1 800 Flowers

Review: I placed my order on 5/*/15 for the flowers to be delivered to Japan on 5/*/15. A week later, I found out my order was not delivered to the recipient. I contacted the customer service of 1-800 flowers.com. Her reply was "As per checking the order number you provided, the order did not pushed through since the expiration date of your credit card is invalid." I replied to the person, I used the active [redacted] account as the payment information. I have never put any credit card information. Not only that, I received the order confirmation for my order, thus I firmly believed that my order was going through. IF I had done something wrong on my payment, they should have sent me a notice that would state they were not complete my order. Again, I received the order confirmation. I have never received any response to my reply to the customer service. I am upset because it was made to sound like I did something wrong to screw up the order - and again, no correspondence from the company. I have saved the emails between the customer service and me, if I need to provide the evidence.Desired Settlement: The company may complete my order at their cost. The company may send the late mother's day flower to my mother in Japan.

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience.The customer placed her order on line on 5/*. The order did not properly process with her form of payment and the customer was notified via email on May * noting the order was not properly processed.No further compensation is being offered at this time and the complaint is considered resolved.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not heard from 1-800-flowers.com regarding my complaints (ID: [redacted]) yet. Thank you for following up with this case. I appreciate your assistance. Sincerely,[redacted]

Review: ordered flowers from this companys website. when they arrived were completely dead. contacted company via email. . offered a replacement valued at less than original value. then offered 50%. I told them I wanted money back. no response from them since.Desired Settlement: full refund of merchandise and shipping costs. I will return the dead plant if they want it back .

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience.I have contacted the customer on 3/*/15 and left a voice message with an apology and an update on the [redacted] refund processed 3/*/15. The customer refund process back to [redacted] as $33.99 and $33.99 for a total of $67.98. Please allow an additional 3 business days for the refund to process back to the customer's account.Regards,[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As of the [redacted] have only received a 33.99 credit not the full amount.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The company did not send the flowers I ordered. The company claims 100% satisfaction but clearly that is not what happened. Overall, the company has extremely bad business practice. First they stated that the flowers I selected were available, but then these were not the ones sent. Furthermore, I never recieved a notice when the order could not be filled as requested. Instead, the company simply made a decision to ship whatever was available without letting me know.Desired Settlement: After I contacted the company about this, they said they would resend another bouquet, which would have been completely inappropriate since the family is in mourning and in no way should be bothered with the company's error (or in my opinion, unethical business practice). Basically, the company did not provide the serve I paid for. The bouquet I ordered came to just over $70. The company only offered a $20 coupon for a future order to make things right, but this was insulting. Shame on 1800Flowers. I will not be using there service again and feel that it is really wrong to deceive costumers. I truly hope someone looks into this business's practice. My guess is that other customers have been victims of this type of false advertising before as well, and that's just not right.

Utterly disappointed,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you. I just heard back from the company and they are issuing me a full refund. However, I do hope the information I submitted helps protect other consumers in the future from this type of business practice.

Review: I order an arrangement called "Make Lemonade" which was supposed to be hand-designed by expert florists with a real lemon in the vase. I selected medium size. The flowers were order on 07-**-14 at 11:38 PST to be delivered 08-**-14 to a business address in Boston. I had to called 3 times to make sure the flowers were being delivered because the tracking website had not update status. The product was 'on the truck' at 4:24 PM EST and 'delivered' at 4:26 PM EST. I have pictures of what was delivered vs what was ordered. They are not the same. There was no lemon in the vase as advertised.Desired Settlement: I would like a refund since the product is not what was advertised.

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience.

I have spoken to the customer on 8/*/14.

The customer was offered a redelivery with an apology but she declined. The customer accepted a full refund for $66.98 issued

on 8/*/14 and a $20 gift certificate will be emailed in up to 30 days.

The customer was informed to please allow up to 5 business days for the refund to process.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: we had no end of problems with this flower order they sent a email promising a discount if I used paypal to purchase my order. the paypal link was somehow broken it allowed me to order and log into my paypal but not complete the order thus leaving my pal pal account open indefinately , I contacted customer service online to place order she could not use paypal thru basically messageing I was warry as it did not seem secure but was in rush to head out to pick up daughter to head to hospital for over night stay, I wanted to order before I left so son would get corsage a few days early in case there was a delay or problem he had spent hours picking out the perfect one and was very worried about getting it on time, I had no reception/email at hospital that evening and did not get order notice that it had not gone thru till next day, I contacted my husband who then left work early to get order number off my computer and fix it, we got order Thursday and when son opened it rose was not attached to stem but rather laying in bottom of the box the corsage roses where discolored and also not attached only a green bread tie was holding it together like someone forgot to glue it, we called customer service they agreed to send a different but similar arrangement out next day and send a 25 credit for the hassle, next day nothing comes I call and it says flowers coming on the [redacted] the Prom is [redacted] I transferr to rep and this rep promises a full refund a fresh arrangement for next day (day of prom) and a credit towards a future purchases and will call back with details as to if I will need to pick up locally or if it can be delivered due to short notice we never receive her call back and no flowers came Saturday, they left us no time to try and order anything locally sons highschool has 4000 kids there was not a tux rental corsage or limo to be had night of his prom if you left it to last few days let alone hours , I called today and they had cancelled the replacement flowers and done nothing about the credit or refund, he was willing to send replacement however that is lie as the arrangement is showing as no longer available on line he offered refund and is now down to a 20 savings pass that will come in a month via email they do not follow thru on any of thier promises and are offering less each time I call they don't get it its no different that sending wedding or funeral flowers after the fact the prom is done its over there is no redoDesired Settlement: want what they promised a full refund and something for the heart ache and stress they caused a credit in a month does nothing school only has a few weeks left they young lady will be heading off to the service and son to college I doubt if they can't manage to send flowers without frying them in Florida they can send apology flowers to Iraq or where ever she gets deployed

Business

Response:

Hello,

We sincerely apologize for the inconvenience.

We have confirmed the recipient received the flowers, but there was a quality issue.

The customer has been refunded a full credit for $45.57 , as well as 3 savings passes in the amount of $20 each, which take approximately 1-2 weeks to be delivered into their email addresses. We also sent out a complimentary vase arrangement for the inconvenience, which was delivered on April **, 2014.

Regards,

1800-Flowers.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I sadly do not believe it would have been resolved without your intervention, but they did respond quickly once you contacted them on my behalf

Sincerely,

Review: On January **, 2014, I ordered my wife's Valentine arrangement from 1800flowers.com. My order number is [redacted]. I ordered the FIELDS OF EUROPE(TM) ROMANCE - LARGE. ([redacted] ) When you look at the picture on the link I provided, notice the size of the arrangement and the vase. Also take note of the variety of flowers and the shear elegance of the arrangement. I paid $94.00 for the order (flowers and service charge). My wife received her flowers at work. She sent me a picture of them. This IS NOT the order that I paid $94 for. I've definitely been the victim of a bait and switch! I tried to contact their customer service and couldn't get through. I filled out a customer service form. The two arrangements are nothing alike. The arrangement she received could have been purchased at my local grocery store for $20. This isn't what I paid for. Please help me resolve this issue.Desired Settlement: I paid $94 for the flowers (including a $24 service charge). I just want my money back. I've been unable to contact customer service to even request settlement of the issue at hand.

Consumer

Response:

Dear Revdex.com,

On February **, 2014 at 1:17 am, I received a refund of $94.98 from 1800Flowers.com. The refund was posted to my [redacted] account.

This refund is in reference to complaint ID [redacted], and I find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 1-800-FLOWERS.COM Order Number:[redacted] [#[redacted]] This is 2nd year in a row used 1-800 Flowers for Valentines Day( I know, how stupid am I?). Last year delivery extroidinarily late everone in the building gone. I ordered 2 weeks prior to the holiday this year and they never delivered anything at all. I did get a refund this year but for the person hoping to recieve flowers on Valentines Day it really doesn't cover it. When called they could only say that it was too busy and they could not track the order. Poor service to none at all. I more than anything else want to warn others of the poor service and not to depend on them when it counts.Desired Settlement: !-800 Flowers has said they would give me the refund, My feeling is they should also deliver the flowers to the person I ordered them for in the first place. That may seem over the top but as I stated above, they were ordered 2 weeks in advance and on such a significant day, delivering nothing is as bad as it gets & impacts those whom the flowers were to be given.

Business

Response:

Good Evening,

We sincerely apologize for the inconvenience.

I have contacted the customer on 03/**/2014 and apologized for the poor service they received.

[redacted] was given a full credit in the amount of $103.29 and also issued a $20 Savings Pass. For the inconvenience, I have set up a replacement for a flower delivery to take place on March *, 2014 at no extra charge to the customer.

We have taken preventive measures and followed up with the representative regarding the internal error made.

Regards,

Review: An order was placed with the company to be delivered on 2/**/14 and an extra $20 was paid to have the order delivered on that specific day, as it is Valentine's day. Despite the extra $20 that was paid for specific delivery services, they delivered the order on 2/**/14 without notification of this change. They also did not leave the order with anyone. They merely left them in the hallway for anyone to take as they please. I have also been on the phone with the customer service for over one hour and not one single person has picked up the line. This has been the most frustrating experience I have ever had with customer service and ordering.Desired Settlement: We would like the $20 for the extra charge for specific delivery refunded, as well as the amount in full as we are completely dissatisfied with the company's customer service, delivery service, and ability to maintain their word in a contract,

Business

Response:

Hello,

We sincerely apologize for the inconvenience.

We have confirmed the recipient did received the arrangement via UPS but it arrived early. This was due to inclement weather conditions expected and to avoid a non-delivery our vendor had to ship out earlier than expected.

The customer has been refunded a full credit back to their next jump account. Please allow up to 30 days for the refund to process.

The customer was notified via telephone of the impending refund.

Regards,

The first order was delivered on the due date on December **. When I noticed the order was delivered at the wrong place (the order was an online order), I decided to pay for that one because of a typo. The number of the address of the street was wrong but the addressee, the street name, and the telephone number for a contact were correct.( I hope the lady who accepted the flowers and the card had a nice Christmas gift even though she knew the name on the delivery tag.) I decided tthe typo had to be my error. Then I immediately called and told them and reordered the same item and the lady told me the earliest the flowers could be delivered as on the [redacted]. At the end of the day of the [redacted], I called them and the woman said the order was set to be delivered the next day. I waited and no delivery and Christi and she guaranteed the order would be delivered on [redacted]. At 8:00 on the [redacted], no delivery had been made to the recipient. Thus, I missed not only the Christmas gift of flowers but also missed the New Year welcome of flowers. I canceled the order on the [redacted]. One email and three telephone calls and no flowers went to the recipient. I am quite saddened. Now I will look on my charge card and I hope the guarantee of reimbursement to my credit card will be there. I am quite worried I will have more problems with this company.

Review: I placed an order for flowers to be delivered to Las Vegas, NV on 3/**/16 for same day delivery on 3/**/16. On The day of delivery the order status read "pending" online. After confirming that the flowers were not delivered, I called on 3/**/16. The rep told me that the original flower shop did not have the flowers, they had referred the order to another shop and at the moment they could not get a hold of the shop. They apologized, gave me 50% refund, $20 on future purchase and said someone would follow up tomorrow and confirm delivery and even call me. On 3/**/16 I did not hear from them. I checked the status online, still "pending" so I called. They said that the flower shop said it is too late today and they were not able to deliver it and the earliest they could deliver was Friday. I asked for a supervisor. Was told none are available. I asked for one again. Was put in contact with one who told me sorry, best they can do is tomorrow. I asked for a full refund and told them that I would make a complaint to Revdex.com since how can I trust that they will deliver tomorrow?Desired Settlement: I'd like others to learn of this experience and try other online flower stores first. The reviews for Revdex.com online are better than they should be and are deceiving.

Business

Response:

This customer has received a full credit, due to non-delivery of the requested item. The refund was processed as two 50% refunds and were made to the customer's Paypal account. The first was made on 3/**/16 in the amount of $45.93, with reference #[redacted]. The second was made on 3/**/16 in the amount of $45.93, with reference #[redacted] has accepted both deposits. Sincerely,Becky C[redacted]Executive Services[redacted]###-###-####

Review: My husband ordered flowers for me to be delivered as a surprise for our anniversary. The order number was #[redacted] He was told on the website that the order might not be delivered until [redacted] on the [redacted]. That was understood, but we needed to leave for the evening at [redacted] for a prior commitment and noted that a delivery attempt had been made around [redacted] according to their website. No note was left upon our door or anywhere else to indicate that an attempt had been made. We assumed that a reattempt to deliver would occur today, [redacted], December [redacted]. We waited to inquire over the phone until a little after [redacted], since no delivery had as of yet occured. When calling, my husband was connected with a customer service employee. She assured us that the order was listed as out for delivery on the truck and should arrivce within a 1/2 hour to an hour timeframe. Okay, that would be fine we said. After hanging up, we made certain that we did not leave the house for the next several hours. After waiting for over 3 hours, I then called [redacted] to inquire what had NOW happened to the flower delivery. I was connected to a customer service representative named [redacted]. He offered a partial refund and would not let me know what had happened to the flowers and why they hadn't been delivered yet. He assured me that they would now arrive by [redacted]. I told him that that was not going to work, as we needed to leave by [redacted] for an event we had tickets to, and that I was VERY disatisfied with the service runaround we were getting. I let him know that I would not be shopping with their company ever again. He then offered a full refund and a $20 coupon good toward a future purchase. I told him that I would accept the refund but was in no way interested in a coupon for a future order since I wouldn't be using their site again. Next I asked to be connected with his supervisor. I was put on hold for more than 20 minutes. [redacted] came on serveral times and said his supervisor was busy and I would need to continue holding. I really felt this was a tactic to get me to go away and hang up. Finally when he again got on the line, I let him know how unhappy I was with being on hold for so long, that I felt it was a stall tactic and that he now would be getting his desired outcome, as I needed to leave. I informed him that I would be filing this complaint tonight, and now I have done so.Desired Settlement: A refund was offered, but I have not seen it posted to our account. I am not sure what else could be done, but I truly am frustrated with the non-service and lying that occured with this company.

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience. I have spoken to the complaintive the recipient on 12/** and we agreed on the following resolution.A complimentary replacement is scheduled for delivery at their chosen date of 12/**. I have contacted the local florist and updated the customer on the tentative delivery set for today 12/**.The customer received a full refund for the non-delivery on 12/** back to the [redacted] account. Please allow 30 days for the refund to process back to [redacted].Regards,[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The flower arrangement ordered was not delivered to the funeral home. NOT acceptable!!!! The flowers were ordered 2 days in advance with plenty of time to place and get delivered on time.Desired Settlement: I want nothing from the company, only the money refunded back to the credit card. You have lost my trust in your ability to make deliveries on time

Business

Response:

Hello,

We sincerely apologize for our customer's inconvenience.

On 8/**/2014, I called [redacted]. I informed her that we have a delivery confirmation from our florist signed on 8/**/2014 at 11:55 am by "[redacted]". The funeral home has verified that they have an employee by the name of [redacted].

The customer told me that despite having a delivery confirmation and signature verifying that this order was delivered, she was at the service and never saw the arrangement she purchased or her card message. She also informed me that when she asked the funeral home employees if there were any other arrangements they informed her there were not.

Since there appears to be a discrepancy I offered our customer a redelivery at our expense to the family home, she declined. I then offered her a full refund and a $20 gift certificate to defray the cost of a future purchase, she accepted this offer. I have issued the full credit and the $20 gift certificate.

It is my understanding that this issue is resolved.

If I can be of further assistance you can reach me at [redacted] or ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered flowers at approx 8:40a.m. the morning of 9/** to be delivered to my wife's place of employment for our wedding anniversary. At that hour and based on the location of the contracting florist, there was no apparent reason the flowers couldn't have been delivered by noon. At any rate, by 2:30 in the afternoon they still had not been delivered. I called 1800flowers and explained that my wife's place of business closes at 3:00 p.m. After being put on hold for an extended time, the rep comes back on the phone and says that the flowers are out for deliver and WILL BE DELIVERED NO LATER THAN 3PM. I was not at all happy with that but figured that would have to do. That alone is enough to keep from ordering from them again. My wife was leaving her office just after 3 p.m. when one of her patients showed up and she went ahead and unlocked the office to see them. As she was preparing to leave the office at almost 4pm the flowers showed up. Had the patient not been late and she decided to see them, she would have missed the delivery entirely. I called 1800flowers back and told them that was entirely unacceptable and asked for a refund. They would not do that, stating that their website read that time of delivery was not guaranteed. I could care less. The person at 1800flowers told me that the delivery would be made no later than 3pm. I reminded them of that however, they kept trying to read from some type of script stating that the time of delivery could not be guaranteed.Desired Settlement: I will never do business with them again and would like to be paid back my, almost $80.00 order for what looked like about a $15.00 arrangement anyway.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I have established email communication with the customer and explained our normal delivery time frame. The customer did indicate the arrangement he received had a quality issue. Based on the quality issue, the customer was issued a full refund for $76.48 on 9/**/14.

Regards,

Review: Thanks to 1-800-flowers service, I missed out on a prime opportunity to make someone very important in my life feel special on Mother's day. I placed my order with them and trusted them to deliver, even though I've had major success in the past with FTD. Sometimes a refund is not good enough, if a moment is ruined. How could they deal with a local vendor that delivers to the wrong address, if they even delivered at all!? I received email confirmation that my floral arrangement had been delivered. I patiently waited for a phone call from the recipient, but didn't receive one. I finally reached out to her at 7:20pm, and asked if she had received my delivery. Not only did she say no, but she also thought that I wasn't being truthful. It flat out ruined my whole weekend. Mistakes happen, I get it, but just never thought something like this would happen to me. And all I get from your reps overseas is sorry, I could arrange for this to be shipped again! Huh, after the holiday? What's the point!?Desired Settlement: At this point, I don't know what they could do to make this better.

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience.

I have spoken to the customer on May ** and provided a resolution.

The customer received a full refund for $118.50 on May **. A complimentary gift of chocolate strawberries has been arranged to arrive on Friday May **. The customer has been provided the Fed Ex Tracking for the gift.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 5/* I ordered flowers online for delivery on 5/**. My credit card was charged immediately. At 4pm today when the delivery had still not been received, I went to their website to track my order. I was provided a UPS tracking number. When I went to the UPS site, it said that tracking number was not found. I contacted 800 flowers and they stated they were sorry but could not find a florist in my area to fufill the order - really? I live in the Denver metro area and they couldn't find a single florist to send daisies? They aske me to please pick something else. I am incredibly unhappy, and that's the G rated version. This was for my daughters graduation. They never contacted me to tell me they were having problems with my order, so I am sure they would have just kept my money and never contacted me, they are liars and thieves and I want my money back, plus interest plus retribution for their error and an apology banquet of daises sent to my daughter at their expense IMMEMDIATELY.

This is not the way a reputable company does business, shame on themDesired Settlement: Replacement at their cost with an apology to my daughter

Full reimbursement plus costs associated with interest and MY time for having to followup with them.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I contacted the customer on 5/** and left a voice message with an apology.

A replacement for gerber daisy arrangement from our direct ship collection has been scheduled to arrive on Thursday May ** with our apologies.

In review of the initial order, it was from our direct ship collection and due to overwhelming demand became out of stock. The customer was notified on May ** on the same date our vendor provided us the information. This is a specific arrangement that is not offered from our local designers.

The customer received a full refund on May ** for $67.18. No additional compensation is offered for her time.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was never contacted on May [redacted] or any other day and notified that my delivery would not be fulfilled. In fact, they processed my payment immediately and did not issue a refund until AFTER they missed the delivery and only AFTER I demanded a full refund. A small delivery of 10 daises was provided yesterday, with a vase that was too small to accommodate the daisies and with my original message. This is not even close to what I asked to be delivered nor did it include an apology to my daughter for ruining her big day.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

We sincerely apologize for the customer’s inconvenience.

I have contacted the customer on 5/** and emailed for further assistance on 5/** but

the customer is unresponsive.

Our records indicate the customer was contact on 5/** at ###-###-#### to advise of

the delay in delivery due to local availability. Once in contact with the customer, she

requested to cancel the order and received a full refund for $67.18 on 5/**/14.

To assist the customer, we have sent at complimentary arrangement from our direct

ship collection of upgraded value for the Gerber daisy flowers and that arrived

5/**/14.

We have in good faith worked to resolve this complaint and no further action has been

taken, and the customer is unresponsive.

Regards,

I ordered an edible arrangement for my boss on Dec *, 2015 to be delivered on Dec **, 2015 to her home since she had surgery. I found out on Dec ** that it hadn't been delivered. I called on Dec ** at 12:30 pm and was told that it would be delivered on Dec **. It was not. So I called and got a refund. Both representatives that I spoke to were pleasant but had to keep looking to see what to say or do next. On January **, 2016, I received a $20 savings pass via email. I won't use the saving pass or ever use this company again. I have told my friends and family as well to use them.

Review: I closed my account with this company to avoid their excessive fees and poor customer service. Although I had tried to close my account in the past I allowed them to railroad me into continuing to do business with them, as they promised to refund previous fees and block orders from the branches of their company I was having the most problem with - in doing so I received very little work from their company, causing excessive fees that were not be counterbalanced by orders. Recognizing I had no hope in being part of their network becoming beneficial to my business, I wrote a letter to Bloomnet requesting my account be closed. My account officially closed on 12/**/15, On 1/*/16 I was visited by a Bloomnet representative named Brent E[redacted], upon explaining how unsatisfied I was with the lack of orders, their customer service, fees and lack of support in their substitution policy as well as how I felt these issues considered that the balance I was left owing at the time my account was closed were unwarranted., Mr E[redacted] stated he understood and would look over my account on the following Monday and refund any charges, in hopes I ever changed my mind and reinstate my account he stated "hoping you will decide to come back to us, we do not want to leave a bad taste in your mouth". I was never contact by Mr. E[redacted] again and I continue to receive monthly statements with showing a balance due. On 1/**/16 I wrote another letter to them explaining the situation with Mr. E[redacted], and again receive no response A few weeks ago I was visited yet again by another Bloomnet consultant, Ken V[redacted] who was also solicitating my business, Mr. V[redacted] did not realize I was had been a previous customer, because I was listed incorrectly (wrong state & town) in their directly, a directly I was charged a monthly fee to be listed in. Upon speaking with Mr. V[redacted] I expressed not only my original dissatisfaction with Bloomnet but also explained the previous incidents and the lack of response from Mr. E[redacted] and/or the company. Mr. V[redacted] said he would speak with Mr. E[redacted], which he stated was his supervisor, but said they never refund monies unless you re-instate your account, but again Mr. E[redacted] said he would refund the funds in order to keep a good standing. As of today I have not heard from Mr. E[redacted], Mr. V[redacted] or anyone else from Bloomnation except their credit/debt department, which are trying to collect the money, the money/fees Mr. E[redacted] was stated he would refund. I was under the impression that paying the required fees to be part of Bloomnation would be financially beneficial to my company. But due to their fees and their inability to stand by their substitution policy, I currently owe bloomnation $1,421.03.Desired Settlement: I would like Mr. E[redacted] to stand by his statement and refund the fees as he has promised. I realize part of the balance may be for products I have purchased through my bloomnation account, which I am willing to pay, if I was presented with an detailed billing invoice stating which products I have purchase that have not yet been paid for.

Business

Response:

Hello, We've received a response from Bloomnet regarding your complaint. Please look for an email from us, as we do not want to put any personal information on a public website.We apologize for any inconvenience this has caused! Thank you,Courtney S[redacted]1-800-Flowers.comExecutive Priority###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I originally entered into a contract with Bloomnet/1800flowers as a small business with a special rate of $19.99 per month (small business rate). Over the course of time I noticed that many "extra fees" were being added to my statements, then the percentage taken for arrangements increased all of which was with NO NOTICE. If I din't go over every statement thoroughly, I would lose a lot of unnecessary money. Finally, my monthly fee jumped up to $499.99 for the month on May **13 which started my attempted withdrawl from this company. I was then offered a temporary extension of three months without a monthly fee, all other percentages, etc. still applied. followed by three months with a monthly fee of $149.99 which concludes as stated in my agreement on December [redacted], 2014. I have notified the company that even with this incentive (as they called it), my business is still losing money using their service. I sent a termination letter signed receipt as they asked and now they tell me that I'm locked in until May *, 2015. My business can't afford to use this company as I proved to them by cost analyzing a $50. order and showing them that once I subtract all of their fees (divided by the number of orders for the month) that I only make 58 cents on that $50. arrangement. All I want is to terminate my contract and they only ignore my requests stating that I am not able to terminate until May [redacted]. My next step is to contact my lawyer, but thought you might like this information as well. This company constantly changes the "rules" and is creating an impossible working relationship with the average flower shop just trying to stay afloat.Desired Settlement: Termination of my contract as of December **, 2014 as stated in my save measure contract (the most recent signed contract).

Business

Response:

Hello,Per the request stated in this complaint, we have terminated this account as of 12/**/2014.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not yet received my final statement balance of $4,608.02 due to Flowers by [redacted]. As soon as these funds are credited to my account, I will consider this matter resolved.Sincerely,[redacted] of Flowers By [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: 1 800 Flowers advertised a free dozen roses plus $15 shipping on their website if you used V.me by Visa to pay and used coupon code "[redacted]". The offer was in a large banner advertisement at the top of their website. I clicked on this offer, added the flowers to my cart, signed up for the V.me by Visa payment method and entered my personal information and clicked to submit my order. My order was rejected stating a reason that they were not accepting V.me by Visa as payment currently. If I tried to change the payment option as it suggested it would raise my price to full price totaling $49.99 (more than triple the advertised offer). The page suggested calling customer service to complete my order so I did. At this point in time I checked the homepage and 1 800 Flowers was still advertising this offer boldly at the top and front of their homepage. Customer Service offered to place my order for me but after taking all the time to get my information they said they could not sell me the advertised offer despite it still being up on their homepage. I was then upsold flowers that would total $50+ or more and offered a 15% extra discount for my trouble. This would make my total cost still near triple of what was advertised. The [redacted]'s [redacted] would not offer any more than this despite my reminding them that they were advertising this offer and refusing to honor it (not legal) and that upselling me after baiting me with the offer is ALSO illegal. In the end I had to tell the representative I was getting off the phone because she refused to give up on trying to sell me other arrangements of flowers at triple or more the price of their offer. I'm also upset that they made me sign up for a 3rd party payment service and I received no benefit from this.Desired Settlement: My Desired outcome when I called the customer service representative was to receive the advertised offer at the advertised price. At this point they have used bait and switch tactics on me while wasting over an hour of my time due to an advertisement they refused to honor. I would like the agreed upon dozen roses shipped to me for free with no shipping and handling charge since by the time this could be honored they will not arrive on the specified date I had chosen and 1 800 Flowers practices have cost me at least the equivalent cost of the $15 shipping in my lost time as well as they convinced me to sign up for a 3rd party service to receive this offer but did not honor it.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience. I have spoken to the customer on Monday May ** and offered our apologies with the following explanation of the promotional offer.

The offer was for an on-line purchase only using V.ME. Due to overwhelming demand we became out of stock of the product and customers were no longer able to process the order on-line using their V.ME. For those customers that called our customer service, we offered similar values items currently available.

Since the customer did not complete his order on-line as required for the promotion and we are currently not offering the promotion no further compensation has been issued.

We consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The facts presented by 1 800 Flowers are false. They are purposefully misstating facts as these are not what I discussed with the customer service agent that called me this week.

1. The similar offers they reference would cost at least 2 to 3 times the original offer. I've never known a similar offer to be off in price by 100% to 200%. This is just not a comparable value.

2. My complaint was that 1 800 Flowers would not honor an advertised offer. They kept their banner add at the top of their homepage, the most visible portion of their website and allowed people to sign up for a 3rd party service with the offer in their cart, then rejected their purchase and directed them to phone support who offered more expensive offers. A bait and switch.

3. When the business contacted me they would not confirm this but kept saying maybe this was advertised on the V.ME website (an unrelated party). Despite the fact that I confirmed with the phone support when trying to make an order that they were still advertising the offer but were not honoring it. The business is purposefully ignoring this because they know it is unethical to keep advertising this without it being available.

4. The customer service agent that contacted me called to apologize only. She would not deny any of my complaints or respond to them. At the end I asked her if she was simply paid to call and say "We're sorry" and she confirmed that was correct. She mislead me at first saying she had researched my case and acting as if she were doing more research but when she had no answer for the facts I presented she finally had to admit that she simply was paid to give a verbal apology only and did not have anything to do with resolving the actual problem no matter what facts I presented to her.

5. As I stated in my original complaint the item was shown in stock. I had it in my cart. I was refused ordering because as the site stated they were not accepting the V.me by Visa payment method. The website stated this. It did not state the item was out of stock. I was not told the item was out of stock until a long time later after being funneled through phone support. 1 800 Flowers quite frankly took the item out of stock AFTER rejecting my order initially.

This case was quite simply unethical. You cannot continue to advertise and offer for an extended period of time after discontinuing it on your website, convince customers to sign up for 3rd party service to receive a discount and then direct them to your customer service to buy products that are 200% to 300% more expensive. It is simply unethical. Until 1 800 Flowers can admit their mistakes instead of "not talking" when I point out their flaws and trying to present this like they simply ran out of flowers on the shelf I will not be satisfied. I am not looking for free service. Quite frankly protesting this dispute has cost me more in time than the discount to be provided but I will not allow a company to lie and cheat customers and pretend it did not happen. If you use a low cost business model you need to admit when you fail because of it instead of brushing it under the rug, even if admitting it will cost you money by acting ethically. Consumers need to know that 1800 Flowers really did act unethically and that they will not act ethically until they feel the loss from not doing so is greater than the cost of honorable business practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

We apologize for the customer's inconvenience.

I have spoken to [redacted] again on Thursday May **.

We sincerely apologize [redacted] was not offered the promotional value upon speaking with a [redacted]. It is agreed the representative should have been more proactive in offering [redacted] an arrangement of similar value in the same price range.

For his time and inconvenience. a complimentary arrangement is being sent to [redacted] on Friday May ** at the address provided on this complaint.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I hope that in the future 1 800 Flowers will evaluate their marketing procedures to avoid creating situations like I had.

Sincerely,

Review: I place an order online for flowers for Mother's day on 5/*/2014. The following day, I contacted Customer service requesting to change the delivery address to my home address. I received an email confirming my address request change. On the delivery date (5/**/2014) another email was sent to me stating that my flowers had been shipped to my home address when they not been. I contacted Customer service asking where my delivery was. They sent me an email saying that it had been delivered. Nothing else. Even though I knew it had not been.

I eventually found out that they had delivered it to the wrong address. Some leaves and flower stems broken and it did not resemble what I had purchased online. I contacted Customer service again telling them of their error and what I had been through and this time was only given an automated general response. They are continuing to ignore me and will not resolve this issue with me.

I have copies of all the emails including the delivery confirmation change, all the following emails with the correct address, and the delivery note that came with the flowers at the wrong address.

It was impossible to get a hold of them over them phone.Desired Settlement: I would like like a refund for order [redacted]

Business

Response:

Hello [redacted],

Please accept my sincerest apology for all the inconveniences and frustrations you experienced. I have attempted several times to call

you directly at the number listed on your order form as well

as your complaint. Sadly I have reached a voice mail that gives a males name. I

have not left a message in case this person is not associated with you

personally.

The promise credits we communicated via email have been

applied to your credit card account as of 5/**/14 and 5/**/14 totaling the

amount of $95.79. Also the promised $20.00 savings pass was emailed to you on 5/**/14 at the email address we have on file.