Complaint [redacted] I am rejecting this response because: I have not done anything against 2K's Terms of ServiceThe only thing that I have done is play in MyTeam online games, play MyCareer, play MyPark, and snipe cards on the 2k MyTeam auction houseThe transactions that are being seen by NBA2K are the cards that I have snipedI have not taken any donations from viewers of mine, I have not sold MT or purchased MT from anyone, and I have not done any wagers on either of my accountsThere was a time earlier in the year where many people were being banned from playing NBA2k because they were sniping and I am now getting banned for sniping cards and all of those previous people got their accounts unbanned and I would like the sameI have supported NBA2K since NBA2kand I would love to continue to support them but this action against me was done incorrectly by NBA2K2K Support has stated that this investigation is not under review but it needs to beThey need to understand that I have not done anything wrong and I have never had any sort of ban or suspension on my accounts before and for them to go and ban both of my accounts that I have spent a lot of time and money on really upsets meI wish they would have given me a warning of what I was doing wrong instead of just banning me out of nowhere and banning me for no reasonI only ask to have my accounts reactivated and to have all of the items back on my accounts in full Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:i tried open up, it's rediculous to go these steps when all they have to do is have people sign in, go to contact us (which should be more visible) and state the problem or simply take the time to make a better productway to many patch updates and still these issues happeni filled out a ticket already and it didn't work furthermore they need to fix the issue and stop asking me to take troubleshooting steps, I didn't make the game they did so stop asking me to fix what I didn't create Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The compensation for time lost and aggravation spent to try and have this issue resolved was not satisfactoryThe only reason a response was given and issue looked atwas because a complaint was sent to the Revdex.com, otherwise I would still be waiting for a resolutionCustomer service for this company needs serious attentionSincerely, [redacted]
As we explained to the customer in their ticket, they have been banned for accruing VC in an unapproved manner.This ban is not up for appeal.https://www.take2games.com/eula/ It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ As we have not been able to locate any correspondence from the customer regarding this issue, we created a contact on the customer behalf with the email provided to the Revdex.com.We had our Tech Support team reach out to the customer to try and get a better picture of what they are encountering in the hopes of getting the issue resolved
Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ We have reached out to this customer regarding the reported issue and encouraged them to respond to our correspondenceWe are more than happy and willing to investigate the issue We are more than happy and willing to investigate the issue once they respond to the ticket Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already filled out a ticket and they lied and said only certain players were offered it Final Business Response / [redacted] (4000, 9, 2015/12/21) */ We are sorry to hear that this customer found themselves having issues with NBA2KUnfortunately we will not be able to grant the customer a reward based on an outcome of the event to which they never receivedHenceforth, as the customer never received the reward in question, we will not be able to give back said reward to which the customer did not own to begin with Final Consumer Response / [redacted] (4200, 11, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not recieve my award and because I did not, I do not own it and will not receive itThat makes no sense Complaint Response Date bumped because: Holiday
Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ We have reached out to this customer to offer our assistance regarding the reported issue and created a ticket for them as wellAt this point we're waiting for additional information from the customer
As stated to the customer in their ticket and in our EULA:Licensor (2K) may, in its sole discretion, restrict your access to your available VC and VG in your User Account or terminate or suspend your User Account and your rights to any VC, VG, and other items associated with your User Account. Based on the customers transactions and reports, we are exercising this right. The ban has been reviewed and will not be lifted.Regards,
Complaint: [redacted] I am rejecting this response because: Date Sent: 9/19/5:30:PMComplaint: [redacted] I am rejecting this response because: there is no time table given seeing as the company hasn't not even handle tickets from days agoI respectfully request a timestampSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The problem isn't fixed and has been on going for monthsI'm not submitting a ticket so I can be told to re install the entire game and lose all my data2K as a company should be ashamed of this "product" I maintain I want a full refundSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ We have reached out to this customer to offer our assistance regarding the reported issueOur agents are in constant contact with this customer and we are looking forward to getting this resolved with the customer
Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ We believe that this issue is currently resolvedWe had a customer service agent reach out to the customer to discuss the details of the disciplinary action that the team took against their account with them Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) Sorry it is not resolved I am still banned due to a problem with there gaming service my gamer tag is Chef Point Final Consumer Response / [redacted] (3000, 13, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They just lied on the Revdex.com Complaint they stated "informed them that we had investigated this issue" but on the ticket they said " we do not take any ban appeals into consideration at the moment.=" SO HOW DID THEY INVESTIGATE MY ISSUE ??? Final Business Response / [redacted] (4000, 15, 2016/01/22) */ Our investigation consisted of findings pertaining to the issue listed above in the notes sectionIf this case would like to be looked at once more, please submit this to our support so that we can look through this once again
We have provided the customer with the resolutions to their particular error code in their open ticket There is no reason why the steps offered will not work as they are the only causes for the efeab30c errorPlease note that if the cause of the error message is the customers connection, we cannot resolve that issue and the customer will need to contact their ISP Regards
Upon reviewing the customer’s account, we have found that the purchase was made very soon after the expiration of the offer Offer expired: 2017-07-01:39:GMT Customer purchased: 2017-07-01:44:GMT Due to the very brief amount of time that elapsed between the expiration and the purchase, we have added 35,VC to the customer’s account as a one-time courtesy Thank you
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I asked for a refund not to restore maybe if you made a better game that doesn't crash and delete your data me as a costumer who paid for the game wouldn't have to worry about backing up my data I just want my Vc refunded p.s fix your broken game
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
We have provided the customer with all of the steps necessary to retrieve their files.As we stated to them in the first email, we do not restore or reimburse for missing/deleted files since the only way they are truly deleted is if it is done manuallyRegards
Complaint [redacted] I am rejecting this response because: I have not done anything against 2K's Terms of ServiceThe only thing that I have done is play in MyTeam online games, play MyCareer, play MyPark, and snipe cards on the 2k MyTeam auction houseThe transactions that are being seen by NBA2K are the cards that I have snipedI have not taken any donations from viewers of mine, I have not sold MT or purchased MT from anyone, and I have not done any wagers on either of my accountsThere was a time earlier in the year where many people were being banned from playing NBA2k because they were sniping and I am now getting banned for sniping cards and all of those previous people got their accounts unbanned and I would like the sameI have supported NBA2K since NBA2kand I would love to continue to support them but this action against me was done incorrectly by NBA2K2K Support has stated that this investigation is not under review but it needs to beThey need to understand that I have not done anything wrong and I have never had any sort of ban or suspension on my accounts before and for them to go and ban both of my accounts that I have spent a lot of time and money on really upsets meI wish they would have given me a warning of what I was doing wrong instead of just banning me out of nowhere and banning me for no reasonI only ask to have my accounts reactivated and to have all of the items back on my accounts in full Sincerely, [redacted]
This is not something that we will be changing in the game, it is not advertising, it is an actual game feature Thank you
Complaint: [redacted] I am rejecting this response because:i tried open up, it's rediculous to go these steps when all they have to do is have people sign in, go to contact us (which should be more visible) and state the problem or simply take the time to make a better productway to many patch updates and still these issues happeni filled out a ticket already and it didn't work furthermore they need to fix the issue and stop asking me to take troubleshooting steps, I didn't make the game they did so stop asking me to fix what I didn't create Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The compensation for time lost and aggravation spent to try and have this issue resolved was not satisfactoryThe only reason a response was given and issue looked atwas because a complaint was sent to the Revdex.com, otherwise I would still be waiting for a resolutionCustomer service for this company needs serious attentionSincerely, [redacted]
As we explained to the customer in their ticket, they have been banned for accruing VC in an unapproved manner.This ban is not up for appeal.https://www.take2games.com/eula/ It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ As we have not been able to locate any correspondence from the customer regarding this issue, we created a contact on the customer behalf with the email provided to the Revdex.com.We had our Tech Support team reach out to the customer to try and get a better picture of what they are encountering in the hopes of getting the issue resolved
Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ We have reached out to this customer regarding the reported issue and encouraged them to respond to our correspondenceWe are more than happy and willing to investigate the issue We are more than happy and willing to investigate the issue once they respond to the ticket Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already filled out a ticket and they lied and said only certain players were offered it Final Business Response / [redacted] (4000, 9, 2015/12/21) */ We are sorry to hear that this customer found themselves having issues with NBA2KUnfortunately we will not be able to grant the customer a reward based on an outcome of the event to which they never receivedHenceforth, as the customer never received the reward in question, we will not be able to give back said reward to which the customer did not own to begin with Final Consumer Response / [redacted] (4200, 11, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not recieve my award and because I did not, I do not own it and will not receive itThat makes no sense Complaint Response Date bumped because: Holiday
Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ We have reached out to this customer to offer our assistance regarding the reported issue and created a ticket for them as wellAt this point we're waiting for additional information from the customer
As stated to the customer in their ticket and in our EULA:Licensor (2K) may, in its sole discretion, restrict your access to your available VC and VG in your User Account or terminate or suspend your User Account and your rights to any VC, VG, and other items associated with your User Account. Based on the customers transactions and reports, we are exercising this right. The ban has been reviewed and will not be lifted.Regards,
Handled internally
Complaint: [redacted] I am rejecting this response because: Date Sent: 9/19/5:30:PMComplaint: [redacted] I am rejecting this response because: there is no time table given seeing as the company hasn't not even handle tickets from days agoI respectfully request a timestampSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The problem isn't fixed and has been on going for monthsI'm not submitting a ticket so I can be told to re install the entire game and lose all my data2K as a company should be ashamed of this "product" I maintain I want a full refundSincerely, [redacted]
Customers issue addressed in Support ticket
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ We have reached out to this customer to offer our assistance regarding the reported issueOur agents are in constant contact with this customer and we are looking forward to getting this resolved with the customer
Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ We believe that this issue is currently resolvedWe had a customer service agent reach out to the customer to discuss the details of the disciplinary action that the team took against their account with them Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) Sorry it is not resolved I am still banned due to a problem with there gaming service my gamer tag is Chef Point Final Consumer Response / [redacted] (3000, 13, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They just lied on the Revdex.com Complaint they stated "informed them that we had investigated this issue" but on the ticket they said " we do not take any ban appeals into consideration at the moment.=" SO HOW DID THEY INVESTIGATE MY ISSUE ??? Final Business Response / [redacted] (4000, 15, 2016/01/22) */ Our investigation consisted of findings pertaining to the issue listed above in the notes sectionIf this case would like to be looked at once more, please submit this to our support so that we can look through this once again
We have provided the customer with the resolutions to their particular error code in their open ticket There is no reason why the steps offered will not work as they are the only causes for the efeab30c errorPlease note that if the cause of the error message is the customers connection, we cannot resolve that issue and the customer will need to contact their ISP Regards
Upon reviewing the customer’s account, we have found that the purchase was made very soon after the expiration of the offer Offer expired: 2017-07-01:39:GMT Customer purchased: 2017-07-01:44:GMT Due to the very brief amount of time that elapsed between the expiration and the purchase, we have added 35,VC to the customer’s account as a one-time courtesy Thank you
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I asked for a refund not to restore maybe if you made a better game that doesn't crash and delete your data me as a costumer who paid for the game wouldn't have to worry about backing up my data I just want my Vc refunded p.s fix your broken game
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
We have provided the customer with all of the steps necessary to retrieve their files.As we stated to them in the first email, we do not restore or reimburse for missing/deleted files since the only way they are truly deleted is if it is done manuallyRegards