1 800 Flowers

Hello, We're very sorry that you were unable to use both e-gift cards on the same transaction. Unfortunately, as we did not issue the e-gift card, we are unable to issue any compensation. We suggest that you contact [redacted] and see if they can reinstate your points and compensate you for the...

card. Again, we apologize for any inconvenience this has caused and look forward to delivering another smile for you soon. Thank you, Courtney S[redacted]1-800-Flowers.comExecutive Priority###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have no issues with the apology.
No delivery of the balloon took place on 10/**/2014.
Please provide detail information about this alleged balloon redelivery, specifically
the description of who supposedly received it, their clothing, the approximate
time, who from 1800Flower.com made the delivery, and the delivery confirmation.
We are still not far off from the birthday; I will appreciate delivery of the balloon soon.
Sincerely,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],We're very sorry that you are receiving our marketing emails after asking to be removed from our mailing list. I have manually removed you from our list. Please note that this may take up to 10 days to take effect, as our emails are automatically generated. Again, we apologize for...

any inconvenience that this may have caused and hope to serve your future gifting needs. Thank you,Courtney S[redacted]1-800-Flowers.comExecutive Priority

Hello, We have issued a refund. Please look for an email from us with the refund details as we do not want to include personal information on a public website.  Sincerely, Mandy F[redacted]1800Flowers.comExecutive Priority[redacted]    866

Dear [redacted], I do apologize for any inconvenience this may have caused. We have issued you a full credit in the amount of $64.98. As a further apology we have issued you a $20.00 saving pass, which will arrive in your email within one week. Thank you, Stacy H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and confirmed that the remedial action described therein had been performed. This resolution is satisfactory to me and the matter has been resolved.
Best,Matt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 I have not yet received my final statement balance of $4,608.02 due to Flowers by [redacted].  As soon as these funds are credited to my account, I will consider this matter resolved.Sincerely,[redacted] of Flowers By [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 This is not what I requested to be resolved. $20 credit isn't worth all the time that I've had to waste with going back and forth for a month with customer service.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We are very sorry for any inconvenience caused in refunding your order. I have spoken with our senior managers and we simply cannot issue a refund back to you as your gift certificates were purchased from Groupon. In order to get refunded for the $60.00 you will need to contact [redacted] at ###-###-####. In regards to the $20 saving pass that we issued, we apologize you have not received it yet, here is your saving pass informationSerial#[redacted] Pin#: [redacted]Value: $20.00[redacted] 
[redacted]

Hello  [redacted], We apologize for any inconvenience during your experience with us.We are committed to our 100% Smile Guarantee and have issued a full refund to your account .  We have also scheduled a re delivery of your order at no additional charge to...

you. For your inconvenience, we have issueda$20.00 Savings Pass to you, which will arrive via email within 30 days. It is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year.  Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely,Jacqueline G[redacted]1800Flowers.com[redacted]

Hello, We are sorry for the inconvenience this has caused. A check has been cut, and will be mailed out to [redacted], tomorrow 2/*/2015 for the total amount. We are getting with our billing department to ensure this does not happen again in the future. Sincerely, [redacted]...

[redacted]
*

Hello [redacted], We apologize for any inconvenience. We have looked into your issue. We have found that your gift was delivered at 4:02 pm on 02/**/17. You can verify this yourself at [redacted] using tracking number: [redacted].Again, we apologize for any inconvenience and we hope you'll...

reconsider and give us another chance. Sincerely,Susan S[redacted]1-800-Flowers.comExecutive Priority###-###-####

Hello,We sincerely apologize for the customer's inconvenience.The customer placed her order on line on 5/*.  The order did not properly process with her form of payment and the customer was notified via email on May * noting the order was not properly processed.No further compensation is being...

offered at this time and the complaint is considered resolved.Regards,[redacted]
[redacted]
[redacted]
[redacted]

I contacted the customer by phone to work out a resolution for this situation. I apologized to [redacted] for the inconvenience and frustration with this order. I had found that the order could be expressed to arrive 12/*/2015 and offered her the option to replace the order with the new date and she was...

happy to accept. I also issued her a $20 Savings Pass for the trouble she experienced.

Hello, We've reviewed the various Terms & Conditions on our website along with Southwest Terms & Conditions. While it refers to Merchandise Value, use of gift cards, etc. we are going to issue the remaining points. Please allow 7-10 business days for these points to post to your...

account.We will work towards making our Terms & Conditions more clear in the future. Thank you,Courtney S[redacted]Executive Priority###-###-####

Hi,We sincerely apologize for the customer's disappointment.I emailed the customer on Sunday November 9 with an apology and provided the email address to send the pictures.The customer was issued a full refund on 11/* for $75.23.Regards,[redacted]...

[redacted]

Hello,Our records show that your account was refunded on 5/**/2017 in full as well as the redelivery was confirmed on 5/**/2017. We apologize for any inconvenience this may have caused.  Sincerely,Jaelynn D[redacted]Executive Priority Services1-800-Flowers.com

I placed two different orders on 08/**/15 for the same product (product code [redacted]), for delivery for different days to two different locations. I inaccurately listed in my delivery instructions the correct door to leave the product at. The order was being delivered to an apartment complex and the doors aren't marked. I inaccurately stated to leave the package on the left door of the third floor. I meant to say right door on the third floor. I selected the delivery date of 09/**/15 for an anniversary surprise. I was given order number [redacted] when I originally placed the order. I seen the error I made after the order was submitted and immediately emailed customer service for correction on the right door to deliver to. That email was send on 08/**/15 @ 2320 hrs. On 08/**/15 @ 0213 hrs. I received a reply that the correction had been made and a new order number was given. The new order number is [redacted]. The order date had been changed to 09/**/15. I didn't get a call asking if it was ok to change the date. I wanted it delivered for the date chosen for a reason. The time of my email to the company verses the response time wasn't a full 3 hrs apart. Why does three hours change a whole day? Why was I paying extra for delivery for a date chosen if the business advertised "delivered on or before 09/**/02? I called the company to see what the issue was and was told sorry ...won't be delivered on the 1st but we can call and apologize to the recipient. Really!!! It's a surprise!!! Why??? No!!!! They did say a full refund be issued. Still waiting ...

Order [redacted] was also placed same day for same product ([redacted]) to be delivered 09/**/15 for a birthday. I was given a [redacted] tracking number and logged on today to check the status. I saw that the product was sitting in [redacted] in Knoxville, TN on the date of 09/**/15. My package was set to be delivered to the coast of NC. I knew the distance and knew yet again the product would not be delivered on the date that I selected. I called 1800 Flowers this morning (09/02/15) and gave the representative a quick geography lesson and informed them that it would be impossible for the delivery to be made. The representative called [redacted] and the 1800 flowers representative assured me it would be delivered today. The representative was informed that I too had called [redacted] and was informed it would not prior to me calling 1800 flowers. He reassured me and promised it would make it on time. This evening at about 1900 hrs I checked the tracking number through [redacted] and the item is sitting in [redacted] warehouse ...not near the coast of NC, NOT out for delivery. I called [redacted] who said it was received too late to place on delivery route and [redacted] does not deliver past 1900 hrs. [redacted] is at least 3 1/2 hrs from the coast. I called 1800 flowers gave the representative a geography lesson about how it's impossible for delivery from the state of Tennessee to the coast of NC. You'd have to dedicate one driver for my one package without stops on a nearly over 8 hr trip. I was offered a full refund and a $20.00 gift certificate.

Moral to the story. Don't advertise "on or before delivery date" when clearly in my cases you've missed the mark twice. I didn't want anything but the date promised especially when the order was placed in ample time for both deliveries. Furthermore, both occasions were special occasions for a surprise why would I want your company calling my recepients to ruin my surprise. Also, please don't offer to send them flowers from a local florist. Both deliveries were for men. I ordered "man" plants for a reason. I think $20 gift certificate and the refund of the orders will not compensate me for the "special" I was trying to bring to their day or the symbolism on why the delivery date was chosen. Does your company delivery flowers days after a funeral is over?? I sure hope not. You need to get out the mindset of making the money and get into the mindset of making sure the packages are delivered on time. It's about making the recepients day be brighter but also the sender is a customer and should also be satisfied with knowing a delivery can be placed and delivered on the date chosen....not the day after. I wouldn't ever use this company again!! $20 certificate? ? Too funny. Not enough to ease this disgruntled customer. I should have been offered free delivery no matter the date chosen for delivery and 50% off my next 6 months of orders at least for all the headache I've had to go through these last few days over both orders. Not good business practice at all!!

Christmas I prderes flowers to be delivered to my son and his family,after days of not hearing if they were received I called only to learn they didn't put the card in the box so he didn't know who sent them....Today I prderes flowers for a memorial service that I could not attend,flowers were. To be delivered at 10AM...this evening at 6:30pm,I receive an EMail that they couldn't. Be delivered!?..WHY DO WE LEAVE A CONTACT NUMBER !I WILL NEVER USE THEM AGAIN! I FEEL TERRIBLE THAT I COULDNT SHOW MY SINCERE SYMPATHY WITH FLOQWERS..I. WILL NEVER USE THIS TERRIBLE SERVICE AGAIN,......CALL LOCALLY..DIRECTLY ...YOU WILL HAVE BETTER RESULTS.