Parts Geek

Review: I purchased an item for my Auto. The electrical connection was different. They refused to pay the return shipping. They claims that I can cut the original wiring harness and hard wire it in. I told per their policy it is a wrong part so need to pay the return shipping and they refuse to,Desired Settlement: That they send me prepaid postage and then refund the entire purchase price within a quick time frame.

Business

Response:

We are sorry that Mr. [redacted] does not agree with our return policy, but we

have it in place for a reason. We are a company providing a service, a service

that he chose us to perform. Our website clearly lists all of our policies prior to placing an order with us. When customers place their orders with us they agree to all of our policies. Until Mr. [redacted] returns the part, there is nothing further we can add to this dispute.

Review: I ordered a clutch slave cylinder from them. When it arrived it was a hollow piece of plastic. A fake part!! There is no customer service. I returned the part but no refund was issued.Desired Settlement: Refund my money.

Business

Response:

As our policies list on our website and email confirmations:

How long do part refunds take?

Most returns are credited within 30 days of receipt of return. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You will receive an e-mail the day your refund is processed. Credit card refunds take approximately 3-5 business days to show up on your statement. This is beyond our control.

[redacted] was refunded $69.30 on 07/10/2013. Please allow 3-5 business days to appear on your statement.

Customer received credit for the parts minus the shipping

charge of $8.95.

We do not refund outgoing shipping charges as indicated on

our website.

How

much will my refund be?

Refunds will only be issued on the part itself minus any discounts and/or

restocking fees. Outgoing shipping charges are not refundable for any reason.

Review: Ordered product and paid for Overnight shipping. The order was not even processed until after the end of normal business hours the next day meaning it did not ship the next business day. Then, the UPS tracking information indicated the product would not arrive for over a week. I then submitted a customer claim and received no response from customer support as of this writing (3 days). I did not get what I paid for (overnight shipping) and the company has poor to no customer service!Desired Settlement: I will submit a return and would like to be refunded for the total amount I paid including return shipping.

Business

Response:

[redacted] was refunded for the outgoing overnight shipping charges in the amount of $29.95 on 5/22/15.The return was received and refunded in full on 6/4/15 in the amount of $136.66.We apologized to [redacted] via ticket [redacted] for the mishandling of his overnight order.

Review: They send the wrong part not the one on the Receipt or order form and charge me the shipping and will not send me the correct item. I feel I should also be reimbursed for the shipping charges. Why should I pay anything for their dumb mistake?Desired Settlement: Refund shipping charges of $8.95

Business

Response:

The shipping charges in the amount of $8.95 have been refunded.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: 1. On November 13, 2014 10:41 AM, a Parts Geek Customer Support staff member responded to my support request #[redacted] stating: " Hello the refund will post to your credit card in the next 2 to 4 business days for the amount of 87.60 for the restock fee that was applied in error. Thank You " As of today, December 29, 2014, Parts Geek has not issued a refund as they stated they would.

2. Background information: On July 24, 2014 12:10 AM, I purchased on line from Parts Geek a DEC Catalytic Converter for my 1991 [redacted] part number #[redacted] for $583.98. The Parts Geek website stated this catalytic convertor would fit my 1991 [redacted], but as I found out it doesn't. On August 8, 2014, I took the catalytic converter to [redacted] of [redacted] phone # [redacted] to have the converter professionally installed but it would not fit and the the installation technician, G[redacted] stated "the convertor did not fit,nor could it be made to fit". I had to pay [redacted] of [redacted] $309 for labor charges for their efforts to try to install this converter and on August 15, 2014 I had to pay [redacted] $150.07 to ship this large over size package back to Parts Geek . On August 23, 2014 Part Geek did in fact credit my credit card account $496.38 but withheld $87.60 out of the $583.98 original purchase price for a restocking fee. Parts Geek return policy states: "If your product is returned for any reason other than a definite error on our part, a 15% restocking fee will be deducted from your refund. Restocking fees are not refundable for any reason." I have sent and received 12 emails to and from Parts Geek Customer Service regarding the refund of this $87.60 restocking fee. As stated previously, Parts Geek agreed this is a definite error on their part reference their email November 13, 2014 10:41 AM and a refund would be posted to my credit card in 2 to 4 business. Yet no refund of the $87.60 has been issued.Desired Settlement: Refund by check for the amount of $87.60 for the restocking fee that was applied in error as stated in Parts Geek email dated November 13, 2014 10:41 AM

Business

Response:

The restocking refund in the amount of $87.60 was applied today. We apologize for the delay.

Review: I ordered a driver's side mirror for a Toyota Highlander. I received a passenger side mirror for a Chevy Silverado. I contacted the returns dept. and have inquired three times for a contact back. No response. I see that on their return policy that I have to pay for shipping back even though it was not my fault.Desired Settlement: I want to send the mirror back at the expense of parts geek and I want my money back for the mirror.

Business

Response:

The return was set up on August 22ndThe Customer was refunded for the part on August 26th in the amount of $29.48 and the shipping charges on August 28th in the amount of $8.95.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10183495, and find that this resolution is satisfactory to me.

Regards,

Todd Petersen

Review: I received a part that I was unsatisfied with. Per their policy I contacted them to obtain a return authorization number which I clearly printed on the returned item. The part was delivered to them on June 11, 2014. Repeated attempts to contact them have failed to yeild a refund, they state that Refunds are issued within 30 days-it has now been 35 days and I still have no refund.Desired Settlement: I would just like my money back and stop getting the run-around from them.

Business

Response:

Refunds are issued within 30 BUSINESS days. Weekends and holidays are excluded. Refunds: Most part refunds are processed within 30 BUSINESS days of receipt. If you have not received your refund within 30 days, please feel free to contact us anytime. If the return was received on June 11th, there were 13 business days left in the month. We were closed for Independence Day, leaving 14 days from the day the radiator was refunded. The return was refunded in 27 business days and within our stated 30 day policy.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:i have yet to receive my money back so their claims are false.

Regards,

Business

Response:

I would advise contacting your financial institution, because it went through on our end and settled through Vital on 6/21/14.[redacted]

[redacted]

[redacted]

Review: I have been dealing with this company for a couple of months now, I ordered a part and they sent the wrong one after several attemps to call and no answer all was done via e-mail. They got their part back and I had to wait more than 30 days to get my money back ,On April 18, 2014 I received an e-mail from them stating they would refund my entire purchase price of $64.90, now today they send my money $56.66 ,this is not what was agreed upon and I want all my money back.Desired Settlement: For them to refund all my money and hopefully they learn what customer service is

Business

Response:

Ms. [redacted]

After reviewing your ticket (#[redacted]), I must say that I am appalled at the way my agent handled your inquiry. I assure you that [redacted] has been reprimanded for this debacle. This is not the standard that I expect from any of my employees and is most certainly not acceptable in any business. I have refunded the remainder of your money to your [redacted] ending in [redacted] in the amount of $8.24.

Please accept my sincere apologies for failing to provide you with the excellent service you expected from us.You are a valued customer, and our goal is your complete satisfaction.

If I may be of any assistance, please do not hesitate to contact me.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased an Auto Part on line from Parts Geek. They sent the wrong part, and admitted it. They refunded the purchase price but would not refund the shipping cost's of $22.67. Their Advertisment claimed "Money Back Guranty" and did not mention no shipping cost's that I could see. When processing the refund, I found their return policy and it states they do not refund shipping cost's. This was not made clear at the time of the order and seems inappropriate when the error is theirs.

I have requested my shipping fees at least 2-3 times and get no response. My Order nu with them is [redacted] and my return support claim number is [redacted].Desired Settlement: I just want my $22.67 in shipping charges refunded.

Business

Response:

Mr. [redacted] indicated in the support ticket conversations "I ordered the correct one" however we cannot find an order with Mr. [redacted]'s re-order. We have refunded $8.95 on 03/31/2014 for his outgoing shipping on order # [redacted] if Mr. [redacted] can provide us the new order number from Parts Geek and the receipt of return shipping charges of $13.72 we can provide a reimbursement for Mr. [redacted]. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I do not wish to do business with this firm and have made other arrangements for the auto part I needed. The return hassle that I have experieinced and the time it has taken to get this resolved are unacceptable. I have attached the receipt for the return of the wrongpart that was sent to me and I have not re-ordered with Parts Geek. Please refund my return postage of $13.72, and our transaction will be complete. Thank you.

Regards,

Business

Response:

The return shipping charges in the amount of $13.72 were refunded to a Visa card ending in [redacted]. Mr. [redacted] was e-mailed an itemized credit invoice for his records.

This case is now closed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a clutch kit from this company and waited the 7 business days they said it would take to receive my package and then almost a week later called [redacted] because I still had not received a package yet and they told me the vendor I had purchased the part from did not ship out the part so then I call the company ... Three times and leave messages with my concerns name and number and have yet to even get a call back but it was stated that I would get a call back in one business day. All I would like is for the company to do one of two things

1. refund my money

2. Overnight my merchandise at their exspenseDesired Settlement: As stated above

Business

Response:

Mr. [redacted] placed his order on 04/07/2014 and was issued the first tracking number of [redacted]. However only the label was created. Mr. [redacted] has never contacted us via our support ticket system as advised by our website:

How do I contact you?

If you need customer service please fill out the form above or click here.

Our fax number is: [redacted]

We do show tracking number [redacted] successfully delivered to Mr. [redacted] on 04/10/2014. Ground orders are usually delivered in 3 to 7 business days and Mr. [redacted] received his order in the time frame promised. It appears Mr. [redacted]s order was to go out [redacted] however our warehouse changed the shipping carrier minutes after creating the [redacted] label and we did not notify Mr. [redacted]. We apologize for any inconvenience this may have caused.

Thank you

Review: I placed an order on 3-3-14 for four parts. Now a week later, I received three of the four parts. I called [redacted] with the tracking number for the fourth part, and they told me a ticket was generated but the part was never shipped. The partsgeek website says the customer support ticket portion is 'down for maintenance' and I can't get anyone to answer the phone. In addition the website says they can not cancel the order once it's placed. So I paid for a part that was never shipped to me and I can't find any way to resolve.Desired Settlement: I can't wait any more for the part. It has been over a week already and I have no idea if it will ever ship. And if it does it will be several days to a week in transit. So I want a refund for the part that never shipped along with the shipping costs.

Business

Response:

WE show all of Mr. [redacted]' parts being delivered:[redacted]: [redacted] delivered on 03/10/2014 left a the front door[redacted]: [redacted] delivered on 03/10/2014 left a the front door[redacted]: [redacted] delivered on 03/13/2014 left a the front door[redacted]: [redacted] delivered on 03/07/2014 left a the front doorIf this is not the case Mr. [redacted] must contact us to advise us which tracking number he has not received and which part number he is missing. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted]. I do not contest receipt of the missing part subsequent to my filing of this complaint, however all facts as set forth in my original complaint remain true. Regards, [redacted]

Review: My Billing and Shipping address are the same. 6 SEA FRONT LN

They sent the auto parts to 6 Sea Ln.

There is no way I put in the wrong address.

They wont return inquires or even call me to straighten this out.

There is no number to call on the web site.

They have my $365.00 and I have no parts.Desired Settlement: Refund

Business

Response:

[redacted] placed an order on 06/09/2013 at 7:26pm. His billing address and delivery address list exactly as typed in when the order was placed [redacted] [redacted]. As per the tracking numbers emailed to [redacted] all the parts were delivered on 06/14/2013 and left at his front door, no signature required. If this is not the case, [redacted] must contact us at our

Customer Service page of our website ([redacted]) has a support ticket

system at the top of the page. Under “how do I contact you”, it also states to

fill out a support ticket or he may contact us at our toll free phone number which is also listed on the same page [redacted]Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I put in the correct address when ordered!

Regards,

Business

Response:

[redacted] will need to discuss why his credit card was accepted with inputting the incorrect address on the order with his credit card company. We have documented fully [redacted] entered in the wrong address as indicated on his payment invoice email. We are considering this matter closed. If [redacted] requires any other assistance he can contact us through our website [redacted]l support tickets.Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I purchased a steering gear box from partsgeek.com, and saw that there was a 30 day return policy for returning defective items. There was no posted return time for the core to receive the core charge refund. Since there was no posted directions for a timeline of the return core, and the posted directions were only to contact them to receive an RMA to return the core, I waited a couple months to ensure that my steering issue had been resolved before I sent in my OEM steering gear box. When I finally contacted them for the RMA to return the core, they told me I was past their timeline, even though there was none posted for a core return. They would not agree to allow me to return the core for my refund as annotated when purchasing a remanufactured steering gear box from their site. They have since updated their site to cover this issue.Desired Settlement: I just want to be able to return the core to receive the core charge back. I am a full time student with a wife and 4 kids. My income comes from my Veterans benefits and financial aid. I do not make much money, and that is why I purchased form their site, because they had the best price at the time. That price included the refund for the core. If I do not receive the refund I will never purchase from them again. PartsGeek.com knows there was not black and white requirements for the core return, otherwise they would not have updated the site to cover that area. I am just asking them to do the right thing as dictated by their site at the time of purchase and dispute.

Business

Response:

Mr. [redacted] ordered part # [redacted] steering gearbox with a $80.00 core deposit on 02/20/2013. Mr. [redacted] did not contact us until 10/01/2013 to return the core deposit. If it was indeed 2 months after he purchased the part we would overlook our 30 day return policy as it is a core deposit and out of courtesy. However Mr. [redacted] contacted us over 6 months later to return his core deposit. We cannot accept his return request as our website and our email confirmations clearly indicate or return policy for ALL of our parts, included core deposits.

Ordered a part box came wrong part .inside the part in the box looked to be used call left on hold 4 times 15 min each time then they hung up they want me to pay shipping both ways pluses 15% stocking fee is this normal thank you [redacted]

Review: I ordered 2 window switches for my car. I received a fuel line for something. I notified them as soon as I received the wrong item and was told by them that I had to send the incorrect part back at my expense. I argued this point with them and finally received a return number and they sent UPS to pick up the part. The item was received in their warehouse on July 11, 2013. I have contacted them numerous times requesting the refund and still have not received it. They just keep saying that I will receive an e-mail when the refund is credited.Desired Settlement: Refund my money as I have never received what I ordered.

Business

Response:

we apologize for the delay in receiving the refund. We have issued Mr. Epperly a refund on his credit card for $ 67.45 on 08/20/2013. Please allow 3-5 days for the refund to appear his statement.

I did receive my order of [redacted] struts which I like alot, but at the same time I did order a blower motor that did not arrive with any of the broken shipments. I would like to get the part if possible, even if it takes a while that would be ok. If not the reimbursement would be fine to. Thanks for your help.

Review: On May 19th, 2013, I ordered a truck bumper from this company. I was invoiced and prepaid $272.38 for the bumper plus $59.95 shipping. Invoice # [redacted]. They shipped me the wrong part. I requested a RMA number to return the item and was planning on re-ordering the part once credit was received. On 05/29/13 they sent me a notice saying to " hold on to the bumper until refund is received or a prepaid label will be sent out to pick up the item". On 06/05/13 they sent me a RMA # [redacted] via e-mail saying I was responsible for the return shipping charges. I made several attempts to contact them to resolve the issue. Return shipping cost me $84.35. Since the company made what they call a " Definite Error ", I was expecting them to credit me for the full amount of the transaction. They only issued a credit for the price of the bumper stating "Please accept our sincere apologies for failing to provide you with the excellent service you expected from us." I am now out $144.30 from shipping costs with no bumper. Is this legal? If not , what can I do to get the refund for shipping costs?Desired Settlement: If Refund-Credit Card Credit is not possible, I would settle for a Refund-Store Credit.

Business

Response:

We have refunded Mr. [redacted] credit card for $59.95 on 08/02/2013. Please allow 3-5 business days to see the refund on the statement. At this time, we cannot refund any additional monies for return shipping costs. As indicated on our website, We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer. We are sorry for the inconvenience.

Review: I searched a part for my 2011 [redacted] - front axle assembly and ordered the part according to their site. My mechanic told me that this is not the complete part for the axle assembly and that there are two pieces. I communicated this and Partsgeek had me return the part for full refund. The home page on website says 30 day refund - no mention of stocking fee on home page!Desired Settlement: Refund the shipping charges and the restocking charges I was billed. I am not at fault.

Business

Response:

The restocking fee is listed on our Customer Service page, as any other Internet company. The customer service tab can be accessed from any page on our website. Do you have a 2.4L, 4 cyl Automatic?

Consumer

Response:

[redacted]Review: [redacted]

I am rejecting this response because:

The restocking charge is NOT indicated on the home page just that they have a 30 return policy. Also, I used their search engine for the axle assembly for my 2011 [redacted] and that was the part that it showed. It turns out that the correct part which is the complete axle assembly does not come up. Not my fault, The box and all components that were returned in perfect condition as sent. I had to pay for the shipping to me and the return! OUTRAGEOUS!! Most ecommerce companies DO NOT charge shipping such as [redacted] and DO NOT charge a restocking fee - in this case not my error!!!

Regards,

Business

Response:

Mr. [redacted] has been issued a refund for $93.35 on 01/07/2016. Please allow 3-5 business days for the refund to appear. Mr. [redacted] will NOT need to return the parts and can dispose of them as he sees fit. Thank you..

Review: My sister used parts geek once and had no problem so she recommended me to them due to their fair pricing.

I ordered a part for my car and had it shipped to my sisters address @ [redacted]

The wrong part was sent. I attempted numerous times to contact the customer service number and was on hold forever before the phone disconnects (every time). I then researched and found where another dissatisfied consumer posted a number to try. Immediately got an answer and asked for supervisor. The man ([redacted]) was extremely rude and hung up on me. I called back. He said that a refund was issued for the part but not the shipping and that they did not want wrong part back. I informed him that account had been closed due to changing banks. He implied that I might be scamming them. I found this profoundly insulting seeing how I just wanted an exchange at no cost to me since they made the error. He said there was nothing they could do. I just wanted to have the correct part sent. The bank said there was nothing they could do. So I'm out the $18.93 and have the wrong part. I have tried to call [redacted] back at his direct line(NO ANSWER-then constant busy signal) to see if they could just send me the correct part and be done. They are an incredibly shady company and have no regard for their customers. It appears they take your money and then could care less. I am in my 60's and on extremely limited income, so this $18 was a hardship on me, but I needed the part. Please do whatever you can to shut this dishonest company down. I have read tons of bad reviews since I have been dealing with them.mDesired Settlement: At this point I feel it would be satisfactory for them to issue a FULL refund with shipping included to a current account that I will provide upon resolution(original card used is now closed)and send me the correct part at their expense. I have offered to send wrong part back if they will provide shipping label) even though [redacted] said they DID NOT want part back.

I truly hope you can help me.

Business

Response:

We do not have a Customer Service number as indicated on ourwebsite.According to the phone conversation that I reviewed on7/13/15, [redacted] disconnected the phone conversation with [redacted], becauseshe was confrontational. [redacted] asked [redacted] numerous times how he canassist to no avail. [redacted] called back and again spoke to [redacted]. He explained to her that the part that sheneeded was out of stock at that time, and that she had been refunded for thepart. We have a copy of the phone conversations, as all phone calls arerecorded. As far as the refund goes, the bank/credit card companyaccepted the credit on their end. It was not rejected. The credit for the partin the amount of $9.98 was refunded on 7/6/15 @ 11:46AM. The transaction numberfor the credit was [redacted]. I highly advise [redacted] tocontact her financial institution. If the credit was not applied to her card ending in 6288, we need documentationfaxed to us from the bank/credit card company showing that it was not applied. We can then proceed from there. Our fax number is [redacted]

Review: I ordered a horn and the wong one was sent. I called them and they sent me a RMA to return it at my cost for shipping. The horn was received by their facility and their staff assisted in selecting the correct horn. The wrong was sent again. I have made attempts to contact them and was disconnected and transferred numerous times.Desired Settlement: Refund for the price paid for both horns and they pay for shipping on this one as their staff selected the wrong part this time.

Business

Response:

The returned part on order [redacted] was refunded on 11/6/14 in the amount of $21.38.We waived shipping on the reorder ([redacted]The RMA for order [redacted] is [redacted]. It should be returned to:[redacted]