Pacific Brochures

You have been told between ten and fifteen times the money DID NOT COME BACK.  You have been told to contact the bank and find out where it is, but you refuse to do that.

She has worked with you FOR HOURS ON END. Send everything back for a refund

We have never received anything from [redacted] Please provide the tracking number and I can look it up for you.

She was told the envelopes come from the customers over and over and over. If she would like a refund please return everything in reusable condition and one will be back on her card within a week.  this is on EVERY SINGLE PAGE OF OUR WEBSITE.  She was also verbally told this over and over...

and over.

Give us the tracking number and we will

Not a single thing that is in this complaint is correct. NOT ONE SINGLE THING accept for what he copied off our website. Lets go through both of the complaints he has.
1." I just received the package today" this would mean he just got it on the the 2nd or around this time give...

or take a few days. Here is the delivery conformation from Pay Pay and the USPS.com showing that it was delivered on [redacted] Please see the tracking delivery confirmation below.
USPS Tracking™
 
Customer Service ›
Have questions? We're here to help.
 
Only applicable to visual users.
 
Tracking Number: [redacted]
delivered
Expected Delivery Day: Tuesday, April 8, 2014

 
Product & Tracking Information
Postal Product:
First-Class Package Service

Features:

USPS Tracking™

Date & Time


Status of Item


Location


[redacted]


Delivered

 


[redacted] ** [redacted] 





Your item was delivered at [redacted]





April 7, 2014
,
9:31 am




Out for Delivery
[redacted] ** [redacted] 




April 7, 2014
,
9:21 am




Sorting Complete
[redacted] ** [redacted] 





April 7, 2014
,
7:02 am




Arrival at Post Office



[redacted] ** [redacted] 



April 4, 2014




Electronic Shipping Info Received








April 4, 2014
,
5:41 pm




Depart Post Office



[redacted] ** [redacted] 



April 4, 2014
,
5:22 pm

 
#2. We are asking for $100 to $250 more. That is absolute ridiculousness! This is what it really says, in the 1st paragraph and it says it two or three more times throughout the instructions.



 
FREE HOME MAILERS PROGRAM
INTRODUCTION


Welcome
to what we believe is the ONLY REAL FREE
home based mailing program available today. 
Your $35 deposit will be returned as soon as you mail your first one
hundred envelopes.  DO NOT SEND PACIFIC BROCHURES ANY MORE MONEY, THE FLYER & SALES
LETTER ARE FOR YOUR USE TO PUT IN THE ENVELOPES YOU WILL RECEIVE FROM THE
CUSTOMERS.

This is the kind of people who post lies about us on the internet and it is REALLY FRUSTRATING that they damage our reputation with absolutely no consequences.

Review: I sent $45.00 for their home mailing program. When they did not answer my phone calls, I requested my money back and returned the booklet they had sent me as an example of the product they were selling.

Their phone numbers have been disconnected.Desired Settlement: I would like my money back, as stated in their guarantee.

Review: Pacific Brochures advertised as being a mail order company. Assisting their company by working from home. I received the initial packet and but never any mailings after that. It has been about 6 months. I have called several times. They won't talk to me. They keep forwarding me to another number which says to leave a message of which they never return. They refuse to talk to me. No refund. Very poor Customer Service.Desired Settlement: I paid $35.00 to start this program, $10.00 Shipping and handling. $45.00 Total

Business

Response:

If you send everything back we will still refund your money. Even though it is WAY PAST sixty days.

Review: I ordered a mail order program from Pacific Brochures on August 06, 2014. I was supposed to send a large number of letters for this company and I paid $45.00 up front for the program. I was supposed to receive letters, envelopes and stamps that I was to mail for them. They sent a letter that I was supposed to make 500 copies------ I received no envelopes or no stamps. I returned their product to them on September 03, 2014 and requested a refund of my $45.00. I have called the company at least 5 times requesting to talk with owner. Whoever answers phone hangs up when I request a refund. I do not have a name of the owner. I have a copy of my cancelled check and a receipt for mailing of the program back.Desired Settlement: Refund of my $45.00 plus $5.54 for sending the program back to them.

Business

Response:

He sent it back and already received a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

He sent me a check for $35.00 and the amount I sent him was $45.00. He still owes me $10.00.

Business

Response:

Shipping is not refundable. It says it on EVERY SINGLE PAGE OF THE SITE.

Review: I sent money to this company and they Never sent me the product after many many attempts to get them to send me stuff .I contacted you We went back and for and they said to send stuff back well July 1 2014 you sent me a second attempt to get them to respond .they got there stuff sent back back in July like they were asked and still nothing no credit no check no nothing I am so so upset with them I just want my 44.00 refund to me and be done with it .pleasejust send me a refund

Thank u

Business

Response:

We have never received anything from [redacted] Please provide the tracking number and I can look it up for you.

Review: my wife and I was interested in taking part in this companies mailing program. I we were told and is advertised on their site that all we had to do is make a copy of there ad and mail them with envelopes they provide. they never provided the envelopes. I messaged the company and they said we had to do free adds for them. my response was how was I supposed get paid if I do it for you for free. I demanded my money back and they said send back the stuff in usable condition. so I sent back the book that I got.

I got nothing else with this company. no envelopes and mailing list like there website states they will provideDesired Settlement: I want a full refund of my $50 that I spent on the scam.

Business

Response:

The reason you received nothing from us is you lied to your credit card company and disputed the charge. You said it was unauthorized, hope they don't see this complaint you filed! THIS GOES FOR EVERYONE!!! ONCE YOU LIE TO THE CREDIT CARD COMPANY AND DISPUTE THE CHARGE A REFUND IS NO LONGER AN OPTION! WE THEN TURN YOU OVER TO OUR COLLECTION AGENCY AND REPORT YOU TO ALL THREE CREDIT BUREAUS. AT THAT POINT YOU ARE ALSO RESPONSIBLE FOR THE COLLECTION FEES AROUND $100. If you decide you don't want to do the program, that is fine. return everything for a refund. It is on every single page of our website.

Review: On April 20,2014 I signed up to stuff envelopes from home and sent $50 to get started. I was told it would take thirty days for the envelopes to be mailed to me. I waited and they never came. I called several times asking where the envelopes are. Every time a message was taken and told that [redacted] will call me back. I spoke with [redacted] twice telling me they will rush the order. I still have not received the envelopes. I have lost wages expecting to receive the envelopes. It is now July 23,2014.Desired Settlement: I want the envelopes promptly or my money returned to me.

Business

Response:

Im sorry it took longer the normal. You can return everything for a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I [redacted] never received any product from pacific brochures. I called several times only to be told [redacted] will return your call. When I did talk to [redacted] which was twice, she explained it would be rushed to me. I verified my shipping address with pacific brochures. Just to make sure they had the right shipping address. They did. I never received and envelopes so therefore I have nothing to return. Return my money. This is stealing.

Review: I gave this company 50.00 for this free home mailers program a month ago and was told I would have everything I need to start this mailing envelopes as a part time job and I paid for the exspress delivery meaning three days and its a month now and I have tired to call them several time and leaving them a messege but never a respond and it makes me think they are a scam company and all I want is my money 50.00 back and they need to stop beating people out of money.Desired Settlement: that this company does not do this to anybody else because its wrong and unfair to people that's trying to make extra money and really don't have the money to give away to this company.

Business

Response:

Here is your USPS.com tracking showing it WAS DELIVERED[redacted]. You need to call when we are open and someone will be happy to talk to you. M-F 6am-6pm sat 6am-12pm. If you would like a refund please follow the directions ON EVERY SINGLE PAGE OF OUR WEBSITE.

Review: A start up fee of $45.00 was debited from my bank account but I never received the envelopes, etc that was

stated in the start up package I received.Desired Settlement: refund the $45.00 start up and provide explanation as to why envelopes were not received.

Review: This is a work at home mail service. The company promised to send out envelopes addressed and stamped for you to put their brochure in. I sent a money order for $50.00 for a fast return. I mailed the money order on July 31, 2014. On August 9, 2014 I received a letter with their instruction book. I have called the number that they said to call ([redacted]) at ###-###-#### if you hadn't received the envelopes. I have called and left messages 3 times to a machine. No one ever calls me back to let me know what is going on. I am requesting my entire $50.00 back as I can not use the instruction book without the envelopes. I do not trust this company so I do not want to continue.Desired Settlement: $50.00 back

Business

Response:

Please return everything in reusable condition. A refund

will go back on your card within a week. You will receive a email when it is

done.

Review: I purchased the "Free Mailer Program Package" on June 27, 2014 with standard shipping.

Paying for the Mailer Program at $35.00 plus $10.00 for standard shipping equaling a total of $45.00

The sales representative (female) said that my advertisement would be posted the next day, and I would began to receive responses immediately.

However, that since I did regular shipping it would be a couple (2) weeks before I receive my initial 100 pre-stamped envelopes.

I have called multiple times regarding the delivery of products, and have left several messages with [redacted].

I called July 10, 2014 only to be reassured that my envelopes have been sent and should be received within the next week.

When I asked for a UPS, or FED X tracking number. I was giving the excuse that they don't send them from that building, and she didn't have that information.

Unfortunately, after the last call to customer service towards the of July, questioning why I haven't received my envelopes? This was the third call...

I have been unable to get through on either phone number provided.............. I also never received any call back from [redacted]!

Both numbers the "Customer Service Number (1-800-707-1810)" as well as her "Direct Line (619-567-2316)" are forwarded to the same voice mail.

I am extremely unsatisfied with the way this "Business" seems to disregard there customers, and have failed to provide products that were purchased.

Even more frustrated at the fact that I called the 1-880-707-1810 back to back on my day off, and wasted more than an 2 hours,

got no response, or representative only forwarded to voice mail , or disconnected due to high call volume after 15 minutes of listening to elevator music!

In the ad it said 60 day 100% Money Back Guarantee!!

It seems to me that this company isn't returning my calls, trying prolong this process, so they don't have to refund the money!Desired Settlement: THE AD STATED A 60 DAY 100% MONEY BACK GUARANTEE!!

I WANT A 100% FULL REFUND TO MY CREDIT CARD FOR THE AMOUNT OF $45.00

Business

Response:

We have spoken to you numerous times and you know the envelopes come from the customers. You also know very well how to get your refund if that is what you would like. It is on every single page of our website.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like to get a 60 Day Money Back Guarantee. When contacting your customer service line I have been unable to get through in order to speak with a Representative to fulfill this request for a money back guarantee. Although it specifically says that on every page of your website there's a full money back guarantee. There's no link connecting you to a page to fulfill your request for your money back. Also, if you never received any products "since there sent from the customers", how are you to send them back in order to receive your refund?? Please contact me at your earliest convenience at (903)-758-2573

Review: I am yet to receive any envelopes. I was told very sternly that Pacific Brochures does not send the envelopes, but their customers. I still haven't received any no matter who sends them. I paid my money back in June and have received nothing. I just want my money back. No one will return my calls and I have left several messages and inquiry emails. Very misleading advertising!Desired Settlement: I just want my money back.

Business

Response:

NOn 2014-08-22 4:52 am, Pacific Brochures wrote:

A new contact request has been submitted. The information is as

follows:

Full Name: [redacted]

E-mail: [redacted]

Message: Why have I not received any envelopes yet? This is my second

time asking.

This email was automatically generated by Pacific Brochures

auto-contact form. Reply to it to reply to the user's submitted email

address.

I have no idea, what did the ad department say?

--

Thank You,[redacted]

Pacific Brochures

4025 Camino Del Rio S

3rd Floor

San Diego, CA 92108

On 2014-09-08 8:53 am, Pacific Brochures wrote:

A new contact request has been submitted. The information is as

follows:

Full Name: [redacted]

E-mail: [redacted]

Message: I still have not received any envelopes.

Please contact me and give me an explanation or refund my money.

This email was automatically generated by Pacific Brochures

auto-contact form. Reply to it to reply to the user's submitted email

address.

The envelopes come from the customers. We DO NOT send any envelopes. There is no way for us to know exactly when the envelopes will come in. A few weeks is just a estimate.

--

Thank You,[redacted]

Pacific Brochures

4025 Camino Del Rio S

3rd Floor

San Diego, CA 92108

[redacted] seemed to really care and want me to understand how things work. I just started but I have a good feeling about this and this system seems simple for me... I'll let you know how this turns for me.

Review: I ordered a mailing kit from this company. What I got was paperwork with a member code number. I did everything I was supposed to do and nothing came back to me. I feel misled and lied to. I paid them $45 by credit card on 11/10/2014. I have called the ###-###-#### and spoke with [redacted] who directed me to follow the directions in the letter. I have called them to let them know how many envelopes I need, but they are not answering the phone, and not available at all. I would like to warn others about this company which advertises work at home opportunities.Desired Settlement: I would like a refund of $45 for the fake program that doesn't work and compensation for wasting my time.

Review: Pacific Brochures promised to provide a work from home service and failed to deliver any product after receiving $45 from me.Desired Settlement: I want the company to give my money back. Their email has been changed and they no longer answer any phone calls as the number is no longer in service. 9pbhomeworkersguide.com ###-###-####)