Complaint: [redacted] I am rejecting this response because:It's not a solution I'll accept a response when my account has been credited as previously inidicated Sincerely, [redacted]
The customer has sole responsibility for the security of their account and all uses of itThis information can be found in our Eula Agreement under the 2K Terms of Service, and the Code of Conduct under the 2K Terms of Service.As we clearly explained to the customer in their ticket [redacted] , they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal
Complaint: [redacted] I am rejecting this response because:This is clearing a matter of bait and switch advertising with 2k Sports using the common tactic of artificially inflating the price of the productI can provide proof and a simple google search can prove that significant portion of the millions consumers have been and are being deceive by 2K Games, IncWith 2K Games, Inctaking no action to correct the advertising because they benefit from consumers believing their product is of higher defined quality than it actually isSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ We have reached out to this customer to offer our assistance regarding the reported issue.At this point we're waiting for additional information from the customer in hopes to resolve this for them
This customer has been permanently banned for repeated and severe breaches of the EULA and ToS.More specifically, the method in which the customer is gaining different types of virtual currency is explicitly forbiddenThis permanent ban will not be overturned "If we believe or have any reason to suspect that you have engaged in an Unauthorized Transaction, you further agree that Licensor may, in its sole discretion, restrict your access to your available VC and VG in your User Account or terminate or suspend your User Account and your rights to any VC, VG, and other items associated with your User Account." Regards
As we clearly explained to the customer in their ticket [redacted] , they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: [redacted] It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of this Agreement*
Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ We believe we have resolved the customer's original complaint and continue to offer our assistance with any new issue that the customer would bring to our attentionAdditionally, we have made arrangements for compensation in light of the recent frustrating customer support experience
As we clearly explained to the customer in their tickets [redacted] and [redacted] , they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appealAs per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: [redacted] )It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ We have reached out with one of our agents' addressing this exact issue with some preliminary troubleshooting steps that will hopefully resolve this customers issue
Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ We have reached out to this customer to offer our assistance regarding the reported issue and at this point we're awaiting a response from the vendor pending verification of the information that the customer provided in order to process any missing VC
Final Consumer Response / [redacted] (2000, 5, 2015/05/19) */ 5-19- Sent via email: Good Morning [redacted] , This email is to advise that the dispute with 2K customer service has been resolved Please close the dispute case I filed with Revdex.com Thank you
Revdex.com: [redacted] THEM I PAYED MONEY FOR MY VC AND THESE [redacted] DONT BELIEVE ME!!! I DIDNT EVEN FILE A CLAIM @K IS TRASH MAN IMA RATE YALL A BECAUSE OF THIS [redacted] ***> PAYED $FOR VC AND I DONT GET ***? [redacted] OFF [redacted] AND [redacted] Sincerely, [redacted] ***
We invite the customer to open a ticket with us through our support system at: Support.2k.comPlease note that we are receiving a higher than volume of fraudulent claims for VC recentlyCustomers should be aware that all submissions are thoroughly investigated, and attempting to defraud 2K Support for Virtual Currency will result in an in-game suspension or ban.Thank you
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ We have reached out to this customer via our ticketing system and currently awaiting confirmation and a response to this ticket so we may work with them to resolve their issue
Complaint [redacted] I am rejecting this response because: I understand how you do not wish to lift the banBut I know this has been done in wrongI have not done anything against the EULA and I asked for you to unban my accountsIt is insane to me that I am not able to get my accounts unbanned and you have no proof to me breaking the bans and if you do I would like to see themPlease look closely to the bansI am a streamer of the game on Twitch.tv and I feel like I am being targeted because of thatI know I have done nothing wrong and I feel 2K as a company is not putting forth any effort to unban my accounts Sincerely, [redacted]
I am unable to locate the customers account using the information provided Please send your PSN ID along with the 2K associated email address Thank you
I know that this is not the answer that you are looking for; However, all Pink Diamond cards that were supposed to be issued were issued correctly We will not be granting you the card you are seeking Regards
Complaint: [redacted] I am rejecting this response because:It's not a solution I'll accept a response when my account has been credited as previously inidicated Sincerely, [redacted]
The customer has sole responsibility for the security of their account and all uses of itThis information can be found in our Eula Agreement under the 2K Terms of Service, and the Code of Conduct under the 2K Terms of Service.As we clearly explained to the customer in their ticket [redacted] , they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal
Yes the dollar purchase was for 2k17, through the Microsoft store
Complaint: [redacted] I am rejecting this response because:This is clearing a matter of bait and switch advertising with 2k Sports using the common tactic of artificially inflating the price of the productI can provide proof and a simple google search can prove that significant portion of the millions consumers have been and are being deceive by 2K Games, IncWith 2K Games, Inctaking no action to correct the advertising because they benefit from consumers believing their product is of higher defined quality than it actually isSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ We have reached out to this customer to offer our assistance regarding the reported issue.At this point we're waiting for additional information from the customer in hopes to resolve this for them
This customer has been permanently banned for repeated and severe breaches of the EULA and ToS.More specifically, the method in which the customer is gaining different types of virtual currency is explicitly forbiddenThis permanent ban will not be overturned "If we believe or have any reason to suspect that you have engaged in an Unauthorized Transaction, you further agree that Licensor may, in its sole discretion, restrict your access to your available VC and VG in your User Account or terminate or suspend your User Account and your rights to any VC, VG, and other items associated with your User Account." Regards
As we clearly explained to the customer in their ticket [redacted] , they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: [redacted] It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of this Agreement*
Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ We believe we have resolved the customer's original complaint and continue to offer our assistance with any new issue that the customer would bring to our attentionAdditionally, we have made arrangements for compensation in light of the recent frustrating customer support experience
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
As we clearly explained to the customer in their tickets [redacted] and [redacted] , they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appealAs per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: [redacted] )It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Rejection contained no message, and we also still do not have a ticket from this customer Thank you
Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ We have reached out with one of our agents' addressing this exact issue with some preliminary troubleshooting steps that will hopefully resolve this customers issue
Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ We have reached out to this customer to offer our assistance regarding the reported issue and at this point we're awaiting a response from the vendor pending verification of the information that the customer provided in order to process any missing VC
Final Consumer Response / [redacted] (2000, 5, 2015/05/19) */ 5-19- Sent via email: Good Morning [redacted] , This email is to advise that the dispute with 2K customer service has been resolved Please close the dispute case I filed with Revdex.com Thank you
Revdex.com: [redacted] THEM I PAYED MONEY FOR MY VC AND THESE [redacted] DONT BELIEVE ME!!! I DIDNT EVEN FILE A CLAIM @K IS TRASH MAN IMA RATE YALL A BECAUSE OF THIS [redacted] ***> PAYED $FOR VC AND I DONT GET ***? [redacted] OFF [redacted] AND [redacted] Sincerely, [redacted] ***
We invite the customer to open a ticket with us through our support system at: Support.2k.comPlease note that we are receiving a higher than volume of fraudulent claims for VC recentlyCustomers should be aware that all submissions are thoroughly investigated, and attempting to defraud 2K Support for Virtual Currency will result in an in-game suspension or ban.Thank you
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ We have reached out to this customer via our ticketing system and currently awaiting confirmation and a response to this ticket so we may work with them to resolve their issue
Complaint [redacted] I am rejecting this response because: I understand how you do not wish to lift the banBut I know this has been done in wrongI have not done anything against the EULA and I asked for you to unban my accountsIt is insane to me that I am not able to get my accounts unbanned and you have no proof to me breaking the bans and if you do I would like to see themPlease look closely to the bansI am a streamer of the game on Twitch.tv and I feel like I am being targeted because of thatI know I have done nothing wrong and I feel 2K as a company is not putting forth any effort to unban my accounts Sincerely, [redacted]
I am unable to locate the customers account using the information provided Please send your PSN ID along with the 2K associated email address Thank you
I know that this is not the answer that you are looking for; However, all Pink Diamond cards that were supposed to be issued were issued correctly We will not be granting you the card you are seeking Regards