Pacific Brochures

Dear...

Madam,
Regarding complaint [redacted] I have
complyed with sending to [redacted]
the only documents I received from his
company. These documents are in reusuable
condition even tho it is not stated anywhere
in writing.
I sent these documents on 11-11-14 via
U.S.P.S.
Thank you for your help in setting this
matter.
They owe me a check for $[redacted]. I sent
them a money order for that amount.
 
Thank you
[redacted]
[redacted]
[redacted]
[redacted]

Since being laid off I have searched for something to do at home to avoid approximately 3 hours a day to commute. No more Metro delays!
I get to work on time because I'm already here!
With this program I know I will be making money from home in no time.

Her money has already been refunded BEFORE she filed the complaint. Here is the transaction detail:


Related Transaction

 Date
 Type
 Status
 Details
 Gross
 Fee
 Net

 [redacted]
Refund
 Completed
 Details
[redacted] 
[redacted] 
[redacted] 






Name:

[redacted] (The sender of this payment is Unregistered)

Email:

[redacted]

Payment Sent to:
 

[redacted]



Total amount:

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]



Item amount:

$50.00 USD

Sales Tax:

$0.00 USD

Shipping:

$0.00 USD

Handling:

$0.00 USD

Quantity:

1



Item Title:

Free Mailer Program & Home Workers Guide

Date:

[redacted]

Time:

07:29:57 PST

Return everything for a refund.

Thirteen times? Really? If you called thirteen times to ask for a refund, you were told thirteen times tO send everything back for a refund. Why wouldn't you just do that in the first place? ITS ON EVERY SINGLE PAGE OF THE WEBSITE.

There is NO SET AMOUNT OF ENVELOPES.  We DO NOT GUARANTEE A SPECIFIC AMOUNT OF ENVELOPES.  Like you stated in your complaint ALL OF THE ENVELOPES COME FROM THE CUSTOMERS, there is no way for us to give you a specific amount or a specific date they will come in.  You do have sixty days...

to try the program and still receive a refund. All of those details are on EVERY SINGLE PAGE OF OUR WEBSITE AND ALSO REEXPLAINED IN THE TERMS & CONDITIONS SECTION.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not spoke with anyone on the phone from the ad department.  I have left messages but no phone call was made to me.  I do not have the resources to send the material back.  I want a refund of everything including the shipping cost I have paid for. If they pay for the shipping for me to return the material and they refund all my money, I will send it back.
Regards,
[redacted]

You do have 60 days to try the program and still receive a
refund. If you like I can have the advertising Department call and go over it
all with you. If not, please return everything in reusable condition. A refund
will go back on your card within a week. You will receive a...

email when it is
done.

That is not quite the way it happened.  After using profanity and being told the same thing over and over, that is the response she received. SHIPPING IN NOT REFUNDABLE. She sent everything back and her money was refunded within a week less shipping and handling.

A error message to what?  check the website for refund instructiionsx

Here is your USPS.com tracking showing it WAS DELIVERED[redacted]. You need to call when we are open  and someone will be happy to talk to you. M-F 6am-6pm sat 6am-12pm. If you would like a refund please follow the directions ON EVERY SINGLE PAGE OF OUR WEBSITE.

Im sorry it took longer the normal. You can return everything for a refund.

I don't know how many times you an be told the same thing.  The
envelopes come from the CUSTOMERS, we DO NOT SEND any envelopes. There is no
way for us to know exactly when the envelopes will come in. Two to...

three weeks
is our best estimate. You are  extremely  rude and used profanity. What did you think was going to happen? Of course they are going to end the call. That is what they are trained to do.

First off you don't leave a message with us, YOU HOLD for the next customer service rep. If you hang up you do not receive a call back. Im guessing that's what she is saying.  If you would like a refund please return everything in reusable condition. A refund will be issued within a week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

When it comes back you will get a refund. Just to set the record straight the refund policy IS ON EVERY SINGLE PAGE OF OUR SITE.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have seen the outrageous response from Pacific Brochures, and its obvious that these people are blatant liars and thieves who are out to rob poor people blind and I hope the law catches up with them.  You will note from my letter that the number they quote in their response [redacted], I NEVER MENTIONED, so who is the liar? the numbers I quoted that I am calling are [redacted] quoted in the newspapers (which I still have); [redacted] and [redacted] on documentation received from them to say "THANKS FOR MY MONEY and that they will be sending the envelopes which usually takes 2-3 weeks, and as soon I receive them I should call [redacted]."  Of course I never got any envelopes because they never intended to send anything and that is why none of the numbers works.   
 
All I need is for them TO RETURN MY MONEY -  MY US$50 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I [redacted] never received any product from pacific brochures. I called several times only to be told [redacted] will return your call. When I did talk to [redacted] which was twice, she explained it would be rushed to me. I verified my shipping address with pacific brochures. Just to make sure they had the right shipping address. They did. I never received and envelopes so therefore I have nothing to return. Return my money. This is stealing. 
 
[redacted]

He sent it back and already received a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
the person who responded did nothing but lie. but this issue has been resolved through my bank.