Patrick Riley Cooling, Heating, and Plumbing

Curtis was very professional, knowledgeable and courteous. I highly recommend Curtis' work and his company, Patrick Riley Cooling, Heating and Plumbing.

Chris P. did a great job on our wine cellar. Very happy with the work.

First time I felt not taken for a ride for business. Will use this company for all my home maintenance.

We recently had a problem with our air conditioner - It was making a noise - we noticed that it was missing a screw. We contacted the maker of the A/C unit to see if there was some information on the type of screw we would need. They referred us to 72 Degrees. We contacted them and asked if they sold the screw there - and also asked if it were possible that the noise could be caused by more than a missing screw. The lady we spoke to explained that she would have to send a tech out to make that determination.. we asked if we could simply call the tech as if that was all it was we would hate to have them make a trip out for a screw. She said she could not do that but that it would only be $70.00 for him to come out. We decided that although that could be an expensive screw it was probably best just to make sure that we did not have anything else we needed to deal with. They were very prompt and came out that same day. The guy arrived - looked at the unit and said yep - you just need a screw. Then without any further discussion he pulled out his drill and put the screw in. When filling out the paperwork he laughed and said that this was probably the most expensive screw we could have purchased. We laughed as well and said we were worried about that, but he did come all the way out there and we knew thats what it would cost so we were O.K. paying for it. He then handed us a bill for $194.00!! We stated that was not what we were quoted. He said the $70.00 was for diagnosis only but he put the screw in and that increased the charge. We refused to pay as he did not tell us that before doing the work! He then became extremely unprofessional. I explained that she should have given us more information over the phone because I would not have even considered him coming out without trying to replace the screw myself if I had have known that they would charge nearly $200.00! I explained that we told the lady on the phone we thought it was a screw. He said "she was a girl and therefore did not know anything"

He also said that they would not ever give us pricing over the phone as then "we would have the ability to shop them"! Of course we have the right to shop for the services we purchase!

He was insulted that we did not think that we should pay it. He said we were trying to get free information that he had spent $20,000.00 in schooling to learn! But we were not asking for anything free (and we all learned how to install screws without paying for an education at all!)- We asked him to diagnose the problem and did pay him $70.00 for that service. We did not ask him to install the screw and we expected him to tell us upfront what any additional costs were. That is good business practice. We did tell him he could take out the screw - he said "Im not the [redacted] here" He also wrote on our receipt that we were looking for free information and a screw. He left angry - we were all pretty upset! He came back because he forgot something - went into the backyard by himself. we were working up front. We went back into the house an hour later and the A/C was making a new noise. We will have it looked at - but NOT by this company!

I was visited today by Freddy P[redacted] of Patrick Riley Cooling Heating Plumbing for my six month AC tune up prior to the summer cooling season. He arrived on time, was very knowledgeable, gave me some recommendations to help maintain my comfort and inspected my unit. He found a worn out contactor assembly and checked with the manufacturer and determined it was under warranty and replaced the same. I have optional filters installed in my rooftop unit and he was very diligent in cleaning, drying and reinstalling them. Great job, Freddy!

I had a situation last night and after 5 calls of trying to find someone that could help on a Saturday evening, I came across this company. Not only did they get the problem fixed after an hour of work, they didn't charge me. They were extremely professional and helpful.

Review: I had received some promotional thermostats by guardian protection services who is affiliated with this company. I scheduled installation on 8/20 with a window of 1-5pm. I had my wife take a 1/2 day off of work for this. (We arent yet living in the house so she jsut want at home) They hadn't called or came by by 345 so I called them and I spoke to [redacted] who said that it would be about an hour. I went to the house to relieve my wife and once again I called them around 530. I Never received a call from them. When I called back I spoke to them again and they said that the technician wouldnt make it until 730 or 8. I said that wasnt going to work. I had to go home and get sum rest. We rescheduled it for Saturday the 23rd at 930. I explained to them that I had to take my father in law to docs so I would be available then. On Saturday morning they called me at 7:51 and said that the tech was on his way. I said that wasnt going to work for me. I then called them back and said that I would rush to docs and meet them over there at 9. I showed up at 8:55 and the tech wasnt there at 9 I called at 9:26 and asked were the tech was. I spoke to the operations manager [redacted] and I explained my problem the last two times and he explained to me that "what was my problem its free" I explained to him that this was not free I paid for it and that my time was not free. I explained I was going to file a complaint and he said oh well. The tech showed at 9:41 and that experience is another complaint I filed against this company.Desired Settlement: I believe that there whole scheduling priorities for there promotions should be handled way better. And they need customer care training by there management.

Business

Response:

Firstly we would like to apologize for the inconvenience and disappointment that this consumer experienced in dealing with 72 Degrees recently. We assure you that this complaint and feedback has given us the opportunity to remedy any problem that may exist and help to improve our service further. We also strive to be honest and courteous with our clients and keep them well informed on time frames and any delays. We do recognize that some jobs take longer than other jobs and that is why we have time frames. It is our goal to accommodate and keep our clients as happy as possible, It is never our intent to waste anyone's time. We are working to improve scheduling priorities and training by management.

Our A/C quit yesterday. we called 72 degrees to come check it out. The guy came, went up and checked it out, came down, and went to his truck, said he made a call to find out if our A/C was still warrantied (its only 3 years old). He then came in, gave us his quote telling us it was out of warranty. The quote was for $2,083 w/no warranty $851. more with warranty, just to replace the motor. a totally new A/C for $6566 to $7359. depending on if we wanted to change our whole "footprint" or not. Was repeatedly told they could finance it for us. Was told that we had a bad and wrong A/C unit for our house, proceeded to try and bad mouth the one who sold it to us. He said if we signed right then, he would get us a rental A/C for the night for us, but not until we signed. Kept reassuring us he wasn't a salesman and trying to make a buck on us. We felt pressured. On private discussion we decided to sleep on it, because we just didn't have that kind of money.

Meanwhile, the man who sold it to us called us (we had called him first) and said that he would take care of us. This morning, he called me and told us we were still under warranty, he was going to pick the motor up and would be right over to put it in for us. while he was fixing it, he always takes a pic before he starts just to make sure he puts it back exactly as it was, after he put motor in, it wouldn't work, he had to trace each wire until he got it right, and found 1 wire had been switched. I saw him take the pictures, he showed them to me, with the time stamp on them and all. He also showed me the bill for the new motor, (he gets reimbursed when he returns the old one) it was for $ 250. and he says its normal to double it. so at the very MOST is should have been $500.. He didn't charge us a dime. We paid $49.95 to 72 Degrees for the "visit and diagnosis". Not happy, not impressed. Will discourage anyone not to use.

Freddy came out and said my duct work was dirty. He showed me pictures and they were really dirty . he really cared about my health. They are coming back to clean my duct work

Chris was friendly and professional. No pushy sales attempts which makes me more likely to spread the word to my friends. I know we have found a company for future needs on our 12 year old system!

Louie D[redacted] did my first annual check up on my heating and cooling system. He was very professional, answered all my question and left me feeling good about my decision to buy a three year service contract with Patrick Riley.

Great customer service! Trent was on-time, fast and very informative. He gave me a few options and information regarding future a/c units. We will definitely be using On Time from now on.

They sent Freddy out to our house. Excellent and quick and professional. I would recommend them to everyone.

My husband and I recently had a new a/c and heating system installed in our home, and we found that the company's performance in doing the installation went well beyond our expectations. The gentleman we first met with continued to stay in touch with us from initial discussion of choices and pricing, through installation and adjustments, until our system was running at full efficiency, and we were absolutely satisfied with everything. Then, and only then did he allow us to give him our payment! During that time, company service men were out to our house several times to make sure that our new system was running perfectly and all work was done to our satisfaction. My husband and I felt that they were knowledgeable and fully trustworthy, and would unequivocally recommend them to friends and neighbors.

Freddy was great, he was a fantastic help. Unfortunately, we couldn't find his name on the review site. He was very helpful and very knowledgeable. He also came out late at night and was very thoughtful of the neighbors in the other condos. He knocked quietly and was very quiet on the roof. I would absolutely call Freddy for any of my HVAC needs.

Chris p[redacted] was at my house for a tune up he was very very good detailed which made my husband very happy he is an analytical person. My husband watched through everything step-by-step by the end of the day my husband was in love with this guy Chris was very patient with my husband taking him along with him wherever he went showed my husband everything he did answered all my husbands questions
I don't know about the other text but Chris P will be my only tech to come to my house .

Review: July 8th

I called 72 degrees AC to inspect my units (they were making a funny sound, but working fine)

Service Tech “[redacted]” was on my roof for over an hour. Once he came down he told a bleak story of how bad my units were.

When I told him I would call my home owner’s warranty, he said that that wouldn’t help my situation and that in fact, I should cancel and get my money back

[redacted] was very convincing that I needed to replace the units and offered me to fill out a credit app, which I did.

July 9th

[redacted] called me with great news that I had been approved with their bank financing.

When I asked him what the terms were, he quoted me 2.9% APR and $225 monthly payments.

Based on this, I agreed to have 72 Degrees and [redacted] replace my existing units, but was never informed of what brand, and what expense the new units would be.

July 10th

72 degrees installed new units

Approx. 2 weeks later

I went to the bank to sign the loan, but I noticed that the payment was over $400 per month.

When I asked what that number was, the loan officer said that was my monthly payment.

I told her that was not what was quoted to me, and she did not know what to say.

I did not sign the paperwork and left the bank.

When I called 72 degrees to speak with someone, I was told they would call me back…

Several days passed and when I did receive a call it was from a secretary asking me when I wanted to sign the loan papers.

From the top, I told the story of 2.9%APR and $225 monthly payments. She said ”I will have my GM call you”.

Several weeks later

Received call from 72 degrees asking to schedule a checkup and when I would be settling my account… I stated that I wanted the original financing agreement. The caller said she would have the GM call me.

August 8th

I received an email from 72 degrees with a contract that was supposed to be what was originally agreed to but I could not open the attachment. The attachment was then sent to my assistant, and she was unable to open the attachment.

A week or so later

I was asked to contact the in-house lender for 72 degrees ac and sign the loan. I called the finance people ([redacted]) and started going over the contract, but then learned the interest rate would be 17.99%, which I was not ok with, and at which time I was forwarded to the supervisor. After hearing my story the finance company ([redacted]) supervisor asked if I would like to obtain an attorney and that they would be contacting 72 degrees.

A week or so later

72 degrees called me and asked if the GM “[redacted]” and [redacted] could meet me at my house to discuss this matter.

September 8th

[redacted] met me at my house with a contract in his hand and application for open ended credit. When I saw the higher interest rate I explained to [redacted] that this is not what I agreed to. He said yes it was and showed me the contract (which does not have my signature on it). I asked him about this, and he did not have an answer, but instead started to badger and bad mouth me, saying that I lied to the tech [redacted] that my credit was good and that he wasn’t making any money from this deal. He asked what I was going to do, and I responded by telling him I would take the papers he brought to my house, seek legal advice, and worst case have 72 degrees take the units back.

After further investigation I found the suggested selling prices for the [redacted] units [redacted], Single-stage

2 ton [redacted] heat pump: $3,679

3 ton [redacted] packaged heat pump: $3,949

4 ton [redacted] packaged heat pump: $4,389

5 ton [redacted] packaged heat pump: $4,739

September 9th

My response to [redacted] and 72 degrees

[redacted],

Thank you for your time this morning discussing this mess we are in. looks like the cart was put before the horse.

After reviewing the documents you brought over, a solution came to mind.

I want to remain whole at what was quoted (2.9% - $225 monthly payments, no term mentioned, $14,000.00)

In order to achieve that with your 14.9% finance, the original quote of $14K (the principal amount) would need to be reduced to $9100.00 (approximately 35%)

September 16th

[redacted] and 72 degrees response

[redacted], here are the loan documents signed by you with [redacted]. This is a legal contract that needs to be settled. Your account is seriously past due and we will now pursue legal action.

September 16th

I was shocked to see the attached loan docs and would never have signed anything but the original 2.9% apr agreement, which seems to be a moot pointDesired Settlement: Adjust to originally quoted terms or remove units from home

Business

Response:

[redacted] approached you because of miss communication of our technician and [redacted] on our financing product. I [redacted] representing 72 degrees got involved and came to a resolution with [redacted] to make him happy. We have come to a conclusion on the financing for [redacted]. The conclusion will be a new financing product that will allow [redacted] no payments until 1/10/15 which he can find a finance company that will meet his needs. We will also refund him $500.00 and check why his electric bill was a little higher. [redacted] signed off on this statement and is 100% happy. ?

Prompt, professional, courteous, friendly, knowledgeable and honest are all words to describe my experience with Patrick Riley Cooling, Heating, and Plumbing. Freddy was the tech who examined my HVAC unit. He was thorough and provided a written quote on suggested options to protection to my unit and ensure a longevity and reliability. Even though I declined the offer, Freddy did not pressure me in any way. It is good to know I have found a service company I can trust.