Zoosk

Initial Business Response /* (1000, 5, 2014/11/11) */
This email was sent on Nov XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
Our records indicate that you purchased a 3-Month Subscription on Oct XX XXXX , then canceled this Subscription on Oct XX XXXX, and deactivated your profile on Oct XX XXXX when you still had time left on your Subscription. This sequence of actions resulted in the loss of your Subscriber benefits. I apologize for the inconvenience, however, please recall that we displayed a screen that warned you of these consequences before any action was taken.
As a courtesy, we have reactivated your Subscription benefits until the new expiration date of Feb XX XXXX . At this time you will have your Subscriber benefits until that date. If you would like to return as a Subscriber after the expiration date, you will be eligible for special promotions available at that time. Please contact Customer Support prior to subscribing to inquire about any possible discounts.
As an additional Courtesy we have issued a refund for the purchase of a 1-month Subscription you completed on Nov X XXXX in the amount of $ 14.97 .
Please be aware that in the future if you deactivate your profile you will be forfeiting any time that you currently have available to you without refund.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 8, 2014/11/11) */
I received a very positive response from Zoosk. All has been resolved to my satisfaction.

Initial Business Response /* (1000, 5, 2015/09/10) */
This email was sent on September 10, 2015:
Hello XXXXXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Better Business...

Bureau so I have investigated your case and wanted to contact you directly.
We understand that you were not satisfied with your subscription purchase. Our records indicate that your subscription was successfully cancelled on September 04, 2015 (Support Ticket #XXXXXXXXXXXXXXX), and we voided the transaction of the subscription payment of $29.95.
Please note that even though the transaction was voided by Zoosk, it is possible that your credit card company or bank has placed an authorization hold for the amount of the purchase. This is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfully. Often this authorization will show as a "Pending" charge on your online statement. This authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete.
The length of time that funds are held is determined by your bank or credit card's policies. Please contact your bank/credit card provider if you need assistance with an authorization hold transaction.
Per your Revdex.com request, I have also blocked your Zoosk account. This will blacklist the credit card number used during the subscription purchase, preventing any further transactions with that card - even from a different Zoosk account.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 6, 2014/03/13) */
The following email was sent on March 3, 2014:
Dear Mr. [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Better Business...

Bureau so I have investigated your case and wanted to contact you directly.
All profiles found on Zoosk are created by our members. Zoosk or it's employees do not create profiles to inflate the number of our member profiles. When members abuse our service by creating fake or fraudulent profiles our dedicated anti-fraud team will generally block and remove those profiles within a few days of them being created. To further increase the integrity of our service, all users are able to report any suspicious behavior directly to our anti-fraud team.
We regret that you were not aware of the activation fee charged at the beginning of the subscription. This fee to cover the startup cost of the subscription is displayed before the purchase is confirmed on our Website.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a full refund of $41.20. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/01/06) */
This email was sent on Jan X XXXX:
Hi [redacted],
Thank you for contacting Zoosk Customer Support.
We appreciate your feedback. We always appreciate hearing from Zooskers about how to improve their Zoosk experience. Please know that...

your opinions are valued. I will be sure to bring this to the attention of the appropriate department.
Thank you for your patience and we wish you the best.
Kind Regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (3000, 7, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do NOT accept their response simply because they do not accept responsibility for their actions. They only state " We always appreciate hearing from Zooskers about how to improve their Zoosk experience. Please know that your opinions are valued. I will be sure to bring this to the attention of the appropriate department." Which in my opinion says nothing. Until they admit their tactics are unprofessional, fraudulent and change them, they will continue to do "business as usual" without changing a thing. Without anyone to exact enforcement against their company, they will continue to ripoff unsuspecting customers.

Initial Business Response /* (1000, 5, 2014/09/18) */
This email was sent on September XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
Our records also indicate that renewal occurred on Sep XX XXXX, and your email request for email request for cancellation was submitted on Sep XX XXXX after the renewal has already occurred. This request was then processed and any further renewals cancelled on Sep XX XXXX. All Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycle. However, our records indicate that your Subscription has been canceled successfully.
Zoosk's renewal policy is outlined during the purchase process. The renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewterms. They are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 29.95 . The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/09/09) */
This email was sent on Sept X XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
I apologize for any confusion, however our records show that you had created two profiles on Zoosk, one under the email address "[redacted]" which was deactivate per your request on Oct XX XXXX and another under the email address "[redacted]" which was not deactivated and had your subscription on it.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 74.95 for your renewal on Sep X XXXX. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
We appreciate the fact that you were a Subscriber, however, we are unable to issue refunds for purchases over 60 days old. The major financial channels have provided a 60 day window for Merchants to perform any action. After this time period the Merchant's access to the transaction is either restricted or fully denied. We apologize for the inconvenience.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

This dating site has no phone number and when you contact them to resolve issues via email there is no response. They will charge your credit card even when you have deactiviated the account. You will not get a phone call or email response to your questions or concerns. Do NOT BECOME A MEMBER ITS A SHAM!!!!!

Initial Business Response /* (1000, 5, 2014/09/09) */
This email was sent on September X XXXX:
Hi [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
Our records indicate that you have already spoken with a Zoosk Representative, per that conversation and as a courtesy we have issued your refund of $ 54.94 on Sep X XXXX to the card ending in [redacted] .
The refund is issued directly to the credit card or account used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed from the date the refund was submitted.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2015/10/30) */
This email was sent on October 30, 2015:
Hello XXXXXXXXXXXXXXX,
Thank you for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your...

complaint from the Revdex.com so I have investigated your case and wanted to contact you directly.
We understand that you were not satisfied with your subscription purchase. Our records indicate that on October 22, 2015, your subscription was cancelled per your request in Customer Support Ticket #XXXXXXXXXXXXXX. In that email, we confirmed that a refund was requested for your subscription purchase. However, the Zoosk Billing Department was able to void the transaction before it finalized. Zoosk will not be collecting on the $29.95 transaction.
However, it is possible that your credit card company or bank has placed an authorization hold for the amount of the purchase. This is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfully. Often this authorization will show as a "Pending" charge on your online statement. This authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete.
The length of time that funds are held is determined by your bank or credit card's policies. Please contact your bank/credit card provider if you need assistance with an authorization hold transaction.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction, and please let us know if you have any additional questions or concerns.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/06) */
This email was sent on August 06, 2015:
Hello XXXXXXXXXXXX,
Thank you for contacting Zoosk. I'm sorry for any inconvenience you have experienced with the unauthorized charges associated with your debit card. Today we received...

your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly.
The Zoosk Customer Service team will be happy to investigate any fraudulent charges to your debit card that you may have incurred. I was able to locate a Zoosk account associated with your email address: [redacted]@XXXXX.com. However, this account was deactivated in 2012, and there has been no recent transaction activity on it.
In order to further investigate the unauthorized charge(s) you are reporting, we would need to locate the account using the first 6 and last 4 digits of the debit card involved. Once we locate the account, we're able to confirm unauthorized activity and block the account to prevent further access to it. We will also be able to refund any transactions associated with the credit card on file within the normal 60 day refund window available to online merchants.
To discuss these charges further, please feel free to contact our Customer Service team. Users in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours Monday through Friday, from 7am-5pm, Pacific Time. Saturday and Sunday we are open from 8am-5pm Pacific Time. Please have the partial credit card number mentioned above available during the call.
We are also happy to work directly with your bank to investigate these charges. They can use the same contact information above to call Zoosk Customer Service during out normal hours of operation.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/09/18) */
This email was sent on September XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so...

I have investigated your case and wanted to contact you directly.
I apologize for any difficulties you encountered while trying to contact Zoosk, we have recently experienced higher call volumes than normal.
When a user purchases Zoosk Coins with a credit card, they are presented with the option of Coins Auto-Refill. The user can opt out of this option during the purchase process. If the user chooses to opt in, the amount of Coins purchased will automatically be repurchased when the user's Coin balance drops below 20 Coins. If the user chooses to opt out, the Coins will not refill unless the user manually makes another purchase.
However our records show that in the charges you are referencing only the charges on Dec XX XXXX and Mar XX XXXX are Coins Auto Refills. The other purchases show that these are purchases that were initiated on your end for purchase. Please be aware that if you are low on Coins and take an action that requires additional Coins, a page may pop up that will ask you if you would like to purchase Coins.
We appreciate the fact that you were a Subscriber, however, we are unable to issue refunds for purchases over 60 days old. The major financial channels have provided a 60 day window for Merchants to perform any action. After this time period the Merchant's access to the transaction is either restricted or fully denied. We apologize for the inconvenience.
Our records indicate that your Subscription has been cancelled and your account has been Deactivated successfully. The Subscription will no longer renew and no further Subscription charges will be applied. Your profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer active. To ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next 48 hours. Performing certain actions on the content within these emails can possibly reactivate your account.
Upon deactivation:
- Your profile and your photo will no longer be visible to Members
- Members can no longer reply to your prior flirts
- You will no longer have access to messages in your account
- You will lose all of your Zoosk Connections
- You will no longer have access to any Coins purchased
The cancelled subscription will not renew, and no further charges will apply for the Subscription.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/02/19) */
This email was sent on February 19, 2014:
Dear Mr. [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with Zoosk. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
Unfortunately we were unable to locate an account with the email address that you provided [redacted]@gmail.com so I won't be able to discuss information specific to your account and can only provide general information. If you signed up with a different email address, I would be more than happy to discuss these details.
All profiles created on Zoosk are created by our members and Zoosk does not upload Profiles to give the false impression of a larger number of member profiles. For users that do abuse our service and create fake profiles we have an effective reporting tool and a dedicated Anti-Fraud team to remove those profiles.
If you have any specific concerns that lead you to believe that you are not dealing with a real profile, please feel free to bring those up and I will be happy to address those concerns.
Thank you again for bringing this matter to our attention.
Best regards,
[redacted].
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/07/23) */
This email was sent July 23 2014:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
I apologize for any confusion however it is Zoosk policy to not allow users to provide their Subscription status in their profile. We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 99.94. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php.
Initial Consumer Rebuttal /* (2000, 7, 2014/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have accepted the refund, but the response is not satisfactory. The respondent has mentioned the following, "I apologize for any confusion however it is Zoosk policy to not allow users to provide their Subscription status in their profile."
However, it is not stated in their policy and so there was no confusion. This needs to be written into their policy to avoid future complaints.

Initial Business Response /* (1000, 5, 2014/04/11) */
This email was sent to the Customer on Apr 11 2014:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Better Business...

Bureau so I have investigated your case and wanted to contact you directly.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $29.95 as well as the refund of the Activation Fee of $ 24.99 we issued on Apr 08 2014. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2014/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is acceptable IF the refund actually appears. I was sent an email 2 weeks ago regarding the refund and it has not appeared.

Initial Business Response /* (1000, 6, 2015/05/29) */
This email was sent on [redacted] 29, 2015:
Hello XXXXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so...

I have investigated your case and wanted to contact you directly.
Members of Zoosk are able to use the website at their own comfort level. The option to upgrade the membership to a Subscription is an option that expands your capabilities on Zoosk. As a free Member on Zoosk, members are able to create a profile, send and receive Chat requests, browse other Zoosk profiles, use Coins to send virtual gifts, unlock Mutual Matches within the Carousel game and Boost your profile to receive more views.
However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your Connections
-Find out who viewed your profile
-Get full access to SmartPick features
Our records indicate that your Zoosk subscription expired on Dec XX XXXX. Upon subscription expiration, your Zoosk account reverted back to the free Member status. Unfortunately, because the subscription purchase occurred 11 months ago, we are unable to issue a refund for this transaction. We apologize for any inconvenience this [redacted] cause you.
We are more than happy to assist you with the deactivation of your profile when we receive that request. Our records indicate that you inquired about account deactivation via email on [redacted] 17, 2015. A Zoosk agent replied with the steps on how to deactivate your profile from your computer, and offered to deactivate it for you if you were not able to yourself. Per your request, I have deactivated your Zoosk profile.
Upon deactivation:
- Your profile and your photo will no longer be visible to Members
- Members can no longer reply to your prior flirts
- You will no longer have access to messages in your account
- You will lose all of your Zoosk Connections
- You will no longer have access to any Coins purchased
To ensure that the account is not reactivated, please refrain from opening any Zoosk Notification emails that you [redacted] receive over the next 48 hours. Performing certain actions on the content within these emails can possibly reactivate your account.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/11/06) */
This email was sent on November 6, 2015
Hi XXXXXX,
Thanks for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the...

Revdex.com so I have investigated your case and wanted to contact you directly.
The Wink Reply is a feature on Zoosk intended to help Zooskers respond to the Winks they receive. It is flattering to receive a Wink from someone; however, it is often difficult to know what to do next. With a Wink Reply, a message will be automatically sent out to people who Wink at you. This way you don't have to respond to the wink yourself, and you can encourage those who Wink at you to send a more interesting, personalized message.
Here are the steps on how you can update your Wink Reply:
To set up or edit your wink reply from your computer:
- Open your web browser, go to zoosk.com, and log in to your Zoosk account.
- Click on your Zoosk display name in the top right corner of your screen.
- Select Settings from the drop-down menu. This will take you to your account page.
- Select Wink Reply in the left navigation. This will take you to your wink reply page where you can turn your wink reply on and off and set your message.
We understand you are not satisfied with your purchase. Our records indicate that we issued your refund of $XX.XX back on October 16, 2015 to the card ending in XXXX.
The refund is issued directly to the credit card or account used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed [redacted] the date the refund was submitted.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/07/09) */
This is email was sent on July X XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
Our records indicate that there has only been one purchase made on the account provided this charge was placed on Jun XX XXXX in the amount of $ 29.95 . However we do show that there was a previous attempt to purchase a subscription, made on Jun XX XXXX which was not processed as it was denied by the banking institution.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 29.95 . The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
As you have requested, your Zoosk profile has been Deactivated. Your profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer active. To ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next 48 hours. Performing certain actions on the content within these emails can possibly reactivate your account.
Upon deactivation:
- Your profile and your photo will no longer be visible to Members
- Members can no longer reply to your prior flirts
- You will no longer have access to messages in your account
- You will lose all of your Zoosk Connections
- You will no longer have access to any Coins purchased
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2014/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not until I am sure my refund is on my credit card. And there certainly was 2 times that they tried to charge my card. BOTH were pending. Then one went through and it was a bunch of scams after that. False advertising. I will look into my credit card and when it clears and is refunded then accept it if so.
Thank you!
[redacted] L. [redacted]
Final Business Response /* (4000, 10, 2014/07/16) */
This email was sent on July XX XXXX:
Hi [redacted],
Thanks for contacting Zoosk Customer Support.
Our records indicate that we issued your refund of $ 29.95 on Jul XX XXXX to the card ending in 7738 .
The refund is issued directly to the credit card or account used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed [redacted] the date the refund was submitted.
If you decide you would like to come back as a Subscriber, please contact us prior to subscribing and we will waive your Activation Fee and provide any discounts or promotions available at that time.
Best regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php.

Initial Business Response /* (1000, 5, 2014/04/08) */
This email was sent on April X XXXX:
Dear [redacted],
Thank you for contacting Zoosk Customer Support.
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your...

complaint from the Revdex.com so I have investigated your case and wanted to contact you directly.
We understand that you are unsatisfied with your purchase of Zoosk and as such we will be issuing you a check refund in the amount of $ 74.95 which was the cost of your 6-month Subscription. If you could please just verify the mailing address in a response to this email we will be happy to send it out.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/07/09) */
This email was sent on July X XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
I apologize for any confusion however, Zoosk does not create fake profiles. We have a team devoted to locating and removing fake profiles to create a fun and safe environment to meet, date, and potentially find a soul mate. I hope this answers your concern, please feel free to contact us again with any further questions.
We understand you are inquiring about the automatic Wink Reply.
With a Wink Reply, a message will be automatically sent out to people who wink at you. This way you don't have to respond to the wink yourself, and you can encourage those who wink at you to send a more interesting, personalized message.
It's easy to manage your own Wink Reply.
From a computer:
- Log in to www.zoosk.com.
- Click on the user name menu at the top right of the page
- Select "Settings"
- Click on "Wink Reply" on the left side of your page.
From a mobile device:
- Log into Zoosk using your Application or t.zoosk.com
- Tap on the menu button on the top left corner
- Tap on "Settings"
- Tap "Wink Reply"
There is an option "On" or "Off" button. If you select "On", the Wink Reply Text field will be available for you to write and edit your "Wink Reply". There will be a default Wink Reply in the text field; however, you're welcome to replace this with a personalized message that more clearly reflects who you are. The important thing is to have fun with your Wink Reply and to use it to your advantage. Once you have written your new "Wink Reply" click on "Save".
If you prefer to not have an automated wink reply, then please select the "Off" button, then click on "Save".
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 19.95. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2014/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response since they are professional about it and are refunding me for my time and money. I still feel that they are not on the level of honesty and would also still consider it a scam. I hope they improve so that nobody would feel as if they have been toyed with. If they do not hold up their end of the deal I will re-visit this complaint.

Initial Business Response /* (1000, 5, 2014/07/01) */
This email was sent on July X XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
I apologize for any inconvenience you have experienced due to this situation. We attempted to process your refund, but were unable to process it because you had disputed the charge with PayPal. Once a dispute is made via PayPal this removes our ability to issue a refund. Please contact PayPal for further information regarding this matter.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support