Parts Geek

Review: Ordered a pipe & muffler for my car, but it was not like the part in the picture on line. The pipe did not have the muffler at the back end. I emailed the customer service line to return it.

I was asked to email VIN & part number to them. 2 times. each email tkaes 48 hours for a response, so this has been going on for 3 weeks.

I went on line for the phone number, after waiting 20 min I was asked for the smae information that I emailed & when I told the person this they hung up.

Now the company wants a picture of the part to see if it matches the online photo. So it will be another 48 hours at least before I get a respone.

They have given me a Return number, but not a paid return shipping label.Desired Settlement: I want a refund & free return shipping.

Business

Response:

A prepaid shipping label was emailed to Mr. [redacted] on 09/30/2013 via [redacted] tracking number [redacted] Once Mr. [redacted] uses the prepaid shipping label to return the parts and the returned parts are received, Mr. [redacted] will be issued a refund. Thank you.

Business

Response:

A prepaid shipping label was emailed to Mr. [redacted] on 09/30/2013 via [redacted] tracking number [redacted] Once Mr. [redacted] uses the prepaid shipping label to return the parts and the returned parts are received, Mr. [redacted] will be issued a refund. Thank you.

Business

Response:

A prepaid shipping label was emailed to Mr. [redacted] on 09/30/2013 via [redacted] tracking number [redacted] Once Mr. [redacted] uses the prepaid shipping label to return the parts and the returned parts are received, Mr. [redacted] will be issued a refund. Thank you.

I ordered approximately $500.00 worth of auto parts from this company and then I looked at their reviews which were not positive. I tried within minutes to cancel the order with no success. It is nearly impossible to speak with a representative via telephone. They do not answer the phone. When I tried to return the core items they would not give me a return authorization for the entire order but rather one item in the order and when I finally got that straightened out and sent the items back they would not refund approximately $300.00 worth of core charges.
This company does not deal in good faith and cannot be trusted.

Review: My wife, Dana Clifford, ordered a part for my 2014 Suburban LT. She wanted to replace the Gold Chevy Bowtie emblems with the Black Chevy Bowtie emblems. She ordered the part for the 2014 Chevrolet Suburban (clearly stated on their website). They sent the part for a 2010 to 2012 Chevrolet Suburban (clearly stated on the package). When I went to send it back, they said I had to pay for shipping regardless of who was at fault (clearly Parts Geek was at fault)....but that is WRONG. They misrepresented the product on the website, which I purchased and sent me one that was never going to fit. THIS IS BAD BUSINESS. Then they asked for my VIN and said my car was a Chevrolet Suburban LTZ...it is NOT an LTZ, it is an LT and regardless they sent a part for the wrong year vehicle. Terrible customer service ensued and now I'm stuck paying $25 to ship a part back that should have NEVER BEEN ADVERTISED for my vehicle. These people are crooks.Desired Settlement: I would like them to either pay for the return shipping or refund my shipping if I have to pay for it.

Business

Response:

Mr. Clifford,We are e-mailing a pre-paid shipping label to [email protected] to return the incorrect part. I have reviewed ticket # 232357765 and have reprimanded the agent responsible. I apologize; the issue should have ended immediately and a label sent once you stated that you received a part for a 2012. Again, I apologize.

Consumer

Response:

Review: 10636803

I am rejecting this response because: The only reason I'm rejecting is because due to their return policy I wanted to make sure I got their product returned back in a timely matter so I would get a refund so I already shipped it UPS Parcel mail for $12.89 cents. I'm looking to get reimbursed for that amount instead of a prepaid shipping label like they suggested.

Regards,

Jared Clifford

Business

Response:

We are in New Jersey. The returns warehouse is in Exeter, PA. We do not make note of return shipping costs on returns. We discard the boxes.I will refund the $12.00, however, I would advise in the future that you retain your register receipts and not ship anything back to any company using USPS Parcel Post. I would also advise obtaining a tracking number. You have no idea how many USPS orders get lost, damaged or mis-delivered. USPS will not honor any claims without a register receipt or a tracking number. Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10636803, and find that this resolution is satisfactory to me.

Regards,

Jared Clifford

Review: I made my order on 2 21 15, order ref #[redacted], part #[redacted]. Part included, clutch master cylinder, clutch slave cylinder, hose from master to slave, fluid reservoir and hose, tool kit for removal and installation of slave cylinder.

I received my package on Tuesday 24th of February, paid $30 for overnight shipping, my 11 month old had a Dr app Thursday, reason I paid for the overnight, being this is our only vehicle. The only item in the shipping box was the master cylinder. If you look up that part number it shows everything listed in an advertised picture of what you will receive.

I tried contacting PG with no success. They said I had to reorder the part, if I do that I'll get the same thing yet again, I asked to be sent the remaining missing parts, they said they couldn't do that. Hence why I'm contacting the Revdex.com.

Don't know why this is so difficult, just send me the rest if my parts. Its that easy.

All I want is the remaining parts of the kit I ordered, and will never do business with Parts Geek again, and make sure everyone I know and they know , not to do business with Parts Geek.Desired Settlement: I want the rest of my order.

Business

Response:

As our website clearly indicates if items are missing or damaged from a kit, the kit must be returned. Because the kits are pre packaged direct from the manufactures the contents they contain are not carried by us and cannot be shipped or even sold separately. Your only option is return the kit for a full refund. You may re order the kit at anytime if you still are seeking the item from us. We issued a prepaid shipping label to Mr. [redacted] on 02/26/2015 via [redacted] tracking number [redacted] and to date 03/06/2015 the label has been unused. We apologize for any inconvenience however we are unable to pull out missing parts from a different kit and Mr. [redacted] must return the incomplete kit received to receive a refund. All products must be returned and reordered.

Review: I purchased a rebuilt Volkswagen ignition distributer. I returned my bad distributer and got refunded $40 for it. I returned the rebuilt distributer they sold me because it was defective. The Fedex receipt shows Parts Geek employee signed for it. They claimed they couldn't reimburse me or give me a replacement because I returned a Mercedes power steering pump, which cost the same amount, $158.35. After many emails, they agreed to reimburse me. They have not done so and have stopped responding. They do not answer the phone number they provided. I have been waiting more than three months since they received the defective part for my refund. I am also out ~$40 for a core charge on another distributer that I bought elsewhere, since I no longer have a core.Desired Settlement: I lost money on two return shipments(core and defective parts) to California and the $40 core charge. I want to be refunded the cost of the distributer $194.35-$40(core charge)= $154.35.

Business

Response:

The original charge on December 27, 2013 was $154.35.The core was returned via [redacted] and refunded in the amount of $40.00 on January 30, 2014.The defective part was refunded on August 20, 2014 in the amount of $114.35.We reimbursed you for the core that you returned. We do not reimburse you for core charges on parts purchased at another company.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. thank you, [redacted]

Review: PARTSGEEK shipped an incorrect part, but they insisted customer must pay parts return shipping fee and after return restocking fee 15%. They refuse to admit the mistake and insist customer was wrong.

Business

Response:

Mr. [redacted] was refunded $71.38 on 03/24/2014 for a thermostat ordered $83.98. We will be refunding Mr. [redacted] an additional $12.60 (restocking fee issued) and $9.95 in his outgoing shipping charges for a additional total of $22.55. This is the only refund we are authorized to give Mr. [redacted] at this time. Please allow 3-5 days for the refund to appear on your statement. We apologize for the inconvenience. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: 15-Jun Ordered [redacted] Pickup Blower Motor Climate Control Price: $58.25 Core: $0.00 Qty: 1 Part #: [redacted] Invoice Number: [redacted]-Jun Received Order [redacted] for [redacted] consisting of Brake Pad Set - Rear, Brake Pad Set - Front & Air Filter

21-Jun Notified Parts Geek of misshipment via their website

24-Jun Received email "What are the part numbers of the items you received? were any of the items in the order correct?

24-Jun Reply email [redacted] No parts were correct for my order. The order shipped to me was invoiced to [redacted] & I expect it would have been correct for him. The shipping label was put in the wrong box.

26-Jun Received email-We are sorry that you received an incorrect part. We have set your part up for return and you will receive a UPS call tag in approximately 7-10 business days. If you would like to reorder the correct part, we'd be glad to help you with ordering your replacement product.

29-Jun Reply email-Please examine the attached packing slip.

Everything in the box is correct for the packing slip.

NOTE HOWEVER THAT IT IS A ORDER FOR A GENTLEMAN IN [redacted].

I appreciate that an RMA will arrive so that you can have HIS shipment back.

PLEASE SHIP MY ORDER!!! TO ME!!!"

2-Jul Received email-Thank you for the update, we will contact the warehouse to send return shipping label via email."

5-Jul Returned mishipped order [redacted]

9-Jul Mishipped order received by Parts Geek [redacted]Desired Settlement: Receipt of the blower motor for which I have been charged

13-Jul Emailed Parts Geek-I returned the order for the person in [redacted] which was shipped to me incorrectly in lieu of my order on 5 Jul 13.

The return was received by your firm on 11:36 AM on Tue 9 Jul 13.

I have not received any notification that my order has been shipped nor has my [redacted] account been credited as of this date.

I have included PDFs of the shipping label on the box which contained the parts for the gentleman in [redacted], packing slip contained in the box & the original FedEx shipment tracking document.

Previous emails to include original order & shipping notifications are below.

IT HAS BEEN A MONTH SINCE I ORDERED THE BLOWER MOTOR.

EITHER SHIP MY PRODUCT, WHICH I WOULD PREFER,

OR

CREDIT MY DISCOVER ACCOUNT IF YOU ARE INCAPABLE OF FULFILLING MY ORDER.

15-Jul Received email-Please write your RMA number on the outside of the shipping box.

15-Jul Reply email-I CAN NOT RETURN THIS AS I NEVER RECEIVED IT.

Business

Response:

We apologize for all the inconvenience this has caused [redacted]. We have refunded [redacted] in full $67.20 for his order he never received on 08/02/2013. Please allow 3-5 business days for the refund to be reflected on the statement.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for your assistance in this matter.

Regards,

I purchase 2 rear [redacted] through this on site website by entering correct YEAR, MAKE and Model.
I purchased paid and paid for shipping
twelve (12) days later I received "THE WRONG PARTS"
They are charging me return shipping fees to ship back the wrong parts that I paid for them to ship to me??
God Bless [redacted] where this sleazy company is making money off of consumers by shipping them wrong parts that were ordered correctly.
I am going a step further and contacting my State consumer advocacy group.
Bunch of slime bag BUMS
Cant wait to tell remind my car buddies to never do business with PARTS GEEK

Review: I ordered from partsgeek.com about a week ago and found that they had lower prices on the items I was looking for.

In their website they have a search engine where you put in the make, model, year, ect of a vehicle and its intention was to match parts for the vehicle you searched, however, they have parts listed that say it will fit the vehicle you specified in the search engine. I ordered parts that the website said would be compatible and recieved them several days later. The parts came with no instructions so I called the Manufacturer and they told me the parts belong to a vehicle with the same make and model but are only compatible with a vehicle that is several years older.

I attempted to call Parts Geek customer service several times and waited on hold for 11/2 hours the first time to get through to them. That failed. I then emailed them about the parts that were not compatible with the vehicle and told them I wanted a refund. I also told them in the email that I was annoyed that their search engine failed to help me and probably other customers that may have had similar issues. They responded a day later giving me instructions to return the parts.

*NOTE* I had to pay for the shipping because parts geek does not use return shipping labels.

I would like to be refunded the expense for the entire shipping costs due to this companies failed system and inconvienece. After returning the parts, I researched exactly what parts I needed and ordered once again from partsgeek. A few days after ordering the second time I still had not heard from partsgeek about a shipment email or tracking numbers. I contacted them by email asking for the tracking number or to find out if the order had been cancelled. They did not respond. I checked the website to see if I could check for a cancellation. The order was cancelled without me knowing and my credit card was charged. They still have yet to refund me for the returned parts or credit me back for the order they cancelled on me.Desired Settlement: I want to be refunded ASAP for the return parts and credited back for the cancelled order and be refunded all shipping costs due to the inconvienece partsgeek has caused me. My order number from them is [redacted] and there is another order number but I do not know it at this time.

Business

Response:

We apologize for the delay in Mr. [redacted] receiving his refund. We have credited Mr. [redacted] for $343.82 on 07/31/2013. Please allow 3-5 days for the credit to appear on his statement.

Review: The [redacted] mats that I received were supposed to fit a [redacted] When I unpacked the ordering slip it read for 2007 [redacted] instead and the fitment was not correct for my vehicle. There was no number for customer service to call when I had this problem. So I have had to email their customer support numerous times only to get a response with a question instead of a return authorization. The thing that really has been frustrating is that they questioned me about the part number of the floor mats they sent when they should have had it quality assurance inspected to make sure it was the accurate order.Desired Settlement: I would like an upgrade to the [redacted] Liners for my 2[redacted] in exchange for the mats that I currently have. I would like them to open a customer service support line in order to provide better timeliness in customer service. I would like to receive a confirmation that contact was made by your Revdex.com department to inform them of the issues.

Business

Response:

Customer

Service is not available via phone. The Customer Service page of our website ([redacted] has a support ticket

system at the top of the page. Under “how do I contact you”, it also states to

fill out a support ticket. Mr. [redacted] notified us through our customer service

ticket support system. The communication between Mr. [redacted] and us are as follows:

Review: I purchased valve cover gaskets & spark tube seals from them for my 2003 [redacted]. They did not fit. The website says they fit. I got hold of them to return the parts to them, which had not been used. I had to pay to ship them back, plus they charged me a re-stocking fee. I've tried to submit another ticket on their site, but it says I've submitted too many. You cannot get them on the phone. Why should I pay to return a product that does not fit & why am I paying a re-stocking fee?Desired Settlement: Full refund!

Business

Response:

The system automatically charges a restocking fee on "incorrect" online orders unless it is specifically waived due to warehouse error, catalog error etc... The remainder of the funds in the amount of $15.86 have been refunded today.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If there was a way to speak to someone then this may not have had to happen. Also, your online catalog said this would fit my car, however it did not, so it was not my fault that I ordered the wrong parts or the parts did not fit. Thank you for your help with this return.

Regards,

Review: “I ordered a small part that they said would arrive in 3-7 days at the latest. They took money out of my account and then a day later I received a tracking number. I reviewed the tracking number and after three days the item was still in California. I live in NC. I notice that the estimated arrival date was Feb. 23rd. Two weeks from the day I ordered the part. So I open a Customer Support Ticket because obviously they are scared to hire people to talk with their customers. I simply asked why will I not get my part within the 3-7 days that I was told when I purchased my item. They sent me a non repliable email with instructions on how to return the item. WTF??? So I do another customer ticket asking the same question. Why is it going to take two weeks instead of 3-7 days as promised. They sent the same unrepliable email with instructions on how to return the item. I went to customer support ticket again and they said I have reached the max amount of support tickets...Parts GEEK has the absolute worse customer service and they LIE about how long it takes for you to receive an item. In NC we have to get our cars inspected. I need a little hose that will allow me to pass. Now, I have no car with an up to date inspection which will get my car towed if I am seen driving it by the police...Thanks for the LIES and PATHETIC customer service...TERRIBLE...Will never get another dime from me!!!”Desired Settlement: Apology and Refund on part of price. I would not have purchased item if it wasn't going to be received in the 3-7 day window. Two + weeks is unacceptable. I have to go without work for a week because my car can't get inspected. Loss of MONEY...

Business

Response:

[redacted] and [redacted] transfer packages in rural locations to [redacted] for delivery. This is beyond our control. We shipped the package from CA to NC, where it was transferred to the local Post Office for final delivery. We apologize for the delay, but we have no control over delivery times, transit times etc... those are at the sole discretion of the shipping companies.The return information is below. A full refund will be issued when the part is returned. Your RMA number and return instructions are listed below.Please write your RMA number on the outside of the shipping box in black marker. Do not write on the parts boxes themselves as we will not be able to resell your item. All cores must be returned in their original box. RETURN ADDRESS:RMA# [redacted]To: Street: [redacted]City: [redacted]State/Zip: CA [redacted]Attn: ReturnsHow to return your part: All parts must be returned in their original box and in resellable condition.Parts cannot be installed or damaged by incorrect installation. Electrical parts are not returnable if unsealed Make sure you properly package your return. We are not responsible for items damaged in transit.You are responsible for all return shipping charges. You may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or loss. We are not responsible for uninsured, damaged, or undelivered packages. Refunds: Most part refunds are processed within 30 days of receipt. If you have not received your refund within 30 days, please feel free to contact us anytime.?

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

If this was the case, then you should put that info on your checkout cart instead of the promise of 3-5 days for this item. Nowhere does it state that you have no idea when this item will reach the customer. Nowhere does it state for my part that it may take 2+ Weeks for delivery. Letting your customers know that you have no control of delivery times is a bit more honest don't you think?

Regards,

Business

Response:

The majority of our orders are delivered within 3-5 business days. We cannot determine if a customer lives in a rural area or how [redacted], [redacted] or [redacted] handle deliveries in rural areas. I will make a suggestion to the IT department regarding rural delivery transit times.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:PartsGeek has been in business long enough to already realize "rural" area delivery times. You could simply be honest and tell people they might not receive their products until 2+ weeks. It's not that hard to inform people before they spend their hard earned money. Out of work, late inspection fee's...Thanks!

Regards,

Review: I received an incorrect part for my vehicle. After verifying that I had provided the proper information to order the part, I contacted customer service to initiate the return of the part. They responded with the return information that I requested. Upon shipping the part back to them, I forwarded an email containing the shippin information, which included the tracking number. I also addressed the fact that I expected to be fully refunded, not only the price for the part, but the original shipping as well. The fact that I understood I was responsible for the return shipping was referenced as well. At this point, they made no effort to respond to the issue of the shipping fees. I only received the email stating the part was received and I was to expect the refund of the price of the part within 3-4 business days. My response stated that I was not only unhappy in their decision to not refund the the shipping fees, but also that they chose not to address my inquiry regarding the shipping fees at all. I noted that I had provided the full and correct information needed to order the part, and that the part umber in their system is simply not correct. The next response I received was "Thank you for your input," and nothing else. My response was that is in no way, the correct way to handle a customer service issue, and their failure to address my inquiries was very dissappointing. At this point, they adressed the issue by stating "We do not refund shipping fees when the error was in customer ordering, such as your case." I stated that it is clear that noone is actually investigating the issue, because I had already addressed the fact that the error was not my error in ordering the part in an earlier email. I then received the statement "Once again, thank you for your input."

These responses from the [redacted] customer service are extremely offensive to the customer. They made it perfectly clear that they are, in no way, concerned about the issue.Desired Settlement: I would like a full refund of the original price of $20.33 (which included the shipping), as well as the refund for the return shipping of $11.30 as well. Total refund of $31.63.

Business

Response:

The part was refunded on 11/19/14.We will refund the $8.95, however we shipped the part number that was ordered online for a [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I ordered Steering Rack and a Steering pump from [redacted] at Parts Geek for my Land Rover. When I spoke to [redacted] on the phone July 15th 2014 he guaranteed that both of the parts would fit my Land Rover, he also emailed me the RMA#'s to return my old parts back to Parts Geek, so I could get my core deposits back for the amount of $485.00 which he said it could take up to 30 days! My certified licenses mechanic let me know that the steering rack was a defective part. I called [redacted] to let him know there was a issue with his refurbished steering rack. His words to me were " I have never heard of such a thing". I then got a second opinion from another certified licenses mechanic and he gave me the same ANSWER! So again I called [redacted] and had to explain to him that the refurbish steering rack he sent me was a defective part! Then [redacted] tells me this is going to be a very sticky issue and had to speak to his manager, to give him a few days. Well those few days came and went, not a call or email from [redacted]! I called him back and had to explain my story to him AGAIN! like he forgot who I was. He puts me on hold after explaining to him, he gets back on the phone and tells me he had good news for me that I would not have to pay to send his steering rack back to him, that his manager approve for him to email me a paid shipping label. [redacted] said please give him until the end of the day for me to receive my free shipping LABEL! WELL it NEVER happened! I'm still stuck with a steering rack that is defective for $325.00 and to top it off I have been waiting for my core deposits for over 30 DAYS! Parts Geek owes me a grand total of $810.00!!Desired Settlement: I want a refund that is owed back to me for $810.00!

Business

Response:

The steering rack core was refunded in the amount of $305.00 on Sept 11th.The power steering pump core was refunded in the amount of $180.00 on Sept 15th.A pre-paid shipping label (UPS tracking number [redacted]) was e-mailed to [redacted] to return the defective rack. It will be refunded within the specified time frame.

Review: I ordered a headlight bulb and received the wrong part. I completed the online form to receive an RMA number (required for returns). I was advised I qualified for a return on 8/11 and would receive an RMA number within 48 hours. I have not received the number, nor any responses to my email inquiry. I call the toll free number and can't get a live person to assist.Desired Settlement: I just want to return the part for a full refund.

Business

Response:

The RMA e-mail was sent to [redacted] Your RMA number and return instructions are listed below.Please write your RMA number on the outside of the shipping box in black marker. Do not write on the parts boxes themselves as we will not be able to resell your item. All cores must be returned in their original box. RETURN ADDRESS:[redacted]

[redacted]Attn: ReturnsHow to return your part: All parts must be returned in their original box and in resellable condition.Parts cannot be installed or damaged by incorrect installation. Electrical parts are not returnable if unsealed Make sure you properly package your return. We are not responsible for items damaged in transit.You are responsible for all return shipping charges. You may use the shipper of your choice; however we highly recommend that you obtain both insurance and a return tracking number in the event of damage or loss. We are not responsible for uninsured, damaged, or undelivered packages. Refunds: Most part refunds are processed within 30 days of receipt. If you have not received your refund within 30 days, please feel free to contact us anytime.

Review: I have multiple complaints. I ordered a driver side window regulator. They sent the passenger side one. I then had to go to a local store and purchase one because it was about to rain and my window was apart and I had the wrong piece because they can not even ship out the right pieces. So then I contact them in email about returning the part they send me a return authorization number but no shipping label to return the part with. Any reputable business I have worked with will send a pre paid return shipping label if the error was made on their part. This company refused to send me one. They expect me to pay $15 for shipping because they messed up and sent me the wrong part. I am no rocket scientist but this makes no sense to me, they made an error they have to owe up to their mistakes it is only right how can I be expected to pay for their mistake. So then I call their listed phone number and for two occasions im put on hold for over twenty minutes and then disconnected. They will not even answer the phones so I can speak to someone. I asked in an email for a direct number to a manager and was provided no number this is unfair and unethical business practice they have to have a manager available to answer the phone to handle these sorts of issues.Desired Settlement: I would just like my return shipping label so I can return the part and receive the credit back on my card. I would also like to be able to contact and speak to someone at this business because they are obviously not understanding the situation through email.

Business

Response:

A return shipping label is not worth sending for a $30 part. The customer was refunded on August 26, 2014 in full.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order with Part Geek and all the parts arrived save one: 1985 [redacted] - $11.70

The package has a tracking number with [redacted] The package has not shipped and I cannot complete repairs on my vehicle. I have tried to use email and phone and the emails ask me to return the package, a package they have not yet shipped. The phone system is designed to get rid of customers and give them a runaround.Desired Settlement: I would like package [redacted] to be shipped and I would like a phone call by a human being to my cell number [redacted] with an apology.

Business

Response:

Consumer

Response:

The company finally contacted me, apologized, and refunded my money. I am satisfied with the result. Thank you, Revdex.com gets results.

Review: Ordered a pair of Headlights for a car. Received the part didn't fit the car. Contacted the company for a return. Was issued a RMA # and a address to return the parts. Packed up the parts as ordered in the return policy. Wrote the RMA on the outside of package like instructed. Sent to warehouse in Tennessee. The warehouse received the part on the 28th of March. I waited two weeks and nothing from the company about my return. Filed a custumer service ticket at website about my refund. All I was told in the email was that it takes two weeks for refunds and that they needed my tracking number. I don't have the tracking number because the package was delivered weeks ago. I responded to the company telling them this. The next response was like they didn't even read the email I had sent. This email was asking for tracking number again and how I needed to wait. So I waited about 4 more days tried calling them. No answer on there customer service number tried ordering a part by phone just to get someone on the line NO answer. Tried sending another support ticket this morning about the refund and the website wouldn't let me. So here I am filing a complaint with the Revdex.com. Other companys I have returned parts to took less then a week for the whole process. So this company is just being lazy.Desired Settlement: I just would like my money back. which I think is around $160.00

Business

Response:

Please see attached letter. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I had ordered a front grill for a 2003 mustang mach1 part no:[redacted] instead they sent me a part for the air condition unit no:[redacted] they don't answer the phone and I have email for a RMA # and they have not complied.I have cancel for any replacement and just want a complete refund plus return postageDesired Settlement: a complete refund of all monies which include return postage a total of $56.38

This is the worse online shopping experience I ever had. I ordered a tail light for my car, immediately upon delivery, I opened up the box and found it to be completely different than what I ordered. I looked for a phone number to call and report the error but there isn't one clearly marked on the website or email. There were instructions to submit a ticket, it was down all day. Finally, when it was up and running I submitted my complaint. I included a screenshot of the product I ordered from the website and a photo of what came in the box. Please note the box wasn't sealed properly nor included an invoice. I was worried the correct product fell out!
In response, the company stated they shipped the right part, and the picture wasn't a representation. I was to read the notes on the side. The pictured tail light was the outer portion of the tail light. They sent me the inner. This company is shady. There are a lot of fine prints. I have lost money because they shipped me the wrong part, and I am paying $20 to send it back. That makes $30 in total for shipping. The least they could have done was to pay for return shipping instead they are pretty defiant and feel that its ethical to falsely advertise to consumers.
I am writing to prevent other people from doing business with PartsGeek, please support other businesses. This was a waste of time and money.