Parts Geek

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Because of the inconvenience, we have refunded you the core deposit of $19.00 on 05/23/2016. Please allow 3-5 business days for the refund to appear on your statement.  Once the...

credit has posted to your credit card statement, you may dispose of the part as you see fit. There will be no need to return the core deposit. Again, please accept our apologies for any inconvenience that we may have caused. Thank you for your patience.

[redacted]The RMA e-mail is generic. It is sent to every customer that is returning a part, regardless of the reason for return. We are aware that you received rotors, however, the system only sees the regulator on the order. We are aware that you do not have a regulator to return. The restocking fee...

and return shipping charges do not apply to you or your return. We are e-mailing a return shipping label to return the rotors to [redacted] An agent will be contacting you via phone shortly to discuss the issue. Thank You

The majority of our orders are delivered within 3-5 business days. We cannot determine if a customer lives in a rural area or how [redacted], [redacted] or [redacted] handle deliveries in rural areas. I will make a suggestion to the IT department regarding rural delivery transit times.

We do not have a Customer Service number as indicated on ourwebsite.According to the phone conversation that I reviewed on7/13/15, [redacted] disconnected the phone conversation with [redacted], becauseshe was confrontational. [redacted] asked [redacted] numerous times how he canassist to no avail. [redacted]...

[redacted] called back and again spoke to [redacted].  He explained to her that the part that sheneeded was out of stock at that time, and that she had been refunded for thepart. We have a copy of the phone conversations, as all phone calls arerecorded. As far as the refund goes, the bank/credit card companyaccepted the credit on their end. It was not rejected. The credit for the partin the amount of $9.98 was refunded on 7/6/15 @ 11:46AM. The transaction numberfor the credit was [redacted]. I highly advise [redacted] tocontact her financial institution.  If the credit was not applied to her card ending in 6288, we need documentationfaxed to us from the bank/credit card company showing that it was not applied. We can then proceed from there. Our fax number is [redacted]

Hello [redacted]You were refunded 7 days ago in the amount of $183.18. We appreciated your patience throughout the claims process.Thank You?

Inventory is updated on our website daily. We have multiple million square foot warehouses located throughout the country. We try our best to keep an accurate availability, however on occasion, we do have out of stock parts and backorders. It happens. There is nothing we can do if we go to pack the part and it isn't there. The only thing we can do, like every other company, is to apologize and refund the order, which we did.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded you $33.69 on 04/13/2016, please allow 3-5 business days for the refund to appear on your statement. Again, please accept our apologies for any inconvenience that we may...

have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have received the refund
Regards,
[redacted]

The inner fender well was refunded in full on 3/14/15. We apologize that it was not received with the rest of the order.

Thank you for contacting us. Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded Mr. [redacted] on 05/18/2016 for the return shipping charges he paid of $27.61. Please allow 3-5 business days for the refund to appear on your...

statement. Again, please accept our apologies for any inconvenience that we may have caused.

[redacted] was refunded for the missing part in the amount of $110.23 on 6/6/15.  As of today, the part is still in transit (Fed Ex tracking number [redacted], ship date 5/28/15). We have initiated a tracer with FedEx as per our policy.

We cannot block phone numbers in our call center.According to the tracking number for the [redacted], it was returned to sender. "Delivery refused - Unable to deliver shipment - Returning to shipper"The [redacted]r will be refunded ASAP. Thank You

[redacted] has been refunded for the fuel tank in the amount of $117.35. We apologize for the delay.

A pre-paid return shipping label will be e-mailed to [redacted]. Had a pre-paid shipping label been requested, we would have sent one.  We received 1 ticket ([redacted]) on August 31st. Mon, Aug 31 2015 09:19amthe item ordered -- [redacted] came Saturday August 29. When unpacked it was...

broken. How do I return this item for exchange of same part NOT BROKEN  There were no other tickets submitted from this customer, nor was a response received.

Mr. [redacted] has been issued a refund for $93.35 on 01/07/2016. Please allow 3-5 business days for the refund to appear. Mr. [redacted] will NOT need to return the parts and can dispose of them as he sees fit. Thank you..

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me.I received the $6.51 [redacted] return mail refund on March 12--finally.  Thank you!However, I am disturbed that Parts Geek still does not acknowledge that they falsely advertised Metrix WO133, which is the correct part, but instead sent Metrix 6557, the wrong part.  If you check their site, they still advertise and list Metrix WO133 for 1991 Toyota Camry blower motor resistor, when they have admitted in an email that they do not have Metrix WO133 in stock.  Metrix 6557 is not Metrix WO133!  They haven't corrected their listing.That is their and some unfortunate future customer's problem!I thank you, Revdex.com of New Jersey, for helping me secure my $6.51!  Thanks for all your efforts to protect consumers!!! 
Regards,
[redacted]