HVAC unit in a four year old home was just not cooling quite enough. Contacted A#1 Air for the first time after reading reviews. Extremely pleased with Danny J[redacted], the HVAC Technician, they sent out to perform the Summer Tune-Up. He was very thorough in testing the furnace, thermostat, coil and outside condensing unit. Very professional and great at explaining what he was doing. We just needed some freon. A great ambassador for this company. Will use them again, and recommend them to others.
I have dealt with A#1 Air since 2004. They installed my HVAC system and have been servicing it since it was installed. Their technicians are well trained and are very personable.Their work is clean and thorough. I would recommend their service to any one.
I called A1+ Air on 12/6/2016 and had an air conditioning technician at my house by 2:00 pm. I am extremely satisfied with the professionalism and expertise of the technician. He replaced a faulty igniter and checked both units for additional requirements.
I highly recommend this company and have contracted them to do the servicing of my units.
Kurt K., our Comfort Advisor (salesman), was very friendly, personable, and professional. He presented us with several options and thoroughly explained each one and I never felt like I was being "schmoozed." He wasn't able to schedule our service the next day as we had hoped, but they did come out on the July 4th holiday, Our installers, Frank and Jose were friendly, personable, and professional as well, and left our house as clean as they found it. Also, we have two small dogs (one an escape artist) and they were very careful to keep an eye out for them.
Christopher was very helpful in deterring what equipment was needed in our home. He also took the time to really explain why it was needed. It is nice and cool here now!
I called on July 5 for a quote on service on replacing a hot water tank valve. I got a call from the pluming manager Bubba at 5:38 pm, he gave me some assistance over the phone to see if it would help. I called him back at 5:49 pm an requested service. At 7:48pm I called Bubba to let him know I had not heard form anybody, he said he will make another call. I finally got a call at 8:14 pm informing me I was next and will call me as soon as the tech was on his way, at 9:36 pm, I got another call from A#1, letting me know the tech was on his way, I informed the dispatcher that it was too late and I was going to bed, seeing I need to be up at 5am. We rescheduled for the following day after 3 pm. At 4:21 pm I got a call from Jasmine letting me know that Brandon was on his way over, about 15 mins later The teach showed up very professional, I showed him the problem and where the water main was located. Brandon said it would take about an hour to do the job. 45 mins later he was done. Again the tech and plumbing manager where very professional, however the commutations with the office does need some work on. I should not of needed to call Bubba a second time to find out where or when some one was going to show up. I truly feel some one dropped the ball by not calling me an keeping me posted. I look at this being a training issue and will be writing the company about my experience with their company.
Service Tech showed up on-time, completed service as requested. Did present other offers company had that I could purchase, but wasn't pushy in trying to get me to purchase at time of maintenance. Service tech was knowledgeable and friendly.
Ryan R. (service technician) was terrific. I could not have asked for a more knowledgeable, helpful, friendly person to perform service on my AC systems. A#1 Air is lucky to have an employee like Ryan.
When the first of our three aging AC units reached its "life expectancy" recently, and repairing became almost as expensive as replacing, my wife and I decided to approach four companies for their replacement estimates. It was important to us that each had received positive feedback from its customers, they carried highly-regarded brands, they serviced what they sold, and that they had been in business for several years.
While we did not know how long the other two units would last, we did know that the company we chose to install the first new unit would likely be the same company to install the next two. It was fortuitous that A#1 Air was one of the companies contacted. As it turned out, the prices were not substantially different, but there were other differentiators.
The two company representatives with whom we have worked, Alan T and Patrick ** have been exceptional. Not only are both extremely knowledgeable, they answer questions in understandable terms, do their best to address the needs of the customers, and do not try to oversell. Even though we were very clear that other companies were providing estimates, never once did either critize their competitors.
Once we selected A#1 Air, the installation team was scheduled, and the quality of their work was also outstanding. While they were both inside and out, they took great care to protect the flooring and furniture. The pride they took in a job well done was apparent, and they also took extra time to explain the operation of the new equipment. Furthermore, they encouraged us to call with any questions whatsoever as customer satisfaction was job #1.
If you have air conditioning needs, we would highly recommend the consideration of A#1 Air. Their customer-focused approach will not disappoint.
Our technician was very knowledgeable. He came when he said he was coming and took care of our problem. We felt he did not over charge us, and made a recommendation to follow up in the spring for a new assessment of our a/c.
[redacted] provided excellent service. He was very prompt, friendly, very professional and exceeded expectations on the work performed. I would not hesitate to use him in the future and will surely ask for him whenever I have need of an A#1 plumber again.
A#1 Air was able to fit me in on a Sunday to come out and check my A/C unit. They did not charge extra for the weekend call. Mike was the service tech and he was extremely knowledgeable, professional and courteous. He found the problem quickly and explained what he did to fix it. He let me know me they would check to see if the replaced part was still under warranty since I did not know. If it is, that amount would be refunded.
A # 1 does great work no problems at all
HVAC unit in a four year old home was just not cooling quite enough. Contacted A#1 Air for the first time after reading reviews. Extremely pleased with Danny J[redacted], the HVAC Technician, they sent out to perform the Summer Tune-Up. He was very thorough in testing the furnace, thermostat, coil and outside condensing unit. Very professional and great at explaining what he was doing. We just needed some freon. A great ambassador for this company. Will use them again, and recommend them to others.
I have dealt with A#1 Air since 2004. They installed my HVAC system and have been servicing it since it was installed. Their technicians are well trained and are very personable.Their work is clean and thorough. I would recommend their service to any one.
I called A1+ Air on 12/6/2016 and had an air conditioning technician at my house by 2:00 pm. I am extremely satisfied with the professionalism and expertise of the technician. He replaced a faulty igniter and checked both units for additional requirements.
I highly recommend this company and have contracted them to do the servicing of my units.
Kurt K., our Comfort Advisor (salesman), was very friendly, personable, and professional. He presented us with several options and thoroughly explained each one and I never felt like I was being "schmoozed." He wasn't able to schedule our service the next day as we had hoped, but they did come out on the July 4th holiday, Our installers, Frank and Jose were friendly, personable, and professional as well, and left our house as clean as they found it. Also, we have two small dogs (one an escape artist) and they were very careful to keep an eye out for them.
Christopher was very helpful in deterring what equipment was needed in our home. He also took the time to really explain why it was needed. It is nice and cool here now!
Jeff L[redacted], plumber, was kind and professional. He immediately identified the problem and worked to resolve a solution.
I called on July 5 for a quote on service on replacing a hot water tank valve. I got a call from the pluming manager Bubba at 5:38 pm, he gave me some assistance over the phone to see if it would help. I called him back at 5:49 pm an requested service. At 7:48pm I called Bubba to let him know I had not heard form anybody, he said he will make another call. I finally got a call at 8:14 pm informing me I was next and will call me as soon as the tech was on his way, at 9:36 pm, I got another call from A#1, letting me know the tech was on his way, I informed the dispatcher that it was too late and I was going to bed, seeing I need to be up at 5am. We rescheduled for the following day after 3 pm. At 4:21 pm I got a call from Jasmine letting me know that Brandon was on his way over, about 15 mins later The teach showed up very professional, I showed him the problem and where the water main was located. Brandon said it would take about an hour to do the job. 45 mins later he was done. Again the tech and plumbing manager where very professional, however the commutations with the office does need some work on. I should not of needed to call Bubba a second time to find out where or when some one was going to show up. I truly feel some one dropped the ball by not calling me an keeping me posted. I look at this being a training issue and will be writing the company about my experience with their company.
Service Tech showed up on-time, completed service as requested. Did present other offers company had that I could purchase, but wasn't pushy in trying to get me to purchase at time of maintenance. Service tech was knowledgeable and friendly.
Bubba was very helpful in explaining safety features of the water heater that we purchased. Our previous water heater was lacking in features.
I was very pleased with the prompt and courteous service I received. Thank you to [redacted]
Ryan R. (service technician) was terrific. I could not have asked for a more knowledgeable, helpful, friendly person to perform service on my AC systems. A#1 Air is lucky to have an employee like Ryan.
A # 1 Air is great!
Job well done.. The tech was professional.
A#1 Air Did a great job in servicing my 2 heating and air conditioning units
I recommend then highly.
When the first of our three aging AC units reached its "life expectancy" recently, and repairing became almost as expensive as replacing, my wife and I decided to approach four companies for their replacement estimates. It was important to us that each had received positive feedback from its customers, they carried highly-regarded brands, they serviced what they sold, and that they had been in business for several years.
While we did not know how long the other two units would last, we did know that the company we chose to install the first new unit would likely be the same company to install the next two. It was fortuitous that A#1 Air was one of the companies contacted. As it turned out, the prices were not substantially different, but there were other differentiators.
The two company representatives with whom we have worked, Alan T and Patrick ** have been exceptional. Not only are both extremely knowledgeable, they answer questions in understandable terms, do their best to address the needs of the customers, and do not try to oversell. Even though we were very clear that other companies were providing estimates, never once did either critize their competitors.
Once we selected A#1 Air, the installation team was scheduled, and the quality of their work was also outstanding. While they were both inside and out, they took great care to protect the flooring and furniture. The pride they took in a job well done was apparent, and they also took extra time to explain the operation of the new equipment. Furthermore, they encouraged us to call with any questions whatsoever as customer satisfaction was job #1.
If you have air conditioning needs, we would highly recommend the consideration of A#1 Air. Their customer-focused approach will not disappoint.
Our technician was very knowledgeable. He came when he said he was coming and took care of our problem. We felt he did not over charge us, and made a recommendation to follow up in the spring for a new assessment of our a/c.
[redacted] provided excellent service. He was very prompt, friendly, very professional and exceeded expectations on the work performed. I would not hesitate to use him in the future and will surely ask for him whenever I have need of an A#1 plumber again.
Excellent service from Luis and fair price for repairs.
A#1 Air was able to fit me in on a Sunday to come out and check my A/C unit. They did not charge extra for the weekend call. Mike was the service tech and he was extremely knowledgeable, professional and courteous. He found the problem quickly and explained what he did to fix it. He let me know me they would check to see if the replaced part was still under warranty since I did not know. If it is, that amount would be refunded.