Pacific Brochures

First off we do not have a voice mail, you stay on hold until the next operator is available If you hang up before that you will not be able to talk to themIf you would like a refund please return everything in reusable condition and one will be issued within a weekThese simple
directions are on EVERY SINGLE PAGE OF OUR WEBSITE

I am not able to work as I am on dialysis that takes up my time days a week I thought, hey, this seems like a great way to earn extra incomeI paid $for the program and received it a short time afterwards The Pacific Brochures guide which I was told is what I would be selling Now, it says that you don't have to do anything No advertising, don't have to call people, or do anything other than what they set up for you Your envelopes will come in the mail in a couple of weeks It says if its been longer than weeks to call them
I've written emails and they tell me this:
You receive the Free Mailer Program and The Home Workers GuideThe
Home Workers Guide is the product we sellYou don't have to buy
anything or send any money to the companies in itYou will be
sending out our sales letters to people who are interested in
purchasing our guideWe pay you $for every one you send out,
regardless if they buy the guide or notIf they do buy the guide
you receive an extra 20%The envelopes come stamped and addressed
At the end of the week you send in a envelope payment form so we
can
keep track of how many you have doneWe send out checks every
other
TuesdayThere is no limit to the amount you can send and no
minimum
that you need to sendIt’s up to you how much time you want to
put into itYou never need to talk to customers or do any
advertisingRegular shipping is $and that goes out in a week or
rush shipping is $and goes out the next business dayYou are
paid with a check or direct deposit every other Tuesday
--
Thank You,Henry Wotton
Pacific Brochures
Camino Del Rio S
3rd Floor
San Diego, CA
I was also told this in emails:
I wrote this email on September 24,
Hello,
I purchased the program on September 3rd When is it that I'm supposed to be receiving envelopes? I'm getting a bit anxious
They wrote to me:
It takes a few weeks for the envelopes to start coming in from the time your package is shipped outThere is no tracking number since they all come from our customers
I keep emailing I've called times and get an answering machine every time I emailed them and told them that as well
$down the drain and I'm pissed of!
Its a piece of crap company Please, please, don't do what I did and waste your time or money on this company Especially you disabled or older folks Its all just a huge scam

Did you even bother to read our response? SEND THE BOOK BACK FOR A REFUND

What do you know, we checked the tracking number and IT WAS DELIVERED TO YOU, go figure! Here it is USPS.COM DELIVERY CONFIRMATION NUMBER *** It is very unfortunate that these people are able to lie and post negative complaints about
us with no credibility what so everIt is a real shame because some people believe this nonsenseThey think if its on the Revdex.com site it must be true, that the Revdex.com has done a thorough investigation and it is all fact, THAT IS AS FAR FROM THE TRUTH AS CAN BE Anyone with internet access and a keyboard can write whatever they want, even if there is ZERO TRUTH TO IT AND IT WILL SHOW UP ON THIS WEBSITE!

Yes you did! Here is the USPS.com delivery confirmation number ***You have been told to return everything on the phone and by emailYou may be able to fool the Revdex.com but not us! We have spoke with you NUMEROUS TIMESSend everything back and you will receive a refund or don't and you wontIf anyone else out there is reading this and gets the same bright idea, that you will lie to the Revdex.com and somehow get a refund without returning everything, it wont work for you eitherIF YOU RETURN EVERYTHING IN REUSABLE CONDITION, YOU WILL RECEIVE A REFUND, IF YOU DO NOT, YOU WONTPERIOD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My name is *** *** you all at the Revdex.com of San Diego is was reviewing my current complaint against Pacific Brochures concerning my refund I am suppose to receive from them due to they did not live up to their website advertisement of sending me envelopes to stuff their info in and I have sent them dollars and I have not received my refund as of yetI got a email through you all stating from the business that they would send my refund within a week and I have not received anything This was back on Nov That is why I am emailing you concerning this matter. I hope you all can help me with this matterThanks againSincerely, *** ***

If you would like a refund send everything back and you will receive oneIt is on every single page of the website

So in one breath you say you have spoken with us over and over and in the next you say no one will call you back.  As stated on every single page of our website. Please return everything in reusable condition. A refund
will go back on your card within a week. You will receive a email when it...

is
done.

SHIPPING IS NOT REFUNDABLE.  It says this on EVERY SINGLE PAGE OF OUR SITE.  Mrs [redacted] was told this over and over again when she called. She may have not know this since she never signed up with us, her husband did. The only way to sign up with us is to...

agree with this policy as per our terms and conditions. When she was told this she started to threaten us with everything she could think of. If you don't do what I want Im going to do this and that.  That does NOT WORK WITH US.  Her husband was issued a prompt refund of the deposit less shipping and handling.

Please return everything in reusable condition. A refund
will go back on your card within a week. You will receive a email when it is
done.

I don't know a nice way to put this but NONE OF WHAT SHE IS SAYING IS TRUE.  She filed a complaint with the Revdex.com the same day she signed up! She was belligerent with the customer service rep AND DID CALL HER A LIAR.  She is the one who took the number down wrong, not her!  Here is...

the confirmation number showing that it WAS DELIVERED. USPS.com [redacted].  After that we banned her from the program and her money was refunded. Here is the confirmation. 
Refund (Unique Transaction ID # [redacted])
See related [redacted]
 
 
 
 
 
 
Original Transaction

 Date
 Type
 Status
 Details
 Gross
 Fee
 Net

 [redacted] [redacted]
 [redacted] [redacted] [redacted] [redacted] 








Related Transaction

 Date
 Type
 Status
 Details
 Gross
 Fee
 Net

 [redacted] [redacted] [redacted] 







Sent to:
[redacted] Email:
[redacted]Total amount:
-$35.00 USDFee amount:
$1.01 USDNet amount:
-$33.99 USD
Option Names and Values:
 
Choose Shipping: Rush Shipping
Please choose Part Time or Full Time: Part Time
Date:
May 28, 2014Time:
13:19:30 PDTStatus:
Completed
Subject:[redacted]
Note:Returned item

The reason you received nothing from us is you lied to your credit card company and disputed the charge. You said it was unauthorized, hope they don't see this complaint you filed!  THIS GOES FOR EVERYONE!!! ONCE YOU LIE TO THE CREDIT CARD COMPANY AND DISPUTE THE CHARGE A REFUND IS NO...

LONGER AN OPTION! WE THEN TURN YOU OVER TO OUR COLLECTION AGENCY AND REPORT YOU TO ALL THREE CREDIT BUREAUS.  AT THAT POINT YOU ARE ALSO RESPONSIBLE FOR THE COLLECTION FEES AROUND $100.  If you decide you don't want to do the program, that is fine. return everything for a refund. It is on every single page of our website.

You can return everything for a refund if yo do not want to wait. You can also keep working with the ad department who you have been talking to on the phone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
?
My name is [redacted]. I recently contacted the Revdex.com in an attempt to get my money back from Pacific Brochures. The Revdex.com contacted me a few weeks ago after getting in touch with Pacific Brochures and notified me that, according to the company, I would receive a full refund if I sent back the brochure that I received in the mail. I've already mailed the company their brochure and still have yet to receive my refund. I tried calling the company to check on the status of my refund but the number has been disconnected. The company's website is also down so I have no way of getting in touch with Pacific Brochures.Is there any way you can help me?Thanks,[redacted]

I'm not really sure what she is rejecting with our response. She can return everything for a refund, it is what she asked for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not once spoken to anyone on the phone. I'm not sure who they think they have been talking to, but it wasn't me. I have none of the "advertising" materials because your instructions clearly said that no thee advertising was needed...it was optional.  I opted not to do it.  I just simply want a refund.
Regards,
[redacted]

Again this is more of a rambling diatribe then anything else. If she returns everything in reusable condition she will receive a refund.  Shipping is not refundable.

You paid $50, you paid at the end of July, we never send envelopes just like it says on our website, you never send a letter saying that people need to send envelopes for us, we responded to your emails here is one of four responses 
#333333; background-color: #ffffff;">On 2014-07-17 6:03 am, [redacted] wrote:
When wilI I receive my order? Ready to get started. Do I need to set
up a password or some that will let me know about the job? Thank you
[redacted]
On Wed, Jul 16, 2014 at 8:25 PM, Pacific Brochures
<[email protected]> wrote:
Thank you for your order!
Order Information
Merchant:
Pacific Brochures
-------------------------
Billing Information
[redacted]
**
[redacted]@gmail.com
[redacted]
**
-------------------------
Item
Description
Qty
Taxable
Unit Price
Item Total
1
Free Mailer Program
1
N
US $35.00
US $35.00
Home Workers Guide by Pacific Brochures.
-------------------------
Shipping:
RUSH
US $15.00
Total:
US $50.00
Visa
Date/Time:
16-Jul-2014 18:25:41 PDT
Transaction ID:
[redacted]
Links:
------
[1] tel[redacted]
Rush shipping goes out the next business day and regular shipping goes out in a week. Once it is shipped it takes three to four days to reach you.
--
Thank You,[redacted]
Pacific Brochures
4015 Camino Del Rio S
3rd Floor
San Diego, CA 92108
I can send the others if you need to have your memory refressed. Pretty much everything you said was incorrect. You were told the way things worked REPEATEDLY. You can return everything for a refund, you were also told that.

So choose option two

No refund has been returned. I emailed them and told them I have never received any product from Pacific Broucher. I just want my 50.00 put back. 35.00 plus 15 rush which after 3 months this isn't a rush order.