1&1 Internet, Inc

Dear *** *** (Customer ID # *** and # ***),
I sincerely apologize for any
inconvenience associated with these accounts
The notification that you had received from one of my
colleagues stating that you would not be receiving a refund, was in reference
to an outstanding balance which we had cleared for you under Customer ID #***
This is one of the accounts that you had previously requested to be canceled,
which we did for you, along with waiving the open debtYou will see from my
initial response to your complaint, that I informed you the refund of $
would be processed to the *** address on file under the account that had
been chargedThe account in question is Customer ID #*** (*** ***),
and the *** address associated with the charge was: ***As of 2/21/15, you
received your refund to this *** account, and it was more than the refund
referenced due to another invoice that I had reversed for youPlease check
your records, and you will see that a total refund of $was issued to this
*** (***) on 2/21/
That being said, all of the accounts previously mentioned
have been canceled, there will be no further invoices, and your refund has been
processed
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

I received two notices of outstanding balance from this business, but I am not a customer with them, nor have I ever used their services before

Scam,
Not allowed to cancel
Billed without consent
Sent to collections without any notice

I am a year old boyI have never heard of your companyI recieved a call from a collection agency for money to pay you for an address i've never heard ofPlease help

Upon the upcoming renewal of a year hosting package which also included my domain name registration "***" which was not my first hosting/domain included package with and 1, I called them to purchase a new year package in the same fashion I had done before rather than continue with with the current as it's more economical but involves a bit of extra work on my part and my uploaded content and emails do not transfer to the new package, all understood by both parties
I was provided a confirmed price of for the new package and provided a confirmation # and following emails clarified the price of the package that was agreed upon in addition to notification that my previous package was cancelled and my domain name noted above was being transferred to my new package all with no mention of additional pricing as it was included in the noted above price - Package implemented and domain transferred fine and I uploaded content and recreated preexisting emails, etc

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the billing attempts of this seemingly fraudulent
account
In regard to this particular matter, we are completely
waiving the outstanding balance of $
No more money will be owed on this account, and you will no
longer be held responsible for any future payments, as this account had already
been canceled
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer ID #
***),
I sincerely apologize for any
inconvenience associated with the renewal and billing of your domains
In regard to this particular matter, as per the email that I
sent to you on 10/31/14, we have already canceled your account, and cleared the
outstanding balance associated with the Chargeback that had been issuedAt
this time, we are in the process of refunding you the charge in the amount
of $54.95, which had also been confirmed in the previous correspondencePlease
allow 3-business days for this refund to be processed
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** ***, (Customer ID
# ***),
I sincerely apologize for any
inconvenience associated with this canceled account
There was an error in accounting once the balance at the time was pulled and
waived from collectionsThe error has since been resolved, and you have no
outstanding balance due under this canceled account
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

Dear *** *** (Customer ID # ***),
I sincerely apologize for any inconvenience associated with
the billing and cancellation of the 1&MyWebsite Hosting package
In order to assist you with this particular matter, we have
completely canceled the MyWebsite Hosting package feature from under your
account. Along with that, we are refunding you the $charge at your
requestYou will receive this refund to the credit card on file within 3-
business days
Moving forward, you will no longer be billed for any
services associated with the MyWebsite Hosting package
Once more, we apologize for any inconvenience that has been
caused here
Thank you
*** ***
Customer Care
1&Internet Inc.http://www.1and1.com

I'm at my wit's end with this internet service providerI've used numerous domain name hosts in the past but this 1&takes the cake with their difficult-to-navigate website and impossible-to-cancel subscription plansI've cancelled any business with this provider for years now, numerous times at that, but I still receive payment due notices from them to my email
What prompted this complaint was that months ago I tried, again, to navigate their webpage and cancel my already thrice-cancelled service after they sent yet another emailI couldn't access the cancellation page because the website crashed whenever that page was loaded (some error on their end)So I sent another email explaining that I haven't been their customer for years, and haven't used any of their products since that one fateful day I decided to try their servicesA few days ago, they sent another email requesting payment and threatening to forward to collections should the payment not be received
This t

We signed up for hosting and Wordpress on 1and1.comAs soon as we did, we realized they have horrible customer service (on hold forever, untrained people in different countries who don't know what they are doing)So we waited the days we needed before switching to another companySince switching, 1andInternet has repeatedly tried to charge the account for the services we cancelled - REPEATEDLYWe have called them times to cancel the service and were told that it was done, but they keep trying to charge the credit card on the account (Lisa D***)They are HORRIBLE - this has been going on month after month for over months!

On Wednesday 6/15/I attempted to purchase a registered domain name with this 1&companyThe was deducted from my debit card accountI contacted their customer services to see why I'm not registered yet, and a CSR told me to give it hours for the transaction to come throughI waited hours and contacted the company again, I was told to SCREENSHOOT the transaction and send it in a email to support divisionI did thatand now I keep getting emails from this company calling me by the wrong person's namestating to send the my billing info, my email info, etcI've done that and they still have not refunded my money's that's been deductedand today is I have also sent a FBI stolen identity alert because 1&is replying to me with weird names, alerting me that someone else's name is on my email account

***.com web site
I transferred our registration to 1&and then months later transferred our hosting which included year of registration - meaning that our domain should be renewed next JANUARY I have spent at least two hours trying to get your billing people to cease threatening to bill us for the priginal registration This is truly an unproductive waste of my time This has to stop
I am very uncomfortable with you having my CC info as I AM 100% certain I'll get billed for the domain registration shortly
Awful WAst eof my time and Iits costing me time and money TRYING to correct this !!!!

1&made billing charges up to $59/month on my $10/mo plan by adding hidden services that I didn't need or sign up forThe reliability is so bad that I tried to transfer domains, because of server downtimeThe DNS settings wouldn't update causing site crashes and overall a nightmareThis effectively holds your domains hostageCustomer service made it almost impossible to switch
Additionally, after offering to help, they continued charging my card for servicesI have repeatedly tried to cancel my account but it never seems to happen: they ask me to call them and go through a lengthy process, but this has yet to solve anything

I received a bill for unknown sevicesThey are threatening collections

I cancelled services and they continued to bill me for them after multiple phone calls and emails

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has occurred here
My records indicate that our Technical Specialist reached
out to you earlier in regard to this particular matter.
As per the email that he sent to you, typically, a new
account is activated within hoursHowever, that is only if the information
provided by the new potential customer is correct and validIn this instance,
our built in security/verification system caught an invalid phone number that
you entered, which would be: ***This is obviously not a real phone
number, and as such, our system did not, and will not allow for the account to
be fully activatedDue to this process, you also were not able to complete an
online cancellation, and instead received the “Internal Error 500”
message on your browser, since there was no physical account to cancel
I apologize if the situation was not explained better by our
Support Team initially, however, if the Security Team had spoke to you over the
phone instead, they would have conveyed to you the account activation having
been canceled due to the invalid phone number entered into our system.
That being said, this email is to confirm that you do not,
and will not have any active services with 1&Internet Incthrough this
account, you will not be charged for anything, and your credit card information
has been cleared from our records
Once more, we apologize for any inconvenience that has been
caused here, along with any confusion by what was or was not previously
explained to you
*** ***
Customer Care
1&Internet Inc
http://www.1and1.com

11/26/I checked my credit card details on-line and found a $charge and then a $refund from this companyProblem is I have never been in contact with this company, everWhere did they and how did they get access to my card? Has been pending since 11/25/Will be interesting to file a grievance after it posts

Dear *** *** *** ** * *** I sincerely apologize for any inconvenience associated with this account, and the balance being sent to collections Please note that when this account had been ordered,
it was notated that all hosting services and domain names would automatically renew, unless the auto-renewal feature is turned off, or the domain/hosting is physically canceled by the customer Prior to the renewal, email notifications are sent out in order to give the customer ample time to cancel their service if it is no longer required Our records indicate that the hosting package and domain name: *** had renewed for another year on 6/18/16, however, we did not receive any contact from you until 8/3/when you emailed us stating that you did not wish to continue with this service and renewAlong with that, you mentioned that you had attempted to transfer the domain to another provider in advance and we would not release itAt that time, an agent advised you to contact our Cancellation Team for assistance to cancel any unwanted features, and they would have been able to assist in regard to the domain transfer as wellIf there had been an outstanding balance for an extended amount of time, then an attempted domain transfer may be initially blocked, however, once contacting us we would unblock the attempt as the domain name belongs to you the customer, not 1&Internet Inc In order to assist you, we are pulling and waiving the balance of $from our Collections TeamRadius will remove you from any list that they have, and this has not, and will not affect your credit That being said, there are no locks or restrictions on this account which would keep you from transferring the domain name away from 1&Internet Incat this timeTo transfer it, you will just simply need to contact the provider in which you want to move it to, and initiate the transfer from their sideOnce this has started, we will be able to release the domain via a transfer to that other registrarThe process of transferring a domain can last between 3-days, which is a process that we do not have the ability to expedite, as it is *** policy that can cause this waiting timeFor your records, listed below is the authorization code that you will also need in order to transfer your domain name *** * *** *** ***
If you end up requiring additional assistance with transferring your domain away, please contact our Tech Team by phone at: ###-###-#### Moving forward, we will watch this account, so that once the domain name has been transferred away, any remaining service will be completely canceled, so that you are not invoiced again in Once more, we apologize for any inconvenience that has been caused here Thank you David M*** Customer Care 1&Internet Inc.http://www.1and1.com

They placed my account into collection and put the account on hold without notificationThe only notification I received is that my domain was about to and then expiredWhen attempting to pay the bill with the number listed on the site, I was referred to a collection agencyI could not even access the account information to updated the payment methods