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Zito Media Reviews (212)

Zito Media recently took over my local market. With this change came slower speeds and continuous time outs. The condescending support personnel claimed I needed a new modem that wasnt available that my modem couldnt handle the config / boot file being loaded. Fast forward a week, I have their recommended modem. Same issues, 83Mbps when provisioned for 200 Mbps, disconnects and resets. Now the same techs change their tune to as long as its faster than 40Mbps its all good regardless of what plan. After lots of complaining and three separate visits by techs and no solution someone got the crazy idea to involve tier 2 support. In the interim, I purchased a line attenuator as the signal strength on the down stream looked to hot and upstream to low. Signals strength now somewhat normal no thanks to Tech support, and resets have stopped. However, there is clearly a problem with my modems provisioning. Maybe tier 2 can push the right button. If you are considering Zitomedia and have a choice, run while you can. Field techs are good people, however tech support are lazy and not very helpful. Company is a true rip off...

Zito media is horrible, rip-off company. They start internet service at a fair price for a introductory period. Then start raising the price monthly without informing the customer who is on auto-pay. One month my bill was $29.95, the next month $49.95, and the third month $60.95! Zito Media is NOT a trustworthy company and is only interested in gouging their customers. Avoid doing business with this unscrupulous and self serving company.

Business Response to a Complaint
Complaint ID#:
***
Company Name:
Zito Media
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
Mr*** has disconnected his service with Zito Media and will be getting a refund
Sent on: 2/10/

Prior to starting our service with Zito Media I had lived in a region where the only internet service we could get was through satellite services, which have data caps that result in slow or next to inoperable service once you surpass your monthly allowanceHaving moved a few months ago into an area where we were no longer restricted in our choices I decided to try Zito as they offered a good package at a reasonable priceDuring the sales pitch we were offered a internet/phone/television package that included a whole home DVR and high speed data with a terabyte of data usage per month (which is pretty hard to exhaust even with all we do online in a month's time)The technician arrived and I was disappointed to discover that the whole home DVR setup was not something offered in my area, despite what the sales person had told meThis bothered me but I was told that my setup bill would be considerably less since we were not receiving all we had been told and our internet (which was the most important part of the service) would still be what we were promised so I accepted this as the typical overzealous or under-trained sales staff that most companies seem to have in their employ these days and still kept the serviceThe technician, while friendly, was terrible at his jobHe hooked up the wiring to the service wrong and had to come back later that day to fix what he messed upThings worked okay, not as well as expected, but still better than our old satellite serviceIt was not until we had some trouble with the service a few weeks later that we met another technician who informed us that the original tech was no longer with the company and after he inspected the setup we learned the setup was still wrong and he had to fix the problems caused by the previous workerTo my delight, the internet service worked beautifully, for a few weeksTo make a long story a bit shorter, I have had to call the technician or the customer service center on multiple occasions as the internet service either has stopped working entirely or has become so spotty that it takes forever to accomplish anythingThe most recent occurrence is what is prompting me to write this reviewOur internet service has been hit or miss since Thursday December 23, and as of the date of this review has not been fixedWith the exception of the holiday, I have called customer service every single day and have received multiple answers as to when things will be fixed, with some representatives having told me the issue would be fixed the next day to others who have told me the service should be repaired by Friday (Dec 30th)In fairness, the one common factor is they have all informed me that this is a problem affecting the area and is not specific to my home, so at least they are consistent in thatThe issue is also that there is one technician that works not only our area but several othersI find this disconcerting, not to mention a bit strange that there would not be more than just one person working for what is essentially half the stateI question how anything can possibly be accomplished under such conditions but the answer is obvious: they are not accomplishing much of anythingI use the internet for frivolous things, like a lot of people, but the importance of the internet for me is in that I require it for my schooling (I am earning my Masters degree) as does my sonI also conduct much of my business onlineHaving unreliable and unpredictable internet service makes this a difficult prospect, at bestI am disappointed and angryI was misinformed from the start of the service as to what I would be getting and since the service has started it has been largely a hassle that leaves me wondering each day if today will be the day I will not be able to do my workThere are other services that are available that are more expensive but they are more reliable and if Zito does not step up their game and provide the quality of service they have promised then I will be seeking out a company less *** in their ability to satisfy their customersFor the record, I did submit this review using the service from Zito during this time of waiting for things to be fixed, but it took me much longer than it should have to get on the Revdex.com site and do what needed to be done to submit this review

Business Response to a Complaint
cellPadding=0>
Complaint ID#:
***
Company Name:
z
Company Contact:
d
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
na
Response:
Zito Media is working to resolve this issue per tech manager *** ***
Sent on: 2/24/11:54:AM%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Then technically isn't it illegal for them to record MY end of the call? It's not illegal if both parties record for quality assurance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have had to call again on Saturday,
Sunday and Monday (11/- 11/07)as I
Am unable to use the internet and it remains very slowAgain after my call this afternoon 11/7/they said I have major signal issues and a tech was to be out here this morning but the work order remains and they have not come out and it remains I have very slow to no internet at all Therefore, I reject as they have not solved the problem and issues I am having.
Regards,
*** ***

Zito Media S Main St Coudersport, PA Revdex.com Business Bureau S4th Street Louisville, KY Re: *** *** Complaint ID: *** To whom it may concern: This is a response to follow up for complaint ID: ***We apologize about the confusion regarding the billingThe
customer’s current due date was the 10th of each monthDue to the inconvenience, we have changed the billing due date to the 28th per the customer’s convenienceThis will be effective in SeptemberUnfortunately, we are unable to refund any overdraft charges as the charge was a valued charge for payment owedWe are not able to cancel this customer’s account as he is in a 2-year agreementIf he wishes to cancel the account, he will be responsible for early termination feesIf he wishes to cancel his account, he would need to speak to customer service at ###-###-####Sincerely, *** *** Customer Advocate Zito Media

The last time I put in a complaint was about my internet going out every three minutesIt took me twenty minutes to load this page and around to finally finish a speed test, my speeds are horrible and I don't know what to do because Zito Media seems to be doing nothingWe were supposed to have a tech out yesterday but they told me he wasn't in our area but as soon as they said that he pulled into our drive way stayed for a few seconds then PULLED OUT and leftAll he has to do is check our taps and replace our drop line AND our in house lines but that seems to be too much of a job for a technician that is TRAINED to do his job properly, not only that but they leave wires hanging out of the cable connectors which can cause issues when it rainsI've never been this furious and upset about a simple problem but when someone doesn't do their job then what can I do? Heres a website that I have listed ALL of my problems that I STILL havehttp://www.dslreports.com/forum/r29407484-Zito-Media-Packet-Loss-Issues-Help... Next time a tech comes out I want my internet fixed, I want to be able to use my $modem that I BOUGHT myself with MY money and not one of their leased modems that does the EXACT THING AS MINEI constantly drop internet with their modem and mine so it's obviously not the*** modem because they've changed it out with ten different onesA long time ago they ran lines to my house (docsis lines) And the modem we had had its own wifi signalWELL it fried so they upgraded us to a modem which doesnt work on lines so that is our freaking issue I believeIf they could run docsis lines and fix my*** problem that'd be greatThis is the third complaint i've put in against them because they are not doing their jobs or they are half assing itAnd if the problem isn't my lines they better find the issue or else i'll take them to small claims court or i'll just swap internet providers
:
Your browser does not support inline frames or is currently configured not to display inline frames-- Select your Desired Settlement --
A Letter
A Phone Call
Accept Refund Merchandise
An Email
Apology
Billing Adjustment
Change the Store Policy
Complimentary Service
Delivery of Order
Exchange
Explanation of Charges
Finish the Job
No settlement requested - for Revdex.com information only
Not applicable
Other (requires explanation)
Refund
Refund-Cash
Refund-Check
Refund-Credit Card Credit
Refund-Gift Card/Store Credit
Repair
Replacement
Stop Contacting Me
Desired Outcome:
I want my *** internet fixed and the bill lowered IMMENSELY, I'm tired of this crap
Translate
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##LOC[OK]##
{1}
##LOC[OK]## ##LOC[Cancel]##
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Business Response to a Complaint
8.5pt">Complaint ID#:
***
Company Name:
Zito Media
Company Contact:
*** ***
Company Phone:
***
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
Customer states she has had internet speed issues and also advises we have been disconnecting and reconnecting her services every weekendWe have no record of her calling customer support for assistance in this matter and without knowing about the issue, how could Zito Media know she had a problem that needed resolutionThe reason her services were disconnected and reconnected multiple times was due to payment arrangements that were not kept by the customerThe customer has defaulted on payment arrangements multiple times and we have done everything we could do, as a company, to assist in every possible way and to be most forgiving of these defaulted payment arrangementsShe complained about some cables that she claims were left just hanging, but we show no record of any calls advising the cables were left hanging and she states she has already taken care of them herself at this pointMs*** has also expressed her dissatisfaction with the monthly usage caps that have been set for each tier of service and we advised her that if she upgrades to a higher tier, she will have a higher data usage cap for the monthShe complains that she is still experiencing issues with the speed of her internet serviceOnce again, she has never contacted Zito Media directly to request assistance with this issue
Sent on: 10/1/1:00:PM

I recently had a poor customer service interaction My internet is intermittent at best and had called to get a technician to come out I was told they would be out on Friday No one showed Called back on Friday night and was told they would be there first thing Saturday morning Again, I called back Saturday night and the agent I talked too was very hateful, disrespectful, yelled at me and hung up on me when I asked her name and to speak to her supervisor I called back and was transferred to a supervisor and was told that he would sit down and talk to her By Sunday night, finally a technician came out The technician we have never had a problem with and always try to go over and beyond service but still NO INTERNET SERVICE AT ALL!!!

Zito Media bought out our former cable/internet companyUpon buying them out, we were never informed about a monthly cap on our package of internetWe have had Zito for about 8+ yearsWithin those years we have upgraded our package TWICE, and STILL we seem to "exceed" our monthly capExcept we aren'tI downloaded my own tracker and we are so far under our cap it's not even funnyWithin ten days we exceed GB, but my tracker says we only exceed about GB, if on busier daysThey tell us technicians are coming out when they don't, technicians lie to our face about us not being home when they were scheduled to come outWe trouble shoot our equipment until our ears bleedWe have constant outages and are being heavily throttled when we "exceed" our capThey tell us it's netflix, so we stop watching netflix, we still "exceed" our cap within ten days of the new monthWe are DONE with these peopleIt's a scam! When we complain about our "exceeding" they try to get us to upgrade, and that's with me asking them questions, all I hear about is upgradingNEVER

Zito Media S Main St Coudersport, PA Revdex.com S4th Street Louisville, KY 40203-This is in response to the Revdex.com complaint ID: ***We apologize that Mr*** has had trouble with his servicesWe did reach out to him on 5/25/and advised that we
have our maintenance technician scheduled to come to his address to resolve this issueWe have compensated Mr***’s account for the time he has been without internet serviceWe consider this matter resolvedShould Mr*** have any additional questions, he can reach out to us at ###-###-#### or he can email us at *** Sincerely, *** *** Customer Advocate Zito Media

Zito Media S Main St Coudersport, PA Revdex.com S4th Street Louisville, KY 40203-Re: *** S *** Complaint ID: *** To whom it may concern, This is in response to the Revdex.com complaint ID: ***We have done a credit review of the account to see how much compensation is appropriate for this issueBelow we have documented any time of open service work orders this year which would indicate a service related problem3/13-3/14, 4/11-4/13, 4/14-4/17, 4/17-4/18, 4/18-4/21, 4/22-4/and 5/2-5/This would total days of compensation for internet servicesThis is equivalent to one service month which shows the credit we provided for a month’s worth of service is the appropriate compensation for this issueWe consider this matter closedShould this customer have any additional questions, they can reach us anytime at ###-###-####Sincerely, *** *** Customer Advocate Zito Media

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Maintenance needs to be fixing the issue not monitoring it.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Business Response to a Complaint
cellpadding="0">
Complaint ID#:
***
Company Name:
Zito Media
Company Contact:
*** ***
Company Phone:
*** *** *** *** ***
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
I spoke to Mrs*** today , and she told me everything was "pretty good"Her only complaint was no audio on channel I escalated this to the manager*** *** *** *** *** *** ***
Sent on: 9/8/11:36:AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
NICE HOW YOU CONSIDER THIS MATTER SOLVED WHEN THE ISSUE IS STILL NOT RESOLVED! THE INTERNET WENT OUT AGAIN LAST NIGHT LIKE IT DOES EVERY NIGHT!!!! I AM NOT HAPPY WITH YOUR ONE MONTH FREE SERVICE WHEN I PAY FOR A MONTH OF SERVICE & IT IS OUT MORE THAN IT IS ONI PAY MY BILL ON TIME EVERY MONTH WHICH YOU EXPECTWELL I EXPECT THE SAME SERVICE!!!!! THIS MATTER WILL NOT BE CLOSED UNTIL YOU FIX THIS CONTINUOUS PROBLEMEVEN YOUR TECHNICIANS ARE FRUSTRATEDIMAGINE THAT??? WHEN ASKED IF WE ARE SATISFIED WITH ZITO, THE ANSWER IS NO!!!!!!!!!!!!!!!!! WHAT IS IT GOING TO TAKE FOR YOU TO SATISFY YOUR CUSTOMERS INSTEAD OF JUST TAKING OUR MONEY EVERY MONTH FOR ROTTEN SERVICE?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The problem is after the head end not my homeWe've ruled that out.]
Regards,
*** ***

Have had nothing but issues with these people I believe it’s on the corporate and executive and not be call center or teks Paying for 100 megs a second rarely get even 50 hardwired in the evenings I drop down to between 25 KBS to five mags I’ve had this issue I’m going for more than a year without speeds half the time we’re missing TV channels or sound. I cannot in good conscience recommend this company to anybody I would strongly recommend going with anybody else or even going without cable and Internet and getting a cell phone

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Description: TELEVISION & RADIO-DEALERS

Address: 1718 Barlow Rd, Wickliffe, Kentucky, United States, 42087

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