As we explained to the customer in his ticket, he has been banned for days for making fraudulent claims in an attempt to receive digital merchandise valued at $99.99.This ban is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ We have reached out to this customer via our ticketing system and currently awaiting confirmation and a response to this ticket in order to work with them in resolving their issue
As we explained to the customer in the ticket, they have been banned for days for making fraudulent claims in an attempt to receive digital merchandise.This ban is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Complaint: [redacted] I am rejecting this response because:i have not recieved any reimbursement for my missing files, money or the product I paid for I have not recieved backI am still missing my file and money Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Our development team was informed regarding the issue with glitchy players that may or may not existThey continuously work [redacted] finding any and all resolutions by upgrading internal hardware, stabilized the servers as well as improved the connections that customers have with these serversIf the customer is still having problems we can certainly pass [redacted] their feedback with to our development team concerning NBA2K Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) There has been no update done to this game in monthsThere is no proof any development team is working on these issues eitherThey have said the same thing for monthsI feel as though I'm owed the new game that the developers have surely spent all their time on Final Business Response / [redacted] (4000, 9, 2015/08/26) */ Our development team was informed regarding the issue with glitchy players that may or may not existThey continuously work [redacted] finding any and all resolutions by upgrading internal hardware, stabilizing the servers as well as improving the connections that customers have with these serversWe cannot influence what our development team works Final Consumer Response / [redacted] (4200, 11, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) 2k won't even acknowledge the glitch players exist, but at the height of glitch players being created 2k put virtual currency on saleVery ironicPerfect example of a rich company robbing its customers, there has been no resolution and the poorest of customer service possible
Complaint: [redacted] I am rejecting this response because: Thank you for your prompt responseI understand you have the right to terminate or suspend any account at any timeAnd I do appreciate the fact that you gave warnings before banning an account However, I hope you understand the fact that I did take the warning that I received on 2/seriously, and I believe as you can check my account history, I barely played MyTeam after I received the warning on 2/2, and my MT points did not go up nor go down much ever since thatSo, what I am confused about right now is why you ban people who took your warning seriously, if that is the case, then what is the purpose of sending out those warnings? As you can check, I barely played MyTeam after the warning on 2/because I did not want to risk losing my account, and I was not even online when you placed the ban on my account on 2/5pmAgain, thank you for your response, and I totally understand you, as the company, have every right to terminate or suspend any account, but I just wish you could give me another chance, as I really enjoy this game and I have spent lot of time and effort on this game (I played thousands of MyTeam and MyPark games)I would really appreciate it if you could lift the ban this time and I promise I would never work on the Auction House or do anything suspicious ever againThank you! Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/04/21) */ It appears that this customer's reported issue--DLC not being share-able between accounts on the same machine--may be the result of how the profile system functions on the PlayStation platformThis information was explained to the customer when we responded to his technical support requestWe would not be able to grant a refund, and the customer would need to speak to their retailer about their refund policy involving this type of situation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) If they really read the tickit information you would have seen it was xbox not playstationAlso the non shared accross accounts was not explained to me upfrontThere was nothing that stated this when I purchased itThe last download I bought was shared accross accounts so there was no reason why I would believe this one was any differentAlso if they would have ready all the tickets, they would have seen I downloaded it from xbox store not purchased it from a retailerThis just proves no research was doneShow me the disclaimer that states that the download is not accross accounts like the previous one was shareableAlso, show me the disclaimer that states that a strict age restriction would be enforcedI found out about all of this after they got my money Final Business Response / [redacted] (4000, 9, 2015/04/30) */ We have reached out to this customer to offer our assistance regarding the reported issueDue to the two tickets sent in with conflicting Platform's the information relayed to the customer may of been mis-communicated inadvertentlyWe are now working toward a resolution on the correct ticket
Complaint: [redacted] I am rejecting this response because:II have read up on it and there has been plenty of people who were refunded vc and I have read up that many people have lost there files from not touching them if proof is wanted I will research and find you the blogs and post of people being refunded Sincerely, [redacted]
The steps initially provided to the customer will resolve their issue unless the file was manually deleted Since the customer states that they didn't delete the file, they will need to follow the instructions provided to retrieve their files We do not compensate for or restore missing files, as the only way they are actually missing is if they were manually deleted The customer was told that this would be the final response in regards to this issue as it is the resolution Best regards,
Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ We believe that this issue is currently resolved.We were sorry to hear that this customer found themselves having issues with NBA2KAdditionally, we have made arrangements for compensation in light of the recent frustrating customer support experience Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/26) */ My caseVs 2k games has been solvedThanks for helping out
Final Consumer Response / [redacted] (2000, 6, 2015/08/10) */ Aftee one week of trying to fix this situation I finally was able to do it with some help from 2k, even though though it took them a weekAs a 2k supporter since 2ki am deeply frustrated to have gone through this, and as im sure there are millions of customers who went through it as well I hope ya was able to be fixedBut I still feel like I should be accommodated with something Vc, 2k16, for the inconvenience and frustration I had to go through, cause its annoying to pay so much for a game and VC for something like that to happen being that this is an ongoing issue with 2k they should reward us customers with something to show they do care n appreciate our supportMake something happen ASAP
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hello, Unfortunately, since the VC is purchased from first party retailers (XBOX/PlayStation) and not 2K, we aren't able to grant a monetary refund; However, we will be more than happy to make sure you receive the VC you paid for I am unable to find a ticket assigned to the email you used to create this Revdex.com complaint, if you can provide the ticket number we can get right on it If you would still like to pursue a monetary refund instead, please contact your retailer Regards, 2K
Complaint: [redacted] I am rejecting this response because: I never once did some glitch and up to this point they still could not tell me why I was bannedThere system glitched and made it but badges on my main guy instead of 2nd characterThere was no behavior, or intent behind what I had done, because it wasn't my fault it happened, there systems glitched causing it to become problematic for me.Sincerely, [redacted] ***
As explained to the customer in their ticket, they are not permanently banned; They have been suspended until 4/3/This suspension is due very clear and egregious evidence of accruing (and selling) MT in an unapproved mannerIf there are further questions, the customer can refer to our EULA here: [redacted] Please note, *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*Thank you
As we clearly explained to the customer in their ticket [redacted] , they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: [redacted] It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Complaint: [redacted] I am rejecting this response because: Elevated tier Xfinity/Comcast Technician came today to check internet & diagnose problem I showed him the tracert report to 2K forums after expected ban; hops are outside of Comcast server IPs before tracert starts timing out, Technician confirmed that it looked like a block on their side A couple screenshots of the work order have been taken & sent to me via email, I have provided them (along with other details relevant to this situation) to prove the Technician came, work order was completed & diagnostics determined Xfinity connection was working as it should A poorly spliced coaxial wire did have to be fixed to fix some "noise" (as stated by the Technician) going through the line, however this did not resolve the situation with Evolve, nor did it resolve the situation with 2K forums.Due to limitations in attachments on Revdex.com (limited to 4), I have provided documents from an unlisted shared folder on my Google Drive account located at [redacted] id [redacted] (maybe not the most secure, but I'm not going to leave any details out, where that would have been the case with only attachments & no ability to upload RAR or ZIP files; this folder will be deleted later if URL is not censored before going public on Revdex.com); for in-depth explanations on each attachment, please refer to Revdex.com Complaint attachment details.doc.I do not believe their statement regarding they will continue helping via ticket, not only because I have not received a response beyond the initial contact in each ticket regarding this matter (tickets total), but also because I have pointed out I am writing an ongoing review regarding the matter & don't intend on removing it unless the matter is resolved to full satisfaction Currently, I still can not access the forums (and it's been proven it's not a problem on my side or Comcast's, not to mention immediate timeout issues after posting over different connections seems like too much of a coincidence) & still can not connect to Evolve servers (I don't intend on spending up to hours each day of continuously restarting the game just to connect, not leaving any time to actually enjoy the game afterwards, if I even get connected at all) Sincerely, [redacted]
We completely understand the customer's frustrationThis was an unforeseen issue, and we are working as quickly as possible to address our players' support requestsFor this particular complaint, we believe the customer's issue has been addressed, and that adequate compensation was providedThe customer was informed of this compensation applied to their accountThe customer has since resolved the ticket
Complaint: [redacted] I am rejecting this response because:All of your previous statements have said you would be cloning and returning the playersYour “compensation” is of no valueI would like a total refund on the money I put into the gameI have emails from 16+ days giving me a run around on when you will replace my character and now you’re informing me that it will never happenYour “Virtual Credits” are worth nothing outside of the game and does not compinsante my time I wasted in game and waiting for you to hold up your end of the bargain of fixing/returning my character as previously plannedYour customer service is atteocious and impossible to speak withI and thousands of others are will be deeply disappointed in your decision to abandon returning our playersI was a big fan of your game but after being tossed from one service agent to another over days telling me to give them my info so they can retrieve my character and now contradictory statement I’ve completely lost my appetiteI would like my money back and I believe you should post your decision to give up replacing people’s characters online (reddit, Twitter, etc.) so other people can stop wasting their time, like I have, with this nonsenseSincerely, [redacted]
As we explained to the customer in his ticket, he has been banned for days for making fraudulent claims in an attempt to receive digital merchandise valued at $99.99.This ban is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ We have reached out to this customer via our ticketing system and currently awaiting confirmation and a response to this ticket in order to work with them in resolving their issue
As we explained to the customer in the ticket, they have been banned for days for making fraudulent claims in an attempt to receive digital merchandise.This ban is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Complaint: [redacted] I am rejecting this response because:i have not recieved any reimbursement for my missing files, money or the product I paid for I have not recieved backI am still missing my file and money Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Our development team was informed regarding the issue with glitchy players that may or may not existThey continuously work [redacted] finding any and all resolutions by upgrading internal hardware, stabilized the servers as well as improved the connections that customers have with these serversIf the customer is still having problems we can certainly pass [redacted] their feedback with to our development team concerning NBA2K Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) There has been no update done to this game in monthsThere is no proof any development team is working on these issues eitherThey have said the same thing for monthsI feel as though I'm owed the new game that the developers have surely spent all their time on Final Business Response / [redacted] (4000, 9, 2015/08/26) */ Our development team was informed regarding the issue with glitchy players that may or may not existThey continuously work [redacted] finding any and all resolutions by upgrading internal hardware, stabilizing the servers as well as improving the connections that customers have with these serversWe cannot influence what our development team works Final Consumer Response / [redacted] (4200, 11, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) 2k won't even acknowledge the glitch players exist, but at the height of glitch players being created 2k put virtual currency on saleVery ironicPerfect example of a rich company robbing its customers, there has been no resolution and the poorest of customer service possible
Complaint: [redacted] I am rejecting this response because: Thank you for your prompt responseI understand you have the right to terminate or suspend any account at any timeAnd I do appreciate the fact that you gave warnings before banning an account However, I hope you understand the fact that I did take the warning that I received on 2/seriously, and I believe as you can check my account history, I barely played MyTeam after I received the warning on 2/2, and my MT points did not go up nor go down much ever since thatSo, what I am confused about right now is why you ban people who took your warning seriously, if that is the case, then what is the purpose of sending out those warnings? As you can check, I barely played MyTeam after the warning on 2/because I did not want to risk losing my account, and I was not even online when you placed the ban on my account on 2/5pmAgain, thank you for your response, and I totally understand you, as the company, have every right to terminate or suspend any account, but I just wish you could give me another chance, as I really enjoy this game and I have spent lot of time and effort on this game (I played thousands of MyTeam and MyPark games)I would really appreciate it if you could lift the ban this time and I promise I would never work on the Auction House or do anything suspicious ever againThank you! Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/04/21) */ It appears that this customer's reported issue--DLC not being share-able between accounts on the same machine--may be the result of how the profile system functions on the PlayStation platformThis information was explained to the customer when we responded to his technical support requestWe would not be able to grant a refund, and the customer would need to speak to their retailer about their refund policy involving this type of situation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) If they really read the tickit information you would have seen it was xbox not playstationAlso the non shared accross accounts was not explained to me upfrontThere was nothing that stated this when I purchased itThe last download I bought was shared accross accounts so there was no reason why I would believe this one was any differentAlso if they would have ready all the tickets, they would have seen I downloaded it from xbox store not purchased it from a retailerThis just proves no research was doneShow me the disclaimer that states that the download is not accross accounts like the previous one was shareableAlso, show me the disclaimer that states that a strict age restriction would be enforcedI found out about all of this after they got my money Final Business Response / [redacted] (4000, 9, 2015/04/30) */ We have reached out to this customer to offer our assistance regarding the reported issueDue to the two tickets sent in with conflicting Platform's the information relayed to the customer may of been mis-communicated inadvertentlyWe are now working toward a resolution on the correct ticket
Complaint: [redacted] I am rejecting this response because:II have read up on it and there has been plenty of people who were refunded vc and I have read up that many people have lost there files from not touching them if proof is wanted I will research and find you the blogs and post of people being refunded Sincerely, [redacted]
The steps initially provided to the customer will resolve their issue unless the file was manually deleted Since the customer states that they didn't delete the file, they will need to follow the instructions provided to retrieve their files We do not compensate for or restore missing files, as the only way they are actually missing is if they were manually deleted The customer was told that this would be the final response in regards to this issue as it is the resolution Best regards,
Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ We believe that this issue is currently resolved.We were sorry to hear that this customer found themselves having issues with NBA2KAdditionally, we have made arrangements for compensation in light of the recent frustrating customer support experience Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/26) */ My caseVs 2k games has been solvedThanks for helping out
Final Consumer Response / [redacted] (2000, 6, 2015/08/10) */ Aftee one week of trying to fix this situation I finally was able to do it with some help from 2k, even though though it took them a weekAs a 2k supporter since 2ki am deeply frustrated to have gone through this, and as im sure there are millions of customers who went through it as well I hope ya was able to be fixedBut I still feel like I should be accommodated with something Vc, 2k16, for the inconvenience and frustration I had to go through, cause its annoying to pay so much for a game and VC for something like that to happen being that this is an ongoing issue with 2k they should reward us customers with something to show they do care n appreciate our supportMake something happen ASAP
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hello, Unfortunately, since the VC is purchased from first party retailers (XBOX/PlayStation) and not 2K, we aren't able to grant a monetary refund; However, we will be more than happy to make sure you receive the VC you paid for I am unable to find a ticket assigned to the email you used to create this Revdex.com complaint, if you can provide the ticket number we can get right on it If you would still like to pursue a monetary refund instead, please contact your retailer Regards, 2K
Complaint: [redacted] I am rejecting this response because: I never once did some glitch and up to this point they still could not tell me why I was bannedThere system glitched and made it but badges on my main guy instead of 2nd characterThere was no behavior, or intent behind what I had done, because it wasn't my fault it happened, there systems glitched causing it to become problematic for me.Sincerely, [redacted] ***
As explained to the customer in their ticket, they are not permanently banned; They have been suspended until 4/3/This suspension is due very clear and egregious evidence of accruing (and selling) MT in an unapproved mannerIf there are further questions, the customer can refer to our EULA here: [redacted] Please note, *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*Thank you
As we clearly explained to the customer in their ticket [redacted] , they have been suspended for days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly (You can find more information at: [redacted] It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement*
Complaint: [redacted] I am rejecting this response because: Elevated tier Xfinity/Comcast Technician came today to check internet & diagnose problem I showed him the tracert report to 2K forums after expected ban; hops are outside of Comcast server IPs before tracert starts timing out, Technician confirmed that it looked like a block on their side A couple screenshots of the work order have been taken & sent to me via email, I have provided them (along with other details relevant to this situation) to prove the Technician came, work order was completed & diagnostics determined Xfinity connection was working as it should A poorly spliced coaxial wire did have to be fixed to fix some "noise" (as stated by the Technician) going through the line, however this did not resolve the situation with Evolve, nor did it resolve the situation with 2K forums.Due to limitations in attachments on Revdex.com (limited to 4), I have provided documents from an unlisted shared folder on my Google Drive account located at [redacted] id [redacted] (maybe not the most secure, but I'm not going to leave any details out, where that would have been the case with only attachments & no ability to upload RAR or ZIP files; this folder will be deleted later if URL is not censored before going public on Revdex.com); for in-depth explanations on each attachment, please refer to Revdex.com Complaint attachment details.doc.I do not believe their statement regarding they will continue helping via ticket, not only because I have not received a response beyond the initial contact in each ticket regarding this matter (tickets total), but also because I have pointed out I am writing an ongoing review regarding the matter & don't intend on removing it unless the matter is resolved to full satisfaction Currently, I still can not access the forums (and it's been proven it's not a problem on my side or Comcast's, not to mention immediate timeout issues after posting over different connections seems like too much of a coincidence) & still can not connect to Evolve servers (I don't intend on spending up to hours each day of continuously restarting the game just to connect, not leaving any time to actually enjoy the game afterwards, if I even get connected at all) Sincerely, [redacted]
We completely understand the customer's frustrationThis was an unforeseen issue, and we are working as quickly as possible to address our players' support requestsFor this particular complaint, we believe the customer's issue has been addressed, and that adequate compensation was providedThe customer was informed of this compensation applied to their accountThe customer has since resolved the ticket
Complaint: [redacted] I am rejecting this response because:All of your previous statements have said you would be cloning and returning the playersYour “compensation” is of no valueI would like a total refund on the money I put into the gameI have emails from 16+ days giving me a run around on when you will replace my character and now you’re informing me that it will never happenYour “Virtual Credits” are worth nothing outside of the game and does not compinsante my time I wasted in game and waiting for you to hold up your end of the bargain of fixing/returning my character as previously plannedYour customer service is atteocious and impossible to speak withI and thousands of others are will be deeply disappointed in your decision to abandon returning our playersI was a big fan of your game but after being tossed from one service agent to another over days telling me to give them my info so they can retrieve my character and now contradictory statement I’ve completely lost my appetiteI would like my money back and I believe you should post your decision to give up replacing people’s characters online (reddit, Twitter, etc.) so other people can stop wasting their time, like I have, with this nonsenseSincerely, [redacted]