We have already informed this customer, via our ticketing system, that their account was suspended for daysThe customer filed a claim to our customer service departmentWe verified that the claim and receipt were not consistent with an actual purchase on their game accountBecause of the deliberate attempt to try to defraud us (“You agree that all information that you provide will be accurate, complete, and current”), we exercised our right to suspend access to all online services for their registered account as stated in our Terms of Service: [redacted] /
It appears that the customer may be reading the text incorrectly, as it states "Only at Gamestop" for that particular physical edition, not Only on PlayStation We produce commercials for both platforms [redacted] non-platform specific (as you can see here: [redacted] ), as well as platform specific ones, depending on the first-party marketing needs, like the example the customer sent Hopefully that provides some clarification
There is clear history in the customers transactions of unauthorized activity beyond buying low and selling at market value I'll include just a few excerpts here of some of them: Buyer Winning Bid Avg Worth [redacted] 10/24/ 1: [redacted] Silver Ed Davis [redacted] 2/19/22: Sapphire Jimmy Butler [redacted] 10/24/1: Silver Taj Gibson [redacted] 12/1/2: Sapphire Giannis Antetokounmpo *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of this Agreement*
Initial Business Response / [redacted] (1000, 7, 2015/09/30) */ We continue our assistance to this customer and updated their support requestWe have also passed [redacted] onto the development team with hope that they will be addressing this specific issue directly to the customer Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because that does not help me with my issue all they did was gave me useless info about their loyalty program for the cards I worked my [redacted] and paid my hard earned money to get so they are lying to you when they say they were continuing to help me they sent me one E mail with useless info that I already know about that's it Final Business Response / [redacted] (4000, 17, 2015/10/23) */ We believe that this issue is currently resolvedSince the customer contacted the Revdex.com, the development team has made notes that based on account info there seems to be the ability to convert any Season cards to Season through the app itselfHowever, from a support perspective there is not much else we are able to provide as far as compensation is concerned Final Consumer Response / [redacted] (3000, 21, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are way off subject on my complaint and are avoiding the actual subject of the issue all the money and hard work wasted and them lying about the game not resetting for season also its still a rip off because what of you convert and still have cards left because you only get a number of times to convert cards before you reach your limit if you can't help me my next step will be to file a lawsuit against 2k if they won't refund me and apologize to me or see how they can make my experience better like some sort of settlement or something for my issues
Initial Business Response / [redacted] (1000, 5, 2015/04/21) */ Our records indicate that we reached out to this customer to work through the installation issues he experiencedHowever, we did not hear back after our communication on March While we are not able to provide a refund, it appears that the company that sold the copy of the game to this customer did issue a full refundAs such, we believe the issue is now resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) 2K sports did not contact me at allI did not receive a phone call, email, or text messageTheir customer service department is non-existentI do not have solution that would satisfy me Final Business Response / [redacted] (4000, 9, 2015/04/23) */ It seems like there may be some communication issue that took place, and we regret any frustration that has taken placeOur records show that we were in touch with a customer whose information and complaint, matches most details with what's been provided in this complaint, but was sent via a different email addressWe'd be happy to provide further troubleshooting to the email address provided in this case, if the customer still has a copy of the gameHowever, since the retailer provided a refund, it appears that the issue is closed
Customer has not replied to any of our emails within their Support tickets We are unable to assist with troubleshooting without customer interaction Thanks
We would be happy to assist the customer with any issues they are experiencing; However, I was unable to locate a Support ticket related to the email address provided in the customers Revdex.com complaint If the game was purchased from the 2K Store, please open a ticket with the proof of purchase and I can look into a possible refund If the game was purchased from any other retailer, the customer will need to contact them for a monetary refund as we do not have access to their merchant tools Thank you,
As we clearly explained to the customer in their ticket, they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional informationAt this point we're awaiting a response from the customer with the receipt and/or transaction history for verification of VC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent them the email confirmation of purchase from Microsoft which was sent to me, the owner of [redacted] @msn.com which is also is my gamer tag and profile associated with my xboxone console.I provided my information to multiple customer service representatives from 2k with numerous screenshots of proof of purchaseAlso from a Microsoft link that 2K provided,stating it was a mobile siteThe email included my name my email address which is my gamer tag for use on Xbox live for any use through Xbox/Microsoft, also the last digits of a credit card on fileTheir representatives told the information I provided was wrong and had to be from a computerI have emails with the link they provide to show I provide exactly what they askedI haven't spoke to a representative in two daysAll talks with 2K have been through emails at there leisureI being a customer made a purchase and never received my product2K knows this is an issue with the service they are providing to people how use their product NBA2kTo solve this issue I would love to have Microsoft/Xbox live, and 2K be held responsible for not providing the customer with simple technology to differentiate, who has received what they purchased and who has not received the product the provideBillion dollar company's that are the innovators of their respected fields of entertainment, should have a system that shows whether the customer has, or hasn't received their purchasesI'm the customer, Xbox live is the middle man, and 2K is the product I'm try to buyIf I don't receive my product , as an human being I deserve my moneyFrom either source because they both get a percentage from millions of transaction and people like me who have the same issue with DLC (Downloadedcontent) Billions of dollars flow through these company's, and they're putting out products that don't work as they should for everybody Final Business Response / [redacted] (4000, 9, 2015/10/09) */ We believe that this issue is currently resolvedWe have verified as of 10/8/that their initial issue was resolved via our ticketing system.In the event that there are any issues in the future, we will be happy to assist with their problems
We have once again checked our forum ban list, and this customer is not restricted in any way In addition, there has been follon our promise to our customers that we had already escalated the server error to the development team As we stated, they have been diligently working on the issue, and it should be resolved as of today Thank you
We thank the customer for reaching out As we explained in the ticket, we acknowledge that the customer did have two of the cards in question, not just one; however, both were sold (as shown in the excerpt from customers transaction history below:) Since these are the only records we have on the customers account in regards to this particular card, we will not be adding any further compensation beyond the courtesy pack we've already extended Thank you Card #1: 2017-03-01:17:Sell Card DIAMOND Tracy McGrady CREDIT Main Game Auction House 2017-03-01:17: Card #2: 2017-03-00:02:Sell Card DIAMOND Tracy McGrady CREDIT Main Game Auction House 2017-03-00:02:
Once again, we do not compensate or restore missing files since the only way they become irretrievable is by manual deletion If the customer did not manually delete them, then following all of the steps given will resolve the issue Regards
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey gave me exactly what I asked for and a little extra for my troublesThank you guys so much for your helpI’m sure that this would not have happened without you! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I still have not received an email or call notifying me how I will receive my VC that was not given during 2kfor my 2kpurchaseI have asked to receive it for my 2kaccount due to not playing 2kanymore but haven't received a response.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We have reached out to this customer to offer our assistance regarding the reported issueAt this point we’re waiting for additional information from the customer before proceeding
Complaint: [redacted] I am rejecting this response because: I have already opened up numerous ticketsThis product does not function and would like a full refund or I will be forced to take legal actionWhile the product is only $there are hundreds of people having problem with this software product which translates into big money.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ We strive to offer the most realistic basketball simulation experience on all consoles with each version of the game optimized for that generation of hardwareDue to technical barriers it is impossible to deliver the same experience on all console generations, but users are given clear descriptions of what is offered in each title on the box
Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ We believe that this issue is currently resolvedWe reached out to the customer and worked with them to get verification of their pre-order receipt before coming to favorable resolution according to all parties involved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/06) */ The company has reached out to me directly and we have reached a resolution on this matter
We have already informed this customer, via our ticketing system, that their account was suspended for daysThe customer filed a claim to our customer service departmentWe verified that the claim and receipt were not consistent with an actual purchase on their game accountBecause of the deliberate attempt to try to defraud us (“You agree that all information that you provide will be accurate, complete, and current”), we exercised our right to suspend access to all online services for their registered account as stated in our Terms of Service: [redacted] /
It appears that the customer may be reading the text incorrectly, as it states "Only at Gamestop" for that particular physical edition, not Only on PlayStation We produce commercials for both platforms [redacted] non-platform specific (as you can see here: [redacted] ), as well as platform specific ones, depending on the first-party marketing needs, like the example the customer sent Hopefully that provides some clarification
There is clear history in the customers transactions of unauthorized activity beyond buying low and selling at market value I'll include just a few excerpts here of some of them: Buyer Winning Bid Avg Worth [redacted] 10/24/ 1: [redacted] Silver Ed Davis [redacted] 2/19/22: Sapphire Jimmy Butler [redacted] 10/24/1: Silver Taj Gibson [redacted] 12/1/2: Sapphire Giannis Antetokounmpo *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of this Agreement*
Initial Business Response / [redacted] (1000, 7, 2015/09/30) */ We continue our assistance to this customer and updated their support requestWe have also passed [redacted] onto the development team with hope that they will be addressing this specific issue directly to the customer Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because that does not help me with my issue all they did was gave me useless info about their loyalty program for the cards I worked my [redacted] and paid my hard earned money to get so they are lying to you when they say they were continuing to help me they sent me one E mail with useless info that I already know about that's it Final Business Response / [redacted] (4000, 17, 2015/10/23) */ We believe that this issue is currently resolvedSince the customer contacted the Revdex.com, the development team has made notes that based on account info there seems to be the ability to convert any Season cards to Season through the app itselfHowever, from a support perspective there is not much else we are able to provide as far as compensation is concerned Final Consumer Response / [redacted] (3000, 21, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are way off subject on my complaint and are avoiding the actual subject of the issue all the money and hard work wasted and them lying about the game not resetting for season also its still a rip off because what of you convert and still have cards left because you only get a number of times to convert cards before you reach your limit if you can't help me my next step will be to file a lawsuit against 2k if they won't refund me and apologize to me or see how they can make my experience better like some sort of settlement or something for my issues
Initial Business Response / [redacted] (1000, 5, 2015/04/21) */ Our records indicate that we reached out to this customer to work through the installation issues he experiencedHowever, we did not hear back after our communication on March While we are not able to provide a refund, it appears that the company that sold the copy of the game to this customer did issue a full refundAs such, we believe the issue is now resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) 2K sports did not contact me at allI did not receive a phone call, email, or text messageTheir customer service department is non-existentI do not have solution that would satisfy me Final Business Response / [redacted] (4000, 9, 2015/04/23) */ It seems like there may be some communication issue that took place, and we regret any frustration that has taken placeOur records show that we were in touch with a customer whose information and complaint, matches most details with what's been provided in this complaint, but was sent via a different email addressWe'd be happy to provide further troubleshooting to the email address provided in this case, if the customer still has a copy of the gameHowever, since the retailer provided a refund, it appears that the issue is closed
Customer has not replied to any of our emails within their Support tickets We are unable to assist with troubleshooting without customer interaction Thanks
We would be happy to assist the customer with any issues they are experiencing; However, I was unable to locate a Support ticket related to the email address provided in the customers Revdex.com complaint If the game was purchased from the 2K Store, please open a ticket with the proof of purchase and I can look into a possible refund If the game was purchased from any other retailer, the customer will need to contact them for a monetary refund as we do not have access to their merchant tools Thank you,
As we clearly explained to the customer in their ticket, they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional informationAt this point we're awaiting a response from the customer with the receipt and/or transaction history for verification of VC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent them the email confirmation of purchase from Microsoft which was sent to me, the owner of [redacted] @msn.com which is also is my gamer tag and profile associated with my xboxone console.I provided my information to multiple customer service representatives from 2k with numerous screenshots of proof of purchaseAlso from a Microsoft link that 2K provided,stating it was a mobile siteThe email included my name my email address which is my gamer tag for use on Xbox live for any use through Xbox/Microsoft, also the last digits of a credit card on fileTheir representatives told the information I provided was wrong and had to be from a computerI have emails with the link they provide to show I provide exactly what they askedI haven't spoke to a representative in two daysAll talks with 2K have been through emails at there leisureI being a customer made a purchase and never received my product2K knows this is an issue with the service they are providing to people how use their product NBA2kTo solve this issue I would love to have Microsoft/Xbox live, and 2K be held responsible for not providing the customer with simple technology to differentiate, who has received what they purchased and who has not received the product the provideBillion dollar company's that are the innovators of their respected fields of entertainment, should have a system that shows whether the customer has, or hasn't received their purchasesI'm the customer, Xbox live is the middle man, and 2K is the product I'm try to buyIf I don't receive my product , as an human being I deserve my moneyFrom either source because they both get a percentage from millions of transaction and people like me who have the same issue with DLC (Downloadedcontent) Billions of dollars flow through these company's, and they're putting out products that don't work as they should for everybody Final Business Response / [redacted] (4000, 9, 2015/10/09) */ We believe that this issue is currently resolvedWe have verified as of 10/8/that their initial issue was resolved via our ticketing system.In the event that there are any issues in the future, we will be happy to assist with their problems
We have once again checked our forum ban list, and this customer is not restricted in any way In addition, there has been follon our promise to our customers that we had already escalated the server error to the development team As we stated, they have been diligently working on the issue, and it should be resolved as of today Thank you
We thank the customer for reaching out As we explained in the ticket, we acknowledge that the customer did have two of the cards in question, not just one; however, both were sold (as shown in the excerpt from customers transaction history below:) Since these are the only records we have on the customers account in regards to this particular card, we will not be adding any further compensation beyond the courtesy pack we've already extended Thank you Card #1: 2017-03-01:17:Sell Card DIAMOND Tracy McGrady CREDIT Main Game Auction House 2017-03-01:17: Card #2: 2017-03-00:02:Sell Card DIAMOND Tracy McGrady CREDIT Main Game Auction House 2017-03-00:02:
Once again, we do not compensate or restore missing files since the only way they become irretrievable is by manual deletion If the customer did not manually delete them, then following all of the steps given will resolve the issue Regards
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey gave me exactly what I asked for and a little extra for my troublesThank you guys so much for your helpI’m sure that this would not have happened without you! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I still have not received an email or call notifying me how I will receive my VC that was not given during 2kfor my 2kpurchaseI have asked to receive it for my 2kaccount due to not playing 2kanymore but haven't received a response.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We have reached out to this customer to offer our assistance regarding the reported issueAt this point we’re waiting for additional information from the customer before proceeding
Complaint: [redacted] I am rejecting this response because: I have already opened up numerous ticketsThis product does not function and would like a full refund or I will be forced to take legal actionWhile the product is only $there are hundreds of people having problem with this software product which translates into big money.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ We strive to offer the most realistic basketball simulation experience on all consoles with each version of the game optimized for that generation of hardwareDue to technical barriers it is impossible to deliver the same experience on all console generations, but users are given clear descriptions of what is offered in each title on the box
Customer was reimbursed for missing file on 9/22/
Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ We believe that this issue is currently resolvedWe reached out to the customer and worked with them to get verification of their pre-order receipt before coming to favorable resolution according to all parties involved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/06) */ The company has reached out to me directly and we have reached a resolution on this matter