Parts Geek

Review: What I ordered was not even close to what I received, pictures were sent as verification- now they want me to pay to return the item when it was there fault.

I do not want to pay for return shipping due to their error, I already paid for shipping once.Desired Settlement: I want them to pay shipping and a full refund. This is for a wheel part that I ordered and will not even have received by over two weeks now, I'll pay more local for better service.

Business

Response:

We will be issuing you a FULL refund on [redacted] credit card. There will be NO need to return the wheel and [redacted] may dispose of the incorrect part as she sees fit. Please allow 3-5 business days for the refund to appear on the credit card statement. We apologize for any inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

terrible service after the sale. I need to stop an order but was told by customer service I had to receive it then return at my Expense .

Review: I ordered several parts from Parts Geek but this pertains to the 2 [redacted] brand distributor caps I ordered for 16.75 each. What I received were two [redacted] distributor caps that appear to be valued for 11.75 each according to Part Geeks webpage.

I wrote out a ticket to to ask what I could do to make this right. After several days I received an email requesting information that I had already sent. I sent the info again along with my phone number giving them option to call me.

I received another email stating that someone would get back to me with 24 - 48 hours. and it gave a phone number and option to call them. Nothing.

I attempted to call several times with the same recorded "high volume" message and was cut off AND have yet to have them contact me.Desired Settlement: I would like to be able to send the incorrect parts back at no charge to me and receive the correct parts with 2 day delivery service at no additional charge to me.

OR

Send the incorrect parts back at no charge to me and receive a full refund IF I can not get the desired [redacted] parts in a timely manner.

That's it....simple.

Thanks,

Business

Response:

Mr. [redacted] will be receiving a full credit for the distributor caps he received in error $33.50. Mr. [redacted] will not need to return them and can keep the parts received or dispose of them as he sees fit. Please allow 3-5 business days for the refund to appear on his statement. We apologize for the inconvenience.

Business

Response:

We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

I am sorry for the inconvenience

Consumer

Response:

Review: [redacted]

I am rejecting this response because:This is simply bad business practice. Companies that are not willing to pay fully for what was clearly their fault have no business being in business....your mistake should not cost me the customer. Bad business practice.

Regards,

Review: This company sell auto parts via the internet, and they charge a core fee on certain products, which they state customers well get back once the old part is sent back to them, but the customer is responsible for the shipping charges, which tend to be more than the core fee they charge. For example my order included a core fee of $35 but the cheapest return shipping charge is $40 with UPS and $35 with FedEx. The shipping fee is high due to they accept returns for refurbishing/to refund the core fee at their NY warehouse only. All customer the are charged a core fee residing in the west coast are loosing the fee by default.

They also make the customer pay for all shipping charges even when they make errors and send out the wrong parts. They make the customer pay the shipping fee to return the wrong item after they have paid shipping to receive the item. The return fee is higher due to customer do not send items in bulk and get a high shipping price for which they do not refund.Desired Settlement: They should refund original shipping charge, and prepay for a return label when it is their error. They should stop charging Core fees when doing business in the internet due to high return shipping charges.

Business

Response:

Prior to Mr. [redacted] placing his order on his checkout page, we note [redacted]please see customer service page for refund and return details[redacted]. As our website clearly notes prior to ordering any products: How Should I Ship Back My Return? 1. Check that all of the parts you wish to return are included in your RMA e-mail. 2. We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage. 3. All returns should be able to be tracked from the time you ship your return until it is signed for on the dock. 4. Please make sure to clearly write the correct RMA number on the outside of the shipping box. 5. Please do not write on the "boxes" your parts come in as your product will not be considered "resalable". 6. All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault. I got a wrong part, who pays for return shipping? We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer. However if the customer was sent merchandise they did not order, once confirmed thoroughly if a wrong part was sent to our customer’s and a definite error on our part, Parts Geek would not expect our customer to pay for our mistake. Parts Geek would offer a prepaid shipping label for a definite error on our part. Core charges can be pricey to return as they are sometimes heavy. However Mr. [redacted] did not contact us prior to the order and agreed to our policies as he placed 2 orders with Parts Geek. Our no return shipping reimbursement policy has been in place since 2002, at this time we cannot change our policy.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I bought two auto parts from this company. I provided them with the make and model ). The parts I received from them don't fit this make and model. I tried to contact them but they wouldn't respond.Desired Settlement: shipping the parts back to the company on their expense and getting the right parts. If they don't have the parts, I want my money back.

Business

Response:

According to our records, we shipped the part numbers ordered. What were the part numbers received?

The return information was e-mailed to [redacted] on 8/11/14

Your RMA number and return instructions are listed below.Please write your RMA number on the outside of the shipping box in black marker. Do not write on the parts boxes themselves as we will not be able to resell your item. All cores must be returned in their original box. RETURN ADDRESS:

RMA# [redacted]

Attn: ReturnsHow to return your part:

All parts must be returned in their original box and in resellable condition.

Parts cannot be installed or damaged by incorrect installation. Electrical parts are not returnable if unsealed

Make sure you properly package your return. We are not responsible for items damaged in transit.

You are responsible for all return shipping charges.

You may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or loss. We are not responsible for uninsured, damaged, or undelivered packages. Refunds:

Most part refunds are processed within 30 days of receipt. If you have not received your refund within 30 days, please feel free to contact us anytime.

Review: I ordered a refurbished wheel/rim from this company and never received...every time I call I don't get an answer and I also emailed several times with no response...at this point I just want my money back......I have ordered from here before and got my part quickly so this time I really don't know what the problem could be...it has been over 3 weeks and I still haven't received my part...Desired Settlement: I would like my part that I ordered...if not I just want my money returned to my bank card

Business

Response:

Unfortunately, we are not showing any records of a recent order being placed with us based on the credentials provided by [redacted] with her name and email address that she has provided. If [redacted] can provide an invoice number 11-[redacted] and/or an email address she used at the time of this order, we can investigate further. Thank you

Review: I ordered 2 spring shackles and 2 shackle brackets on 2/25/14. I received 1 shackle on 3/3/14. Only reply I got when I would attempt to contact them was they asked if box was open I said no. Then they said it was warehouse issue on 3/7/14. They have not replied to my repeated attempts to find out what is going on since 3/7/14.Desired Settlement: either the parts very soon or a refund.

Business

Response:

Mr. [redacted] was refunded $51.30 for the missing part on 03/17/2014. $42.35 for the part and $8.95 in shipping charges. We apologize for the inconvenience. Please allow 3-5 days for refund to appear on the statement.

It is an absolutely horrible and untrustworthy company. They shipped us the wrong part,
my husband had ordered a passenger side outer mirror and they shipped us a driver side mirror and then refused to exchange it so we had to buy the correct part. They charged us for shipping the wrong part as well as the correct part and then charged us a restocking fee as well. My husband was on hold for a very long time trying to get customer service which in the end did nothing for us. In the end it cost us two shipping fees from Parts Geek and then another $13 to ship the wrong part back, so we paid about an extra $30 for back and forth shipping. We would have done better buying it elsewhere.
They do not are about their mistakes and the customer is dunned for them.

Review: Ordered an auto part. Didn't get it. Got charged for it. Customer Service won't respond to emails or answer phone.Desired Settlement: The business should refund my money for order [redacted]. Then they should be shut down permanently.

Business

Response:

Customer

Service is not available via phone. The Customer Service page of our website ([redacted] has a support ticket

system at the top of the page. Under “how do I contact you”, it also states to

fill out a support ticket. Mr. [redacted] notified us through our customer service

ticket support system. The communication between Mr. [redacted] and us are as follows:

We currently have UPS doing an investigation on Mr. [redacted]’s

package. It

will start with a seven day tracer to see if they can locate where the package

was delivered. If they cannot trace the package they will start paperwork to

file and complete the claim. Claims take approximately 30 days to settle. We

are not responsible for replacing any lost orders while the claim is

processing. All replacement parts will have to be reordered until the claim is

settled. Once the claim is settled a refund will be issued back to the credit

card for the missing order.

Review: The car part that I ordered online arrived damaged. The company did not reimburse me for the cost of shipping the defective part back to them, charged me a 15% restocking fee (for a defective part?), and did not issue the refund in the time that their email stated it would be issued. To date, I STILL have NOT received my refund. This business appears shady in its practices, and I would like for other potential customers to be aware of the risks associated with doing business with them.Desired Settlement: While I will not do business with this company again, I would like to have the refund that I am due of $65.99, even though the company took 15% to restock a defective part, and also did not reimburse my return shipping cost. It is unjust for me to have to pay to send back a defective part, when I already paid shipping to have it delivered to me, and I could not use it, because it was defective. Additionally, it is unjustifiable to have me pay to restock a part that can not be used by anyone.

Business

Response:

We apologize for the error in the refund. Mrs. Taylor credit card was refunded $65.99 on 08/15/2015 and $20.59 on 08/28/2015 for a total refund of $86.58.

Review: I purchased a product online. Received the package and returned it unopened. It has been over 2 months since the return and the money has not been refunded back to me. I have submitted multiple support tickets and now the automated screen is telling me I have used up my maximum amounts of tickets. I am tired of having the run around with this company. There is no phone number which is so unprofessional. The phone number listed is to a different business.Desired Settlement: To refund the full amount with no restocking fee taken out.

Business

Response:

The return tracking number of [redacted], doesn't show that it was delivered to us.Tracking Number: [redacted] Expected Delivery Day: Monday, July 7, 2014 Postal Product:Package Services Features:InsuredJune 30, 2014 , 6:17 pm Departed Post Office [redacted] Your item has left our acceptance facility and is in transit to a sorting facility on June 30, 2014 at 6:17 pm in [redacted]. June 30, 2014 , 4:55 pm Acceptance [redacted] It shows that it was shipped out on June 30th, but shows no movement except to say that it departed the Post Office on June 30th. There are no updated scans from [redacted] It doesn't even show delivered to us. As the shipper of the package, and since you insured it, I would follow up with the Post Office and find out what they did with your shipment. It looks lost in transit.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered some parts from Parts Geek, they arrived damaged. The parts were refused and [redacted] sent them back to sender. All I wanted was the parts that I had ordered sent to me undamaged. Well, you can't talk to anyone on there telephone number listed so the only correspondence is with email, which in itself is ridiculous. So I receive an email stating that I will be issued a refund within 30 days minus the shipping fees that I paid and the restocking fees that apply. This whole situation is crazy and extremely poor customer service. I still do not have the parts that I need and now I am losing money for nothing, no fault of my own. I just don't understand how you can do business in such a manner, this was my first experience with Parts Geek and definitely my last.Desired Settlement: I did nothing wrong. I should either get the parts that I ordered or a full 100% refund.

Business

Response:

Mrs. [redacted] was refunded $81.65 on 03/24/2014. Mrs. [redacted] contacted us regarding the balance of $10.95 on her order and we are in the process of refunded her the balance of $10.95 from her order. Please allow 3-5 days for the remaining refund to appear on her statement. We apologize for any inconvenience this may have caused.Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Hello,I also sent an email on March 21 stating that we were finally in contact with [redacted] in customer service and he said we would be refunded 100%. I have received credit for the damaged items on my account. I am still waiting for the refund of shipping charges.

Review: Purchased part on line, payed fully never received item?I contacted them by phone which they hang up as soon as you ask for help receiving a credit or refund. They indicate on the website to send a support ticket which I have done 11 eleven times with no response ,as per the instructions I give all the info pertaining to the transaction ,they then send you a response someone will contact you in 24-48 hours , what a joke. No Response.Desired Settlement: Full refund

Business

Response:

MR. [redacted] credit card was refunded in full $81.48 on 01/31/14 and $8.95 on 02/06/2014. Please allow 3-5 days for the credit to appear on your statement. Thank you

I order a part for a truck and they mailed me a part for a sedan different brand. I tried to call several times and was always on hold for at least 15 mins, then once the rep answer call they are so rude. I was able to return the part and was charge a re-stoking part when it was their mistake and its clearly on their website they wont charge unless its not their mistake. Horrible service, I would skip the company and not order from them.

Review: Paid for items that were not received. Reference order number [redacted] was told items shipped but they did not. One box was sent and all items could not have fit in one box. I call and I'm left on hold and then phone just hangs up. Order was over $231 items received two rotors and belt which cost about $40 total.Had a picking slip in box that was shipped number [redacted].Desired Settlement: I would just like to receive the items that I paid for!

Review: I ordered a part online through them on 1/19/2105 5:07pm and contacted them within hours that I did not need the part after all and would like to cancel. I learned that they will not cancel orders no matter what, even though my product had not been shipped. I emailed them and they give me this response, which I find absurd "The reason we can't cancel order is within minutes of the order being placed the part is boxed up and put onto a pallet to be picked up by one of the carriers. They pick up the pallets every 30 minutes to an hour as we have that many parts going out daily, "

Basically they told me to refuse the package as an alternate to them cancelling it. So I decide to do what they told me to hoping to get my money back when I return the part. After a week of waiting and my money being tied up, I emailed them many times after I saw that they received it. They respond basically telling me that it would take time to process and inspect the item then issue the refund. I told them they did not need to inspect as the box was never opened and refused through the post office. They basically tell me it may take up to 30 days for a refund. Angry at this point I contact my bank and file a complaint to try to recoup my money.

They issue me a temp credit of $48.25 and are investigating currently. I suddenly start receiving emails pertaining to my refund, I assume [redacted] got them moving. Finally they inform me my refund will be issued in 3-5 days and there will be a 15% restocking fee. I responded telling them I would not be paying the fee as I tried to cancel the order prior to it shipping and they refused to do so. I was completely unaware they would charge a restocking fee as I saw nowhere on their website such a note, I rather found out when I noticed in small type at the bottom of my last email that they charge 15% restocking fee. They force the part on consumer then charge them a fee, This a blatant scam in my eyes. I see now many complaints have been filed.Desired Settlement: I would like my complete refund of $48.25 and I would like the business to post in some form of large print on their site that they will charge a 15% restocking fee and that they do not accept cancellation orders, perhaps they should have a checkbox acknowledging that, so their customer is aware of this practice prior to ordering. As I was unaware of either until it was too late. I feel they purposely deceive the consumer to make money off their crooked return policy.

Business

Response:

Our cancellation policy is on our Customer Service page:Can I Cancel My Order?We do not accept order cancellations because we often package products within an hour of ordering which is why we don't have the ability to cancel orders. We begin the order process as soon as the order is placed. Order Confirmation once the order is placed:Dear [redacted]Thank you for ordering from Parts Geek! We began processing your order as soon as you placed it. For this reason, orders cannot be changed or cancelled once they are placed. At this time, your order is pending subject to credit approval and inventory availability. You will receive a Sales Invoice once your order has been assembled and packaged. If you do not receive a Sales Invoice within 24 hours, please contact us via EMAIL.'Order Invoice:Dear [redacted],Thank you for ordering from Parts Geek! We are pleased to inform you that your payment has been confirmed and your order is now in the processing status. As soon as your order has been released for shipment, you will receive an e-mail confirming shipment. This usually takes 1-2 business days. In the event that any part of your order is temporarily out of stock, we will ship the portion of the order that is immediately available for shipment and will refund you for the part that is not available. You will receive a separate out of stock confirmation e-mail. Please be aware that it is not possible to change or cancel your order. The order was placed online on Monday, January 19, 2015 @ 7:06PM. We are closed @ 7:06PM. Our business hours are listed on our Customer Service page: Mon-Fri: 9am-6pm EST.The order was approved and the credit card charged @ 7:07PM. We received ticket[redacted]on Tuesday, January 20, 2015 @ 12:41PM.Tue, Jan 20 2015 12:41pm: I ordered a part from you before noticing you do not cancel orders. I do not need the part and would like to cancel or return it. I find it silly that I would have to wait for the part to come then return it as it is wasting time and money when it hasnt even shipped yet. Please let me know how to get a refund ASAP and if we can do this without wasting resources and time. I would like to order from you in the future but find this policy is silly and may deter me from using you in the future if that is the case. The package was shipped via [redacted] on January 20, 2015 and packed for shipment @ 12:03PM. It was too late to cancel the order, even if we could. As indicated on our website, a 15% restocking fee is charged on all returns that are not a direct result of our error. Will I have to pay a restocking fee?If your product is returned for any reason other than a definite error on our part, a 15% restocking fee will be deducted from your refund. Restocking fees are not refundable for any reason. ?

Consumer

Response:

Review: [redacted]

I am rejecting this response because:You are deliberately misleading customers and not offering cancellation simply for the fact of collecting a restocking fee. I have researched and see the [redacted] is investigating you on several other issues regarding your schemes. I have also filed a claim with them to make sure your cons are brought to an end. I will NEVER do business with you again and surely will spread the word of your dishonest practices, Hope it was worth the $10 you coward thieves!

Regards,

Review: I ordered a pair of windshield wipers from Parts Geek on September 11th, 2014. When I received the windshield wipers within a week, I tried to install them. The driver side wiper was installed properly but I noticed the passenger side wiper was NOT the right product. Due to the wrong connecting piece that would latch to my wiper shaft, I had to send the wiper blade back to the shipper. Parts Geek provided me with a Return Authorization # but did not pay for my shipping to return the product. When I ordered the wiper blade, I did a search for all [redacted] Toyota [redacted] parts that would be compatible with my vehicle. Since I ordered a wiper blade that Parts Geek said would be the correct windshield wiper blade for my vehicle, I trusted they would send me the right one. It is not the customer's fault for receiving the wrong product that they were told would be compatible. Therefore, Parts Geek should reimbuse me for my return shipping.Desired Settlement: I would greatly appreciate Parts Geek refunding me $16.10 for my UPS return shipment from [redacted]. This was sent to their Returns Warehouse, but not where their headquarters is located. I have emailed their Customer Support several times regarding the refund, but they have refused several times. They need to to be more aware of their customers' needs.

Business

Response:

$16.10 to ship a $10.38 wiper blade is excessive. In order to be considered for return shipping reimbursement, a copy of the UPS receipt must be faxed to [redacted]. Please include your order number and name. We do not reimburse for packing materials or insurance.

Review: I have ordered from partsgeek.com and they have sent a wrong auto part! They charged me $120.00. I have contacted them via phone 6 times and had no response from them execpet a msg that they are experiencing too many call at ones. I also send them several emails and had to response. My husband called them twice and got hung up on twice.Desired Settlement: I want my money back and a return info so I can send the wrong part back. Please help

Business

Response:

We are unable to find any orders regarding this customers complaint, via her name, email address, telephone number or address listed. For us to resolve any issues with this customer we will need the order number **-XXXXXXXX and email address used to place the order.

Thank you

Review: I helped my partner [redacted] to order a part on your website and now I am helping her file customer service issue with partsgeek.com. She ordered a passenger side mini cooper side mirror and received a driver side mirror instead. I tried calling to get this resolved, but after 30 minutes on hold and re-dialing again and again, no one answered and there was no way to leave a message over the phone. A machine picked up after 30 minutes on hold and asked me to file for a return on their customer service web page. I went to the web page and found this message for the link to file a for a return: "Our online ticket system is currently offline. The ticket system will be back online Monday. All orders are still being processed."They have a strict time frame for allowing for returns and not accepting calls OR emails is not letting me file within that time frame! That is completely unprofessional. I need a response or I will have to cancel my payment to them.Desired Settlement: Give me a full refund for the wrong part that was delivered. I will not support a business that refuses to treat their customer right.

Business

Response:

[redacted]

We are unable to find any orders with the customer information provided. We will need an order number ([redacted] or the email address used to place the order to assist Mr. [redacted] any further.Thank you

Ordered a tailgate from this company. It arrived damaged, and I refused it. Shipper took it back and I called and (with great difficulty getting through) ordered the replacement, and although the shipping for the replacement was free they tried to charge me more for the part. When it arrived it turned out to be the EXACT same part with, of course, the same damage. These people are crooks. Pure and simple.