1&1 Internet, Inc

I purchased registration services from the aforementioned company to last one year, ending on 8/30/ At the time of purchase, I believed I owed no further monies to them In June of 2016, they notified me that my upcoming invoice would be $ I thought that I might have misread the contract, but thought the price fair A week before the payment was to be processed, they told me that the amount owed would be $ As I thought this to be outrageous, I decided to cancel, but wasn't able to proceed with cancellation until one day after the contract was to be renewed I thought it reasonable to be able to cancel the renewal as it was only one day after I proceeded to submit the cancellation and transfer the registration with a more economical internet service provider/registrar Not to my surprise, they attempted to charge me for the $although I had submitted the cancellation one day prior to the attempt to process their fraudulent fees Now they won't release

In October of I had purchased a domain name from an online company called 1&Internet, INCI used the domain for one year and then when I got a notice that the domain would be expiring soon, I decided to cancel it in October before it was expiredI went on their page and could not find the cancellation page so I emailed the company to inquireThey sent me a link and I started what I thought was the domain cancellationI received a confirmation, clicked the link and found out that it does not cancel the domain immediately, but that it would take a few daysI waited to see and I heard nothing from the companyIn the beginning of November I received a letter stating that they would Send my account to collections if I did not pay for my domain that I had already cancelledThen this month (December 21, 2016) I got a letter from a collection agency stating that I need to pay $when the original domain was only $I would like this company to be investigat

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has occurred here with the domain: ***
In following up with your case, I
see that our Transfers Team has once again contacted you, and provided the
complete and correct form/legal documentation, in order for the domain transfer
dispute to be put into placeAt this time, they are awaiting the information
to be returned to them, so that they can further assist you with this particular
situation
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

For years now I have been trying to cancel my services (that I do not use) with 1&I have records showing phone calls into the company, employees and broken promises of cancellation and credit

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience that has occurred here with your account
In regard to the voicemail that I left, our Server Team is
experiencing a temporary matter with less staffing than normal, which is
causing for a higher call volume, and extended holding timesI have had a Server
Team agent look into your particular issue, and they have not been able to find
any resource alerts in the back end that would explain an impact on the performance
of your VPS ServerThey also do not recommend customers run such trading
software on a VPS, as they share memory bandwidth, disk I/O and CPU time with
all other customers on the hostThe Server Team feels that stock trading
servers should mainly be on their own dedicated hardware or at least on
something with dedicated resources, such as a Dynamic Cloud ServerVPS servers
are really meant more as an intermediary between shared hosting and a full
dedicated server
That being said, we are refunding all of the invoices that
had been charged while this account was active, for a total amount of $
Please allow 3-business days for this refund to be processed
Once more, we apologize for any inconvenience that has been
caused here
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

I signed up for a website and domain hosting with 1&in April 2015, I cancelled that same month, but despite cancelling, the company autorenewed my service the following April and charged me times the fee that I had agreed to prior to cancelling my serviceI disputed the charge with my bank and with 1&1, and made clear with the company that I no longer wanted their services and added them to the unauthorized list with my credit card companyGood thing I did because despite sending them multiple notices that I wanted my service cancelled, and cancelling the account on their online account management system, the company attempted to charge my credit card again less than months laterI can no longer log onto the site to remove any billing information they may have for me, because I completely cancelled my account with them in April

Really terrible service They make it very difficult to cancel or close your account and they keep billing you even after you've canceled your accountI called and asked them if I had an outstanding balance on my account First they said no, then they said yes I asked them if a certain domain was still on my account First they said no, then they said yes This company cannot be trusted

They billed me for added services without prior notice that they claim I must take action to preventThey do not offer any way to unsubscribe or decline these services and tell me now that one "Extended Support" fee is turned off another is likely to turn on next monthSupposedly there are instructions emailed to me on how to prevent this, but I cannot find any emailsWho knows how many people they are secretly charging for this "service" that haven't noticed

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the account cancellation and balance having been
sent to collections
In regard to this particular matter, we are removing your
account from collections. *** *** will remove you from any list
that they have. As well, we are wiping clean the outstanding balance of
$that you have with either *** or 1&Internet. No more money
will be owed on this account and you will no longer be required to contact ***
or 1®arding this account
As you had mentioned, and for your confirmation, this
account has been canceledThat being said, you will no longer be billed or
invoiced for this service in the future
Once more, we apologize for any inconvenience that has been
caused here
Thank you
*** ***
Customer Care
1&Internet Inc
http://www.1and1.com

I cancelled my service on 3/15/ I received confirmation of service cancellation on 3/by email from 1&that indicated "CONFIRMED" I received a collection notice from *** *** dated 5/24/ I confirmed with FMA that this collection notice was an attempt to collect $monthly service fee (presumably for April services) plus a $late fee I am attempting to refinance my mortgage and now it appears that I will have a debt collection on my credit report I have attempted to resolve this with 1&and they insist that I needed to "call in" in addition to request an online cancellation (in spite of a email from THEIR COMPANY indicating cancellation request CONFIRMED) It is unacceptable for this company to continue collection efforts when it is clear that I followed appropriate procedures to cancel my account and have notified them of their billing error I spoke with two different representatives of 1&and the only solution they offered when I contacte

I explicitly terminated my relationship with them due to their obstructive methods to not allow a domain transfer; as a result I have also lost the domain registrationI had well in advance of renewal followed all steps to allow for transferAfter a bunch of back and forth, I finally decided I'd rather give up the domain than continue dealing with their hostage tacticsThis went on for months, and then the barrage of harassing phone calls startedI told them verbally to cancel, I never ever agreed to renew, and my last written communication clarifying this was Aug
Today I got a collections noticeI am IRATEThe 'collection' is for services THAT WERE NEVER PROVIDED TO ME
I see over Revdex.com complaints about billing and collections --- that's just from those of us savvy enough to file one
This company's shady business ethics disgust meI

I called and to cancel an invoice so I wasn't billed $for a website I hadn't builtWhen I called I explained I just wanted to cancel and not renew anything because I haven't done anything with itAt that time I was told I could get a promotion for $and keep it for another yearI said I would have to think about it and get back to them the next day but wanted the original invoice cancelledThe next day I checked me bank account and I see that even though they told me they had cancelled the invoice they ended up withdrawing the money from my accountSo I called to find out whyThey said that it will take 7-days before I get my money back that they had said the day before was completely cancelled and would not be withdrawn from my checking accountWhy should I wait 7-days to get money back that they agreed that they weren't taking in the first place? I said that wasn't acceptableAt this point they are saying they are refunding me but I have to wait 7-days

About five years ago I had to build a website for a class projectI cancelled all services a month laterNow every year for the past five Years they send me a bill for $and every year I have to call866-258-and wait min for a rep to pick up explain the situation to them, have them apologize and waive the fee then wait to start up the cycle again next year

To whom it may concern:
I am managing the website for a Torrington city wide event sponsored by The city of Torrington and Local Lions International Club
On 02/29/I purchased a one year term domain with basic email services from 1&(Customer ID ***) The domain is torringtontagsale.com
On 5/5/2016, I noticed at least two dozen emails in my inbox (1&mail server for ***)However, after viewing the first email and returning to the inbox -- there where no emails to be found including the one I had just been viewingI look in all the folders and still none were to be found
I called 1&on 5/7/-- they confirmed the emails where on their server -- but, that I had to pay a fee to restore themI disagreed explaining I don't believe it is right for them to charge me for their error He said he could do nothing unless I paid the fee
I then explained that even if I agreed -- additions funds would take a month to be a

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with domain renewals, and the balance being sent to
collections
In regard to this particular matter, we are removing this
account from collections. It seems that the escalation of the balance
being waived, by an agent that you had previously spoke with, was not properly forwarded,
which resulted in the balance having gone past due*** *** will remove
you from any list that they have, and this will not affect your credit.
As well, we are wiping clean the outstanding balance of $ that you have
with either *** or 1&Internet. No more money will be owed on this
account and you will no longer be required to contact *** or 1&Internet
regarding this unfortunate situation
That being said, for your records, as you previously referenced,
this account had been canceled and is not activeMoving forward, you will no
longer be billed or invoiced for this service in the future
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** ***,
I sincerely apologize for any
inconvenience associated with this matter
I have researched the Case History, and have found that the
account in question with this issue, is not under your name, but under the name
of *** ***Along with that, the email address on file is not that of: *** , which you had used
when you issued this complaint through the Revdex.comThe email address on file was: ***One of our
previous agents that you spoke with informed you of the points of contact in regard
to the past due balance which occurred from a February invoiceAlong with
that, 1&Internet was contacted once back in May of 2012, where we had
been asked about how long it would take to re-point the DNS settings for the
domains under the account, in which we responded via email, that it would take
approximately 24-hours for the change to be recognized worldwide through any
potential change being made in that regardHowever, whether the DNS settings
were changed or not, there was no hosting package cancellation request, nor
would a change of DNS settings constitute a cancellation
That being said, as per the email that you received
yesterday from Joy in our Transfers Team, the domains: ***, ***,
and ***, have already been reactivated under the new 1&Account ID
# ***You once again have complete access to them
In order to help you with this unfortunate matter, please
allow for me to tell you what I can do to assist you furtherOnce we have
received payment from NCO for the old account, ID # ***, I will personally
issue that complete payment back as a refund, to the credit card that is on
file for the new accountAlso, when domains are reactivated to a new account, they
typically generate a new year domain charge, which at full price would cost $
per domainI cannot stop this invoice from generating ahead of time,
however, if you are charged for this reactivation under the new account, I will
see to it that you receive that as a full refund as well, or, if the invoice
generates and does not process payment, I will waive the balance dueOnce this
situation is said and done, everything will have been processed and reactivated
for free, as a sign of good faithPlease believe me when I say that I am doing
all of this, to help you as much as I can, and alleviate some of the
frustration that has been caused
Once more, I apologize for any
inconvenience that has been caused here
Thank you
*** ***
Customer Care
1&Internet Inc
http://www.1and1.com

Someone opened an account using my credit card with 1&Internet and I called them and told them I did not authorize thisThey said I had no proof and continued to bill my accountI turned to Mastercard and issued a dispute&fought the chargeback every step of the wayThis started back in June of Finally today November 7, 1&Internet finally closed my accountI had to talk to someone in the the Philippines and they finally closed my accountI still had to pay hundreds of dollars for an account I never set up , authorized or usedWhen I explained that to 1&they said it did not matter if I ever used or logged into the account but that since they had my credit card number and info I was responsibleI see tons of complaints about 1&IONOS online and think you should be very careful dealing with themAlan T

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Thank you for the response and the courtesy. I do have another concern in that 1andrepresentatives are not speaking to one another. ("The left hand is not communicating with the right hand" so to speak)
I received a letter response from another 1andrepresentative that effectively contradicts the communication we have had with the Revdex.comPlease see attached letter dated 4-29-2016. This letter is dated day after your response via the Revdex.com
Regards,
*** ***

I used 1&Internet for my business and it was easy to sand works great for my business So when my peers from a youth program I help to run asked me to sa website for youth program, I recommended 1&Internet even though they wanted to ***.com 1&Internet advertises a referral program so I thought I would try it since I convinced the youth program to use 1&Internet I sthe new *** and instead of them creating a new account for it, 1&Internet added to my existing business account, even thought the billing information was completely different When I called them about it, they told me there would be a fee to transfer it to a new account and never answered my questions about the referral program So then I spent many hours creating the new website for our youth program only to find out that the URL for the site was different than the new ***, very confusing I called and spent about an hour on the phone to get it fixed so when yo

I am writing with regard to my ecommerce plan I have spent over $with 1andand still do not have a functional site live
The support has been nonexistent I sit on hold for to minutes only to get someone overseas that provides no help
The templates and themes offered have no variety and the free ones do not load properly The ease of use that you claim in your advertisements is not true
I have spent countless hours loading over products When you switched your platform for the ecommerce I lost keywords for nearly all these products, costing me countless hours of work to redo them
I feel I have wasted countless hours and over $for nothing