Dear [redacted] ***, Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to your Cox account In reviewing the address referenced in your complaint letter, we do not have record of any billing of installation charges on your account In addition, we did not receive the billing statements that you reference in your complaint letter Please contact me directly or provide the referenced information in your response to the Revdex.com Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customersWe apologize that you were experiencing intermittent issues with your cable services Our records show you installed Cox services on November 16, Since then you have scheduled two service call appointments due to cable issues on July 31, and December 27, On July 31, 2017, the technician replaced the cable receiver in the living room and a two-week service credit adjustment of $was applied onto your Cox accountOn December 27, 2017, d technician replaced several exterior fittings which resolved the technical issues you were experiencing On December 28, credit adjustments of $was applied onto your Cox account as compensation due to the service issues you were experiencing Per our records your initial promotional rate was $for cable and internet service The promotional rate that was discounted by $per month for the first months, from November 16, through November 14, 2017, and required a 2-year service agreement The promotional discount expired in November 14, at which time you downgraded your cable services due to pricing Your current monthly rate is $and will continue through the end of your service agreement on November 14, Please be advised our promotional offers/discounts are temporary and intended to be applied as a one-time discount to existing services and/or for new customers Best Regards,COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations TeamFederal BlvdSan Diego, CA
Dear Ms***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers We are more than happy to upgrade your cable receivers to the Contour boxes If you are interested in doing so, please contact me, directly, at so I can set up the appointment for you I will also ensure that I waive any installation fees for my technician to come out to your residence Please be advised that if you upgrade your cable receivers your monthly rate will not change I look forward to hearing from you Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear [redacted] ***, Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to your Cox account In reviewing the address referenced in your complaint letter, we do not have record of any billing of installation charges on your account In addition, we did not receive the billing statements that you reference in your complaint letter Please contact me directly or provide the referenced information in your response to the Revdex.com Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customersWe apologize that you were experiencing intermittent issues with your cable services Our records show you installed Cox services on November 16, Since then you have scheduled two service call appointments due to cable issues on July 31, and December 27, On July 31, 2017, the technician replaced the cable receiver in the living room and a two-week service credit adjustment of $was applied onto your Cox accountOn December 27, 2017, d technician replaced several exterior fittings which resolved the technical issues you were experiencing On December 28, credit adjustments of $was applied onto your Cox account as compensation due to the service issues you were experiencing Per our records your initial promotional rate was $for cable and internet service The promotional rate that was discounted by $per month for the first months, from November 16, through November 14, 2017, and required a 2-year service agreement The promotional discount expired in November 14, at which time you downgraded your cable services due to pricing Your current monthly rate is $and will continue through the end of your service agreement on November 14, Please be advised our promotional offers/discounts are temporary and intended to be applied as a one-time discount to existing services and/or for new customers Best Regards,COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations TeamFederal BlvdSan Diego, CA
Dear Ms***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers We are more than happy to upgrade your cable receivers to the Contour boxes If you are interested in doing so, please contact me, directly, at so I can set up the appointment for you I will also ensure that I waive any installation fees for my technician to come out to your residence Please be advised that if you upgrade your cable receivers your monthly rate will not change I look forward to hearing from you Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here