBB. I've given tons of chances to fix this issue. One guy said the problem was at the line and someone would come out. That was a no show! I'm so done with them! Don't waste your money! If I could give minus stars that's what they would get!

We have been a member of zito for over 8 yrs. While I've gotten used to the phones acting up in cold or hot weather, we are experiencing problems on an almost DAILY bases. I have call waiting. When I'm on one line and get a call coming in...the person on hold is hearing elevator music, no lie, they hear music. When I go BACK to the person I was speaking with, I hear a CONSTANT BEEP! Sometimes the person I'm talking to hears it sometimes they don't. If I DON"T hang up and call them back or they me...the phones HANGS UP on them. Sometimes, I have a dial tone to only NOT have the call go through. Sometimes a call will come through & either I can't hear them or they can't hear me. I also get more dropped calls from my landline than my cell. As for cable, we pay extra for the HBO's. Well, thank goodness for my Roku as I CAN"T watch any HBO station without the color pixels or WHATEVER it's called coming through as I CAN"T enjoy it. Other stations are like that BUT we PAY extra for the HBO. WHY am I paying extra for something I can't watch? In their defense which there is NONE, they took OFF $10. for the next 3 months! WHAT A JOKE! I call EVERY DAY with complaints to NO avail. Though the bill is in my husbands name, I PAY the bill. He gets half as I am NOT paying full price for something I can't use! Yesterday, I was told to buy another phone, give them 3 examples of phone mishaps. I have to write the number down, if it was an incoming or outcoming cal. If it's a cell or landline, what time, what happened AND who the person involved who THEIR cell phone provider is! WHF! WHF! WHY do their job for them? I have health issues and though I have a cell phone, I refuse to have a great cell service as I ONLY need it when away from the house. I'm old school, I don't need all the gadget stuff. BUT I expect to be able to use my landline when EVER I need it. I was told that I'm basically lying as NO ONE ELSE has these issues! Well, I am not one to post stuff but after THIS morning, I felt I HAD to post my displeasure! For OVER a month, I have had issues on a DAILY bases, I call them EVERY DAY...EVERY DAY! I was talking to comcast when the phone hung up while I'm asking them about their VOI mess. I have a "homebased" job and NEED internet for meeting etc. It is so frustrating to have issues when I'm having meetings on line with my staff. It is NOT worth $200 a month!

Zito Media recently took over my local market. With this change came slower speeds and continuous time outs. The condescending support personnel claimed I needed a new modem that wasnt available that my modem couldnt handle the config / boot file being loaded. Fast forward a week, I have their recommended modem. Same issues, 83Mbps when provisioned for 200 Mbps, disconnects and resets. Now the same techs change their tune to as long as its faster than 40Mbps its all good regardless of what plan. After lots of complaining and three separate visits by techs and no solution someone got the crazy idea to involve tier 2 support. In the interim, I purchased a line attenuator as the signal strength on the down stream looked to hot and upstream to low. Signals strength now somewhat normal no thanks to Tech support, and resets have stopped. However, there is clearly a problem with my modems provisioning. Maybe tier 2 can push the right button. If you are considering Zitomedia and have a choice, run while you can. Field techs are good people, however tech support are lazy and not very helpful. Company is a true rip off...

Zito media is horrible, rip-off company. They start internet service at a fair price for a introductory period. Then start raising the price monthly without informing the customer who is on auto-pay. One month my bill was $29.95, the next month $49.95, and the third month $60.95! Zito Media is NOT a trustworthy company and is only interested in gouging their customers. Avoid doing business with this unscrupulous and self serving company.

Business Response to a Complaint
Complaint ID#:
***
Company Name:
Zito Media
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
Mr*** has disconnected his service with Zito Media and will be getting a refund
Sent on: 2/10/

Prior to starting our service with Zito Media I had lived in a region where the only internet service we could get was through satellite services, which have data caps that result in slow or next to inoperable service once you surpass your monthly allowanceHaving moved a few months ago into an area where we were no longer restricted in our choices I decided to try Zito as they offered a good package at a reasonable priceDuring the sales pitch we were offered a internet/phone/television package that included a whole home DVR and high speed data with a terabyte of data usage per month (which is pretty hard to exhaust even with all we do online in a month's time)The technician arrived and I was disappointed to discover that the whole home DVR setup was not something offered in my area, despite what the sales person had told meThis bothered me but I was told that my setup bill would be considerably less since we were not receiving all we had been told and our internet (which was the most important part of the service) would still be what we were promised so I accepted this as the typical overzealous or under-trained sales staff that most companies seem to have in their employ these days and still kept the serviceThe technician, while friendly, was terrible at his jobHe hooked up the wiring to the service wrong and had to come back later that day to fix what he messed upThings worked okay, not as well as expected, but still better than our old satellite serviceIt was not until we had some trouble with the service a few weeks later that we met another technician who informed us that the original tech was no longer with the company and after he inspected the setup we learned the setup was still wrong and he had to fix the problems caused by the previous workerTo my delight, the internet service worked beautifully, for a few weeksTo make a long story a bit shorter, I have had to call the technician or the customer service center on multiple occasions as the internet service either has stopped working entirely or has become so spotty that it takes forever to accomplish anythingThe most recent occurrence is what is prompting me to write this reviewOur internet service has been hit or miss since Thursday December 23, and as of the date of this review has not been fixedWith the exception of the holiday, I have called customer service every single day and have received multiple answers as to when things will be fixed, with some representatives having told me the issue would be fixed the next day to others who have told me the service should be repaired by Friday (Dec 30th)In fairness, the one common factor is they have all informed me that this is a problem affecting the area and is not specific to my home, so at least they are consistent in thatThe issue is also that there is one technician that works not only our area but several othersI find this disconcerting, not to mention a bit strange that there would not be more than just one person working for what is essentially half the stateI question how anything can possibly be accomplished under such conditions but the answer is obvious: they are not accomplishing much of anythingI use the internet for frivolous things, like a lot of people, but the importance of the internet for me is in that I require it for my schooling (I am earning my Masters degree) as does my sonI also conduct much of my business onlineHaving unreliable and unpredictable internet service makes this a difficult prospect, at bestI am disappointed and angryI was misinformed from the start of the service as to what I would be getting and since the service has started it has been largely a hassle that leaves me wondering each day if today will be the day I will not be able to do my workThere are other services that are available that are more expensive but they are more reliable and if Zito does not step up their game and provide the quality of service they have promised then I will be seeking out a company less *** in their ability to satisfy their customersFor the record, I did submit this review using the service from Zito during this time of waiting for things to be fixed, but it took me much longer than it should have to get on the Revdex.com site and do what needed to be done to submit this review

Business Response to a Complaint
cellPadding=0>
Complaint ID#:
***
Company Name:
z
Company Contact:
d
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
na
Response:
Zito Media is working to resolve this issue per tech manager *** ***
Sent on: 2/24/11:54:AM%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Then technically isn't it illegal for them to record MY end of the call? It's not illegal if both parties record for quality assurance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have had to call again on Saturday,
Sunday and Monday (11/- 11/07)as I
Am unable to use the internet and it remains very slowAgain after my call this afternoon 11/7/they said I have major signal issues and a tech was to be out here this morning but the work order remains and they have not come out and it remains I have very slow to no internet at all Therefore, I reject as they have not solved the problem and issues I am having.
Regards,
*** ***