Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers I apologize for the inconvenience we put you through regarding your Cox billing issues On September 8, I contacted you via phone at [redacted] and left you a message I have applied a credit adjustment of a total of $onto your Cox account The credit amount covered the following charges: $ (Partial charge from your July 4, statement)$ (August 4, statement )$ (Late fee from September 4, statement) The credit adjustment will reflect on your next billing statement on October 4, At this time, you have current balance of $that is due on September 24, I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I stated in the original complaint that this complaint is only about the blacktop on the street and sidewalk The sidewalk has been fixed on both sides of the street, but the street is still a mess The only way for Cox to resolve this complaint, is to finish the job by fixing the street.Regards, [redacted]
Dear Mr [redacted] , Thank you for allowing Cox the opportunity to provide your Business services We are in receipt of your complaint letter filed through the Revdex.com in regards to your options of business service All Cox business packages are pre-designed and cannot be modified on a "per customer" basis The business internet does provide higher levels of security and service options such as a Static IP versus a Dynamic IP Business customers are provided more email accounts and storage space In additional our Cox business technical service level agreements are different than those established for residential customers Mr [redacted] , we apologize that you feel that the quality and level of our business service does not meet your needs Again, we are unable to modify the data plans on a "per customer" basis I am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
We just spoke with this customer and she stated she accidentally selected “reject” the amount She paid her remaining balance in full over the phone with us today I will respond to this “rebuttal.” [redacted] Cox Communications - California
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Since you started service with Cox on June 17, 2017, our records show you only had two service appointments The first service appointment was for cable issues on June 24, and the second service appointment was for internet issues on December 27, Our records show that we have issued several credits onto your Cox account since you started service with us of a total credit balance of $ No further credits will be applied onto your Cox account We value you as our customer and wish to continue our relationship with you However, if the quality of the services you are receiving is not to your satisfaction, we certainly understand if you want to explore other service providers Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal Blvd San Diego CA Tell us why here
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to your interaction with our contracting team Cox would like to assure you that our contracting team is provided with the same level of training as our in-house employees Due to the volume of our customer base and the nationwide Cox footprint, we find it necessary to partner with organizations outside of our customer(s) local service area The level of service or call center that our customer(s) reach should be transparent to our customer(s) Based on your complaint letter it appears that this is not the case Cox would like to apologize for your experience(s) and will use this as a coaching opportunity to ensure that our customers receive the legendary customer service we have built our reputation on regardless, of which division they reach Again Ms [redacted] , we apologize for your experience(s) and are hopeful that we will be able to restore your faith in us as your service provider Please feel free to contact me directly with any additional questions and/or concerns you may have regarding your Cox account Respectfully, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California ###-###-#### tel ###-###-#### cell [redacted] Monday through Friday, 7:30am-4:00pm [redacted] [redacted] [redacted] **
Dear [redacted] ***, Thank you for this additional information I did review the call between you and [redacted] on October 14, at 3:13pm During the call, he researched your usage per month and advised you that you use between 85-GB Towards the end of the call, you asked what the MBPS were [redacted] advised you that you would now be receiving MBPS down and MBPS up In addition, [redacted] advised you of the promotions that had expired which I also outlined in my previous response Based on this information, we have again confirmed that we are and have billed you accurately for the level of service you subscribe to I am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear [redacted] ***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers Our records show that you set up Cox service on February 11, with the $promotion for monthsThe $promotion includes the following services for months: • Premiere Television • Premium Channels (***, [redacted] ) • Ultimate Internet • Premiere phone service • The additional fees that are not part of the promotional offer are as follows: • DVR service $each (quantity) • Rental box $each (quantity) • Non Publish phone fee $ • FCC fee $ • Your monthly rate for months before tax is $est tax $Total $ Per your Revdex.com complaint you stated that you received a mailer of $for the Premium package and this is why you initially signed up with CoxI want to apologize that this offer is no longer offered to our customers Our records show that you since you signed up for the $promotion that you were automatically signed up with a year Price Lock Guarantee (PLG) [redacted] ***, if you choose to disconnect your Cox service because we were unable to honor the $promotion, I am more than happy to waive the early termination fee for youIf you decide to disconnect your Cox services please contact me, directly, at the Executive Escalation phone line at [redacted] I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] toll Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Dear Mr [redacted] , To assist us with researching your account, please provide Cox with a proof of payment for the final bill as well as the receipt you received for the returned equipment If you are unable to provide this documentation, unfortunately we will not be able to recourse the debt Respectfully, [redacted] Office of the Regional Manager Cox Communications, California ###-###-####
Dear [redacted] ***l, Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your attempt to set up service You state in your complaint letter that you have a copy of the promotion that you reference in your complaint letter So that we can better serve you, please fax or email me a copy of the promotion and I will be sure that our sales team will honor the advertised rate You can email me at [redacted] or you can respond to the Revdex.com complaint and attach the supporting documentation I look forward to hearing from you soon Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will just have to be...I was expecting a call from [redacted] , Executive Office of the Regional Manager of Cox Communications, California but it seems her out of office activities are more important than retaining a customer! Regards, [redacted] ***
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers We apologize that you were not receiving your monthly billing statements in a timely matter, however, our records show your billing address as follows: [redacted] If the above address is incorrect, please provide us a correct mailing address and we will update our billing system Our records show your monthly rate for months is $before tax and after tax total of $ Due to the inconvenience we put your through I have applied a $courtesy credit onto your Cox account The credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show that you agreed to a year service agreement on December 13, At that time you were on a $off promotional offer for months from December 13, thru December 13, When the $off promotional offer expired you were still on a promotional offer called a “step up” promotion, which means you are now receiving $off instead of $off Please be advised this discount will expire on December 13, I reviewed your account on February 20, and was able to apply additional discounts onto your account for months as follows: $off DVR service 50% off Cox Service Protection Plan$for Sports & Info Pak Therefore your new monthly rate for the next months with the additional discounts is $and after tax total is $ I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have spoken to countless managers about the situation to try and find resolution and if you even check the last notes he promised me $120/month is still better than what your billing meI switched over from amazing service of [redacted] to go through thisYour customer service has limited hours and I have spent countless hours of my time on the phoneYou record your phone calls, listen to the sales rep who sold me “the same services I had with ***”I mentioned the channels and what we have and he sold me on itWhen I called in I was just going to go with internet and do [redacted] As a customer I shouldn’t have to pay double from what I was sold by either a rep looking for commission or under trainedYou should honor what I was sold or refund all money paid for wasting my time trying to resolve and repair my flood / [redacted] Style Definitions */ Regards, [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show that we had a Cox technician come out to your residence on February 10, to resolve your issues It appears a credit adjustment of $for not having services for days was applied onto your Cox account on February 9, However, our department added an additional $courtesy credit adjustment onto your Cox account on February 15, Please be advised the credit adjustment will reflect on your next billing statement [redacted]
Dear Ms***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show that you called into Cox on November 9, stating you were looking into lowering your monthly rate Our representative offered to downgrade your TV and Phone service to avoid any early termination fees However, you stated that you will go to our Cox store to swap out the three cable boxes for one mini box On March 16, you called into Cox disputing the cable balance on your account You stated that you requested to downgrade your services on November 9, however you did not go to the Cox store to return your equipment(s) Since the equipment(s) was never swapped out at the store the TV services was never downgraded Our records show you downgraded your TV cable to Starter service on March 16, however you requested to be refunded for months of cable services The request was declined On April 17, a courtesy one-time credit adjustment of $was applied onto your Cox account for the disputed four month charge At this time, no further credit adjustments will be applied onto your Cox account Best Regards, COX --------------------------------------------------------------------------------...⇄ Executive Escalation Team- Cox California Federal BlvdSan Diego, CA Monday through Friday, 8:00am-5:30pm
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you installed Cox TV, phone, Homelife Security services on June 23, for a promotional offer of $for months with a year service agreement Therefore the promotional offer was valid from June 23, thru June 22, Our records show you transferred your services to a different address on June 14, At that time, we charged you for an installation/activation fee for your Homelife services We have waived the fees on August 10, by applying a credit adjustment of the amount of $and $ The credit adjustment will reflect on your next billing statement We were also able to apply an additional $off your monthly bill as of August 10, therefore your new monthly rate before tax is $and after tax total is $ Unfortunately we cannot revert your monthly charge back to the rate of $from months thru Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It's regrettable that Cox cares more about making a few extra bucks rather than being honest with their long term customersUnfortunately this is the consequence of holding a monopoly in the cable business for our area Regards, [redacted] ***
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show the technician that went to your residence on September 29, added the Cox Service Protection Plan (CSPP) for $a month so you would not be charged the tech visit of $ On October 7, you called into Cox requesting to remove CSPP stating you never ordered this plan So when it was removed an automatic charge of $was applied onto your Cox account because CSPP was canceled before the day window Essentially the $fee was for the technician visit that took place on September 29, However, at this time, I will issue a one-time courtesy credit of the $charge onto your Cox account The credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers I apologize for the inconvenience we put you through regarding your Cox billing issues On September 8, I contacted you via phone at [redacted] and left you a message I have applied a credit adjustment of a total of $onto your Cox account The credit amount covered the following charges: $ (Partial charge from your July 4, statement)$ (August 4, statement )$ (Late fee from September 4, statement) The credit adjustment will reflect on your next billing statement on October 4, At this time, you have current balance of $that is due on September 24, I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I stated in the original complaint that this complaint is only about the blacktop on the street and sidewalk The sidewalk has been fixed on both sides of the street, but the street is still a mess The only way for Cox to resolve this complaint, is to finish the job by fixing the street.Regards, [redacted]
Dear Mr [redacted] , Thank you for allowing Cox the opportunity to provide your Business services We are in receipt of your complaint letter filed through the Revdex.com in regards to your options of business service All Cox business packages are pre-designed and cannot be modified on a "per customer" basis The business internet does provide higher levels of security and service options such as a Static IP versus a Dynamic IP Business customers are provided more email accounts and storage space In additional our Cox business technical service level agreements are different than those established for residential customers Mr [redacted] , we apologize that you feel that the quality and level of our business service does not meet your needs Again, we are unable to modify the data plans on a "per customer" basis I am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
We just spoke with this customer and she stated she accidentally selected “reject” the amount She paid her remaining balance in full over the phone with us today I will respond to this “rebuttal.” [redacted] Cox Communications - California
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Since you started service with Cox on June 17, 2017, our records show you only had two service appointments The first service appointment was for cable issues on June 24, and the second service appointment was for internet issues on December 27, Our records show that we have issued several credits onto your Cox account since you started service with us of a total credit balance of $ No further credits will be applied onto your Cox account We value you as our customer and wish to continue our relationship with you However, if the quality of the services you are receiving is not to your satisfaction, we certainly understand if you want to explore other service providers Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal Blvd San Diego CA Tell us why here
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to your interaction with our contracting team Cox would like to assure you that our contracting team is provided with the same level of training as our in-house employees Due to the volume of our customer base and the nationwide Cox footprint, we find it necessary to partner with organizations outside of our customer(s) local service area The level of service or call center that our customer(s) reach should be transparent to our customer(s) Based on your complaint letter it appears that this is not the case Cox would like to apologize for your experience(s) and will use this as a coaching opportunity to ensure that our customers receive the legendary customer service we have built our reputation on regardless, of which division they reach Again Ms [redacted] , we apologize for your experience(s) and are hopeful that we will be able to restore your faith in us as your service provider Please feel free to contact me directly with any additional questions and/or concerns you may have regarding your Cox account Respectfully, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California ###-###-#### tel ###-###-#### cell [redacted] Monday through Friday, 7:30am-4:00pm [redacted] [redacted] [redacted] **
Dear [redacted] ***, Thank you for this additional information I did review the call between you and [redacted] on October 14, at 3:13pm During the call, he researched your usage per month and advised you that you use between 85-GB Towards the end of the call, you asked what the MBPS were [redacted] advised you that you would now be receiving MBPS down and MBPS up In addition, [redacted] advised you of the promotions that had expired which I also outlined in my previous response Based on this information, we have again confirmed that we are and have billed you accurately for the level of service you subscribe to I am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear [redacted] ***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers Our records show that you set up Cox service on February 11, with the $promotion for monthsThe $promotion includes the following services for months: • Premiere Television • Premium Channels (***, [redacted] ) • Ultimate Internet • Premiere phone service • The additional fees that are not part of the promotional offer are as follows: • DVR service $each (quantity) • Rental box $each (quantity) • Non Publish phone fee $ • FCC fee $ • Your monthly rate for months before tax is $est tax $Total $ Per your Revdex.com complaint you stated that you received a mailer of $for the Premium package and this is why you initially signed up with CoxI want to apologize that this offer is no longer offered to our customers Our records show that you since you signed up for the $promotion that you were automatically signed up with a year Price Lock Guarantee (PLG) [redacted] ***, if you choose to disconnect your Cox service because we were unable to honor the $promotion, I am more than happy to waive the early termination fee for youIf you decide to disconnect your Cox services please contact me, directly, at the Executive Escalation phone line at [redacted] I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] toll Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Dear Mr [redacted] , To assist us with researching your account, please provide Cox with a proof of payment for the final bill as well as the receipt you received for the returned equipment If you are unable to provide this documentation, unfortunately we will not be able to recourse the debt Respectfully, [redacted] Office of the Regional Manager Cox Communications, California ###-###-####
Dear [redacted] ***l, Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your attempt to set up service You state in your complaint letter that you have a copy of the promotion that you reference in your complaint letter So that we can better serve you, please fax or email me a copy of the promotion and I will be sure that our sales team will honor the advertised rate You can email me at [redacted] or you can respond to the Revdex.com complaint and attach the supporting documentation I look forward to hearing from you soon Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will just have to be...I was expecting a call from [redacted] , Executive Office of the Regional Manager of Cox Communications, California but it seems her out of office activities are more important than retaining a customer! Regards, [redacted] ***
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers We apologize that you were not receiving your monthly billing statements in a timely matter, however, our records show your billing address as follows: [redacted] If the above address is incorrect, please provide us a correct mailing address and we will update our billing system Our records show your monthly rate for months is $before tax and after tax total of $ Due to the inconvenience we put your through I have applied a $courtesy credit onto your Cox account The credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show that you agreed to a year service agreement on December 13, At that time you were on a $off promotional offer for months from December 13, thru December 13, When the $off promotional offer expired you were still on a promotional offer called a “step up” promotion, which means you are now receiving $off instead of $off Please be advised this discount will expire on December 13, I reviewed your account on February 20, and was able to apply additional discounts onto your account for months as follows: $off DVR service 50% off Cox Service Protection Plan$for Sports & Info Pak Therefore your new monthly rate for the next months with the additional discounts is $and after tax total is $ I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have spoken to countless managers about the situation to try and find resolution and if you even check the last notes he promised me $120/month is still better than what your billing meI switched over from amazing service of [redacted] to go through thisYour customer service has limited hours and I have spent countless hours of my time on the phoneYou record your phone calls, listen to the sales rep who sold me “the same services I had with ***”I mentioned the channels and what we have and he sold me on itWhen I called in I was just going to go with internet and do [redacted] As a customer I shouldn’t have to pay double from what I was sold by either a rep looking for commission or under trainedYou should honor what I was sold or refund all money paid for wasting my time trying to resolve and repair my flood / [redacted] Style Definitions */ Regards, [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show that we had a Cox technician come out to your residence on February 10, to resolve your issues It appears a credit adjustment of $for not having services for days was applied onto your Cox account on February 9, However, our department added an additional $courtesy credit adjustment onto your Cox account on February 15, Please be advised the credit adjustment will reflect on your next billing statement [redacted]
Dear Ms***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show that you called into Cox on November 9, stating you were looking into lowering your monthly rate Our representative offered to downgrade your TV and Phone service to avoid any early termination fees However, you stated that you will go to our Cox store to swap out the three cable boxes for one mini box On March 16, you called into Cox disputing the cable balance on your account You stated that you requested to downgrade your services on November 9, however you did not go to the Cox store to return your equipment(s) Since the equipment(s) was never swapped out at the store the TV services was never downgraded Our records show you downgraded your TV cable to Starter service on March 16, however you requested to be refunded for months of cable services The request was declined On April 17, a courtesy one-time credit adjustment of $was applied onto your Cox account for the disputed four month charge At this time, no further credit adjustments will be applied onto your Cox account Best Regards, COX --------------------------------------------------------------------------------...⇄ Executive Escalation Team- Cox California Federal BlvdSan Diego, CA Monday through Friday, 8:00am-5:30pm
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you installed Cox TV, phone, Homelife Security services on June 23, for a promotional offer of $for months with a year service agreement Therefore the promotional offer was valid from June 23, thru June 22, Our records show you transferred your services to a different address on June 14, At that time, we charged you for an installation/activation fee for your Homelife services We have waived the fees on August 10, by applying a credit adjustment of the amount of $and $ The credit adjustment will reflect on your next billing statement We were also able to apply an additional $off your monthly bill as of August 10, therefore your new monthly rate before tax is $and after tax total is $ Unfortunately we cannot revert your monthly charge back to the rate of $from months thru Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It's regrettable that Cox cares more about making a few extra bucks rather than being honest with their long term customersUnfortunately this is the consequence of holding a monopoly in the cable business for our area Regards, [redacted] ***
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show the technician that went to your residence on September 29, added the Cox Service Protection Plan (CSPP) for $a month so you would not be charged the tech visit of $ On October 7, you called into Cox requesting to remove CSPP stating you never ordered this plan So when it was removed an automatic charge of $was applied onto your Cox account because CSPP was canceled before the day window Essentially the $fee was for the technician visit that took place on September 29, However, at this time, I will issue a one-time courtesy credit of the $charge onto your Cox account The credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here