1 800 Flowers

Hello,We sincerely apologize for the customer's inconvenience.I have contacted the customer on 3/*/15 and left a voice message with an apology and an update on the [redacted] refund processed 3/*/15.  The customer refund process back to [redacted] as $33.99 and $33.99 for a total of $67.98. ...

Please allow an additional 3 business days for the refund to process back to the customer's account.Regards,[redacted]###-###-####

Hello,We sincerely apologize for the customer's inconvenience.I have reached out to the customer however he disconnected the call so a follow up email was sent with our apologies for the poor experience. Although we do show the date as 12/* on our system, we will accommodate the customer's request...

for a refund.  The full refund was issued on 12/** for $62.97 and will adjust back to his [redacted] account.Regards,[redacted]

Hello,   We apologize for any inconvenience during your experience with us.  We are committed to our 100% Smile Guarantee and have issued a full refund to your account on May [redacted]. It should reflect in your account in 5-7 business days.     Unfortunately, after reviewing your...

order we don’t have a local florist in your recipient’s area that works with 1800Flowers.com. We apologize for any inconvenience this may have caused.   Sincerely,     Jaelynn D[redacted] Executive Services 1-800-FLOWERS.COM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not heard from 1-800-flowers.com regarding my complaints (ID: [redacted]) yet. Thank you for following up with this case.  I appreciate your assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Dear [redacted], We're very sorry your order did not meet expectations. We're fully committed to our 100% Smile Guarantee, and have issued you a full refund to your account. The credit should appear on your next billing statement. We've also issued you a $20 Saving Pass, which will arrive by...

e-mail. Again, we apologize for the inconvenience this may have caused.  Jaelynn D[redacted]1-800-Flowers.comExecutive Priority Services

Dear [redacted],I am very sorry for what you have experienced.  Your refund, which should have been processed on the [redacted], was processed on April [redacted] and finalized April [redacted].  The refund reference number is [redacted].  Your bank should be able to tell you where in the...

process it is at this point in time.  Again, my profuse apologies for disappointing you and your wife on your anniversary. [redacted]        Executive Priority                                                        ###-###-####            [redacted]

Good afternoon,  
We thank you for bring this matter to our
attention.  We first established
communication with the customer on Monday, December [redacted], to confirm
the refund for the remaining $26.98 was issued on 12/**/14.  The customer explained there was...

a
misunderstanding due to the fact she was   under the impression
the remaining refund to be issued was 46.98, which would include the dollar
amount for the $20 savings pass, she initially declined.  I explained to [redacted], our system does not
allow a refund greater than the original purchase price which was a total of $46.98
(comprised of $20.00 credit issued on 12/**/14 and $26.98 issued on 12/**/14).  [redacted] confirmed the entire amount ($46.98)
was credited back to her account.
 
In an effort to address the customer concerns
regarding the initial missed delivery, we offered a redelivery to the
recipient.  The customer accepted and
provided an updated address for the recipient’s place of business.  We scheduled an arrangement, at no additional
charge to the customer, which was delivered on Tuesday, January [redacted].  Thereafter, we followed up with the customer
and she assured this matter has been resolved to her satisfaction.
 
We have also clarified with the customer 1-800Flowers.com
is not affiliated with Incredible Edible Arrangements, therefore the store
location she contacted was also not affiliated with 1800-Flowers.com.  This matter was documented accordingly in an
effort to prevent futures similar occurrences.  Thank you and have a great day.Sincerely,  
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

These answers are all unacceptable, I have talked to managers and even a person in the credit department and gotten better responses then the gentleman here who has responded. At thi point I will continue working with the [redacted] instead of through the Revdex.com because he has been much more helpful then the response I just received. Thank you to the Revdex.com for your assistance.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello. I apologize your order did not meet expectations.  Your full refund was processed on 10/*/2016 as requested along with a savings pass that will be e-mailed to the address we have on file. Once again I apologize for you the inconvenience. Mandy F[redacted]Executive...

Priority[redacted] ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory, however, until I see the money to be credited back into my account, I am not wiling to close this case.  As mentioned on the response from the Vendor, they have scheduled a redelivery of the gift to my Mother-in-law, but as of now, no delivery has been made.  The Billing Agent told me that she would call my Mother-in-law personally to apologize, but once again, NO ONE CALLED!   There were many promises but none had been executed.  I am not willing to close this case until I see the full refund.  Please do not send me any voucher for future use because I will never use 1800flowers.com again.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,Once again, we cannot apologize enough. We still are offering the re-delivery of the flowers that the florist stated was delivered on 05/*/2016.  If you could please reply with the recipient's name, address, and phone number. We would be more than happy to send flowers to the recipient. We still have you as recipient. We also still extent the offer to call the recipient and apologize. Again, we just need her name and phone number.  we look forward to hearing from you. Mandy F[redacted]1800Flowers.comExecutive Priority###-###-####

Hello, I am very sorry for the inconvenience. I am showing that the full refund was issued on 5/*/16.  It could take your financial institution 3-5 days to process this credit. You have also been issued $40.00 in savings passes towards a future order.  We again, apologize for the...

inconvenience.Sincerely,Mandy F[redacted]Executive Services[redacted]###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I still have not recieved my refund, and as this is far from the first time they have advised it was coming only to have it not come I will not be satisfied until my refund is in my hands/account. 

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Per the website, our gift clubs are priced monthly at $ (dollars) per shipment, with a choice of three, six, nine or twelve months in duration. I show that three shipments have been delivered and paid to date. As there seems to be confusion on the pricing of this item, we would like to refund your...

money on the items received thus far and cancel the remaining deliveries. I would also like to offer a $40 Savings Pass for use on a future order(s) of your choosing as an apology for any inconvenience. The refund total would be $149.97 and cancel future months. Once again, I do apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
These same lies have now been going on since 2/**/15, nearly 6 weeks. I have constantly been told about refunds, refunds via checks, refunds via [redacted], etc. They have issued 1/2 of the full refund amount as they indicated via writing. They continually say [redacted] has a problem, which I've contacted [redacted], and no such problem exists. I do not want to be called by this organization again. I will now also proceed to contact [redacted], as well as the ** Attorney General for their deceitful business practices.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]