Parts Geek

Complaint: [redacted]I am rejecting this response because:Your business was advertising the product for $148.25 and the website indicated that you had the item in stock at the time I placed the order. I spent a lot of time placing the order, and could have ordered the part from some other vendor, if not for your deceptive advertising. If you did not have the item in stock, your website should have indicated that. It is not fair to other businesses for you to advertise a product as available for some low price that you are not able to deliver. At the very least this is poor service. Other consumers considering doing business with your company should be aware that in my experience, you do not deliver the products you advertise. That way they can steer clear of you and place their orders from a more reputable business.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:It's for the abs sensor they are wanting me to take the whole part off my truck pay hundreds in labor then send it to them. Then wait 2 weeks to get it back and meantime I pay storage fees. I will just take this up with a lawyer and sue for part plus attorney fees courts cost and interest. You could have just answered your phone and could've done this real easy but you chose not too
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize for any delays in receiving your return authorization number. We have processed a return merchandise authorization and have emailed Mr. [redacted] to his email address of...

[redacted] a prepaid shipping label via UPS tracking number [redacted]5 to return the defective assembly. Please accept our apologies for any inconvenience that we may have caused .

Thank you for contacting us. We responded to your initial Revdex.com review 02/23/2016 and after communicating with you 02/23/2016, we provided a prepaid shipping label via UPS tracking number [redacted] on 02/23/2016 to return the product. We were under the understanding we had resolved the...

situation and came to a mutual agreement as per your request “Send me a return shipping label and I'll gladly send back this radiator”. We apologize for any miscommunication or misunderstanding and have refunded you in full $245.35 on 02/25/2016 ($241.40 and $3.95) prior to receiving the product back. Please allow 3-5 days for the refund to appear on your credit card statement. Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.

Mr. [redacted]Thank you for contacting us. Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize for any miscommunication or misunderstanding and have refunded [redacted] the full $80.00 for his core return. Please allow 3-5...

business days for the refund to appear on your statement. Thank you again for your patience and have a great day! Sincerely,Partsgeek Customer Service

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded Mr. [redacted] credit card for $173.11 on 07/15/2016. ( $150.61 for part and $22.50 for the core deposit). Please allow 3-5 business days for the refund to appear on your...

statement.  Again, please accept our apologies for any inconvenience that we may have caused and we thank you for your patience.

[redacted] credit card was refunded $150.34 on 07/28/2015. Ground shipping charges are not refunded for any reason. Our refund policy as stated on our website:How long do part refunds take?Most (but not all) returns are credited within 30 days of receipt of return. Credit card refunds take...

approximately 3-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You will receive an e-mail the day your refund is processed.

The second bearing was refunded on October 6, 2014.

The part was refunded on 11/19/14.We will refund the $8.95, however we shipped the part number that was ordered online for a [redacted].

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. As we discussed with Mr. [redacted] when he contacted us, this transaction was voided 14 minutes after Mr. [redacted] placed the order via our website effective 07/07/2016 with the PNREF number is...

[redacted]. Please allow 3-5 business days for the transaction to be removed from Mr. [redacted]’s statement. We thank Mr. [redacted] for notifying us of this catalog error so we can correct the issue. Please accept our apologies for any inconvenience that we may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The restocking fee is listed on our Customer Service page, as any other Internet company. The customer service tab can be accessed from any page on our website. Do you have a 2.4L, 4 cyl Automatic?

The companies communication is horrible. They say they will call back and dont. All email responses are automated. After a month and opening this complaint I finally received my part.
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The return was received and the core was refunded last week on January 7th. Thank You

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Mr. [redacted] placed an order for a new [redacted] however our warehouse received a returned clearly installed older [redacted] in the package/box...

containing the new [redacted] as we have photos to document what was received by Mr. [redacted] (See attached)  Our policy is only to refund customers parts they have ordered from us and not from another establishment. However, because Mr. [redacted] was not satisfied with his experience with Parts Geek and in a sign of good faith, we have issued a refund to Mr. [redacted] credit card for $67.98 on 11/29/2016. Please allow 3-5 business days for the refunds to appear on your statement.

The shipping charges in the amount of $47.99 have been applied to the [redacted] card ending in [redacted]. We apologize that [redacted] had a catalog error and for the subsequent trouble that you had to go through.

We receive our part listings directly from the manufacturer. We are looking into the issue and are awaiting a response. The return shipping costs in the amount of $6.51 have been refunded to you today.

Customer Service is not available via phone as indicated on our website. A support ticket must be filled out in order to contact Customer Service. 0 tickets were submitted under the e-mail address...

[redacted]                   A refund was issued today.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Since receiving this complaint we have shipped out the remaining interior trim panel clips to Mrs. [redacted] via USPS tracking number [redacted] on 04/26/2016. Please note that ALL...

tracking information may not be available immediately. Please allow 24 hours after receiving the tracking number for the shipping carrier to update their web site. Please allow 3-7 business days for delivery. Mrs. [redacted] can check the tracking and progress of the shipment via [redacted] or via our website [redacted] under track order with her order number [redacted] and email address of [redacted] Again, please accept our apologies for any inconvenience that we may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am very happy with your involvement and resolution on our behalf - I am just disappointed that it took involvement with Revdex.com for Parts Geek to reimburse me for my expenses.
Regards,
[redacted]