Parts Geek

Review: I purchased a radiator as soon a I opened it, the radiator was almost 6 inches smaller top to bottom and no way to mount the fan shoud so I emailed the company . My email said it was the wrong radiator so they gave me a return number, and I sent it back to new Jersey I I tried to contact but no answer. I waited till I got the second bank statment then email them. They told me I needed the box number. I sent the box back and radiator back there not giving me a refund.Desired Settlement: They got the radiator back all I want is my money back.

Business

Response:

As per our website and email confirmations:How Should I Ship Back My Return?

Review: they will not refund the sum of 89.98 its been 11 days they are suppose to refund back to my card with in 3 to 5 daysDesired Settlement: refund now waited long enough

Business

Response:

[redacted] placed an order on 11/01/2013 for part #[redacted] The order was delivered via UPS tracking number [redacted] on 11/04/2013 signed for by [redacted]. [redacted] contacted us and notified he received the wrong parts. We issued a pre-paid shipping label to [redacted] on 11/04/2013 and the incorrect part was returned to us on 11/05/2013 and delivered to our warehouse on 11/07/2013. [redacted] has called us numerous times requesting his refund and has been advised numerous times of our return and refund policy as it is also clearly listed on our website and email confirmations [redacted] has received regarding his order.

How long do part refunds take?Most (but not all) returns are credited within 30 days of

receipt of return. Credit card refunds take approximately 3-5 business days to

show up on your statement AFTER we process the credit. This is beyond our control.

All refunds are applied in the same manner you paid (e.g., if you paid with a

check, you will receive a check refund). You will receive an e-mail the day

your refund is processed.

They are returned to our processing centers via pallet and

processed in the order they are received. Once the pallet is broken down, they

are separated by reason for return (core, defective, returned to sender, not

needed, incorrect, etc..) and processed individually. This is the point where

the returns are actually checked in and your credit is processed.3-5 days [redacted] is speaking of is the time frame the refund takes to appear on his statement after the credit is processed. Thank you

I order a [redacted] and I wanted to ship it to my uncle's place where I'm working on the car. They send me a email a few days later saying I have to send it home or change the address of my credit card. It was dumb but I told them to send it home. It said it would arrive on Saturday. I was upset to be a few days behind but alright. Now it's telling me it's behind by 5 days. I needed the part forever ago and all they've given me is unreliable customer service. The part better fit and work or I'll be heavily upset.

Review: In March of this year I purchased a [redacted] from PartsGeek.com for my private vehicle. As part of the purchase, I was charged $90 for a [redacted] fee which was refundable when I sent the old [redacted]. I sent the old [redacted] to the designated address provided by the company. I followed their specific instructions and I also received confirmation of receipt of the package by the vendor through the delivery company.

After not getting my refund within the time the company said they would give the refund, I emailed the company through their website. They asked if I had properly mailed the unit and I verified that I had and that I had also received a verification of delivery. They stated they would pass on the issue to the accounting department. I contacted them a second time to follow up but I just keep getting told that the case is getting forwarded to the accounting department. No specific dates were given for follow up and nothing has been received to date. I mailed the [redacted] to them in April.

Please note that my address at the time of purchase was [redacted]Desired Settlement: I would like the [redacted] value I paid refunded plus $5.00 for the cost of having my original $90 for nearly 5 months and for the time and frustration I've endured dealing with this business.

Business

Response:

A check for $90.00 has been requested to be issued for Mr. [redacted] on 09/11/2013. Mr. [redacted] will receive a check in the next 2 weeks at the address listed when he placed his order.

Review: I had ordered a window regulator with electric motor, for a customer's vehicle - 1994 Ford Ranger, on July 18, '13. A few days later I received the correct window regulator, but no electric motor.

My customer needed his truck asap, so I installed the window regulator and used the original motor from the truck, as it was still functional.

I then notified Parts Geek I would keep the part and asked for $15.13 for the price difference for not receiving the new motor.

They insisted I send the part back. The part was correct - just lacked the motor which I used the old one due to an irate customer.Desired Settlement: The difference between part # [redacted] (part ordered) and Part # [redacted] (part received) which is $15.13.

Business

Response:

[redacted] placed an order via our website on 07/18/2013 for

(1) window regulator part # [redacted] for $ 46.38 and $8.95 ground shipping. The order was delivered via UPS tracking

number [redacted] on 07/24/2013.

[redacted] contacted us to state

the window regulator he ordered did not come with a motor as the description

stated. (Notes: DRIVER SIDE FRONT POWER WINDOW REGULATOR

WITH MOTOR) If [redacted] did not receive the

part he ordered he would need to return it as our policies, we cannot credit

customer’s partial amounts for parts that do not come delivered in full.

If the part for any reason becomes

defective we cannot be responsible for any defects or damages because [redacted] installed a part he did not order. For [redacted] to be issued a refund,

[redacted] will need to return the incorrect part received. We have issued [redacted] a return authorization number and full instructions on how to return the

incorrect part to his email address given on the order. Once the part is

returned, we will refund [redacted] in full for the incorrect part.

Review: I shopped at Partsgeek.com's website like I have numerous times before without and issues. I used their automated drop downs to select my vehicle's year, make, and model. Part# [redacted] came up as a match for my vehicle (2012 Audi [redacted]).

Once I received the parts I tried to install them on my vehicle and found out they were too small. I contacted parts geek regarding this issue and sent them a picture of the wheel bearing they sent me next to the one I removed from my car. The size difference was noticeable. Their warehouse stated that I received the correct part for my vehicle but they would refund me without charging a restocking fee of 15%. This is not the case, this part is NOT made to fit the vehicle their website describes. I was preparing to return the parts and read their return instructions which stated that the consumer is in charge of all return shipping costs. I don't believe this is fair when the mistake was made on their end.Desired Settlement: Refund my order + return shipping cost. Realize that Part [redacted] does not fit a 2012 Audi [redacted] and remove it as a match on their website so other customers won't order part's that don't fit.

Business

Response:

All return shipping receipts must be faxed to [redacted] Attn: [redacted] to be considered for reimbursement. We do not reimburse insurance costs, packing materials, or expedited shipping.

Review: I have tried numerous times to reach partsgeek. I have a doa part failure. I received an email saying their inbox was full. Tried again on 8/10 and received a ticket number [redacted]. No one has ever called. There is only a line to order. I've never been able to get a rep on that line either. I've sent Facebook messages, emails and even on twitter, nothing. I purchsed the item as a new, not rebuilt and paid extra for a two year warranty. Now I have a broken part, a truck that runs like crap and is stuck in 4 wheel drive. No one answers their phone, in fact it hangs up on you after holding for about 20 minutes. It told me to open a new ticket, but since I have an active ticket, it won't let me.Desired Settlement: I want my part replaced or a complete refund of part and warranty. I'll get it someplace else!

Business

Response:

We apologize for the lack of customer service we have not provided [redacted]. The agent handling her support ticket did not respond correctly and has been reprimanded appropriately regarding this matter. We have reached out to [redacted] and left her a message and have also responded to her support ticket:Tue, Aug 25 2015 10:43am - Hello,I just called you and left a message. I apologize for the delay any inconvenience this has caused you. I will be sending you a pre paid shipping label to return the defective part. Once the part has been returned and processed we can at that time refund your credit card.Prepaid shipping label was emailed to [redacted] on 08/25/2015 to return the defective part. VIA UPS tracking number [redacted]. Once the part has been returned and processed, we will issue a full refund to [redacted]. [redacted] MUST return the defective part to receive a refund.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:We just received an oem replacement part. Once it is installed and the vehicle is checked for damages, we will return your part for a refund. You made me wait a month before you responded to me. I appreciate you waiting until the new part can be installed. It is scheduled for installation Friday 9/4/15. I did find the return label. Thank you

Regards,

Business

Response:

You're welcome.

Review: Purchased $800 in products from this company and all parts were delivered on 2/22/2015 with the exception of an Inner Fender well #CH1246101. Contacted sales more than once as there is no human customer service and was told I would recieve an answer to the problem in 1 hour every time. No response either by e-mail or by phone. They require I submit a Support Ticket, which I provided 2 also with no response. Not being able to speak directly with customer service makes this incredibly difficult.Desired Settlement: Parts were purchased in anticipation of installation in a timely fashion as promised. I now have a vehicle taking residence in a rented garage space until this work can be finished. Need part to complete project.

Review: I received a defective alternator and the only response I can manage to get is via email stating that they do not have any kind of exchange program at this time and that I need to ship the part back and the customer is responsible for any freight charges while I reorder and pay once more for the second part and core charge. I have made multiple attempts to speak with someone but when I call the only phone number I sit on hold for hours at a time. This has been going on for several weeks now. This has to be one of the worst experiences I have had and I regret ever ordering anything from this joke of a parts supplier.Desired Settlement: I would like a functioning part shipped in exchange for the defective part and they need to cover or reimburse freight charges as a result of their mishap.

Business

Response:

We do not have an exchange program in place at the present time as previously indicated. Therefore, we cannot ship out a free replacement.We have sent the customer a pre-paid UPS shipping label ([redacted] to return the defective product. It was e-mailed to [redacted] As a 2 year warranty was purchased on the product, outgoing shipping charges will be waived on the reorder.

Review: They sent me the wrong item and were out of the right one, but that doesn't matter because they don't do exchanges. Instead, they said that I could return the part, but I would be responsible for the return shipping. I attempted to contact them by phone several times, but the phone just rings. So I had to resort to communicating by email, which was a waste of time. In the end, I am stuck with two windshield wipers that don't fit my car, even though their website said they did, or I can pay to have them sent back.Desired Settlement: I would like to return the wrong parts they shipped me and get a full refund without having to pay return shipping or restocking fees.

Business

Response:

Ms. [redacted] will not be charged a restocking fee. According to [redacted] part number [redacted]s the correct blade for her vehicle, a 13 inch blade. We shipped Ms. [redacted] what she ordered. We did not choose an erroneous product and ship it out.

As indicated on our website:

I got a wrong part, who pays for return shipping?

We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

We apologize that the blades do not fit. To offset the cost of the return shipping expenses, which will be minimal, we will refund Ms. [redacted] her original outgoing shipping charges.

Review: I ordered truck parts from the company through their online storeWHen my package arrived, they had failed to send four of the five item I needed to get my truck runningI used their online system to file a customer service request, in the initial request I stated that the parts had not been shipped, but if they couldn't deliver the parts by the end of the week, I would need a refundFive days later, I still had not heard from them (it was the week of CHristmas, so I understand) so I filed a second customer service request stating I needed a refund on the parts they had not shippedThat same day, I recieved a reply to my first support request, but the reply was only two lines: the new Fed Ex tracking number and an estimated delivery date that was well after my deadlineA day later, I recieved a reply to my second support request that simply repeated their first replyMy problem is that I have followed their procedure to request a return authorization, in fact I tried to get them to not send the parts twice, but they are not reading my support requests, and there is no way to get in touch with a real person on their end (I've tried calling three times, each time I stayed on the line until the machine disconnected me.) Now, because their warehouse made a mistake and did not ship the parts, and because their customer service epartment messed up and did not read my support requests, the parts will be shipped to a house I was visiting almost a week after I have leftWhile I was writing this, I recieved a third reply stating that I would have to requst a [redacted] (I already have) and pay a 15% restocking feeIt's not a lot of money, but my truck has been out of commission for a week longer than it should have, it's been a huge source of stress, and the company has yet to send anything but computer generated responses.Desired Settlement: I would like three things from the company: 1) to talk to a representative in person2) for them to issue me a return authorization3) for them to pay the return shipping and waive the 'restocking fee,' despite their written policyA responsible business does not pass on the cost of their mistakes to their customersIf Parts Geek did these three things, I could walk away from this situation not only satisfied but actually reccomending themMistakes happen, I just want them to assume responsibility for their mistakes
Business
Response:
Customer Service is not available via phoneThe Customer
Service page of our website [redacted] has a support [redacted] system
at the top of the pageUnder “how do I contact you”, it also states to fill
out a support [redacted] notified us through our customer service
[redacted] support systemThe communication between [redacted] and us are as
follows:
Status:
closed
Priority:
High
Department:
Returns Department
Create Date:
12/26/02:pm
Name:
Email:
Phone:
###-###-####
Source:
Web
Order Number:
Subject: Parts not recieved
Assigned Staff:
Last Response:
12/27/11:am
Close Date:
12/27/11:am
Help Topic:
Return a Part
IP Address:
Last Message:
12/26/02:pm
Thu, Dec 02:11pm
I placed an order for parts, but most of my order was
not recievedI put in a customer support [redacted] last saturday (support
[redacted] number [redacted]) but I have not recieved a replyI had to go buy the
parts, I couldn't wait any longerI need a refund on the following parts:
[redacted] - [redacted] - [redacted]
Fri, Dec 11:31am - [redacted]
Estimated delivery :
Fri 1/03/
US
[redacted] #[redacted]
Status:
closed
Priority:
High
Department:
Customer Service
Create Date:
12/21/12:pm
Name:
Email:
Phone:
###-###-####
Source:
Web
Order Number:
Subject: Parts not recieved
Assigned Staff:
Last Response:
12/27/05:pm
Close Date:
12/27/05:pm
Help Topic:
Track an Order
IP Address:
Last Message:
12/26/04:pm
Sat, Dec 12:18pm
I ordered the following parts for a [redacted]:
When the package came, the only part that was included was the [redacted]
Looking closer at the [redacted] tracking info, it says there was only one piece
included in the orderI'm in [redacted]I NEED to be back on the road
this week to get to a job interview in [redacted]
Thu, Dec 02:11pm - [redacted]
Estimated delivery :
Fri 1/03/
US
Thu, Dec 04:49pm
This doesn't help meI said in my [redacted] that I had A
JOB INTERVIEW A
STATE AWAYI am on a deadline, I had to go buy the parts elsewhere, I NEED
A REFUND, I NO LONGER NEED THE PARTSPlease see my other [redacted], [redacted]
I don't mind your siteI know mistakes happen, and with Christmas and all,
I understandI'll probably give the site another chanceBut I am getting
pretty frustrated here
Fri, Dec 05:33pm - [redacted]
We regret to inform you that we cannot cancel orders
once they are placed as indicated on our website and order confi[redacted]tion
e-mailsYou can either refuse the package upon receipt or contact us for an
[redacted] to return the productPlease be aware that there may be a 15% restocking
fee applied to your return depending on the reason for cancellationIf the
cancellation is a result of a duplicate order, you will not be charged
Thank You
Customer Service
[redacted] ordered parts that were ground shipping
onlyAs our website states Ground
orders are usually delivered in to business daysWe do not offer
delivery on Saturday, Sunday or holidays
[redacted] placed his order on 12/15/(Sunday) and was processed 12/16/The
parts shipped out on 12/17/as indicated also on our website Tracking
numbers are usually available within to BUSINESS DAYS after placing your order(On some
orders it may take longer than days) All tracking numbers are e-mailed to
the e-mail address you provided at the point of sale
We
responded to [redacted] every time he contacted us[redacted]’s parts were
delivered in the time frame promised 3-business daysWe are unable to
cancel or change any order once it has been placedWe have issued a return
authorization for the parts [redacted] requested to return and the [redacted]
number with full instructions how to return the parts were emailed to [redacted] at his email address of [redacted] on 01/03/
[redacted] will need to return the parts to be refunded any moniesOnce the
parts are returned, we will refund [redacted] credit card
Thank you

Review: Returned part with RA# on Sept 19th, 2013. They signed for it and with three attempts to contact, no refund has been issued.Desired Settlement: REFUND

Business

Response:

We have issued credit on [redacted]’s credit card for $56.53

on 11/04/2013 for brake rotors [redacted] returned due to ordering them

incorrectly. The customer received credit for the parts minus a restocking fee

of $9.98. (Please allow 3-5 days for credit to appear on statement.

How

much will my refund be?

Refunds will only be issued on the part itself minus any discounts and/or

restocking fees. Outgoing shipping charges are not refundable for any reason.

Will I have to pay a

restocking fee?

If your product is returned for any reason other than a definite error on our

part, a 15% restocking fee will be deducted from your refund. Restocking fees

are not refundable for any reason.

Business

Response:

We have issued credit on [redacted]’s credit card for $56.53 on 11/04/2013 for brake rotors [redacted] returned due to ordering them incorrectly. The customer received credit for the parts minus a restocking fee of $9.98. (Please allow 3-5 days for credit to appear on statement. How much will my refund be? Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason.Will I have to pay a restocking fee? If your product is returned for any reason other than a definite error on our part, a 15% restocking fee will be deducted from your refund. Restocking fees are not refundable for any reason.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: How is sending me the wrong parts my fault. You accepted that it was your fault when I returned the brake pads, which were for a police package. I didnt have a restocking fee on those. Then it takes two months for a refund on the rotors that cost me over 25 dollars to ship back and you charge me a restocking fee on the order you messed up. Keep your ten dollars you lazy bums! I did not order the wrong parts. I'm not even able to order the parts they sent me because it doesnt register on the list of parts that fit when you enter the make model and year of the car. Parts Geek will never get any business from me again.

Regards,

Ted Mobley

Business

Response:

[redacted] ordered the incorrect brake rotors for his

vehicle. [redacted] has a 2.7L V6 GAS not v8 which the parts ordered specially

noted in the description of the brake rotors [redacted] ordered. The brake pads

ordered were for a 6.1L V8. Restocking charges were not charged on these

returned parts due to an error on our part.

We am sorry that [redacted] does not agree with our return

policy, but we have it in place for a reason. Our policies are clearly

listed on our customer service tab of our website prior to placing any orders

and are listed on the confirmation emails [redacted] was emailed after he

placed the order.

There is nothing further we owe this customer and will

consider this complaint closed.

Review: I'm writing this complaint against Geek auto parts ordered a import power brake booster in a Cadillac converter from Geek auto parts the import power brake booster was sent to me and it was defected and Geek auto parts so many a defective Auto power booster I returned the import power booster and Cadillac converter to get auto pause following their return policy & D auto pause receive the parts and had not follow through on their return policy I want to know how can I get my money back and also let consumers know that deep auto parts since consumers defected auto parts and do not follow their on their return policy I have my receipt where I return the parts by FedEx and US Postal Service in Greek auto parts signed that they receipt the parts and I have not receive my money back after following the 30 day return policy from Geek auto parts.Desired Settlement: I would like to receive my refund

Business

Response:

The only part received and checked in at the warehouse is the catalytic converter. We need the return tracking number for the brake booster. We have asked repeatedly for this information in ticket #[redacted]The converter has been refunded.

Review: I ordered driver side window regulator for a [redacted] mazda miata with power windows. (Order Number: [redacted]) (Part Number [redacted] Although my payment was accepted, Partsgeek canceled my order.

I opened a service request #[redacted] and was sent the following reply:Thank you for contacting Parts Geek. We apologize for the inconvenience but the part you are looking for has been discontinued until further notice.

I just checked partsgeek's website and see that they are still advertising the part that I ordered, but for a higher price now (The part on my order was $148.25 but their site is now showing it at $185.23 [redacted] and that they are showing the product in stock.

Partsgeek is advertised a product that they were not willing to deliver. It is not fair to other businesses, and it is a huge waste of my time.Desired Settlement: Partsgeek should send me the part they said they would for no charge. It is not fair that they advertise products for a low price and then refuse to deliver. I have spent hours trying to resolve this, and the least they could do is send me the part free of charge.

Business

Response:

The part was ordered on June 22, 2014.The part was temporarily out of stock/ temporarily discontinued at the time of sale.The order was refunded in full on June 23, 2014, the next day.We currently have qty (1) in stock for $185.23.Our prices change constantly and fluctuate with the market. Our prices may go up and our prices may go down. Nobody is selling it for $148.25. The current market value is between $180-$226. We cannot sell it for $148.25 and cannot ship it for free.Thank You?

Consumer

Response:

Review: [redacted]I am rejecting this response because:Your business was advertising the product for $148.25 and the website indicated that you had the item in stock at the time I placed the order. I spent a lot of time placing the order, and could have ordered the part from some other vendor, if not for your deceptive advertising. If you did not have the item in stock, your website should have indicated that. It is not fair to other businesses for you to advertise a product as available for some low price that you are not able to deliver. At the very least this is poor service. Other consumers considering doing business with your company should be aware that in my experience, you do not deliver the products you advertise. That way they can steer clear of you and place their orders from a more reputable business.Regards,[redacted]

Business

Response:

Inventory is updated on our website daily. We have multiple million square foot warehouses located throughout the country. We try our best to keep an accurate availability, however on occasion, we do have out of stock parts and backorders. It happens. There is nothing we can do if we go to pack the part and it isn't there. The only thing we can do, like every other company, is to apologize and refund the order, which we did.

Review: THESE GUYS ARE SCAMMERS. I WAS SENT THE WRONG ITEM OVER MONTHS AGO AND HAVE BEEN TRYING TO GET AHOLD OF THEM VIA EMAIL,PHONE AND HERE TO NO AVAIL. THEY ARE UNWILLING TO REFUND MY MONEY OR SEND THE RIGHT NUMBER. I AM TIRED OF DEALING WITH THEIR RUN AWAY BT AND GETTING NO HELP FROM THE Revdex.com EITHER. THESE GUYS NEED TO BE SHUT DOWNDesired Settlement: I WANT ALL MY MONEY BACK AND MORE FOR DEALING WITH THEM! THIS IS ABSOLUTELY BT

Business

Response:

This was addressed in complaint [redacted] We e-mailed a UPS label to [redacted] on 7/21/14.The UPS tracking number for the label is [redacted]. All [redacted] has to do is print it out, slap it on the box and return the part for a refund.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I did not ever reciever this shipping label!! That is my whole problem, once I finally got a hold of someone he said he would fix it and would send me a email with the label but he did not or for whatever reason I didnt receive it. I have tried calling and emailing constantly to get it re sent but no help yet

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

That is the correct email but I never received a shipping label! Imnnot lying about this, if I had the label I would of sent it in and stopped dealing with this "customer service" for months!!!! It's absolutely ludicrous that I have to spend this much time with the Revdex.com just to get a short and useless response from you guys. Is it that hard to fix YOUR mistake? All I want is a return label and you'll never hear from me again

Regards,

Business

Response:

We will resend it today.

Review: I returned a defective alternator on 1-9-2014 . ( RMA#[redacted] ) post office confirmed delivery to parts geek on the 14th of Jan.. there is no phone contact available I have sent 3 e-mail messages and have only received the canned answers. their policy is to return funds within 30 days of the return . this they have not done.Desired Settlement: I wish to be reimbursed for the returned faulty product

Business

Response:

Please see attached letter regarding the above complaint. Thank you

Business

Response:

We will be refunding Mr. [redacted] for the defective part of $ 39.95. Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason. Please allow 3-5 days for the credit to appear on your statement.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: WE [redacted] AND [redacted] ORDERED A [redacted] ,ORDERED IN MARCH 2014

WHEN WE DO ONLINE TRACKING,WE GET THAT THE PART WAS PLACED ON TRUCK IN [redacted] ON 4/1/2014. THE TRACKING SYSTEM

HAS A DELIVERY DATE OF 4/2/2014. WE HAVE RECEIVED NO PART, THE VARIOUS PHONE#S PROVIDED BY PARTS GEEK GARNERS NO RESPONSE,

INSTEAD YOU ARE DIRECTED TO DO AN ONLINE FEEDBACK CARD,WITH A 48HOUR RESPONSE TIME. (NO RESPONSE GIVEN). THE TOTAL LOSS

FOR THE PART IS $195.43Desired Settlement: WE WISH TO HAVE A REFUND OF THE ABOVE MENTIONED AMOUNT OF $195.43, RETURNED TO OUR CREDIT CARD.

Business

Response:

Our records indicate Mrs. [redacted] was unresponsive with scheduling a delivery date and time. When Mrs. [redacted] order was placed she was notified freight shipping company requires assigned dates and appointment timesand will not deliver the shipment until the customer calls back and schedules a date and time for delivery. According to the tracking number frieght company [redacted] the delivery on the truck and is schedule for delivery 04/17/2014 at 12:00pm.Thank you

Review: I can not get a call through ( currently been on phone 50 mins. at time of this message) I have sent them numerous emails asking them to call because I had questions about parts and they never did so I received the wrong part and need to return it. I want to buy more from them. they have good pricing and shipping is quick but I will pay more for a place that has customer service. This can be resolved if they would call and customers don't get treated like crap once they have the money.Desired Settlement: get them to have a call center that calls the customer back, and answer the phones in reasonable time!

Business

Response:

Customer Service is not available via phone. The Customer Service page of our website ([redacted]) has a support ticket system at the top of the page. Under “how do I contact you”, it also states tofill out a support ticket. The toll free phone number is for sales calls as it also lists on our website telephone: +[redacted] Customer Support Ticket System -- (for faster customer service please fill out a support ticket)How do I contact you?If you need customer service please fill out the form above or click here. Our fax number is: ###-###-####

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I will accept this later but I must say your e-mail responses are generic and not personal. I tried calling when ordering parts and could not get through. some are not as savvy on the site and details of parts is not specific enough sometimes. I am continuing to buy parts there but would like to get an answer on the phone when I call.

Thank You,

Business

Response:

If Mr. [redacted] can provide us with a invoice number or actual issue with what part needs to be returned as we show numerous orders with us and we are unsure of which order he needs to return. In regards to a call center request, we can notify upper management of this request. We answer our calls in the order they were placed and at this time we are experiencing an extreme amount of call volume due to all the adverse weather and delays in shipping. We apologize for any inconvenience this may have caused Mr. [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a clutch for my 1994 Ford Escort 5 speed transmission from Parts Geek. I used there online vehicle match tool and what was supposedly an exact match came up. I purchased the clutch only to find out later I need the transmission also. It took my several months to find a 5 speed transmission for my car. When I got the transmission I took it to my mechanic along with the clutch I purchased from Parts Geek. The mechanic informed me that it was the wrong clutch for my car. He had removed the old one and showed me that they were completely different. I contacted Parts Geek about my situation. They only have e-mail as way of communication. They do not have a customer service department for you to talk to actual person. They do this so that they can ignore customer complaints and refer them to their "return policy". This is not the way business is done when you have competitors that pride themselves on excellent customer service. I would not recommend this company to nobody.Desired Settlement: A postage paid box for the return of the wrong part and exchange for the correct part.

Business

Response:

[redacted] ordered (1) clutch Kit part [redacted] for his 1994

Ford Escort on 05/30/2013 order # [redacted]. As our website and email confirmations clearly state

“We have a 30 day return policy.

All parts and cores must be returned within 30 days of delivery with a valid

RMA number. We do not accept any returns after 30 days, no exceptions.”

[redacted] contacted us October 22, 2013 to exchange the

part, well over our 30 day policy. [redacted] does state he received part [redacted] clutch kit so [redacted] in fact received what he ordered. The part

description states this part will fit a 1994 Ford Escort 1.8L 4 cylinder DOHC.

When entering in [redacted] vehicle and part needed part

[redacted] was 1 of 10 options listed:

http://www.partsgeek.com/catalog/1994/ford/escort/clutch/clutch_kit.html

[redacted] chose this part and if his vehicle is not a

1.8L 4 cylinder DOHC part number [redacted] is not compatible for his vehicle. Because

[redacted] contacted us almost 5 months after his purchase, we are unable to

accept his return request or his exchange request.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Apr 16, 2013 I ordered a gas tank, that on the parts geek website was listed as compatible for my husband 1978 [redacted]. We received the part on Apr 22, 2013. As soon as we open the package it was clear that the part was NOT compatible and I contacted Part Geeks via email for Return Support. On Apr 29, 2013 I received the Return info that I was waiting for. On May 2, 2013 I sent the part back via UPS to the Charlotte NC location per the return info from Parts Geek. They received the part on May 6, 2013. On May 13, 2013 my bank informed me that my debit card had been compromised and that they would have to issue me a new debit card. I contacted Parts Geek with this information on the same day (as I was waiting for response on my refund). I was told in a email on May 13, 2013 that it was not a problem and that I would just be issued a paper check in the mail instead, and that they just needed my mailing address. On May 14, 2013 I received an email that said that they had the all the information for the credit department that they needed. I waited for my refund. And waited. I was told that it could take up to 30 days. So on June 14, 2013 I contacted the company again inquiring where my refund was at. On June 18, 2013 I was contacted from the customer support department and they asked for proof that I returned the part. I gave them the UPS info (tracking number) that shows the part was delivered on May 6, 2013. That was the last time that I have received any contact from their office. I have contacted them today letting them know that I was contacting the Revdex.com, and taking my negative review of their services to the social media since they will not allow my honest negative review on their web page. I have not received a response.Desired Settlement: Complete refund including the $40.38 I had to spend for re-shipping the incorrect part due to their mislabeling. The sub total of $87.38 without the 15% restocking fee taken out. And the initial $25.95 I spent for shipping in the first place for the incorrect part. For a total refund of $153.71. I would like this check to be mailed to my home address in a timely manner. I would also like them to change their website taking down the false 'compatible with' suggestions. I can not believe that a company that has as many complaints as they do are still allowed to remain open.

Business

Response:

A check request was issued on 07/02/2013 for [redacted] in the amount of $87.38. [redacted] will receive a check within the next 2 weeks. WE apologize for the delay.