1 800 Flowers

Review: I was looking to purchase flowers for my sister's birthday. I went to the free shipping selection of 1800flowers.com. There I selected "Sweet Spring Lilies, 25-50 Blooms." I went to check out and I entered the promo code that was listed on the initial free shipping page and the code, [redacted], came back invalid. I contacted customer support via their live chat. The representative asked me for the product code and then told me, "I have reviewed this arrangement and it cannot be combined with [redacted]. I understand this arrangement is shown in the promotion's page, but not all items there can be applied with this promotion code." I told them that sounded like false advertising. They then quoted their small print, "Offers cannot be combined, are not available on all products and are subject to restrictions, limitations and blackout periods." Of note is that I was not combining any offers and the last statement regarding blackout periods. The free shipping page specifically states on the top that "Best of all, there are no delivery date restrictions." So which set of rules are we following here. Does that statement not apply as well given that their "blackout periods" phrase is put in the fine print.

Additionally, I have screen shots of the initial page showing the various items offered with free shipping including my offer. I have a screen shot of the following page where I select various options(ie what type of vase, how many blooms, etc). What is important about this page is that it still references the free shipping on top, but does not include any fine print details, hence, they are still advertising it qualifying free shipping without restrictions. I then have a screen shot of the page showing that the code was deemed invalid. Lastly, I took a screen shot of my conversation with the support representative acknowledging that the item is on the promo page but the promo does not apply to it.

To add to this, the sales representative then tried to appease me by first offering 10% off(ie a $4 savings versus the $15 free shipping savings). They then presented me with various other items that were most expensive, did not include the free shipping offer, or did not having the quality/quantity of flowers given with the offer I desired. As a mortgage banker, had I tried to implement such tactics, I would have been correctly accused of bait and switch tactics in addition to the false advertising.Desired Settlement: As a fairly frequent customer of 1800flowers.com(18 past orders), I feel that I should be given a complimentary order of the item in question. Also, I would like 1800flowers.com to quit their false and deceptive advertising techniques. If one of the optional selections for an item does not apply to the promo code, then they should note it right on the page that "options A, B, D, & F qualify for promo while options C & E do not." They should also remove either the blackout exception in the fine print or remove the "Best of all, there are no delivery date restrictions." comment as both of those statements cannot exist together.

Business

Response:

Hello,

Review: Flowers were ordered by my boyfriend for delivery to me on Valentine's Day...they never arrived. After being on hold for 2 hours, we got the company to re-deliver on Saturday to my home address, 8 miles from my workplace. Was home all day, flowers not delivered. Called multiple times, hung up on, and was given "boilerplate" answers for what actually happened. Called back Sunday morning, another 2 hours on hold, still no idea what happened to them. These were "local florist made and delivered", unacceptable that they would be unable to deliver AT ALL and/or not know what was going on. We offered to go to the florist directly to pick them up, they would not disclose florist location. This whole thing reeks of a sham. Have sent multiple emails and messages on facebook, no response.Desired Settlement: I would like my flowers delivered Monday to my office, and a full refund as well...I understand delays/weather, but no excuse for downright lying/deception/unethical business practices.

Business

Response:

Hello,

Review: Order number Order number order #[redacted]) has delivered DEAD plant , the order was placed in advance to accomplish a gift for my wife for a Valentines day . After phone call to the business, was switched to call center in Philippines, the rep promised 1. To refund the money . 2. Provide with a coupon 3.to redelivered the new flower arrangements by NEXT DAY DELIVERY on Valentines Day from the local store in [redacted] before 4 pm on February [redacted] , 2014. The new order number was [redacted]. The rep name was [redacted], ID[redacted]. The order was never delivered. The local store had the receiver off the hook for the whole Feb **, 2014. After 5 pm it went straight to the voice mail . The 1800FLOWERS main number was going on loop thru the outgoing message until the next day . No one has ever responded to the phone call or the order placed. We called the business 3 days after , they told us that they will credit us a DOUBLE amount of the bill $45.72x2= $91.44, then will send us 2 coupons and they’ll re-deliver a second order with no charge .( [redacted] pink and red roses fill european rose arrangements ) Nothing was ever done. The last phone call was placed again today February [redacted] , 2014 and spoke again to the call center in Philippines. The rep has confirmed all the business promises and he said he’s gonna switch us to the business billing center to receive an immediate credit. The call was simply dropped. Within the last couple of weeks we’ve been trying to contact the business by all types of available communications, and even by social media networks to no avail . Nothing was ever done, no money returned no flowers/plants /coupons delivered.Desired Settlement: 1. $91.44 must be placed back to our PayPal account immediately.

2. Two promised coupons must be replaced by $20/each in a form of credit to our PayPal account.

3. The complimentary flowers arrangements ( order # [redacted]) must be delivered with no charge.

4. The business should send written apologies to me and my wife for sabotaging this important American holiday by not delivering two orders on time, playing games and a phone tag, making falsely promises, lying to the customers. In addition we’re asking Revdex.com to summarize all the customers complaints made on or after February [redacted] 2014 regarding the businesses and make them come up with the written statement about what happened . We could see hundreds of similar complaints on social media networks regarding Valentine’s day flowers non- deliveries.

Business

Response:

Good Evening,

We sincerely apologize for the inconvenience.

I have contacted the customer on 03/**/2014 and apologized for the poor service they received.

I have issued a full credit in the amount of $45.72 for what [redacted] paid for his order. I also issued a complimentary upgrade arrangement to be delivered tomorrow, 03/**/2014 at no charge. New order number is [redacted]. Customer was also issued $40 in Savings Passes for the inconvenience.

We have taken preventive measures and followed up with the representative regarding the internal error made.

Regards,

Review: Ordered Large Heartfelt Sympathies Lavender Standing Basket for my aunts funeral service. Florals delivered were not like advertised on website nor what I purchased. Flowers were wilted and appeared to not be fresh and not Large or Medium Basket for that matter. I would like a refund of my money ASAP before further action is taken.

Order #[redacted]

Order Date 1/**/16

Delivery Date 1/**/16

Funeral Service Date 1/**/16

Pictures are available & can be furnishedDesired Settlement: Refund of charge

Business

Response:

Good Afternoon,The customer has received a full refund in the amount of $137.98, as well as a $20.00 savings pass for use on a future order.Sincerely,Kimberly J[redacted]Executive Priority Services1800flowers.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We ordered flowers for a friends birthday and confirmed with the representative the flowers would be delivered that day and there was not a problem with doing so. The flowers were not delivered as promised to our friend on their Birthday. We had told them they would be receiving something and looked like fools. We are submitting this complaint as this is not the first time this organization has promised a product and not delivered as prescribed in the purchase of the product. One of the times was for a funeral which was very embarrassing since the flowers were a critical piece of the services.Desired Settlement: For customer service agents to provide customers with a no guarantee on delivery. Fully refund orders that do not arrive as ordered, stop changing delivery dates in their systems that to do reflect what was promised by the service agent and finally publish a press release to all major news outlets of changes to policy and the fact they realize they have a problem in delivery and are addressing it.

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience. The customer placed the order on the web site on Monday May ** and due to the holiday we had a flex delivery Monday preferred/Tuesday acceptable delivery date. The customer opted to cancel the order on May ** after it was not delivered.We have accommodated the request for a refund of $88.97 issued on May **, 2015. Regards,[redacted]Executive Priority Services[redacted] ###-###-####

Review: I placed an order online to have flowers delivered during the Christmas holidays. The order was supposed to be received by my sister in law on 12/**/14. I called my sister in law on Monday 12/**/14 and she told us she never got the order. I received an e-mail from 1800 flowers stating such facts. I contacted them on 2 separate occasions by phone and a couple of times by e-mail. The last phone call I had with them they stated that the flowers were going to be delivered that day which was I think a Tuesday or Wednesday. Flowers never made it and I never heard from the company. They were very quick to take the $69.94 from my checking's account.. The order number is [redacted].

Thanks.Desired Settlement: Refund of my money. This is all I want from them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order for a birthday cookie tower on 9/**/14 for delivery on 9/**/14. On 9/** they sent a single pretzel in the mail and closed the transaction, I sent an email to them immediately and they offered to send a different cookie order which I agreed to, and it was supposed to be delivered on Monday, 9/**. Once again there was no delivery so I emailed them yet again, they admitted they messed up again and said they would send it to me on Friday, 10/*. For the THIRD time the delivery date passed and nothing came. Now they are telling me it will come next week, for a fourth delivery date, even though I was very specific that we would be away for a long period of time and wouldn't even be able to receive the order now at this point. Horrible customer service, horrible order execution, I understand mistakes can happen, but not three times. At this rate it could easily be four or five times, I have no faith that it would even arrive next week, although it is so late at that point that it is useless.Desired Settlement: I would like credit for a much larger order to make in the future, or multiple credits, I can't even believe my order could "disappear" time and time again.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I have contacted the customer Thomas on 10/* , 10/* and 10/* and provided a contact number for call back. Unfortunately the customer is unresponsive.

Upon the customer's complaint, they noted a substituted less value item was delivered. For their inconvenience I have issued a full refund for $12.99 on the original order on 10/**/14.

A upgraded gift was delivered with a value of $47.97 including shipping was delivered on 10/*/14.

A upgraded gift and a full refund have been issued for their inconvenience. No further compensation will be issued and we consider the complaint resolved.

Regards,

Review: called the 800 number to verify that I could have flowers delivered to the location today and they said yes. Ordered the flowers online call individual to let them know to be on the look out for delivery. told me the driver already left although I put in my order way before their deadline to have the flowers delivered. THATS WHY I CALLED FIRST!!!!!!!!!!

WE BOTH WHERE LET DOWN!!!!!Desired Settlement: Refund my money along with 2 free $50 dollar deliveries to include any and all charges, and change the policy.

Business

Response:

Hello,

I am responding to Case ID#[redacted], customer, [redacted].

The customer placed an order on September **, 2014, for same day delivery on September **, 2014. We

contacted the customer immediately when we encountered challenges in placing his order for delivery with a local florist

in his recipient's delivery area. We offered the customer delivery the next day, however, the customer was upset.

We were disconnected with the customer and could not reach him back as to how to proceed with the order. We

immediately refunded the customer the full amount of $55.70. The credit card was not captured at this point, and the

order was deleted. The customer will not see a credit back to his credit card for this reason, as the authorization charge

was dropped.

The customer is correct that he placed his order for same day service, and we were not able to do so. We are deeply sorry

we were not able to deliver the customer's order as he requested, so we have also issued the customer a $20

Savings Pass which he will receive to his email on file within 3 – 4 weeks. This Savings Pass is valid for one year from

the date of issue.

We hope this resolves the issue. Please let us know if you have any further questions.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their reply is so funny, I spoke wtih the first woman and told her at the end thanks for her help and that I knew it wasnt her fault. We did not get disconnected, and I did call back and spoke with another woman in customer service but NEVER received another call back from them!

It is VERY disapointing to have a woman lookout for a flower delivery and to find out the florist driver left early and the delivery wouldnt make it. I verified on the phone first that all was fine in order to have the flowers delivered that day!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Afternoon,

We communicated via email with the customer, and the customer has accepted our offer of a complimentary delivery, same value as the original order. The customer prefers delivery of this complimentary order at a later date. The customer was provided our contact information in order to coordinate this future delivery.

Again, we sincerely apologize and hope this resolves the issue.

Sincerely,

Review: I ordered flowers for my mom 1 week early to be delivered this Friday, May [redacted] and I received a confirmation that the flowers were delivered. I called the facility that my mom is at and I was told that the flowers never came. I called 1800Flowers and spoke to a "[redacted]" who assured me after he put me on hold to talk to the florist that the flowers were delivered and when I asked him who signed for the flowers he gave me my mother's name which I knew was not true because my mother has [redacted]'s and I quickly reacted to that false statement. I even asked [redacted] the name of the florist and he said that he was not at liberty to give out their name. [redacted] promised me that he [redacted] look more into the situation and give me a call the next day at 10am which I had never received. I then called and spoke to a "[redacted]" who again told me that the flowers were delivered, which I told him that they were not. He apologized and said that he [redacted] have another order go out at no charge but they [redacted] not be delivered unit Tuesday, two days after Mother's Day and at that time I asked for a refund! He told me that he [redacted] send me a confirmation stating that and here it is almost 10 hours later and no refund confirmation. However I asked [redacted] for the name of the florist and again I was told that he was not at liberty to give me the name BUT he gave me a phone number to the florist which I called. The florist advised me that that DID NOT have an order for my mother to be delivered the day before OR even today and advised me that they were NOT a local delivery florist. I proceed to order flowers for my mother who was in the local delivery area which she received within a couple of hours today. Since I didn't receive my refund confirmation that [redacted] had promised to send me I then called 1800flowers again and spoke to a [redacted] who stated that [redacted] reordered the flowers for me which was ready for delivery for tomorrow and I told her that I had requested a refund and that is what I want and I don't want the flowers that [redacted] had ordered for me without my permission. [redacted] promised that I [redacted] receive a refund confirmation no later than one hour and the hour has passed and I have not received the email. They have tried talking me into resending flowers which I denied doing because the flowers were NOT going to be delivered on Mother's Day and regardless if my mother knows that or not because of her illness that is not the point. Plus I would like to mention that [redacted] HUNG UP on me and did what he wanted to do NOT what I asked and what was promised to me. I find 1800flowers to be fraudulent and try to cheat people out of their money telling the consumers that flowers were delivered and they weren't giving false information out who the florists were that NEVER received an order and promises to give refunds but DON'T but instead try to resend orders days later. I have gone to the news media with this also and waiting and hoping that someone [redacted] do a story on how 1800flowers DOES NOT stand up to their name, they are cheaters, liars and their customer services people are extremely rude and they DON'T do what you ask but do what they want and think that they [redacted] get away with it! I have all the times to when I spoke to all the these people including the name of the florist and the person I spoke to who NEVER got an order from 1800flowers that [redacted] gave me the phone number to. I have advised my credit card company already of the situation and we [redacted] be taking action with them as well if I DO NOT receive a credit. You can bet I [redacted] NEVER, EVER use 1800flowers again and I [redacted] make sure that ALL my family and friends [redacted] be made aware of this too.Desired Settlement: I want my credit card refunded for the full amount that was charged to it, AND the Revdex.com can may my complaint public!

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

We have been in contact with the customer and a complimentary replacement was sent on May **.

A full refund was issued on May ** for $48.98.

The customer was contacted on 5/** & 6/* via telephone and emailed 6/* for a quality check on the replacement sent but no response from the customer has been received.

We find the complaint has been resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered flowers from 1800Flowers.com on Monday April [redacted] and paid an extra charge for them to be delivered to the Funeral Home the next day the [redacted] for my husband's Uncles funeral. I called the company the evening of the [redacted] because I didn't receive an email confirmation of delivery and the flowers hadn't been delivered. [redacted], the customer service rep said the florist didn't fill the order because they didn't have the flowers but didn't bother to tell anyone. He said he would reorder the flowers from a different florist. he would reorder the flowers and they would be delivered the next morning the [redacted] between 7-9 am so they would get there before the funeral at 11am. I was also promised an email confirmation of delivery, a $20 savings card and a refund of 50%. I called at 8:12 am on the [redacted] the morning of the funeral (which was past 10 am their time) and [redacted], the next customer service rep told me the order was never processed by [redacted] and the flowers were not going to get to the funeral on time. [redacted] promised me a full refund and that the flowers would still be delivered by 7pm to my Aunt's home address since the funeral was already over. He also promised me a full refund. I called again at 8:55 pm my time because I still didn't get an email confirmation of delivery and spoke this time to a customer service supervisor named [redacted]. She said that the flowers still didn't get delivered to my Aunt's house and when she called the florist they didn't answer. She promised me that she would call me back this morning at 10 am their time which would be 8 am my time to let me know about the flowers. It is 12:30 pm my time and I never received a call. I called customer service again and they said that the flowers were not delivered and the florist is not responding to their calls. I told them that I wanted all my money back and to never hear from them again. As of this date I have only received the 50% refund of $46.54 out of the $93.07 originally paid. I have never received the $20 gift card email that was promised for my inconvenience and my Aunt still has no flowers. I called 6 times over a 3 day period to get this matter resolved.Desired Settlement: I want a complete refund immediately and to never hear from this company again.

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience.

The customer placed her order but did not provide the correct information for the funeral services so that led to a delay in delivery, a replacement was sent to the family on 5/*.

A full refund ( $46.54 on 4/** & $45.24 on 5/* ) has been issued.

Regards.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The company did not refund my entire purchase price of $93.07, if you add up the refunds it only comes to $91.78 and that's after all the broken promises and wasted time I spent with them on the phone trying to get this issue resolved. I think it's pretty pathetic.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This is in response to Complaint ID # [redacted] from consumer [redacted] complained that she received credits totaling $91.78 which was $1.29 short of what she paid. I researched into this and found this to be correct. Our sincerest apologies for this oversight. I have credited the remaining amount of $1.29 back to [redacted]'s credit card and this was done on 5/**/14 so should be visible now in [redacted]'s account. Complete refunds are as follows: $46.54 completed on 4/**/14, $45.24 completed on 5/*/14 and $1.29 completed on 5/**/14 which is the total amount of $93.07.

This should resolve the matter. Should you have any additional questions, please do not hesitate to contact us.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the matter of my refund amount has been resolved. However just to be clear, I will never be satisfied with their customer service and will not ever do business with them again.

Sincerely,

This company is worthless and deceptive. They could care less about their customers. They totally ruined Valentine's Day for me. Their foreign call center is terrible as many of their reps can't speak English.

Review: Order was placed on 1800flowers.com on 2/**/14 to be delivered on 2/**/14. On 2/**/14 I contacted the shipper (UPS) to reroute the delivery to a different address. However, because I was not the physical shipper, I was not allowed to do this and UPS said to call 1800Flowers so they could do it. Upon contacting email customer service to take care of this, I received 3 generic email responses from customer service, including one from the Vice President of customer service, stating that changes are not possible at this time. To me this is nothing less than lying directly to a customers face being that I already know it is 100% possible and exactly how it needs to be done. When I tried to contact 1800 Flowers by phone the answering service said they are too busy to talk to anyone because of Valentines Day. This is completely unacceptable. If the company has time to respond to me 3 times via email, then they clearly have time to contact UPS to reroute the package. Stating that it is "not possible" or that "they are too busy" does not hold an ounce of truth.Desired Settlement: I would like a full refund on my order so that I can never do business with this company again. If this is refused, then I would at the very least like the company to apologize for lying to me and state that "although handling my issue was completely possible, 1800 flowers just chose not to".

Business

Response:

Review: Placed an order for flowers on 05/**/2016 guaranteed to be delivered 05/** in the AM, morning for my anniversary. Flowers not delivered until 5:30 EST 05/** after my wife had left for work. Called to complain 05/**, 800 Flowers offered another dozen roses to be delivered at our residence on 05/**. I advised them I would agree ONLY if the flowers could be delivered in the morning as we would not be home in the afternoon and did not want the flowers to sit on our porch unattended for hours. 05/07 morning came and left with no flowers only to be delivered at 4:14 pm EST on 05/**. I called again 05/** and they advised I would receive a $40 credit in 3-5 business days. 05/**, I called again to advise of no refund received, they advised the agent did not process the request properly and instead of $40 we would receive $32 because the agent made a mistake. In addition would have to wait another 3-5 days for a refund. It is now 5/** and no refund still and EXTREMELY upset. Because of their errors, mistakes and broken assurances I want a full refund of $64.18 I paid.Desired Settlement: Because of their errors, mistakes and broken assurances I want a full refund of $64.18 I paid.

Business

Response:

Dear Revdex.com, As you know, our delivery times are between 9:00 am and 5:00 pm for businesses and from 9:00 am to 7:00 pm for residential deliveries. The customer received his first order within our delivery times, however as a courtesy we sent a gratis arrangement as well. It too arrived within our delivery times. The customer has been issued a $20.00 Savings pass which will arrive in his email within the next 2 weeks. In addition to that I have issued a 50% refund as a courtesy. The customer will see a discount of $40.11 on his next billing statement. We are sorry however this order does not qualify for a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their information is incorrect about the first shipment. They state their delivery times are between 9am and 5pm on business days. However, records show the package was received at 5:45pm. My wife was not at work as her workday was done. Her signature was forged because she, nor anyone at her place of work signed for it.I was guaranteed a Saturday morning delivery by the 1800 flowers representative, as we would not be home in the afternoon. the package did not arrive until 4:30 that afternoon. Even though they state a 9am - 7pm delivery I was PROMISED a morning delivery.Every year my wife gets roses on our anniversary without fail. This is the first time in 15 years that didn't happen.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, Your refund in the amount of $64.18 was processed on 5/**/16. Also, your $20.00 savings should was issued to your email address. Sorry for the delay. Sincerely, Mandy F[redacted]Executive Priority1800-Flowers.com###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The refund was received and credited to me. I have also received the email containing the $20 gift.

Sincerely,

I ordered a Mothers Day arrangement, it was delivered with rotten pineapples, dried out oranges, soggy strawberries and a missing balloon. !-800-FLOWERS Customer service representative kept saying that he is looking into the order and I placed the order online. He also couldn't let me speak with a manager as they are all "mid level employees". I requested a refund, needless to say my mom didn't want a replacement after receiving that rotten arrangement. He claims that he couldn't get in touch with the florist, and he can't refund the garbage they sent. Calling the company who delivered the product was unsuccessful. For such a large company, their customer service is really inadequate and non-existent. I will be letting my family members and friends know of the kind of product and service we received from this company and their affiliates.

Review: My sister was returning home from the hospital on July [redacted] following major surgery. We live on opposite coasts, so, I placed an order for next day delivery from 1-800-FLOWERS. On July [redacted], I ordered two "Get Well" [redacted] balloons and a Coastal Garden bouquet, which was advertised to come with a beautiful mosaic vase that doubled as a candle holder after the flowers ran their course. The website explicitly stated that the item was In Stock for the location of delivery. On the morning of July [redacted], customer service contacted me while I was at work and asked for approval to switch the vase, as the mosaic vase was out of stock. I was confused by this because I had originally wanted to order the Doggie Howser M.D. basket, but the website said that that item was not available at her location. The fact that their website lists some items as available and others as unavailable suggests that they have some sort of inventory system in place to ensure customers get what they pay for. Nonetheless, my sister was returning home that day and, to avoid delay of delivery, I approved the changing of the vase. The flowers and balloons were delivered on time. When my sister texted me a photo of the bouquet, however, the arrangement, not just the vase, had been changed. And it was hideous. What an embarrassment!

I filled out a customer service inquiry on 1800flowers.com expressing my complaint. I received an email from a [redacted]) apologizing for not delivering my order as requested, and offering to redeliver any product of equal or lesser value for no charge. Additionally, the email stated, "We're fully committed to our 100% Smile Guarantee, and have issued you a $20 Savings Pass, good towards your next purchase. It will arrive via email within one week." The email offered no instructions on HOW to reorder flowers, however. It just had a link to their website, which wanted to charge me when I picked out another bouquet. So I replied to the email from the [redacted] asking how to place a reorder. I received 2 contradicting emails from a different [redacted] than I had originally contacted, one telling me to call a 1-800 number for further assistance and another telling me "not hesitate to contact us at the address listed below". These 2 emails were from the same [redacted], by the way. Confusing.

Over a month after I originally placed my order, I received a voicemail from 1800flowers, giving me a 866 number to call with a reference number to my order. The reference number turned out to be incorrect, meaning it was not linked to my order, but someone else's. It's a comedy of errors, by this point. The rep I spoke to tracked down the correct reference number and order issue. She said they would send the same bouquet I originally ordered (the Coastal Garden), and the $20 Savings Pass (which I had yet to receive) would be emailed to me immediately, in addition to some surveys about their resolving my problem. My sister received another bouquet, but it wasn't a Coastal Garden. The receipt I was emailed listed the bouquet as a Garden of Grandeur. So, they switched the 2nd bouquet without my approval as well. And I still haven't receive the $20 Savings Pass or the surveys. I had intended to use the $20 Savings Pass to send my Mom some flowers for her 70th birthday, which is today. At this point, I couldn't justify doing business with 1800flowers again.Desired Settlement: I paid for a product which their inventory system said was available. It wasn't, and they delivered something far inferior, instead. Their resolution process was confusing, frustrating, and dragged out over a long period of time. Then, the second order was switched without my approval as well. And I never received the $20 Savings Pass that was promised on two occasions. I think any business that fails a customer as many times as this has a responsibility to give a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: MY CONTRACT STATES THAT 1-800FLOWERS TAKES 29% OF EACH ORDER AND I GET 71%.. A FEW MONTHS AGO I STARTED TO DO THE PERCENTAGES ON THE GROSS AMOUNTS AND FOUND THAT THEY ARE TAKING MORE THAN THEY SHOULD. SEEMS TO DONE WITH RANDOM NUMBERS AND HOW MANY DEPENDS ON HOW MUCH THE TOTAL IS. THE AMOUNT FROM EACH ORDER (WHERE THE WRONG AMOUNTS ARE TAKEN) IS EITHER $5, $6.45, OR $7. SOME STATEMENTS-$50-SOME $30 OR $20 THAT WAS TAKEN ILLEGALLY. I HAVE E-MAILED, SPOKEN WITH MY REP WHO DID SOME CALCULATIONS AND SAID WOW, I SEE WHAT YOU MEAN (I HAVE BEEN HOPPING MAD) SHE SAID TO SPEAK WITH CUSTOMER SERVICE AT [redacted]. I SPOKE WITH 3 DIFFERENT PEOPLE AT [redacted] AND THEY ALL SAY THAT SINCE MOST ARE OVER 90 DAYS- THEY CANT DO ANYTHING. WISH I COULD SHOW YOU THESE STATEMENTS. THEY SAY THEY ARE MISTAKES BUT COMPUTER PROGRAMMING ONLY DOES WHAT PEOPLE TELL IT TO DO. SOME KIND OF MALICIOUS -RANDOM NUMBER CODE HAS BEEN WRITTEN IN. THERE ARE SOME RANDOM NUMBERS IN THE GROSS COLUMN THAT ARE TOO MUCH-BUT THE NET AMOUNT IS RIGHT WHICH MAKES THE COLUMNS BALANCE. IT DOESN'T TAKE A FORENSIC ACCOUNTANT TO SEE IT ONCE THE PEERCENTAGES ARE DONE.Desired Settlement: MY MONEY WITH INTEREST . WANT TO KNOW IF I m singled out or do they do this to all florists or just the ones they don't like. if they are doing this with other florists- they need to be paid back too.

Business

Response:

I have been in contact with [redacted]. I have informed [redacted] that I will be addressing her concerns by reconciling the account in full and review her concerns. I have sent to [redacted] my contact information and I have asked for [redacted] to contact me directly with her concerns. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[[redacted] is the one who is supposed to be helping me on this and he is on vacaton for a few or 5 days. I will let you know when or if my issue is resolved. Thank you and have a nice day!]

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Responded to promotional email from Southwest Airlines that offered 1,000 Southwest Rapid Rewards points on any purchase $29.99 or more. There was no fine print or rules listed on the promotional email. I still have a copy of the promotion. I followed the link and made two separate orders for $29.99 each plus shipping and tax. There was no indication on one order that I was purchasing a discounted item and there was no fine print on the item page.

I followed up with Southwest Airlines and they inquired with 1800flowers.com. July *, 2014 I received a reply from 1800flowers.com that one of the orders was a discounted item and not eligible for the promotion. I replied with copies of all the promotion email, a copy of the order, and details about my order. July **, 2014 I received a reply advising, "follow the link on your email that takes you to our page you will see on the right hand side it says Rapid Rewards offer details." July **, 2014 I followed the link the representative referenced. There is no such "Rapid Rewards offer details" anywhere on the page, there are no rules listed on the right side, but the fine print is found at the bottom of the page. I never got to the bottom of the page because I clicked on a link at the top of the page. This subsequent link did not have any "Rapid Rewards offer details."Desired Settlement: 1,000 Southwest Rapid Rewards points applied to my account

Business

Response:

Good Afternoon,

This is in response to Revdex.com complaint # [redacted]. I have read the complaint and researched the issue attached and would be more than glad to assist with the resolution to this issue.

The customer responded to a promotional email from Southwest Airlines that offered 1,000 Southwest Rapid Rewards points on any purchase of $29.99 or more with 1800flowers.com. The customer was not aware that one of the items he chose was a discounted item and not eligible for the Rapid Rewards points. Customer contacted our customer service department about the issue and he states he also contacted Southwest Airlines. Since that last communication, we added the $1000 Rapid Rewards points to be honored on this order and have submitted them to Southwest. This process was completed on 7/*/14 and I was told the turnaround time for this to show applied is 6-8 weeks at the most.

I hope this resolves the issue. Should you have any further questions, please do not hesitate to contact us back.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. In addition, the 1800flowers priority unit went above and beyond to remedy this issue. THANK YOU!!!

Sincerely,

Review: I placed an order online for a dozen roses to be sent to an address in Colorado. The total for the order was 26.72. Less than an hour later I was reviewing my bank account and found they charged me three times for the order. I called them as soon as I discovered the charges. My call was disconnected four times, I spoke with two [redacted] and received no information about the charges. They continued to tell me they do not show any payments received on the account. I was then transferred to the billing department where my call was disconnected again. When I called back to speak with another [redacted] they told me the billing department would call me back in 15 minutes. I did receive a call in 15 minutes, but I was told the billing department was closed and I needed to call back the following day.

I called them the following day and was told the charges should drop off by the next business day. I waited another 24 hours for the charges to be removed and they were not.

I then called the company again to get my problem resolved. My call was disconnected once. When I finally was able to get another representative on the line they told me they needed to research some information and they would call me back. I have not received a call back yet.Desired Settlement: I would like the extra two transactions refunded.

Business

Response:

Hello [redacted],

Review: I ordered a flower arrangement from 1-800-flowers.com. The arrangement was delivered on time on March **,2014. The recipient of the arrangement called to ask if I had dropped flowers off at her home. I checked my email for confirmation of delivery. The arrangement had been delivered when the recipient was not home. After receiving an email from the company stating that the order was delivered, I informed the recipient that the arrangement was from myself. The flower arrangement was delivered when the recipient was not home. The delivery person went into her home without permission and placed the arrangement inside, and tied a balloon on her door inside. I called to notify the company of this and explained the seriousness of this event. I requested a follow up phone call as well. A [redacted] stated that they would start the investigation and call me with a follow up of the actions that will be taken. On Wednesday, April *,2014, I called the company to check on the status of my complaint. After much difficulty, the customer service rep stated the situation was given to upper management. She also insisted that I would not receive any notice of the actions that will be taken. I insisted on speaking with her [redacted] and she kept stating this was passed on already. Finally, the rep placed me on hold only to return with a message that the [redacted] was busy with another customer. I told her I expected a call from that [redacted] on that same business day. She took my phone number, repeated it back to me, and I have yet to receive a call. I feel that I paid for a service that was beyond suboptimal and literally illegal.Desired Settlement: I want reimbursement, a letter of apology, and a policy created for this type of circumstance. I hope that this florist will not be used again with 1-800-flowers.com

Business

Response:

Review: I placed an order to go to 3 seprate people for Mothers Day. One order did not arrive, which was to my mother. I was upset and wanted my money refunded which was a total of $53.39. I was refunded $33.39 and was tols that my other $20.00 would arrive in several days along with a $20.00 credit pass that would be emailed. I received neither. I placed 4 separate calls to 1800 flowers to get my refund and the pass that I was promised and on 5/** I was told that the $20.00 was not processed due to a mistake with the person that originally keyed in the refund. I am at the point that I will never shop with them again.Desired Settlement: I would like a refund of my remaining $20.00 and the $20.00 crdit pass that I was promised. Their customer service is extremely poor.

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience.

I contacted the customer on May ** and left a detail voice message with an apology and the following information.

A full refund was issued for $53.39 ( $20 on 5/* & $33.39 on 5/**). the $20 gift certificate was emailed to the order email address [redacted] and is included below.

[redacted] PIN # ISSUED IS: [redacted] EXPIRATION DATE: 05/**/2015**

Due to a internal error, the vendor did not ship the arrangement which led to the non-delivery. A complimentary replacement has been set for 1 dozen rose bouquet to arrive on Friday May **.

Regards,