All consoles have a account limit We are not responsible for used consoles surpassing this limitation, or being otherwise restricted There is no way to bypass or reset this limit Thank you
Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ Our Customer Service team reached out to this customer on his open support requestWhile we understand his frustration, we have informed him that neither our team nor the NBA 2Kdevelopment team have the ability to modify a player's "rep" in the game's Park modeAdditionally, we are not able to verify the specifics of his complaint with respect to loss of Park rep Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the video I link right here: https://www.youtube[redacted] You can see THEY have gave rep out to [redacted] so there is a way to change a players rep so I need mine changed Final Business Response / [redacted] (4000, 9, 2015/05/29) */ As we previously replied to our customer, we have Contacted this customer on his support request through our support departmentWe have informed him that the CS team, as well as the NBA 2Kdevelopment team are not in the position to modify a player's "rep" in the game's Park modeAlso, we cannot verify any specific loss of his Park rep pertaining to his in-game character
We invite the customer to open a ticket with us through our support system at: [redacted] Please note that we are receiving a higher than volume of fraudulent claims for VC recentlyCustomers should be aware that all submissions are thoroughly investigated, and attempting to defraud 2K Support for Virtual Currency will result in an in-game suspension or ban.Thank you
We believe that this issue is currently resolved due to the fact we were unable to find any tickets with the information providedHowever, we ask that you submit a ticket through our support site so that we may be able to help you with any issues or answer any questions that you might have which pertain to your initial issue listed herePlease use this link: http [redacted] /
We have already informed this customer, via our ticketing system, that their account was suspended for daysThe customer filed a claim to our customer service departmentWe verified that the claim and receipt were not consistent with an actual purchase on their game accountBecause of the deliberate attempt to try to defraud us (“You agree that all information that you provide will be accurate, complete, and current”), we exercised our right to suspend access to all online services for their registered account as stated in our Terms of Service: http://www.take2games.com/legal/
Complaint: [redacted] I am rejecting this response because: There is no way for this company to know if I have a ticket # or notThey use a screen nameThe MAIN question is IS THIS THE PARENT COMPANY OF TAKE TWO INTERACTIVE LOCATED IN NY? THE Revdex.com IN NY STATES THAT 2K GAMES IS IN PARTNERSHIP WITH TAKE TWO INTERACTIVEDO YOU HAVE ANY INVOLVEMENT WITH THE GAME GTA OR THE COMPANY TAKE TWO INTERACTIVE?Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ We are sorry to hear about the customer's difficulty playing NBA2KOur support agent has tried to assist the customer with their issues and address them with full intention of rectifying the problemWith the current state of waiting on our development team and also upon the console team involved, we are in no position to give exact time frames on updates.We will continue our assistance to this customer to come to a satisfactory resolution for their problem Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Can't mark this as resolved as long as the patch isn't out--it's 0% resolved as all the issues still existThat's not even counting the year-to-year issues like producing a game that is incomplete/buggy Final Business Response / [redacted] (4000, 9, 2015/10/29) */ We believe that latest patch and any upcoming patches for NBA2Kshould move towards resolving customers' issues with the gameIn order for us to continue help with them for any other issues in the future all we ask is that they submit their inquiries through support
Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) THEY ARE ASKING ME TOO TAKE SCREEN SHOT OF THE GAME AND ALL KIND OF OTHER STUFF MAKING ME JUMP THROUGH HOOP SO I RATHER JUST STOP THE WHOLE PROCESS OF THEM PLAYING GAMES WITH ME, NO PUN INTENDED Final Business Response / [redacted] (4000, 15, 2015/10/23) */ We have reached out to this customer to offer our assistance regarding the reported issue but did not hear back from themIn light of not getting a response our system solved the ticketIf the customer needs future assistance they will need to create a new ticket through our support Final Consumer Response / [redacted] (2000, 17, 2015/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I only except it because its a big company and I don't have time and resources too go back and forth over lost funds but,I will not be buying anymore of there products ever again
Complaint: [redacted] I am rejecting this response because: The company is clearly lying about everything they said in the response They never responded once I submitted a support ticket By banning me they've taken $and that is unacceptable.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: All they say is im not going to be left hanging? No time frames or anything? This is crazy either refund My money to my bank account used for the transaction or give me my virtual currency back right nowI don't care about my lost character what I do care about is 2k games stealing my money.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information
Complaint: [redacted] I am rejecting this response... because: I still have yet to be contacted on reimbursement of money that I or others have spent on this product. Nor have I been contacted via the trouble ticket placed with said company. In short either email myself on reimbursement for money spent or hear from my lawyer. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: 2k and their developers created, own and maintain the data in question 2k has shown they have the ability to modify individual account data evident in their leaderboards as of today (July 2017) Therefore 2k has the ability to manipulate the data in my profile They have threatened to do so if I take matters into my own hands but refuse to do so as a matter of customer service This request simply needs to be routed to a game administrator not a Customer service rep I will not accept an apology I require corrective action Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: At this point, it appears that at least the forum ban situation has been resolved, but I'm still unable to connect to Evolve servers [redacted] *has contacted me back over support ticket # [redacted] , however so far the information provided is details I have already looked over (mainly regarding my firewalls) Other details provided were my IP address, region (including city & state) & ISP (not particularly asked for, but I have seen situations where the ISP can be at fault for rejecting connections to certain servers, not that it seems to be relevant here seeing as nobody can currently connect to Evolve Stage given the servers current condition) It looks like further investigation into the problem is needed before the problem will be fully resolved Sincerely, [redacted]
There is clear and egregious evidence on the customers account of accruing and providing MT by unapproved methods The customer was given warnings on 11/16/16, 11/18/16, and 2/2/ Due tot he magnitude of the infractions, this ban is not up for appeal *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement [redacted] Thank you
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ We believe that this issue is currently resolvedWe reached out to the customer regarding the reported issue and have made arrangements for compensation in light of the recent frustrating customer support experience Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been awarded the missing virtual currency and therefore I am satisfied
Once again, we do not modify in-game records This will have to be our final answer in regards to this request Best regards
All consoles have a account limit We are not responsible for used consoles surpassing this limitation, or being otherwise restricted There is no way to bypass or reset this limit Thank you
Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ Our Customer Service team reached out to this customer on his open support requestWhile we understand his frustration, we have informed him that neither our team nor the NBA 2Kdevelopment team have the ability to modify a player's "rep" in the game's Park modeAdditionally, we are not able to verify the specifics of his complaint with respect to loss of Park rep Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the video I link right here: https://www.youtube[redacted] You can see THEY have gave rep out to [redacted] so there is a way to change a players rep so I need mine changed Final Business Response / [redacted] (4000, 9, 2015/05/29) */ As we previously replied to our customer, we have Contacted this customer on his support request through our support departmentWe have informed him that the CS team, as well as the NBA 2Kdevelopment team are not in the position to modify a player's "rep" in the game's Park modeAlso, we cannot verify any specific loss of his Park rep pertaining to his in-game character
We invite the customer to open a ticket with us through our support system at: [redacted] Please note that we are receiving a higher than volume of fraudulent claims for VC recentlyCustomers should be aware that all submissions are thoroughly investigated, and attempting to defraud 2K Support for Virtual Currency will result in an in-game suspension or ban.Thank you
We believe that this issue is currently resolved due to the fact we were unable to find any tickets with the information providedHowever, we ask that you submit a ticket through our support site so that we may be able to help you with any issues or answer any questions that you might have which pertain to your initial issue listed herePlease use this link: http [redacted] /
We have already informed this customer, via our ticketing system, that their account was suspended for daysThe customer filed a claim to our customer service departmentWe verified that the claim and receipt were not consistent with an actual purchase on their game accountBecause of the deliberate attempt to try to defraud us (“You agree that all information that you provide will be accurate, complete, and current”), we exercised our right to suspend access to all online services for their registered account as stated in our Terms of Service: http://www.take2games.com/legal/
Complaint: [redacted] I am rejecting this response because: There is no way for this company to know if I have a ticket # or notThey use a screen nameThe MAIN question is IS THIS THE PARENT COMPANY OF TAKE TWO INTERACTIVE LOCATED IN NY? THE Revdex.com IN NY STATES THAT 2K GAMES IS IN PARTNERSHIP WITH TAKE TWO INTERACTIVEDO YOU HAVE ANY INVOLVEMENT WITH THE GAME GTA OR THE COMPANY TAKE TWO INTERACTIVE?Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ We are sorry to hear about the customer's difficulty playing NBA2KOur support agent has tried to assist the customer with their issues and address them with full intention of rectifying the problemWith the current state of waiting on our development team and also upon the console team involved, we are in no position to give exact time frames on updates.We will continue our assistance to this customer to come to a satisfactory resolution for their problem Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Can't mark this as resolved as long as the patch isn't out--it's 0% resolved as all the issues still existThat's not even counting the year-to-year issues like producing a game that is incomplete/buggy Final Business Response / [redacted] (4000, 9, 2015/10/29) */ We believe that latest patch and any upcoming patches for NBA2Kshould move towards resolving customers' issues with the gameIn order for us to continue help with them for any other issues in the future all we ask is that they submit their inquiries through support
Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) THEY ARE ASKING ME TOO TAKE SCREEN SHOT OF THE GAME AND ALL KIND OF OTHER STUFF MAKING ME JUMP THROUGH HOOP SO I RATHER JUST STOP THE WHOLE PROCESS OF THEM PLAYING GAMES WITH ME, NO PUN INTENDED Final Business Response / [redacted] (4000, 15, 2015/10/23) */ We have reached out to this customer to offer our assistance regarding the reported issue but did not hear back from themIn light of not getting a response our system solved the ticketIf the customer needs future assistance they will need to create a new ticket through our support Final Consumer Response / [redacted] (2000, 17, 2015/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I only except it because its a big company and I don't have time and resources too go back and forth over lost funds but,I will not be buying anymore of there products ever again
Complaint: [redacted] I am rejecting this response because: The company is clearly lying about everything they said in the response They never responded once I submitted a support ticket By banning me they've taken $and that is unacceptable.Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business and accept a day suspensionSincerely,
Complaint: [redacted] I am rejecting this response because: All they say is im not going to be left hanging? No time frames or anything? This is crazy either refund My money to my bank account used for the transaction or give me my virtual currency back right nowI don't care about my lost character what I do care about is 2k games stealing my money.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information
Complaint: [redacted] I am rejecting this response... because: I still have yet to be contacted on reimbursement of money that I or others have spent on this product. Nor have I been contacted via the trouble ticket placed with said company. In short either email myself on reimbursement for money spent or hear from my lawyer. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: 2k and their developers created, own and maintain the data in question 2k has shown they have the ability to modify individual account data evident in their leaderboards as of today (July 2017) Therefore 2k has the ability to manipulate the data in my profile They have threatened to do so if I take matters into my own hands but refuse to do so as a matter of customer service This request simply needs to be routed to a game administrator not a Customer service rep I will not accept an apology I require corrective action Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: At this point, it appears that at least the forum ban situation has been resolved, but I'm still unable to connect to Evolve servers [redacted] *has contacted me back over support ticket # [redacted] , however so far the information provided is details I have already looked over (mainly regarding my firewalls) Other details provided were my IP address, region (including city & state) & ISP (not particularly asked for, but I have seen situations where the ISP can be at fault for rejecting connections to certain servers, not that it seems to be relevant here seeing as nobody can currently connect to Evolve Stage given the servers current condition) It looks like further investigation into the problem is needed before the problem will be fully resolved Sincerely, [redacted]
There is clear and egregious evidence on the customers account of accruing and providing MT by unapproved methods The customer was given warnings on 11/16/16, 11/18/16, and 2/2/ Due tot he magnitude of the infractions, this ban is not up for appeal *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement [redacted] Thank you
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ We believe that this issue is currently resolvedWe reached out to the customer regarding the reported issue and have made arrangements for compensation in light of the recent frustrating customer support experience Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been awarded the missing virtual currency and therefore I am satisfied