1&1 Internet, Inc

and still owes me $after they billed me this amount during a trial period of their "List Local service "I have called them times and still not received a refund

Dear *** ***-*** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the billing and cancellation of your account
In regard to this particular matter, we are completely
waiving the outstanding balance of $
Along with that, we wish to confirm that this account has
since been cancelled. You will no longer be billed or invoiced for this
service in the future
Once more, we apologize for any inconvenience that has been
caused here
Thank you
*** ***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear S*** *** (Customer ID # ***),
I sincerely apologize for any inconvenience associated with
being contacted by 1&Internet
When a customer is added to the “Do Not Contact” list, it
can sometimes take a couple of business days to be processed
In order to assist you with this matter, I have issued an
escalated case with high priority, to add your email and phone number(s) to our
“Do Not Contact” list as soon as possibleThat being said, moving forward you
will no longer be contacted by 1&Internet.
Once more, we apologize for any inconvenience that has been
caused here
Thank you.
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

Dear *** ***, (Customer ID # ***),
I sincerely apologize for any
inconvenience caused here
In regard to the issue that you had experienced, I see that Joseph Q***,
the Director of our Solutions Team had reached out to you, and discussed
everything that you referenced with your accountIt is also notated that the problem
at hand has been resolved, and things are working properly at this time
Due to the inconvenience associated with this, we have
issued an additional free months of hosting to your MyWebsite Basic Package,
Contract ID # ***Moving forward, if you have any additional problems,
please feel free to contact us here in the Solutions Team either by phone at:
###-###-####, or by email at: [email protected]
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

I was your loyal customer since when I got my web degreeOver the years your serive was good but too many times I had to uncheck many auto renew boxes for things I did not want or ask for and was charged forI didn't always get notified by email because your bills usually got sent to spam but I paid them anywayRecently you sent me bills I guess to my email however it is the same email that you locked me out of so how was I supposed to know I had a billYou sent me to collectionsNo bill sent to my home address don't say it too expensive to mail since you can send me junk mailI paid your dollars but I will never do business with you again and I am extremely upset that this is how you treat a long time customerAlso you might have noticed that one of the websites was for my daughter who died at in DecemberTo resolve this I am requesting that you remove all information you have on me and not to contact me ever againTurn of any auto renew boxes I have left on since I can't access my control panelDelete or remove any webname or webspaces I have with your companyCancel, delete, close out my account whatever you call itIf you sent anything to my credit report I would appreciate it if you would delete the entryThank you for your attention to this matter sincerely Jeff g***
Customer I'd ***

Dear *** *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the billing under this account
We are very sorry that the billing structure had not been properly explained, and
per your request, we are refunding all of the invoices which have been
charged under this account, which comes to a total of $ Please allow
3-business days for this refund to be processed to the credit card ending in “***”
To assist you further with this matter, I have canceled the
unwanted packages, Contract ID #***,
and #***At this time, the only remaining package left under your account
is Contract ID #***, with the domain name: ***.com
Moving forward, at some point before the end of your free
services lasting until 2/22/17, you will have to contact our MyWebsite Team in
order to change to a monthly billing structure, as we do not have the ability
to make that change for you within this departmentThey can be reached by
phone at: ###-###-####If you instead wish to cancel this contract as well
(Contract ID #***), than please
contact me via email to: [email protected],
and I will cancel this service too
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

I received a bill for $20.92, which they claim is delinquent I called them and they said I owe money for websites that I run through them I explained that I do not have websites, and I've never heard of their company They told me I would have to cancel via the Email address they had, of mine, on file None of the addresses they had on file were mine They also told me that these services have been paid for several times over the past few months I checked both of my credit cards, and there are not any of these payments that they speak of Then they wanted me to confirm the last digits of my payment method I told them I DO NOT HAVE AN ACCOUNT WITH YOU, I'VE NEVER PAID FOR YOUR SERVICES AND I DO NOT HAVE WEBSITES I probably spent minutes on hold, and speaking to or different people They want me to call different phone numbers and I figured maybe I shouldn't play into their game

Dear *** *** (Customer ID # ***), I sincerely apologize for any inconvenience that has been caused hereFor the records of this Revdex.com Complaint, please see below for a copy of the email that I had sent to
you earlier today (12/6/16), regarding our attempt to resolve this case…………………………………………………………………�...⇄ Dear *** *** (Customer ID: ***), Thank you for contacting us I sincerely apologize for any inconvenience that has occurred here Regarding the voicemail that I left, the domain names: ***, ***.***, and ***.*** were transferred over to the new contract (ID #***) on 11/11/16, which is the same day they were set to expire, since you had deactivated the auto-renewal feature for both of these domains on 9/5/There is a day grace period that begins on the set expiration date (11/11/16), and this is to allow customers to reverse the expiration if they have decided to keep the domain(s) in questionThat being said, the renewal of these domains should have been processed with no issues, as they were accepted within the new contract when they were transferred over, which is why you were then invoiced for all under invoice #***. As mentioned, I had our Domain Administration Team investigate this matter further, and they have determined that there was a system error which caused the domains: ***.***, and ***.*** to be deleted, and go into the Redemption Process at the end of the referenced grace periodFor some reason, even though they had been invoiced and successfully charged, the system did not physically extend the registration for another months, which caused this unfortunate situation to occurAt this time, they are currently looking into doing whatever they can to reactivate these domain names for you, without charging the $Redemption Fees Due to the inconvenience, I am also refunding invoice #***, in the amount of $62.51, so please allow 3-business days for this refund to be processed I will contact you further with any new information as it is made available to me If you have any further questions please do not hesitate to contact us Once more, I apologize for any inconvenience that has been caused by this Thank you Sincerely, David M*** Solutions Manager 1&Internet Inc ……………………………………………………………………�...⇄ Thank you David M*** Customer Care 1&Internet Inchttp://www.1and1.com

I registered a domain over years ago I never received any information again, except numerous telemarketing calls trying to upsell me on further purchases When I decided not to pursue that website I did not renew the domain & charged me or "auto-renewed" the domain, after zero activity on the domain for years, and then sent the account to collections
When I called them to sort out the miscommunication, they have no record of my domain, or me in the system I want them to drop the collection on the account, since I never had any activity or plans to renew the domain

I received a letter from 1&Internet IncLetter states that I am past due $on an invoiceCustomer ID ***,
Invoice *** Delinquent since 10/6/Letter dated 10/24/I do not know what this is and I won't send any credit card info to them for paymentThey say they will not accept money orderI am a senior citizen and I feel this is a scamI will not call them due to fear they are scammers and will use my informationPlease assist

Dear ***
*** (Customer ID # ***),
I sincerely apologize for any inconvenience associated with the
domain renewal and billing of: ***
In regard to our automatic renewal feature, this information had been mentioned and was agreed to at the inception of this accountAside from that, emails are sent out at 60, 45, and days prior to any and all domain renewals in order to give you ample time to process a cancellation if certain domains are no longer required, or to initiate and finalize a transferAccording to our records, the domain had renewed on 5/28/14, but was not fully transferred to *** ***until 7/2/
That being said, in order to assist you with this, we are
refunding you the renewal charge of $Please allow 3-business days for
this refund to be processed to your credit card
We apologize for
any inconvenience that has been caused here
Thank you
*** ***
Customer Care
1&Internet
Inc
http://www.1and1.com

I purchased domains from this business in In I was sent invoices notifying me the domains would renew for the next annual period (2015-2016) and that I would be automatically charged for these domainsMy bank was charged the following business day and payment was made in full on both invoicesI have come to find out that this company never actually renewed those domains that I paid for - one was released and the other was released and purchased by another companyI have contacted the company multiple times now by phone and email in an attempt to resolve the problem and identify what happenedTo date: they billed and took payment for services they never performed and they have not attempted to resolve my issue

Dear *** *** (Customer ID # ***),
I sincerely apologize for any inconvenience associated with
your account
Unfortunately, some banks/financial institutions do not
allow for prepaid credit cards to be used for services that have an
auto-renewal service/feature associated with themDue to that, our system is
not able to process payments for these services when they are being renewed
Regarding the auto-renewal of domain names, please see the
information listed below from ICANN under this link: ***,
which states that dependent upon the policies of the registrar in question,
there is the option/ability to have domain registrations set up for auto
renewal
"Registrars have to provide each new registrant with
notice of the Registrar’s deletion and auto-renewal policiesIf the Registrar’s
deletion policy changes during the time of the registration agreement, the
Registrar has to make efforts to inform the registrants of those policy
changesDetails of the deletion and auto-renewal policies have to be displayed
on any website the Registrar operates for domain name registration and renewal,
and the Registrar should also state on those sites any fee that will be charged
for the recovery of a domain name during the Redemption Grace Period (the
day period of time during which the name is in "Pending Delete"
status with the Registry)”
When this account was first set up, it would have been
stated at the time of the checkout that our domain name services are set to be
automatically renewedWithin the Control Panel of your account, you have the
option to turn off the auto-renewal function, in order to avoid any unwanted
renewalsAlong with that, we send domain renewal notifications at 60, 45, and
days preceding the domain renewal(s), in order to provide you with ample
time to cancel, or turn off the auto-renewal, for any domain name(s) that you
are no longer interested in
In order to assist your further, we are waiving the renewal
balance of $14.99, and unlocking this accountMoving forward, you will no
longer be responsible for resolving this payment
To transfer your domain, you will just simply need to
contact the provider in which you want to move it to, and initiate the transfer
from their sideOnce this has started, we will be able to release the domain
via a transfer to that other registrarThe process of transferring a domain
can last between 3-days, which is a process that we do not have the ability
to expedite, as it is ICANN policy that can cause this waiting timeFor your records, listed below is the authorization code that you will also
need in order to transfer your domain
*** * *** *** ***
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

This is a new complaint

My experience was awfulDO NOT TRUST THEM TO GIVE YOUR PERSONAL INFORMATIONI am the webmaster of a website I created an account for my boss years ago with my personal info but with his credit card infoI stopped my job there and after years suddenly I had a call from NCO FINANCIAL COMPANY that I owe some money to 1&My boss passed away and his credit card has blocked no one from 1&called me to ask about the payment issueThey gave all my personal information to NCO Financial company and because of some dollar, they wanted to ruin my credit scoreThe guy in NCO financial company was really rude and he talked in a way that I am a thief AVOID THIS COMPANY IF YOUR CREDIT SCORE AND YOUR PERSONAL INFORMATION ARE IMPORTANT

I signed up with them July 3rd 2015, and they told me (in an invoice) that on July 1st that my domain had been auto renewed (two days short of a year later)That day I logged into their site and canceled my domain renewal and it said that it was canceled, however they still charged me
Calling them, I talked with a guy named Kirk who claimed to have sent me emails warning me that it would have renewed, but I cannot find themPerhaps they got filtered to spam, however I doubt that they ever sent any such emails, since their invoice came through alright
Kirk also claimed that the company already paid all of the money that they got from me to the domain registrar, which I know to be a lie (since the company has to make money some how, and if they send all of the money on, how could they keep the doors open?)

This company automatically renews your purchases if you fail to cancel far in advance of the renewal dateThey refuse to cancel after I asked them to cancelThey claim that I owe them for an annual renewalI will not give them a credit card because I do not trust that they will not automatically renew me in the futureI mailed them a check for the $balance that they are demanding and they refuse to accept payments by mailThe only logical reason is that they want to be able to keep auto-renewing my service in the future

I would disagree with the description that 1and1.com has achieved growth through their "customer service"I rarely write reviews; but I am so dissatisfied, and I felt it is necessary to let people know about my experienceI've used godaddy and google domains previously, and decided to try 1andrecentlyI had to wait days to have access to the domains while they "created the contract"After my domains were established an accessible, I began to receive about 5-phone calls a day for marketing (even an overseas call from India)I would ask them to remove me from the calling lists, until one individual shared a tip with meHe said to call 1andand request my domain to be privateI used 1andbecause I thought they offered free private registrationsTheir prices are good, but it was pretty shocking to see the volume of marketing phone calls I began to receive after utilizing their servicesIt is disappointingJust stick to G***.com or even G*** ***https://goo.gl/YBgaxo

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Your company has intentionally and willfully cost me moneyYour site does not function, I attempted to move my domain and you decided to not allow me toI want nothing to do with your company
In addition, I will not be downloading any programs and I will not be logging into your site to get my things, I already tried this once for an entire day and got nowhereI have repeatedly requested the file be emailed to me directly
Moments before every email of go here to download it yourself I get a virus was uploaded to filesBasically, your techs are telling me, here we uploaded another virus now we want you to download your files with the virus and we refuse to because we know that it is infected
Email me the files and release my domain immediately
Regards,
*** ***

I purchased a domain name and hosting package a little over a year agoI rarely used it, so when it came time to renew the contract, I tried to cancelHowever, when I went to load the cancel page, it failed to loadSo I decided to let it go, knowing the payment would be declined, and thinking that that would be the end of itHowever, I am now receiving emails from them, saying that they're trying to collect the cost of the next contract ($100) from me, and if I fail to do pay up, they'll forward my information to a debt collector