Parts Geek

Review: part was received BROKEN. No reimburesment of return shipping. Shipping charges are nearly same as purchase price.Desired Settlement: I want the part exchanged and return postage label or promise of reimbursement of shipping in a timely manner. I do not want to pay for postage on something I DID NOT DAMAGE.

Business

Response:

A pre-paid return shipping label will be e-mailed to [redacted]. Had a pre-paid shipping label been requested, we would have sent one. We received 1 ticket ([redacted]) on August 31st. Mon, Aug 31 2015 09:19amthe item ordered -- [redacted] came Saturday August 29. When unpacked it was broken. How do I return this item for exchange of same part NOT BROKEN There were no other tickets submitted from this customer, nor was a response received.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I ordered 7 2004 Kia Amanti parts from them. I have confirmation of 2 seperate tracking numbers. One item was attached to one of them [redacted]), the other 6 parts all had the same tracking number, [redacted]). These are U.P.S. delivery tracking numbers. I received them at my workplace and definitely only got 3 of these 7 parts. Two parts were in one package that was clearly labeled 1of1 boxes and 2 pcs. contents. The other part was in a seperate box and labeled 1of1 and 1pc.

U.P.S. tracking states that every piece from the tracking number was received by me, this is not the reality of it. I only have 2 items that are attached to that aformentioned tracking number. The labeling on the box shipped appeared to be correct, it's the non-shipment of the missing parts that are in question. U.P.S. said that they have no idea what is contained in the boxes themselves so they in no way can determine what is actually being delivered to a customer, they go solely on tracking numbers. So, specifically I ordered 2 brake rotors, 1 brake caliper, 1 brake hose, (all of which were not received), 1 strut, 1 cv axle. These items listed were on the tracking number [redacted]. The 1 control arm I ordered was packed in a seperate box and tracking number, which I did in fact receive. I am close to $200.00 of non-shipped/received items from PartsGeek.Desired Settlement: I would either like the parts delivered or my credit card refunded the amount paid for the parts and shipment they charged me.

Business

Response:

[redacted]You are absolutely correct. The calipers, rotors and hose were not shipped out. We have refunded you in full for these parts as well as the outgoing shipping charges that you initially paid. We sincerely apologize for the inconvenience. Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered brake parts from this business online. The online parts has no specifications or description other than "2004-2008 [redacted] Prius Brake Shoe Set - Rear - [redacted]" with a picture of 4 brake pads. I ordered the parts and only received 2 brake pads. When I pointed this out to the company, they just sent me a form so I can return the item but informed me that I have to pay for the return shipping.Desired Settlement: I expect them to pay for return shipping on a product that is misleading and falsely advertised. I also expect them not to continue these deceptive practices on all of their products to protect future customers.

Business

Response:

Mr. [redacted] contacted us:Wed, Aug 19 2015 04:48pmI only received 2 pads. When I ordered the part, it clearly shows 4 pads. If the amount I paid is for only two pads, I am returning. This is false advertising. You can pay for my return shipping too. If you plan on sending me the two pads you shorted me, I hope it doesn't take another 10 days to fill the order. Not a happy customer!!! Thu, Aug 20 2015 11:35am - [redacted] Hello,Your order has been set up for return. You will receive an RMA e-mail with complete return instructions in approximately 24-48 hours. If you have any further questions or concerns, please don't hesitate to contact us.Thank YouReturns DepartmentIn addition, a pre paid shipping label was emailed to Mr. [redacted] email address [redacted] on 08/21/2015 via [redacted] tracking number [redacted]. Once the parts have been returned and processed, a full refund will be given to Mr. [redacted] credit card.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a part from them on March 24 2015. I waited about 2 weeks then called post office and they said part never arrived. I filled a form out from them and they said money would be credited to my account. In the meantime my debit card got fraud on it so I had to cancel my card. The money was returned for the part but my shipping cost of $11.20 was not returned.They said the Shipping would be returned... I am still waiting for my $11.20..... This has been from March 24,2015........ They promised my shipping cost would be returned.Desired Settlement: Refund My Shipping Cost

Business

Response:

We apologize for the delay in the remaining $11.20 being refunded to Mr. [redacted] credit card. $11.20 was refunded today 06/24/2015 to Mr. [redacted] credit card. We understand Mr. [redacted] credit card was compromised and the original cc# used was canceled. However, we assure you the refund was applied and accepted with the approval number [redacted]. Credit card refunds take approximately 3-5 business days to show up on your statement AFTER we process the credit.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order with them on 12/30/13. I used my Visa to pay for two tailgate cables for a 2001 [redacted] truck. The Cables were listed for $8.48 each and with two day [redacted] shipping the total came to $25.91. I was assigned a [redacted] shipment #[redacted] The invoice # from PartsGeek was [redacted] I was supposed to receive my items on Thurs. 1/3/14. I was checking the [redacted] tracking site and the delivery dated changed to N/A. I called [redacted] to inquire as to the change in status and they said although they were contacted for a shipping number they were never notified as to when the items should be picked up. I have attempted to contact PartsGeek by phone with no success. Their customer support site is designated as "currently not working". I feel I may have been scammed as all attempts to contact them have been futile. The money was taken out of my [redacted] account on 1/2/2014.Desired Settlement: If I have not been scammed by this Company, I would like them to contact me with an explanation and delivery of the parts ordered or a complete refund to my [redacted] card.

Business

Response:

According to Mr. [redacted] tracking number [redacted] the parts were delivered to his address of [redacted] on 01/6/2014. Due to adverse weather all shipping companies were experiencing delays. If Mr. [redacted] still has not received his parts, please contact us back.

Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

This Company Is a one man, get the money and then we leave for the day an F rating said it all, to save $10.00 it was a nightmare waited two weeks for the parts had to rework 7 out of 10 parts to make them fit Trash company NO SERVICE AT ALL after the third try :-( booo

Review: ordered part for $90 + dollars, order # is [redacted]. Part never showed up to the house. Got email stating it was shipped back to the warehouse but they will not give me a refund. Feel they are steeling money by not providing a refund.Desired Settlement: want a refund of the money I paid for the part never delivered

Business

Response:

The order was refunded in full on 8/13/15.

Review: I ordered on 3-3-15 ( order # [redacted] ) a muffler and clamp received tracking number on 3-4-15 with a delivery date of 3-6-15 clamp arrived on time muffler still not delivered on 3-9-15 submitted a support ticket # [redacted] and was told they were contacting the warehouse and would receive a response within 24-48 hours tried calling the phone number was placed on hold 45 minutes to be disconnected when I pressed one to remain on hold, called back and again placed on hold for 25 minutes to get disconnected again, can not cancel my order as there policy says I must return it to get a refund cant return it because as of today it still has not been shippedDesired Settlement: I would like the $120.00 dollars returned for the muffler since I did not receive it I would also like a partial refund of my shipping cost as I only received the clamp that was ordered at the same time

Business

Response:

According to USPS tracking number [redacted] the muffler was delivered on March 13, 2015. March 13, 2015 , 7:57 am Delivered [redacted] Please advise. Customer Service is not available via phone as indicated on our website.

Review: Ordered brakes parts with hardware invoice below:

Order Number: [redacted]

Name: [redacted]

Order Date: 01-30-14

Ship to:

Item Description Tracking Number Ordered Shipped Price Core

[redacted] Centric

2009 [redacted] Prius Brake Pad Set

Brake

Brake Pad Set

[redacted]

Date Shipped: 02-01-14

1 1 $35.35 $0.00

Subtotal: $35.35

Shipping: $8.95

Total: $44.30

Received wrong brake pads and no hardware was included as per their advertisement.

Sent complaint and received RMA Number and instructions. Returned Brake Parts per instructions see below on Feb 5, 2014.

Parts Geek LLC

Attn: Returns

67 [redacted], 11550

===========

Product: 2009 [redacted] Prius Brake Pad Set -- Centric

Part Number: [redacted] Qty Returning: 1

Return Authorization Number: [redacted] (Write this number on outside of box).

I have contacted Parts Geek several times because I have not received a refund of $35.35. This company has the most atrocious customer service I have ever encountered. A customer has only one choice to communicate and resolve issues. You must open a new Customer Service Ticket each time you attempt to resolve a problem. There is no person-person responsibility and you end up repeating the entire story each time to a different person. None of them have been in the least bit helpful and seem uninterested, overworked, understaffed and underpaid. I will never do business with them again.

Sincerely,

[redacted]Desired Settlement: I want a refund for the cost of the parts $35.35. I have already paid for shipping twice and refuse to pay any "re-stocking fee" for their mistake.

N.B. - The purchasing address listed online is:

Business Name: Parts Geek

Store/Establishment #:

Address: [redacted]

City: Marlton

State: NJ

Zip: 08053

Business Phone: ###-###-####

Website URL: [redacted]

The parts return address is different:

Parts Geek LLC

Attn: Returns

[redacted] NY, 11550

Business

Response:

Mr. [redacted] was refunded $35.35 on 03/24/2014. Please allow 3-5 days for the refund to appear on the credit card statement. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: 2/28/2014

Dear Revdex.com,

On October 2/ 2013 I placed order #[redacted] for car parts with PartsGeek.com for $310.80 This order included three exhaust parts. This order arrived in five separate parcels. Most of the order came in damaged. Of the five parcels only one box was not damaged. I called [redacted] the shipping company and requested that they pick up the merchandise and send it back because the packages were damaged and merchandise were damaged. [redacted] took the packages back on Oct 11. On Oct 14 2014 the two packages that I am concerned about were signed for by an [redacted]. Eventually I got a refund for some of the auto parts but not two exhaust parts that were signed for by [redacted]. The Merchant refunded me me a total of $129 dollars while a dispute was going through with the bank. This was some time in Dec. Because of this my request to have the funds replaced was denied because it looked like the merchant was working with me.

The reason why the merchant did not refund the whole thing is because the merchant states that the parts got shipped back to the wrong warehouse. What the merchant is not stating is that the warehouse that [redacted] returned these items to the warehouse that they came from. What was discovered is that Parts Geek uses a third party company to supply some of their parts. [redacted] was able to find out the name of the third party company doing business out of the warehouse that these parts came from. This business is called [redacted]. This info was discovered on On 1/22/2014 when I called [redacted] and they patched me over to [redacted]. At this time I spoke with [redacted] at [redacted]. [redacted] stated that he did not received the parts even though we have proof that [redacted] signed for them. During this conversation [redacted] admitted that his company [redacted] is a drop shipper for Parts Geek. [redacted] said that he would admit fault for not receiving the damaged goods in return and send an email to Parts geek stating the the parts had been returned so I could have a refund. [redacted] told me to expect a reply from Parts Geek shortly in regards to a refund. Then I sent Parts Geek an email stating this case. On 2/10/2014 Parts Geek replied with an email that will either be attached to this claim form or sent directly to you once I am provided with the necessary email address. This e mail states that they are not affiliated with [redacted]. On the same I received this message I filed a new claim with my bank and it is now under investigation. This new e mail evidence is now part of that case. In the end I would like my $141.35 returned. Parts Geek is a fraudulent company, an internet search for Parts Geek and fraud will show this.

T[redacted] is the bank I am dealing with. The name of the person that is assisting me in this case is [redacted]. He is the team lead for the investigations team at [redacted] in New Jersey. His direct line is [redacted]. You assistance is appreciated.

Sincerely

[redacted]Desired Settlement: Refund of $ 141.35

Business

Response:

We apologize for the delay. Mr. [redacted] will have a check issued for the balance of his order. Because the date of the order, we are unable to refund his credit card. Please allow 2 weeks for the check to be receiving at the address listed on his order [redacted].Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Thank you, lets hope the check makes it here and that it is in the full amount of $141.35

They did not state an amount. Should we ask, or wait and see?

Perhaps we will discus this further after giving the check time to arrive.If the check does not get here I will let you know. Your efforts are greatly appreciated.[redacted]

Review: I order a set of 4 wheels for a 2000 Nissan Maxima ([redacted]). They drafted the money out of my account for $530.00 which is a very good deal. They sent me 4 tracking numbers, thru UPS. Two wheels arrived immediately, the third arrived 2 days later, yetthe forth wheel is God knows where. They have an impossible customer service system. The phone number will not connect you to a human being. They claim that you can email them, but that is also not working. I paid for a certain product, and I expect.I didnt ask for anybody at Parts Geek to bend over bbackwards for me. If they didn't have my wheel in stock, or if its on back order, someone should have the common courtesy to notify me so I can either a. Deal with it or b. Get a refund and take my business elsewhere. The reason im frustrated is I need those wheels to get my car back home.Desired Settlement: I just want my wheel, Asap! And an apology. I love the company, but they should do better at keeping the lines of communication open.

Business

Response:

We apologize for any inconvenience this may have caused [redacted]. [redacted] has been refunded $130.36 on 03/27/2014 for the missing wheel. Please allow 3-5 days for the credit to appear on the statement. Thank you.

Review: I ordered a part through their web site and received the incorrect part.

I want to return the part, and filed a request for customer assistance on their web site on July 11 and received a file number [redacted], by automated return email stating that someone would contact me within 24 to 48 hours. I am trying to simple get a return authorization for the part, and have not been able to contact anyone there by phone or email.Desired Settlement: A return authorization and credit for my returned part.

Business

Response:

We responded on July 14, 2014. We never received a response. I would advise adding [redacted] to your address book in order to ensure that our e-mails are received in your inbox and not your junk folder.Fri, Jul 11 2014 12:39pmThe part I received is not correct for my car. The connections are different Mon, Jul 14 2014 04:15pm - Mike [redacted]Hello, Can we please have the part number on the part you received?. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I replied to this email immediately and have heard nothing after repeatedly contacting the company. I tried as well and was never connected to anyone.Your email does not get flagged as junk mail.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I sent a reply to their request for the part number on 7/14/2014 at 1:52 PM, and included in my reply, their original email to me requesting said part number.Their request was received by me at 12:15 PM on 7/14/2014. There were no send error notifications or could not deliver messages received. I sent several follow up emails requesting a RMA and received no replies.The part number that they had requested is P/N [redacted]. Why they would not know that, when they have the shipping and invoice information on their computers is a mystery, and more than likely, a ruse to not provide the RMA number, and thus not need to refund the payment on the part that I need to return.

Regards,

Business

Response:

We apologize for the delay, the customer been issued a refund for $242.35 on 01/07/2016. Please allow 3-5 business days for the refund to appear. Mr. Bostrom will NOT need to return the parts and can dispose of them as he sees fit. Thank you.

Review: I ordered a flywheel on November 3, 2015, for my 1999 Hyundai Elantra that has an automatic Transmission. I payed $89.33 for the part and I payed $22.00 to have the part shipped to me within 2 days. I received the part but it is the wrong part, the very next day via UPS. I was shipped a flywheel for a clutch transmission. I called Parts Geek about the wrong part. First off, paying $22.95 for 2 day shipping, though I wasn't informed that the part was coming from a place that is 15 minutes away from my home. I was informed via email that I had to pay to have the wrong part Parts Geek sent me, back to Parts Geek, which had to go back to NJ not the place 15 minutes away from me. That shipping, with insurance cost me $37.90. After contacting Parts Geek a few times about when my refund for the part would come, I finally got an email on November 13, 2015. I was informed that my refund was credited back to my card, but that a $13.40 restocking fee was deducted from the price because of : "A 15% restocking fee, if applicable, is charged on all returns that are returned for any reason other than a definite error on our part." I am so disappointed and angry about Parts Geek practices. I am 55 years young and raising a child still. I have no job, and I am trying to keep the car running. Parts Geek must be rolling in money, taking 2 day shipping for something they knew was coming 15 minutes away from my house. Having me have to pay shipping to return the wrong part that they sent me. And to take money out of my refund to restock the wrong part they sent me!! Unbelievable!Desired Settlement: I want the $13.40 restocking fee, the $37.90 shipping fee I had to pay to ship the wrong part back them. I would also like the $22.95 I paid for 2 day shipping yet Parts Geek knew that I lived so close.

Business

Response:

What is your production date? The production sticker can be found in your doorjamb. Thank You

Consumer

Response:

I have read many complaints on different sites now, concerning Parts Geek, and they mostly all are about the company sending the wrong part to people. Plus having to pay for a restocking fee when it's Parts Geeks fault by sending the wrong part.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have no ideal what you are talking about (production date). Can you explain what you mean please

Regards,

Business

Response:

Sure. If you open your drivers' side door, there is a sticker in the door jamb. It shows the production date of the vehicle (the day your vehicle was produced). For example, my car has a production date of 04/18/15.

Review: I ordered the part on my truck. I had the shop but it on. The sensor for the abs is bad I've tried calling them for 2 days no answer. Emailed them several times and all I get back is please file a ticket I've filed 3 tickets and no one gets back I had the shop just order a new sensor so I would not have to pay to have it all toren apart again and pay double the price. I've asked them in email if they would just send me a sensor or credit my card and they just say return the part as original but if someone would call I could explain they refuse to get back with me. I'm to the point where if you guys can't do something I will contact a lawyer. This is very poor customer service.Desired Settlement: Just have them reimburse my card for the price of the sensor. That's all I want nothing else. I

Business

Response:

Your RMA number and return instructions are listed below.Please write your RMA number on the outside of the shipping box in black marker. Do not write on the parts boxes themselves as we will not be able to resell your item. All cores must be returned in their original box. [redacted]

[redacted]Attn: ReturnsHow to return your part: All parts must be returned in their original box and in resellable condition.Parts cannot be installed or damaged by incorrect installation. Electrical parts are not returnable if unsealed Make sure you properly package your return. We are not responsible for items damaged in transit.You are responsible for all return shipping charges. You may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or loss. We are not responsible for uninsured, damaged, or undelivered packages. Refunds: Most part refunds are processed within 30 days of receipt. If you have not received your refund within 30 days, please feel free to contact us anytime.Tell us why here...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:It's for the abs sensor they are wanting me to take the whole part off my truck pay hundreds in labor then send it to them. Then wait 2 weeks to get it back and meantime I pay storage fees. I will just take this up with a lawyer and sue for part plus attorney fees courts cost and interest. You could have just answered your phone and could've done this real easy but you chose not too

Regards,

Business

Response:

In order to receive a refund for the defective product, it must be returned. We do not refund portions of assembly's or kits. It was sold as an assembly and must be returned as one. We also do not ship out free portions of assemblies and kits in the event that a piece of the assembly or kit is defective. Please fax a copy of the mechanic's work order to [redacted] and reference your order number. We can make a determination from there.

Review: I ordered parts (headlights for 1997 [redacted] s10) when I recievd the parts they would not fit in my car without altering my vehicle there fore because they did not fit as promised I believe they should snd me a return label to return the parts and give mr a complete refund not charging me fo a restocking feeDesired Settlement: refund and paid return label

Business

Response:

The customer was refunded in full for the parts on 9/8/15.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Sept. 26, 2014 I placed an order online from partgeek.com for a car part that totaled $70.23. A few days later my order was shipped to my home address via UPS postal service but I was unavailable to receive the package. After three failed attempts to deliver the package, UPS then returned the item back to partgeek.com on 10/2/14. Since then, I have sent tons of emails to their customer service to refund me the $70.23 I paid for the item and I have only been getting the run around. It has been more than a month now since I placed the order and still no refund. I would really appreciate your intervention in trying to get my funds back from parts geek as I am dire need of money for my medications. Below is the order and shipping information for the item. Thank you for attention to this matter.

Order no: [redacted]

Tracking no: [redacted]Desired Settlement: Refund credit

Business

Response:

The tie rod end was refunded on 11/5/14 in the amount of $70.23.

Review: I purchased a wheel from Parts geek in May 2014. I returned it within 1 week of receiving it after realizing it was the wrong size in dimension for my vehicle. I provided the company with the tracking information which proved the product was returned to their facility. I have yet to receive my refund although they have sent me emails stating I would be refunded within 30 days. I have contacted them numerous times through email which is the only way to communicate with them and have ben given the run around. I made one final attempt in August again to request my refund by providing proof of correspondence, receipt of the returned product and a statement of my dissatisfaction with the lack of response. They responded by saying I would receive my refund on the card I used to purchase the product with in the next 10-14 days. Today I received the original product that I ordered on my doorstep. I Have not been able to actually talk to anyone, their entire refund process is inefficient and you cannot talk to a live person. I am very frustrated and irritated with the entire situation and just want to be done with this whole ordeal once I get my full refund.Desired Settlement: I want a full refund including tax, shipping and handling without any deduction for restocking fee as well as the money I spent shipping the product back to the company. I do not want nor need the product anymore as I have no use for it, it does not fit my car as I stated when I returned it in May of this year. However, I will not pay out of my pocket to return a product that they sent back to me in error.

Business

Response:

The order was refunded in the amount of $128.61. An itemized credit invoice was e-mailed to the e-mail address provided when the order was placed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I want to be reimbursed for the expenses I incurred for shipping the product back to the business. I went through much difficulty getting my refund and had I not gotten the Revdex.com involved would still be dealing with this issue. I have proof of the FedEx shipping charges of $26.20 that I would like to be reimbursed for. I have received the credit for the part to my bank account for the purchase price of the product already.

Regards,

Business

Response:

We do not refund return shipping expenses as indicated on our website.In addition, the reason for return was"Wed, May 14 2014 11:26amI purchased a wheel for my [redacted] and was sent the front wheel with the 7.5 with dimension. I need the rear wheel. The part ordered by the customer was [redacted]

Review: On Aug 05, 2014 I placed order #[redacted] online via partsgeek.com. I sent a email to partsgeek on 08/07/2014 asking for a order update as the only email I received was informing me that they had received the order and was processing it. On 08/08/2014 I received a email from partsgeek which provided me with the tracking information. Tracking number stated that all 4 shipments had the exact same tracking information and where to be delivered on 08/09/2014. On 08/09/2014 I had only received one box of the 4 packages. The package I received was not damaged and was small in size as it contained both Part # [redacted] and Part # [redacted] ONLY. Based upon the size of the box that I had received it would have been impossible for Part # [redacted] to have fit in that box unless there was a mini version of the part sent to me. I made several attempts to contact partsgeek via telephone. You cant speak to a live person as when you call the customer service number you are on hold from anywhere from 15 minutes to a hour then the call is forward to a automated system advising you the best way to contact a rep is via email and then the line is released. I have express my frustration about not being able to contact a live person to address me having not received this order via email several times as well. Each time it went unnoticed as nothing was every said about the issue. On 08/12/14 I received a email from partsgeek stating one of the 2 packages where actually delivered on 08/07/2014. That's interesting as the tracking numbers confirmed the package was in the state of CA on 08/07/2014. That's impossible for it to have been delivered to me not to mention the email I received from parksgreek stated 4 different packages which each having the same tracking number so now how was it one of the 2 packages? There was a RMA sent to me to return both parts [redacted] and [redacted]. I returned both items in the exact same box that it was received in.Tracking # [redacted] for the parts I returned.Desired Settlement: I have all emails to confirm communications with partsgeek. I can forward them if need be. I am requesting a full refund as I haven't received the entire order and the 2 parts I received was returned back.

Business

Response:

This is very interesting.. The billing address used for both orders:[redacted]

[redacted] First of all… we have an initial order[redacted] placed under [redacted]t shipping to [redacted]t [redacted]

[redacted]According to the White Pages, no currentresidents are listed for [redacted]. Then we have a second order placed[redacted]

According to the White Pages, no currentresidents are listed for [redacted]So now we have two orders with two separateshipping addresses, placed 3 weeks apart with different credit cards, differente-mail addresses and both claiming non-receipt despite FedEx showing delivered.At this point, there is a total loss claimof $510.17. It is currently being investigated. We do not refund parts that areclaimed to be missing or not delivered as indicated on our website. It is up tothe customer to contact FedEx. All tracking numbers are e-mailed when generated(before shipment) and sent no signature required as indicated on our website.We are not responsible for packages left in your absence. Nor are we are notresponsible for packages stolen after delivery.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I cant speak on behalf of a order claiming to have delivered to a completely different address with a completely different name. I would like to discuss my order ONLY not someone else order.

Regards,

Business

Response:

It wasn't placed under someone else's name. It was placed under the same exact name and billing address as "your" order.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I find it very disturbing that parts geek would message Revdex.com with vital and personal information of someone else including my own information that will be available to the public. Apparently they have complete disregard for there customer(s) and there personal information. Additionally I have spoken to a customer service rep about you the order that you are "claiming" is mine. Per the rep that order was returned to your warehouse prior to the writing of your message to the Revdex.com stating you had a lost claim totaling over $500 and is awaiting credit back to the customer. And to add insult to injury not once had the lack of not being able to speak to a rep was acknowledge. The first thing was done was partsgreek went on defense about me having received the order instead of actually acknowledging that I haven't received the entire order and at least during a complete and through investigation. Should that investigation had been done I wouldn't be accused of the other order that partsgeek are claiming is in question despite and considering that order had been returned to there warehouse even if it was my order. Also they would see that I did return the part of the order I received back under FedEx tracking [redacted]. I don't understand why you would lie to Revdex.com stating you have a claim for over $500 when at least I have sent the part of the order I did receive back to you all. Instead of accusing me of a order that isn't mine. Be a professional and address the real issue here. There haven't once been a reference on your behalf stating I did return the part of the order I received. I would find it hard to believe that you wasn't aware of this as partsgeek issued me the RMA for the return not to mention the date of the return is 08/15/2014 @ 8:36:10am. I shouldn't have to acknowledge this to you. Its my hopes that the world see my experience with such a disgraceful and terrible company and never do business with you all again.

Review: I purchased a product for a [redacted] minivan. the product was about 1/4 inch too long and would not mount. I bought 2 of them and did not open 1. I believe I should get the money back on both due to faulty manufacturing. but the one I did not opened should certainly been returnable.Desired Settlement: refund my money for both products. there are 2 of the same product.

Business

Response:

Hello,

A return has been set up to return to return (1) door handle latch cable. The other is not returnable as per your previous ticket "I had to flex this part about 1/4 of in inch to get the screws in and when I did this the lock mechanism popped out from the stress on the plastic."

As per our policy:I installed my part, can I return it?

All items must be in new resalable condition. We cannot accept items that have been used, installed, or disassembled.

You will receive an RMA e-mail is 24 hours.

Review: I purchased two window regulators for a 1990 S10 pickup, when they arrived it was discovered they were missing a key component that made them unusable. (The crank shaft that the window handle attaches to) I contacted the company online per their instructions and sent the parts back. I was charged a $23.39 restocking fee which I don't feel is owed due to parts being unusable. They have refused to refund the full amount claiming they sent what I ordered. The ad for the parts is misleading. I have been battling with them online for over a week now trying to resolve this, to no avail.Desired Settlement: I want a full refund of the parts. Not partial. I paid to ship the parts back and I will cover that cost, though I personally think they should pay for that too.

Business

Response:

We have refunded you in the amount of $34.34 (restocking fee and outgoing shipping costs). You should have an itemized credit invoice in your inbox for your records. We do not cover return shipping expenses. Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,