Parts Geek

Review: On 4-3-2014 I ordered an ignition switch for my 1998 [redacted] For 156.95. When the part arrived on April 10, it was the wrong part. I opened a customer service ticket and never heard anything. I opened so many customer complaint forms it told me I had to many open and I wasn't allow to open any more. So after I called every extension in their company and left every about of 50 voice mails. I did get a response from mike. Who after an hour of trying finally got the return label for the wrong part they shipped. A label which they said they sent a week ago via email. Which they didn't . I returned it on Friday the 18th. I tracked it through ups tracker and it was received on Monday April 21. I never heard anything from them so, On April 24 I started calling random numbers and leaving messages and once again no response. When I did talk to [redacted] on Friday 18th it took over an hour from them to figure out how to send a return label. So after the mess up with the part and all the headaches from phone calls and emails. [redacted] ask how he could keep me as a customer and I said you can't. He went so far as to give multi points of contact for him personally to handle any future issue. And so April 24 I tried to get him to resolve the fact I hadn't received my refund again leaving several messages and emails. To which I Get a response from mike saying we assigned you a call tag why didn't you use it. To which I replied I have idea what that is or I would have used. this is hands down the worse service ever and on their web page it said we pride ourself with having the best customer service on the internet and I feel their statement on their website is false and misleading. I feel it is false advertisement and they said be forced to remove it. Other consumers should never have to be exposed to this type of trickery treatment from anyone.Desired Settlement: All I have wanted from the moment I received the wrong part was to return it and get my money back. It will soon be a month of dealing with this and the money I thought I'd save by using their service has been lost three hundred time over for all of my time they have wasted on dealing with their mistake. I'd simply like my money back and to see them have to remove the misleading statement , that is completely false in reference to them having the best customer service in the web.

Business

Response:

This case is closed on our end. Mr. Austin has been refunded in full. Rejecting the responses is redundant at this point.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: 5-9-14 ordered two hubs with bearings for a [redacted] With seals and dust caps. 5-15-14 received pkg and opened 5-16, found that [redacted].com had send hubs without bearings. 5-15 & 16 attempted numerous times to contact them via their [redacted] automated system and it always responded with heavy call volume use our Customer Support system on our home page. Got somewhat reasonable response the first time. they did send an RMA number for returning the wrong parts.. BUT they wanted me to pay the return postage on the wrong product shipped to me. The next customer support note to them requested that someone from there call me.. the response from the agent was to call their [redacted] number. Well after about 20-30 attempts I gave up after the same heavy call use message repeated every time. 5-22 Back to the Customer Support one more time.. same story sent. This time the customer agent wrote back that within the next 48 hours I would receive an email from the warehouse with the prepaid shipping notice. Well it is now 5-29 and I have yet to receive the shipping notice. Back to the Customer support system.. and this time I get this message "You've reached the maximum open tickets allowed." Wow looks like I am out my small amount of $100.00 plus the loss of the use of the vehicle for the past 3 weeks and bus and taxi fares. But worst of all the aggravation of having to deal with incompetence on the part of the customer service agents.Desired Settlement: I would consider the refund of the difference in price of the hubs with bearing vs. the hubs without bearings provided, shipment of the bearings (2) and an additional $80.00 for the cost of having to have someone press the bearings into the hubs locally. I will forgo asking for the $250 plus dollars of additional expense during the loss of use of the vehicle for two weeks already with out the use of the vehicle..

Most importantly hopefully the owner of the business will be made aware of how poorly his customer service reps are doing their jobs. Not returning a direct call when requested when there are questions about the service is a real disservice to their customers.

Business

Response:

Mr. [redacted] Unfortunately, you dealt with a new hire that

apparently does not have much of a future with Parts Geek. The employee in

question has been reprimanded and will be giving you a call along with an

apology. After reading all of your

correspondence, I completely understand why you are frustrated and I sincerely

apologize.

Your return was received today in our ** warehouse and your

return will be refunded very shortly. You will receive an itemized credit

invoice via e-mail.

In the future when contacting Customer Service, just write

in the subject line: FOR [redacted] OR [redacted] ONLY… that way your issues will be

handled in a timely manner minus the hassle.

Again, please accept my apologies for any inconvenience that

we may have caused you. In the future, we promise to do everything possible to

assure your satisfaction with our service. If we may be of any assistance,

please do not hesitate to contact us.

Review: I returned a defective product to Partsgeek in early March. The item, for which Partsgeek issued an RMA Number and agreed to accept as defective and issue a refund, was received at their facility on March 24, 2014. On March 27, 2014 I received the following email: Dear [redacted] This is to inform you that your credit was processed today. Invoice Number: [redacted] Restocking Fee: -$0.00 Sales Tax: $0.00 Parts: $118.98 Total Credit: $118.98 A 15% restocking fee, if applicable, is charged on all returns that are returned for any reason other than a definite error on our part. You will see the credit post to the credit or debit card you used to place the order in 3-4 business days. This is beyond our control. We are constantly striving to provide our customers with the best possible service. We hope that your shopping experience has been an enjoyable one! If there is anything we can do to improve your experience please let us know. Customer Service [redacted] To date, I have not received a credit to my credit card account. I have sent multiple follow up emails and have been told that it takes 3-5 business days to process. When I have inquired as to the account number that they refunded to and the transaction number, I have received generic responses with little to no information. I have made multiple attempts to contact them through their 800 number, but it is futile. After a 30 minute hold, the phone system disconnects me. At this point I feel that this company does not intent to honor its agreement to refund my money. On top of that, they have the product that I returned as defective.Desired Settlement: I have lost all confidence in this entity and am not sure that I can order from them again, including re-ordering the part that I returned as defective. I would like to receive my refund via certified/cashier's check. Anything less than that is unacceptable.

Review: Since 7-28-2015 I purchased an air conditioning clutch from Parts Geek online with the advise of my Technician at [redacted] The part was received with a year warranty and was installed by this technician. After driving less than 10 miles the part failed and caused the AC compressor on my 1992 [redacted] 525i to go as well. I attempted to notified Parts Geek immediately but their online return page was not operational with a notice saying to wait and try again. After a couple of weeks their I was able to get thru. In the mean time I ordered a new Compressor and had it installed. now I have sent the parts back with their Return order number on 8-15-2015 and have placed numerous complaints after not receiving a refund for warranty part returned. The only way to contact them is by email and I get the same dumb response and new return order numbers saying it is the responsibility of the original manufacturer. No human contact and no refund now after 2 months makes this a very shakey business that I have had no problems with until I had a part failure/ return. referance #'s are #[redacted] #[redacted]; #[redacted]; and recent 9-29-2015 # [redacted]Desired Settlement: I wish for the $84.63 Tax and shipping for $94+ refunded to my [redacted] account. If they want to keep me as a customer they should come up with a big discount for a year. **

Business

Response:

[redacted] is contacting you via phone now. He is the agent that handled your tickets and did not address your concerns properly. In the meantime, please provide your return tracking number so that we can contact the warehouse and get you refunded. Thank You

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Talked with [redacted] of PartsGeek. Gave my tracking number. They found I had sent back over a month ago. Asked if everything was now all ok. I said I will wait to see if my credit card is reimbursed in the next 3 to 5 days like he said it would. I will hold my response after this has taken place. Got only phone number to get thru after Revdex.com contacted client on my behalf.

Regards,

Business

Response:

Mr. [redacted] was refunded in full for the part return on 10/7/15 in the amount of $84.63.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We just received the amount in our account just yesterday and far beyond the 3 to 5 days they promised. Thank you Revdex.com as I am not sure that we would have gotten our refund without your help.

Regards,