1 800 Flowers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me upon receipt of the refund that has been promised.
Sincerely,
[redacted]

Hello, We apologize for any inconvenience during your experience with us.  We are committed to our 100% Smile Guarantee and we have also scheduled a redelivery of your gift for today May **, 2017. The new order number is[redacted] Again, we apologize for the inconvenience and...

hope you’ll let us help you deliver another smile soon. Sincerely, Jaelynn D[redacted]Executive Services###-###-####

Hello,
We sincerely apologize for the inconvenience.  The order was placed by [redacted]'s wife [redacted].
I spoke to [redacted] and apologized for the poor experience he and his wife experienced.
[redacted] confirmed a redelivery was made on September ** and the flowers arrived in good...

condition.
A follow up email was sent to [redacted] and [redacted] noting for their inconvenience, we have issued the remaining credit for a full refund.  It was explained to please allow 3 -5 business days for the refund to process.
Regards,
[redacted]

Hello, We've received a response from Bloomnet regarding your complaint. Please look for an email from us, as we do not want to put any personal information on a public website.We apologize for any inconvenience this has caused! Thank you,Courtney S[redacted]1-800-Flowers.comExecutive...

Priority###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Here is the Order Number # [redacted], copied directly from his account. I obviously know everything about the account and there is not an option to add an additional person on the 1800Flowers site, but I don't care about that. I just want someone to contact him and get this issue resolved. There is no reason it should have taken 4 days to get someone to contact him. A lot of time has been wasted while you continuously sent less than empathetic robotic responses. He will try to call you back, but he is available for a return call.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,We sincerely apologize for the poor experience [redacted] had.I have spoken  to [redacted] and identified the two arrangements she did not receive.  [redacted] was provided the full card message so she was aware of the senders on both arrangements.  It is not our policy to provide a...

customer address without their approval.I have reached out to both customers on these orders via telephone and noted there was a delivery issue.  On both arrangements for recipient satisfaction the customer's were fully compensated and a follow up email was sent explaining the issue and the full refund action applied.In speaking with the local florist that made the delivery, we did receive conflicting information on the actual deliveries, noting they made the deliveries on the date shown on the orders 12/** and 12/** consecutively.[redacted] was offered to have the arrangements delivered to her home, since both were arrangements appropriate for sympathy for the home, they were both floral arrangements in a vase, but she declined.Regards,[redacted]
[redacted] ###-###-####

Dear [redacted], We are very sorry this has happened. We have issued a full refund for your order. I will be sending the details to the email address we have on file. We are very sorry for any inconvenience this has caused.Sincerely,Heather A[redacted]Executive...

Services###-###-####

Hello,We sincerely apologize for the customer poor experience.  I have contacted the customer and left a detail message with an apology and provided a point of contact number for a call back.In review the Revdex.com complaint, the customer requested for a cancel and refund for both orders she...

placed.  Unfortunately the refunds did not properly process back to her form of payment [redacted] and a refund check had to be issued, which takes up to six weeks handling time.The refund check numbers are as follows:  [redacted] paid 1/**/15 and [redacted] paid 1/**/15.  The customer should be receiving the checks in the mail shortly and has been provided a point of contact phone number for assistance if needed.Regards,[redacted]
[redacted]
[redacted]
[redacted]

I do apologize for your disappointment with the Japanese Red Maple tree. I have issued you full credit as requested in the amount of $95.97.  You should see this credit posted to your account within 7-10 business days. Thank you!

Hello,We sincerely apologize for the customer's inconvenience.  I have spoken to the customer on November ** and extended our apologies for the poor customer service she experienced.Unfortunately due to local availability the floral arrangement could not be delivered.  The number provided...

for the customer was not correct, so contact was not made successfully with the customer.A complimentary dish garden plant was sent to the family on 11/** and the customer received a full refund from the order.Regards,[redacted]###-###-####

Hello,We sincerely apologize for the customer's inconvenience and delay in the refund.  I have spoken to Eileen and extended our apologies.The customer called to cancel her order and was offered a refund.The refund did not process back to her [redacted] account so a manual refund check had to be...

done.Check number [redacted] dated 2/**/15 to [redacted] for $137.98 has been processed.  Please allow additional time to receive via mail.Regards,[redacted]
[redacted]
[redacted]
[redacted]

Hello,I have reached out to [redacted] and assisted her further.  I obtain authorization from the two customers and have resent the original arrangements at no additional cost to those customers  to [redacted] attention on 1/**/15 along with the original card message greeting.On 1/** A follow up email was sent to [redacted] providing the name and address of the two customer's for her and her family to send acknowledgements.  [redacted] has confirmed she received the email with the customer's addresses.We sincerely apologize if the arrangements were missed for the sympathy service, but have worked diligently in resolving the complaint. Regards,[redacted]
[redacted]###-###-####

Hello [redacted], We did want to make you aware that the order number you provided [redacted] did not bring up any order information, but with the information that you provide in prior emails we were able to locate an order for your brother. However, on that order there is no information that links you to the order. We did however call and email your brother but have not heard anything back from him. We will need to speak to him directly to resolve any issues. Sincerely,Katharine C[redacted]Executive Priority Services###-###-####

Dear [redacted],Thank you for contacting BloomNet.  We would be glad to have further discussions with you regarding your Revdex.com Complaint to the review the following:Signed ContractOnboarding ProcessMembership Termination RequirementsStatement DetailsPlease feel free to...

call us at [redacted] and ask to speak to Alex G[redacted]. We are here to assist and will ensure your concerns are addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,
We sincerely apologize for the customer's inconvenience.
I have established email communication with the customer and a replacement for the  same value -  2 dozen roses in a clear vase was delivered as a complimentary arrangement on Friday September **, 2014.
A follow up...

call was made on Sunday September ** to ensure customer satisfaction and a voice message was left with my direct number for a call back if needed.
The chat transcript provided has been forwarded to the correct department for coaching with the representative.
Regards,
[redacted]

Hello,We sincerely apologize for the customer's inconvenience.  I have spoken to the customer on April ** and extended our apologies.A refund is being processed in the amount of $15.  The customer confirmed his address to received the refund check is correct.Please allow up to 3 weeks for...

the $15 refund to be received in the mail.Regards,[redacted]Executive Priority Specialists[redacted]###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I ordered the flowers specifically for mothers day. Had I known that I wasn't going to receive them, I would have purchased flowers somewhere else. I waited the entire day to receive those flowers and because I did not receive them, mothers day was wasted. I do not wish to accept the $40 credit because I will never purchase from this company again because I know that I will not receive the products I purchase. I believe that a different course of action is necessary to ensure that other consumers aren't treated in a similar matter. Based on the amount and type of complaints against 1-800 flowers, it appears as though the company has a trend of not delivering products to consumers. I am dissatisfied with this resolution and I believe that a different course of action is necessary to address the seriousness of this matter.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 As of the [redacted] have only received a 33.99 credit not the full amount. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]