Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information.At this point we're awaiting a response from the customer so that we may be able to assist them in the best manner possible
Hello ***, We have supplied the development team with the customers information in an attempt to discover why the fix that worked for others has not helped him As soon as I have an update, I will respond in the ticket For some reason, I am not able to respond to the extension in the Revdex.com tool, so it is now showing redCan you please let me know how to resolve this? Thank you, [redacted]
We completely understand the customer's frustrationThis was an unforeseen issue, and we are working as quickly as possible to address our players' support requestsFor this particular complaint, we believe the customer's issue has been addressed, and that adequate compensation was providedThe customer was informed of this compensation applied to their account
Complaint: [redacted] I am rejecting this response because: I does not provide a solution My PSN account is under same name as 2k email: [redacted] PSN: [redacted] Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
The game in question is Grand Theft auto VIt does not function on any of my computers which match the systems requirements on the package The Revdex.com of NY claims that 2k interactive in Califis the company responsible for this game
As we explained to the customer in their ticket, they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Once again, we are processing everyones tickets as quickly as humanly possibleRegardless of the time involved, we have dedicated ourselves to ensuring that everyone this unexpected issue has affected gets reimbursement We apologize for the wait involved and appreciate your patience and understanding Since we became aware of the issue that caused some players to lose their save files, we've been working around the clock to rectify the situationLikewise, the development team has deployed a patch that we believe has fixed the majority of the issues with lost MyCAREER files; hopefully you won't encounter this problem moving forwardThat said, if you do run into this issue (or any other within the game), don't hesitate to contact us and we'll do everything we can to resolve things
Customer was reimbursed for missing file on 9/
Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information.At this point we're awaiting a response from the customer so that we may be able to assist them in the best manner possible
Hello ***, We have supplied the development team with the customers information in an attempt to discover why the fix that worked for others has not helped him As soon as I have an update, I will respond in the ticket For some reason, I am not able to respond to the extension in the Revdex.com tool, so it is now showing redCan you please let me know how to resolve this? Thank you, [redacted]
We completely understand the customer's frustrationThis was an unforeseen issue, and we are working as quickly as possible to address our players' support requestsFor this particular complaint, we believe the customer's issue has been addressed, and that adequate compensation was providedThe customer was informed of this compensation applied to their account
Complaint: [redacted] I am rejecting this response because: I does not provide a solution My PSN account is under same name as 2k email: [redacted] PSN: [redacted] Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Customers issue is being resolved within the ticketing system
We do not refund for missing or deleted filesPlease follow the steps provided to you in your support ticket to resolve your issue Regards,
The game in question is Grand Theft auto VIt does not function on any of my computers which match the systems requirements on the package The Revdex.com of NY claims that 2k interactive in Califis the company responsible for this game
As we explained to the customer in their ticket, they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Once again, we are processing everyones tickets as quickly as humanly possibleRegardless of the time involved, we have dedicated ourselves to ensuring that everyone this unexpected issue has affected gets reimbursement We apologize for the wait involved and appreciate your patience and understanding Since we became aware of the issue that caused some players to lose their save files, we've been working around the clock to rectify the situationLikewise, the development team has deployed a patch that we believe has fixed the majority of the issues with lost MyCAREER files; hopefully you won't encounter this problem moving forwardThat said, if you do run into this issue (or any other within the game), don't hesitate to contact us and we'll do everything we can to resolve things