Parts Geek

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10531470, and find that this resolution is satisfactory to me. 
Regards,
Justin Erickson

Complaint: [redacted]
I am rejecting this response because:Considering the extreme matters I had to go to in order to even get a response from your company is ridiculous and your lack of empathy and professionalism further solidifies the need to take my business elsewhere.  At this point all I want is my money back.  I see now why your company is not accredited with the Revdex.com and has over 400 complaints.  by the way replying to the customer "what is the part number of the incorrect product" did not answer any of my questions and did not ensure me that matter would be resolved.  Just so that we are clear I'd like ALL of my money back I'd rather pay double for the actual part that I ordered and better customer service than get treated like I'm in the wrong for your companies mistake.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I spoke with a Mr. [redacted] He was very Helpful with resolving this Issue.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I had no idea that my truck required a 63" toolbox until I discovered that the 60" toolbox which parts geek advertised as a fit for my vehicle didn't fit.  Parts Geek's website and three confirmation emails clearly refered to part # [redacted] as a "2014 [redacted] Tool Box".  As I have previously made clear, I never would have ordered this toolbox if Parts Geek hadn't claimed that it was the correct toolbox for my vehicle.  No reputable business allows for their mistake to be a customer's loss.  Their "sincere apologies" is not worth $205.64.  If Revdex.com cannot convince Parts Geek to do the right thing, my next step will be to file a complain with both the [redacted] and New Jersey division consumer affairs offices.
Regards,
[redacted]

There were no tickets submitted by [redacted] There is nothing wrong with our ticket system. If you'd like to screenshot the "invalid" message, and post it here, I'd like to see it. The fax machine is on my desk. I have received 0 faxes regarding a core return for this order. There...

are 0 agent views on either of the orders placed. We were never contacted. We have a 30 day return policy regarding core returns as indicated on our website. I honestly hope that a Revdex.com complaint wasn't submitted, because the 30 days have expired.?

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Parts Geek emailed Mr. [redacted] a prepaid return shipping label on 01/14/2016 via FedEx tracking number [redacted] to his email address of [redacted]. This email would have...

come directly from FedEx and perhaps went directly into Mr. [redacted]’s spam or junk folder. Since receiving this complaint we have refunded Mr. [redacted] with the credit card used at the time of purchase for the credit amount of $144.63 on 02/09/2016. However the refund will take 3-5 days to appear on the statement. We have also emailed another prepaid shipping label to Mr. [redacted] email address today 02/09/2016 to please return the incorrect strut and coil spring assembly received via FedEx tracking number [redacted] Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving your desired settlement.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have received my full refund after countless emails.  I allow the Revdex.com to display all communication between this company and myself so the others can be made aware of their intent to deceive paying customers.  Thank you for your diligence, fortunately I am one of the few customers who actually received their money back.  
Regards,
[redacted]

In response:No return form from any company in the entire world has a question that states, “Is your credit card active?” When I returnsomething to a company, I expect that the card that I used on that particular order will be refunded. For example, I place numerous orders with [redacted]Each order is either placed with my debit card or my [redacted] credit card or sometimes my [redacted]. If I return an item, I know that whichever payment method Iused will be credited. I do not expect that [redacted] will check all my other orders for other payment methods and credit erroneous cards at random. That isnot how an e-commerce system works [redacted] and it is illegal. Without boring you with the inner workings of how our e-commerce system operates, your suggestions on how weshould refund customers is unfeasible.  Once an order is placed, the PO is locked in. The credit card information gets encryptedand once charged, it is issued an RNREF number. For example, your PNREF number was[redacted]. The system cannot issue a refund to any other RNREF number or to any other credit card not associated with the initial PNREFnumber. The system does not search for new orders placed or check for other payment methods, nor does our system send an e-mail asking if it’s ok to creditthe order.  It simply credits the order once a credit memo is entered. It is the consumer’s responsibility to let us know ifthey closed an account or need a refund via check. We receive numerous requests each day. I did not state nor imply that our obligationended with the credit. I simply stated how a credit works and what I need to doto rectify the situation with [redacted].Case [redacted] means absolutely nothing tous in terms of a reference number. That is a number that your bank issued. Itis not a transaction number that I can search in [redacted]. [redacted] states that the money wasreturned to us on October 22, 2014.  Theyapplied the credit toward our bill, therefore it did not show up on our monthlystatement as a credit reversal.  A check is being mailed today in the amountof $221.25. I will refund the shipping on the order as well. I apologize thatit took so long to rectify. If my employee would have brought this situation tomy attention earlier, it would have never gotten this far.  Tell us why here...

The parts were refunded on 2/2/15 in the amount of $1501.46. A credit approval invoice was e-mailed to [redacted]

The fax was received and the $38.21 was reimbursed on 3/3/15 @ 10:44AM. Thank You

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] and [redacted] transfer packages in rural locations to [redacted] for delivery. This is beyond our control. We shipped the package from CA to [redacted] where it was transferred to the local Post Office for final delivery. We apologize for the delay, but we have no control over delivery times, transit times...

etc... those are at the sole discretion of the shipping companies.The return information is below. A full refund will be issued when the part is returned. Your RMA number and return instructions are listed below.Please write your RMA number on the outside of the shipping box in black marker. Do not write on the parts boxes themselves as we will not be able to resell your item. All cores must be returned in their original box. RETURN ADDRESS:RMA# [redacted]To:  Street: [redacted]City:  [redacted]State/Zip: CA [redacted]Attn: ReturnsHow to return your part: All parts must be returned in their original box and in resellable condition.Parts cannot be installed or damaged by incorrect installation. Electrical parts are not returnable if unsealed Make sure you properly package your return. We are not responsible for items damaged in transit.You are responsible for all return shipping charges. You may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or loss. We are not responsible for uninsured, damaged, or undelivered packages. Refunds: Most part refunds are processed within 30 days of receipt. If you have not received your refund within 30 days, please feel free to contact us anytime.?

Complaint: [redacted]
I am rejecting this response because:Parts Geek falsely advertised it stocked Metrix [redacted] with B&W photo, generic for Toyota PN 87138-32040 resistor and I ordered that specific part in good faith.Instead, Parts Geek shipped Metrix 6557-082, generic Toyota PN 87138-12120, which my mechanic said was wrong part, and later confirmed by Toyota Parts Hawaii, the resistor for 09/1988 - 08/1993 COROLLA models.  Metrix 6557 will not work for 05/1991 Toyota CAMRY DLX wagon.  It is the wrong shape & size, filament gauge is visibly thinner, filament coils are at least 50% smaller, and the electronic codes don't match.  Metrix 6557 (PN87138-12120) is not Metrix WO133 (PN97138-32040) equivalent as confirmed by Toyota Parts Hawaii.On February 18, Parts Geek sent me a product review email for 1991 Toyota Camry Metrix Blower Moter Resistor [redacted] with B&W photo, but they sent Metrix 6557!After numerous Parts Geek support ticket and email exchanges, on February 19 I received from Parts Geek Sales Dept. ([email protected]) a support ticket #364149109 email admitting, "Unfortunately, we do not carry the part you need."Regards,
[redacted]

The only part received and checked in at the warehouse is the catalytic converter. We need the return tracking number for the brake booster. We have asked repeatedly for this information in ticket #[redacted]The converter has been refunded.

Complaint: [redacted]
I am rejecting this response because:It only states what I will do, what will the company do? I have faxed the information required to the fax # provided but dose that mean you will reimburse my fees?Please clarify.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.  Revdex.com, I received one charge for two parts I ordered, only one shipped via UPS, only on tracking number was created, which showed only 1 3lb box being shipped and "delivered".  The other part (which was 90% of the value of my order) was purposefully kept by PartsGeek.com, since they only created a single 3lb shipping label, with one tracking number, that said "box 1 of 1" for the one part they did send me (which was defective).  A straight up scam.The part I did receive ($30) was many years old, not properly packaged, and not for my specific car (2015 Sonic RS), the part fits a 2012-2013 Sonic, I threw it out.  Basically this place is one giant scam and that's why I wasn't surprised to see so many comments.  My time is valuable, so I'm not wasting it contacting a scam artist, instead I immediately filed a dispute with [redacted], filed a claim here, and what do you know, I just got two e-mails with some BS reason automated reason about why the error occurred and how they're so sorry and refunding me right away even though I never contacted them.I will never do business with this company again.
Regards,
[redacted]

As our website clearly indicates if items are missing or damaged from a kit, the kit must be returned. Because the kits are pre packaged direct from the manufactures the contents they contain are not carried by us and cannot be shipped or even sold separately. Your only option is return the kit for...

a full refund. You may re order the kit at anytime if you still are seeking the item from us. We issued a prepaid shipping label to Mr. [redacted] on 02/26/2015 via [redacted] tracking number [redacted] and to date 03/06/2015 the label has been unused. We apologize for any inconvenience however we are unable to pull out missing parts from a different kit and Mr. [redacted] must return the incomplete kit received to receive a refund. All products must be returned and reordered.

$16.10 to ship a $10.38 wiper blade is excessive. In order to be considered for return shipping reimbursement, a copy of the [redacted] receipt must be faxed to [redacted]. Please include your order number and name. We do not reimburse for packing materials or insurance.