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1&1 Internet, Inc

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1&1 Internet, Inc Reviews (1210)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: One day after sending this saying you will never contact me again, I got an email stating you are going to try to take payment from my debit in the next seven days Also, I want an actual letter stating that my account is good standing even though closed and that the act of sending me to collections was a mistake Even if you say it will not affect my credit, if the info was pulled by a credit bureau, all people see is that there is a collection company I want a letter to supply to them showing that it was a submit
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
It is a shame a consumer has to go to such extraordinary efforts to get a company to respond, but I am very glad the Revdex.com exists to make companies do what they should have done anywayImagine a company choosing to threaten a collection account for $that was an erroneous charge in the first placeThey are is I have nothing positive to say about and 1, but again, thank you to Revdex.com for helping resolve this matter!
Kind Regards,
*** ***

Dear *** *** (Customer ID
# ***),
I sincerely apologize for any
inconvenience associated with this account, and the balance being sent to
collections
According to our records, the last invoice associated with Contract ID #***, with the
domain name: ***.com, had generated on 11/22/A copy of this invoice was sent to
the contact email address listed on file which is: ***@***.comThe Auto-Renewal
feature for this particular contract was not set to “Off”, until 12/14/15,
which means it would have been set to expire at the end of that current
month term on 11/21/No payment was processed, as the attempt
to debit the credit card on file had declined, since the card was expiring at
the end of that monthAfter multiple “declined payment” notifications were
sent via email over the following months, the balance of $ 359.88, plus an
$late fee, were eventually handed to our collections team at FMA
Alliance
In order to assist you with this matter, we are removing
your account from collections*** *** will remove you from any list that
they have, and this has not, and will not, affect your credit. As well,
we are wiping clean the outstanding balance of $ 378.83, that you have with
either FMA or 1&Internet
Regarding Contract ID #*** with the
domain name: ***.org, that you claim to have not ordered, our records show that it was
added to this account on 4/12/On this date, a call was placed to us
concerning an online issue with attempting to add the Unlimited Hosting
package, and it was then added to this account by the agent handling that
particular caseAs you can see by the above listed information, the balance
that was sent to *** *** is not associated with this contractThe Auto-Renewal feature for this contract
was also set to “Off” on 12/14/
That being said, I have set an immediate
cancellation for both of these contracts under your accountAs mentioned, the
outstanding balance of $ is being pulled and waived from
*** ***Moving forward, you will no longer be billed or invoiced for any
of these canceled services
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

A while back I filed a complaint against this company for using my debt card for an on-line purchase which I did not make or ever contact this company for any of its services Due to the fact that they fraudulently used by debt card and a purchase was made on my bank account I ended up having to get the transaction straightened out and credit back to my account and apply for a new card Now they are contacting me by mail and stating I owe them and invoice which is past due in the amount of $only to be paid with a credit card Also I wonder if they sold my contact information on a list as I now receive mail from *** *** *** out of Niagara Falls, NY which I have never had contact with either and the business are somewhat alike

Dear *** ***, (Customer ID
# ***),
I sincerely apologize for any
inconvenience associated with the renewal of your domain name, and the balance
being sent to collections
Unfortunately at this time, our predominant method of contact is through email
since we are a web hosting companyThat being said, you should have received a
declined payment notice in the mail prior to it being handed to *** ***,
however, that letter would have been sent to the New York mailing address listed
under this account
According to our records, we had received a payment of
$from *** *** on 4/28/15, regardless of that, this will not, and has
not affected your credit*** *** does not report these cases to any
Credit Agencies, so no negative marks against your name have been incurredDue
to this inconvenience, we are refunding the total charge of $to the
credit card ending in “4440”If this credit card does not have the ability to process
this refund, please contact us by email at: [email protected]
so that we can further assist you in making sure that you receive the refund in
question
That being said, for your records, this account has been canceled
Moving forward, you will no longer be billed or invoiced for this service
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I am not aware of the $amount, nor do I acknowledge that it's something I owe to anyone I have reviewed the response made by the business in reference to complaint I* *** If the $amount from my complaint is included in the $amount then I find that this resolution is satisfactory to me.
Regards,
*** ***

I have complained about a portion of my website not working properly, particularly the inability to connect to social media to make updates on my website I have called 1andTHREE times regarding the issue It continues to go unresolved The last time I called was today, February 11, 2016, and before that it was February 1, 2016, and before that January 27, I was told on February 1st, that it would be taken to the next ticket level for correction This was already done before and the issue was still not fixed I called again today to complain about the fact that it is still not working I was told by the supervisor, Brice T*** (with whom I spoke to the last time) that since they have not heard back from their second level technical support, that they must still be fixing it I was livid I told the supervisor, Brice T***, that this was unacceptable customer service, and at the very least, I should have been given a courtesy call He said that their business doe

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the cancellation of your account.
In order to assist you with this, at your request the
account in question has been canceled, and the balance of $is being
waivedMoving forward, you will no longer be billed or invoiced for this
service, since the account is no longer active.
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

I ordered web host service from 1&Internet Incat 02/14/ Without my permission, the company added an additional contact to my account ($59.88)I canceled it immediately and received an email from them for cancellationBut, since then, the company has kept on trying to charge me the $Since I refused to pay it, the company sent me a letter that threatens to send my bill to a collection agentI called them yesterday about this issue and got feedback that the bill was canceledHowever, today, the company charged my *** for $This makes me really upset

1andemailed me information to wire a payment to them for my domains renewal feeI sent the payment via *** *** to the account they gave meI have the receipt and tracking number*** *** confirmed that the money was credited1andinsist that they received nonpayment and I will have to pay again!! They have locked me out of my domains and threatened to confiscate /terminate them UNLESS I PAY AGAINI paid over $164.00, I followed their instruction and provided them with the receiptThey now claim to NOT accept wired payment and is forcing me to update billing information for automated debit " I had this setup before and the billed me randomly and erroneously,so I opt for wired transferI would like you to investigate this matter, as I will be following up with consumer affairs and the states attorney This is fraud and extortionI have a record of all communicationI look forward to your feedbackThey also refuse to cancel a hosting service that I did not request

Dear *** *** (Account
Holder: *** *** / Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the domain name: ***.com
As per the email notification sent to you by our Domain Administration Team on
8/17/15, this domain has been completely restored to your account under
Contract ID # ***We have also applied a credit in order for this
reactivation to be processed without any additional charge to you, and are
refunding the initial $invoicePlease allow 3-business days for this
refund to be received
That being said, unfortunately, we here at 1&Internet
Incdo not personally or physically have the ability to dictate when a domain
does or does not become available for public sale againThe company
responsible for this is ICANNThey are the over governing power of all
domains, and we at 1&1, along with GoDaddy, Network Solutions, and all
other domain name registrars must abide by their rules and regulations
Regarding ICANN policies for transferring a newly ordered
domain to another provider, the owner of said domain must wait at least
daysOnce the day waiting period has passed the initial date that it had
been registered with that provider (1&Internet Inc- 7/28/15), you will
be able to transfer your domain: ***.com to the provider of your
choice
Referencing the cancellation of domain names and the ICANN
policy associated with it, here is what would happen if you processed an immediate
cancellationOnce a domain name has been canceled off of your account, you
have a day window in which to reactivate it, should you decide to keep it
After this day period, ICANN passes the canceled domain off to an auction
company called Dom Collect, to evaluate any potential auctioning value they
feel it may haveThis process lasts days, if it is decided that money can
be made from auctioning it off, it does not go back up for public sale, if they
do not want to auction it, then they put the domain into a day Redemption
periodWhat this means, is that the original owner of the domain, can
repurchase it with the prior company it was registered with, over the course of
the next (sometimes 35) daysOnly after this process, if the original owner
has not purchased it again, than the domain is released once more for public
sale
Due to these ICANN rules and regulations, not only would you
experience significant downtime if you decided to process an immediate
cancellation, but you would also run the risk of possibly not seeing the domain
name go back up for public sale
At this time, your domain name is safe and functional under
your name, and we appreciate your patience and time spent working with us in
order to resolve this matter for you
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

Invoice *** was covering billing period from 10/15/to 11/15/However I was supposed to get this service free of charge until 11/15/as per David M***Subsequently, I did not ask for renewal of this service at all and I asked 1andto cancel it, so invoice *** (for period 11/15/to 12/15/2016) should not have happenedI tried to contact multiple times 1andabout these issues, but nobody answered meI had no other choice but to start a dispute with my bankThey reviewed the case and agreed it was a mistake from 1and1, so they did a chargebackThen miraculously 1andstarted to answer my emails, but they deactivated at the same time my account for a couple of days, so I lost data and had to compensate my clients for the downtimeThen finally I was able to spoke with someone (Vickie) and she totally agreed it was a mistakeShe agreed to refund everything on the condition I call my bank and ask them to revert the chargeback, which I did immediatelyShe then did

Dear *** ***, (Account Holder: *** *** -
Customer ID # ***),
I sincerely apologize for any
inconvenience associated with this account
In regard to this matter, our records indicate that this
account is still activeThe domains: ***.org, and ***.info
are still active and registered along with a Home Hosting PackageThe services
have never had a cancellation attemptAll invoices and account information is
sent to the email address on file which is: ***
That being said, I am more than happy to assist you further,
and will refund the invoices in question, they are in the amount of $5.01,
and $52.38. We unfortunately do not accept
or refund payments by checkThe act of issuing this total refund of $
will not be dangerous, as the reason the charge occurred in the first place is
because this is an active account with a Payment Method listed on filePlease
allow 3-business days for this refund to be processed to the *** of: ***
Moving forward, if the account holder no longer wishes to
have these services, or is no longer a part of your organization, and you wish
to process an immediate cancellation of this account so that no more payments
are processed, please contact me personally by email at: ***@1and1.comThis is a quick
and easy fix that I can take care of for you
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

I cannot seem to get my account cancelled, I have tried to contact customer service but the billing keeps on coming

FRAUD
My *** was charged $for serviceI am NOT a subscriber

1&Internet was recommended to our graduating portfolio class as a good choice for buying a cheap domainWhile I've never had a problem with my website or anything technical, 1&1's billing practices have caused me major headachesI decided I wanted to cancel my subscription this year since I wanted to experiment with other options such as WordPressHowever when I tried to cancel my 1&subscription in January, they sent several emails threatening to send my information to a debt collection agency if I didn't pay the yearly feeI assumed they were merely scare tactics and ignored themHowever, last week I actually received a notice from a debt collector in the mail demanding that I pay $It turns out that 1&1's terms and conditions require you to cancel at least days in advance of your renewal dateThis is pretty standard with most year-long contracts, but the problem is that those terms and conditions are difficult to find on the 1&website, and they do not send you any type of contract or document that explains this policyIt's rather difficult to adhere to a policy if you're unaware that it existsI've decided to pay the fee because I don't feel like getting into a lengthy, potentially expensive legal battleIt's not that I can't afford to pay the fee-- I canThat's not the issueThe issue is that this company seems to be going out of its way to trick its customers into agreeing to something that they're not aware they're agreeing toI've never encountered a business that has gone to such extremes to threaten its customersI've been reading some of the Revdex.com customer reviews of 1&1, and the majority (percent) are extremely negativeThey've also received a total of customer complaintsMany customers describe similar experiences to the one I'm having nowI suspect that the only reason 1&has an A rating on Revdex.com is because the company has responded to most of the complaintsHowever, just responding to a complaint doesn't prove any commitment to changing practicesI strongly recommend against using 1&1, and encourage everyone to pass this information on to anyone you know who is thinking about setting up a website

Dear *** ***, (Account Holder: *** *** - Customer
ID # ***),
I sincerely apologize for any inconvenience associated with
this account
At the inception of this account, the account holder *** *** agreed to our General Terms and Conditions which inform the customer
that we are not responsible for providing compensation for downtime that
results from any issue that is caused either by ourselves or the customerThe
refund of $that we have issued was given as a good faith gesture, for an
issue that occurred from DNS settings that the customer attempted to enter,
which did not have an A record entry, and is why the websites in question did
not resolve properly at the timeAt your request, as was discussed with my
Domain Specialist Matt last week, changes were able to made that now allow for
your Name Servers to be set up as you had wanted, and everything is up and
running at this timeDue to this, there is nothing further that can be offered
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has occurred with your attempt to activate this new account
There are many reasons why a customer may be required to provide
some type/form of Proof of Identification prior to an account becoming
activatedSometimes a personal name that we are given seems as if it may not
be real, and as per ICANN policy, in order to register the domain/s being
requested, it must be proven that the registration is linked to an actual
person, for the protection and rights associated with the Intellectual Property
rules and regulationsIn other cases, certain information given to us does not
seem to be completely accurate, and our Security Team requires P.O.Idue to
that, in order to make sure that a valid account is being set up
Unfortunately, in this particular situation, our Security
Team found records that do not match the information which you have provided thus
farAccording to their analysis, the company name of “*** *** ***”, which you are trying to associate with us under a “Business” account,
does not have any record/business registration found with the PA Secretary of State,
as you have provided a PA based mailing address with thisAlong with that, the
phone number provided is an “number”, (1-877), not that of a personal
contact, and the email address provided (***),
shows a WHOIS record under the domain name being that of a “Personal” name from
someone in Texas, it is not registered as a “Corporate” name based in PA
Due to the above mentioned reasons, our Security/Fraud Team
will not activate the account, without receiving a form of Government issued
Photo ID, along with the Articles of Incorporation, Business Registration
Documents, or Tax Documents associated with the referenced business nameThat
being said, no one outside of the Security Team would have the ability to
override their decision, as they are solely responsible for activating new
accounts
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Someone fraudulently used my credit card to obtain services with 1&When I called the company to let them know they would not let me speak with a supervisor or managerGade M*** told me they could not look up the account and I should call my bank for a refundI told him I called the bank prior to calling 1&and he said he could not look up the transaction because I did not have the account number of the party who used my credit card numberIt's disheartening to see that criminals have more privacy than law abiding citizens

my account was set to auto renew OFF in error on our part approx 6-months ago and yesterday the account was shut down without our knowledge, no warning email not phone call no nothing Our business is a web based business and it is now offline Our emails no longer work.....within an hour of shut down....I called and overseas rep explained because of the auto renew was OFF he could not help me that I would have to start a new account and SIGN UP AGAIN ok well our account had approx domains and sub domains registered and we DO NOT HAVE ANY ACCESS TO THEM 1andnow wants us to pay for a transfer fee of per domain just to move to a new account

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Description: Internet - Web Hosting, Internet Services

Address: 701 Lee Road, Suite 300, Chesterbrook, Pennsylvania, United States, 19087

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