I was unable to find a ticket from you in regards to missing VC The only ticket showing on your Support account is on the topic of being stuck on the loading screen, which is why we recommended possible connection troubleshooting.If you would like to pursue the missing VC through this Revdex.com ticket I am fine with thatYou will still need to supply the same information required in a 2K Support ticket:- Gamertag:- Region: (Either the continent or country where you live): **-**- Email address linked to your NBA 2K account: **-**- Amount Missing:- Screenshot of your purchase receipt from Sony/Microsoft: - Transaction History: (This can be either a screenshot or a photo, but please make sure it contains either your username, email or ticket # for our viewing)- We also need a screenshot of the VC store showing all the purchases available (This can be done from either MyTEAM Mode > Purchase VC or from MyCAREER mode > press the 2K Nav button > Stores/Upgrades/VC > Purchase VC and your Gamertag/PSN ID must be visible).As soon as I have this information, I will be happy to investigateThank you
We reserve the right to suspend access from any account based on our own investigations, which is what we have done in this case.As this is not up for appeal, we will be unable to comment further on the issueRegards
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ We believe that this issue is currently resolvedWe reached out to the customer and worked with them to issue the correct amount of VC to their account
As we clearly explained to the customer in their ticket, they have been suspended for days (not permanently banned) for making fraudulent claims in an attempt to receive digital merchandise.As all of the claims came from the same email and location, this suspension is not up for appealIt will be lifted when the days has passed As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Complaint: [redacted] I am rejecting this response because:Consumer Most Recent MessageDate Sent: 9/19/4:36:PMComplaint: [redacted] I am rejecting this response because you reviewed my ticket and still no vc or problem fixingSincerely, [redacted] ***Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ We have reached out to this customer to offer our assistance regarding their reported issue. Once we get a clear and concise idea of what they are looking for regarding a resolution, we can then proceed through our internal support. Initial... Consumer Rebuttal / [redacted] (3000, 7, 2015/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have responded to their response and as of today I haven't received a counter!!!! Final Business Response / [redacted] (4000, 9, 2015/11/12) */ We strive to offer the most realistic basketball simulation experience on all consoles with each version of the game optimized for that generation of hardware. Due to technical barriers it is impossible to deliver the same experience on all console generations, but users are given clear descriptions of what is offered in each title on the box.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is more than satisfactory to me They went above and beyond to fix issue Sincerely, [redacted]
We are going through the queue as quickly as possible As soon as we reach your ticket, we will ensure that you receive any VC spent on the file Thank you,
As we have explained to the customer, they are responsible for the security of their PSN account, and if someone gains access to it we cannot be liable for any losses. Regards
Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ We feel that this issue is resolved due to the nature of the problemThe issue reported should be handled by Steam support rather than 2K as it relates to not gaining access to a game's log on feature through Steamworks which is a vital component of their current game that they purchasedOur provided steps given to the customer to contact Steam in order to gain access to their account on Steam, should be enough to get them back into gaining access to play the game Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/03) */ 9-3- Emailed consumer regarding status of complaint: Original Message From [redacted] To: ' [redacted] @twc.com' Sent: Thursday, September 03, XXXX X:XX PM Subject: Case #XXXXXXXX Good afternoon, I am in review of your complaintHas your issue with 2K Games been resolved? Kind regards, [redacted] , Dispute Resolution Specialist [redacted] Sent via email from consumer: [redacted] yes it has beenthank-you
As we clearly explained to the customer in multiple tickets, they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: [redacted] It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Complaint: [redacted] I am rejecting this response because: Like I have said if need be you can delete the character in question, you may also look to see that I am not lying about this particular thingWhen I was grinding on my second account the 2k servers kicked me off times while I was trying to upgrade badgesNow I was on the prelude with my second account because I was trying to get the Taz face, which is not currently listed under reasons I'm bannedBut when I went to upgrade badges it put them on my sf instead I'm sorry that this happened, but like I said I did nothing intentionally to ***erve a permanent ban Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello ***, I received a response from 2K Games advising me to contact Cat Daddy GamesThis complaint needs to be sent to original details I provided at the very beginning Regards, Final Business Response / [redacted] (4000, 12, 2016/02/01) */ We believe that this issue is currently resolvedAfter being informed from the developer that they have reached out to the customer, the developer informed us that they have been working with this customer to solve their issueThere is nothing we can do regarding their account from this point forward and all replies should be forward to the developer directly
Thank you for contacting us We are working as fast as we can to address all the tickets we have received in regards to this unforeseen issue It will be resolved shortly and all customers will be taken care of Best regards,
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ We believe that this issue is currently resolvedWe reached out to the customer and worked with them to get the required information regarding the corrupted player in questionAfter receipt of this information we processed a reimbursement of the correlating VC
Complaint: [redacted] I am rejecting this response because: I have submitted a ticket to 2k support before on this topic and they respond with completely irrelevant information, sometimes even stating my wifi connection is too slow, I would like my issue resolved directly through Revdex.com Sincerely, [redacted]
I was unable to find a ticket from you in regards to missing VC The only ticket showing on your Support account is on the topic of being stuck on the loading screen, which is why we recommended possible connection troubleshooting.If you would like to pursue the missing VC through this Revdex.com ticket I am fine with thatYou will still need to supply the same information required in a 2K Support ticket:- Gamertag:- Region: (Either the continent or country where you live): **-**- Email address linked to your NBA 2K account: **-**- Amount Missing:- Screenshot of your purchase receipt from Sony/Microsoft: - Transaction History: (This can be either a screenshot or a photo, but please make sure it contains either your username, email or ticket # for our viewing)- We also need a screenshot of the VC store showing all the purchases available (This can be done from either MyTEAM Mode > Purchase VC or from MyCAREER mode > press the 2K Nav button > Stores/Upgrades/VC > Purchase VC and your Gamertag/PSN ID must be visible).As soon as I have this information, I will be happy to investigateThank you
Customers issue is being handled in the ticket Thank you!
We reserve the right to suspend access from any account based on our own investigations, which is what we have done in this case.As this is not up for appeal, we will be unable to comment further on the issueRegards
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ We believe that this issue is currently resolvedWe reached out to the customer and worked with them to issue the correct amount of VC to their account
As we clearly explained to the customer in their ticket, they have been suspended for days (not permanently banned) for making fraudulent claims in an attempt to receive digital merchandise.As all of the claims came from the same email and location, this suspension is not up for appealIt will be lifted when the days has passed As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Complaint: [redacted] I am rejecting this response because:Consumer Most Recent MessageDate Sent: 9/19/4:36:PMComplaint: [redacted] I am rejecting this response because you reviewed my ticket and still no vc or problem fixingSincerely, [redacted] ***Sincerely, [redacted] ***
We are currently working on a resolution for all customers facing this issue.
Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ We have reached out to this customer to offer our assistance regarding their reported issue. Once we get a clear and concise idea of what they are looking for regarding a resolution, we can then proceed through our internal support. Initial... Consumer Rebuttal / [redacted] (3000, 7, 2015/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have responded to their response and as of today I haven't received a counter!!!! Final Business Response / [redacted] (4000, 9, 2015/11/12) */ We strive to offer the most realistic basketball simulation experience on all consoles with each version of the game optimized for that generation of hardware. Due to technical barriers it is impossible to deliver the same experience on all console generations, but users are given clear descriptions of what is offered in each title on the box.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is more than satisfactory to me They went above and beyond to fix issue Sincerely, [redacted]
We are going through the queue as quickly as possible As soon as we reach your ticket, we will ensure that you receive any VC spent on the file Thank you,
As we have explained to the customer, they are responsible for the security of their PSN account, and if someone gains access to it we cannot be liable for any losses. Regards
Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ We feel that this issue is resolved due to the nature of the problemThe issue reported should be handled by Steam support rather than 2K as it relates to not gaining access to a game's log on feature through Steamworks which is a vital component of their current game that they purchasedOur provided steps given to the customer to contact Steam in order to gain access to their account on Steam, should be enough to get them back into gaining access to play the game Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/03) */ 9-3- Emailed consumer regarding status of complaint: Original Message From [redacted] To: ' [redacted] @twc.com' Sent: Thursday, September 03, XXXX X:XX PM Subject: Case #XXXXXXXX Good afternoon, I am in review of your complaintHas your issue with 2K Games been resolved? Kind regards, [redacted] , Dispute Resolution Specialist [redacted] Sent via email from consumer: [redacted] yes it has beenthank-you
As we clearly explained to the customer in multiple tickets, they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: [redacted] It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
We apologize for the wait, we are attempting to get to everyone as soon as we possibly can Thank you for your patience
Complaint: [redacted] I am rejecting this response because: Like I have said if need be you can delete the character in question, you may also look to see that I am not lying about this particular thingWhen I was grinding on my second account the 2k servers kicked me off times while I was trying to upgrade badgesNow I was on the prelude with my second account because I was trying to get the Taz face, which is not currently listed under reasons I'm bannedBut when I went to upgrade badges it put them on my sf instead I'm sorry that this happened, but like I said I did nothing intentionally to ***erve a permanent ban Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because you reviewed my ticket and still no vc or problem fixingSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello ***, I received a response from 2K Games advising me to contact Cat Daddy GamesThis complaint needs to be sent to original details I provided at the very beginning Regards, Final Business Response / [redacted] (4000, 12, 2016/02/01) */ We believe that this issue is currently resolvedAfter being informed from the developer that they have reached out to the customer, the developer informed us that they have been working with this customer to solve their issueThere is nothing we can do regarding their account from this point forward and all replies should be forward to the developer directly
Thank you for contacting us We are working as fast as we can to address all the tickets we have received in regards to this unforeseen issue It will be resolved shortly and all customers will be taken care of Best regards,
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ We believe that this issue is currently resolvedWe reached out to the customer and worked with them to get the required information regarding the corrupted player in questionAfter receipt of this information we processed a reimbursement of the correlating VC
Complaint: [redacted] I am rejecting this response because: I have submitted a ticket to 2k support before on this topic and they respond with completely irrelevant information, sometimes even stating my wifi connection is too slow, I would like my issue resolved directly through Revdex.com Sincerely, [redacted]