Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you installed Cox services on July 9, At that time you were on a month promotional discount of $for Contour TV, HBO, Preferred Data and Premiere phone with a year service agreement You are still receiving a discount which is called a $step up that is valid through July 8, We apologize for any confusion this may have caused you but you are being charged correctly Best Regards, COX --------------------------------------------------------------------------------...⇄ The Executive Escalations Team - California
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you transferred your Cox services to your current address on October 25, At that time, you were placed on a promotional discount of $for months (valid from 10/25/through 10/24/18) The following promotional discount provided the following services: Ultimate TV Free Cable Rental Box Ultimate InternetPremier Phone The following charges is not part of the promotional discount as follows: FCC fee of $a monthmodem rental fee $for months Therefore, your monthly rate before tax is $and after tax, total of $ Unfortunately, when you went to the Cox store on December 5, the agent removed your promotional discount in error Therefore, you were being charged the full retail rate for services We have corrected the issue and backdated the promotional discount back to the original date as of October 25, thru October 24, Due to the inconvenience, our Team has issued a credit adjustment on your current billing statement from December 13, of $ The credit adjustment will reflect on your next billing statement Mr***, Cox does not compensate customers with lost time therefore we decline your request for a credit of $10,to be applied onto your Cox account We have provided the proper coaching and feedback to the various representatives that you were working with to rectify the issues on your Cox account We truly apologize for the inconvenience but want to assure you that the issue has been resolved Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA Tell us why here
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Per our phone conversation on January 9, 2018, we have a technician coming to your residence on Friday, January 12, We will be installing services at your new address at Carver Irvine, CA 92620- Please be advised the Cox technician will be there between 3-5pm Best Regards, [redacted] COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA Tell us why here
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers Our records show on March 29, Cox applied a $promotional discount onto your services for six monthsThe promotional discount was valid from March 29, through September 30, Our records show that on March 31, Cox installed a rental cable box to your residence and at that time we also added the [redacted] , per your request On April 1, Cox applied an additional promotional discount toward your cable services of $for months(Please be advised the $promotional discount is valid from April 1, through March 31, 2016.) The cost of the promotional cable discount does not apply toward the [redacted] and rental cable boxTherefore, you are paying an additional fee of $for the [redacted] and $rental fee towards your cable box On May 29, we shipped you a second rental cable box, per your requestWith the second rental cable box you have been charged an additional $as of March 31, [redacted] we are still charging you for the [redacted] at $a monthIf you decide to cancel the [redacted] , please call into Customer Care to cancel your subscription Lastly, I would like to take this opportunity to apologize for the representative that misinformed you on February 22, 2016, in regard to upgrading from the essential internet to the preferred internetIn reviewing your account, you have always subscribed to the preferred internet service I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Dear [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers The credit of $was applied onto your Cox account on August 2, You should be able to view the $credit adjustment online [redacted] , you expressed on your initial complaint to the Revdex.com that you were quoted $per month if you added cable services You also stated that you have PDF copies of the order confirmation Can you please forward the PDF files so I can research and see why were not able to honor the quoted price? I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Per our phone conversation that took place on September 14, our Fraud Department will mail and email you a Fraud packet Please make sure you fill out the packet so we can investigate your claim and hopefully have resolution for you I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Ms [redacted] , Thank you for this additional information As you stated in your complaint, you made a partial payment of $on June 12, 2014, which left a remaining balance of $for services already provided Cox mailed you a statement on June 14, and July 14, advising you of the remaining outstanding balance of $(see attached) Since payment was not received by the due dates referenced on the attached statements, your account was referred to our third-party collection agency for "non-payment" on services that were provided prior to disconnect Please contact me directly with any additional questions Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to the equipment balance on your former account As a good faith gesture, I have removed the outstanding equipment and your account will be credited during our nightly processing Please accept our apologies for any inconvenience we have caused you I am available for any additional questions and/or concerns you may have regarding your former Cox account My office hours are 7:30am to 4:00pm, Monday through Friday Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear [redacted] **, Thank you for allowing Cox the opportunity to provide you with your communication needs We are in receipt of your complaint letter addressed to the Revdex.com in regards to disputed calls to [redacted] As agreed during our conversation on October 30, 2015, Cox has reviewed your former and current account and did not see a history of calls to [redacted] As a result, we have issued credit for the disputed calls This credit will reflect on your next billing statement Please accept our apologies for any frustration we have caused you I am available for any additional questions and/or concerns you may have regarding your Cox account My office hours are 7:30am to 4:00pm, Monday through Friday Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear Ms***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers I want to assure you that there is nothing for you to do on your end to claim the $gift card Our Team (Executive Escalations Team) will ensure you receive the gift card in the mail after the day period In the meantime, if you have any questions or concerns regarding the status of your gift card, please contact our Team directly at or email at [email protected] Please be advised that we are in San Diego Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA Tell us why here
Dear [redacted] ***, Cox Communications (Cox) is in receipt of your rebuttal complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Please contact our third party collection agency regarding the write off balance from your closed Cox account [redacted] * [redacted] I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Executive Customer Resolutions Specialist, California [redacted] Tell us why here
Dear [redacted] ,Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers.On March 3, Cox California had a rate increase We notified all our customers on their February statement I have attached a copy of your February 21, billing statement reflecting the rate increase notification However, I reviewed your account and was able to apply a few discounts onto your account of $off a month for months The discounts are in valid from May 4, thru May 4, 2017.I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 9:00am to 5:30pm, Monday through Friday.Best Regards,COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] Monday through Friday, 9:00am-5:30pm
Dear [redacted] , Please accept our apologies for the delay in our responseIn reviewing your account, it appears that our Network Operations team was able to resolve your service concern on November 9, If you are still experiencing issues, please contact our technical support team for further assistance Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I would not have downgraded my service to the TV Economy Package if I did not get those same channels in the On Demand which is what I was told by the first Rep when I called to reduce my rate The Second Representative that I spoke to regarding these On Demand Channels went so far as to say...."That with any package you get, you will also get those same channels in On Demand" So it is evident that either the Reps are told to agree to what I am asking and then giving me a different package....the Old "Bait and Switch" tactic....or the Reps are not informed of the limitations of each package Maybe they need more training Either answer is not acceptableI wanted what I was told I was going to receive If they can't deliver, then that is not my problem If these conversations were recorded as they suggest that they are...why don't you listen to them and tell me exactly what I was offered.] Regards, [redacted]
Dear Ms***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers In reviewing your former Cox account, it appears there was an unreturned equipment fee along with an early termination fee that was charged onto your accountHowever, I have removed the unreturned equipment fee and waived the early termination charge as a credit toward your former Cox accountAt this time, you do not owe any monies to Cox Communications I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California tel 866-570-toll Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Ms [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show on April 1, you downgraded your cable services from the Advance TV package to the TV Economy package due to your monthly recurring charges being too high On April 13, you contacted Cox regarding the On Demand channel and that you were not receiving it The representative explained to you that the TV Economy package does not include the On Demand channel Therefore you requested to remove the TV Economy package from your account and add back on the Advance TV package Our records show we received a partial payment of $on May 27, which paid a portion of your April 13, statement At this time, you have a balance of $that is owed to Cox April 13, statement = $105.24May 13, statement = $179.71June 12, statement = $ (I have attached a copy of your statements for your review/records.) I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Dear [redacted] , Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to disputed charges on your accountI have conducted a review of your account and have determined the following: Our records show that since August 2015, you have been billed a modem rental fee On January 11, 2016, you spoke with one of our customer service representatives and the disputed charges were creditedA total credit of $was applied to your account and will post on your next billing statement Please accept our apologies for any frustration we may have caused you and your familyI am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you installed Cox services on July 9, At that time you were on a month promotional discount of $for Contour TV, HBO, Preferred Data and Premiere phone with a year service agreement You are still receiving a discount which is called a $step up that is valid through July 8, We apologize for any confusion this may have caused you but you are being charged correctly Best Regards, COX --------------------------------------------------------------------------------...⇄ The Executive Escalations Team - California
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you transferred your Cox services to your current address on October 25, At that time, you were placed on a promotional discount of $for months (valid from 10/25/through 10/24/18) The following promotional discount provided the following services: Ultimate TV Free Cable Rental Box Ultimate InternetPremier Phone The following charges is not part of the promotional discount as follows: FCC fee of $a monthmodem rental fee $for months Therefore, your monthly rate before tax is $and after tax, total of $ Unfortunately, when you went to the Cox store on December 5, the agent removed your promotional discount in error Therefore, you were being charged the full retail rate for services We have corrected the issue and backdated the promotional discount back to the original date as of October 25, thru October 24, Due to the inconvenience, our Team has issued a credit adjustment on your current billing statement from December 13, of $ The credit adjustment will reflect on your next billing statement Mr***, Cox does not compensate customers with lost time therefore we decline your request for a credit of $10,to be applied onto your Cox account We have provided the proper coaching and feedback to the various representatives that you were working with to rectify the issues on your Cox account We truly apologize for the inconvenience but want to assure you that the issue has been resolved Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA Tell us why here
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Per our phone conversation on January 9, 2018, we have a technician coming to your residence on Friday, January 12, We will be installing services at your new address at Carver Irvine, CA 92620- Please be advised the Cox technician will be there between 3-5pm Best Regards, [redacted] COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA Tell us why here
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers Our records show on March 29, Cox applied a $promotional discount onto your services for six monthsThe promotional discount was valid from March 29, through September 30, Our records show that on March 31, Cox installed a rental cable box to your residence and at that time we also added the [redacted] , per your request On April 1, Cox applied an additional promotional discount toward your cable services of $for months(Please be advised the $promotional discount is valid from April 1, through March 31, 2016.) The cost of the promotional cable discount does not apply toward the [redacted] and rental cable boxTherefore, you are paying an additional fee of $for the [redacted] and $rental fee towards your cable box On May 29, we shipped you a second rental cable box, per your requestWith the second rental cable box you have been charged an additional $as of March 31, [redacted] we are still charging you for the [redacted] at $a monthIf you decide to cancel the [redacted] , please call into Customer Care to cancel your subscription Lastly, I would like to take this opportunity to apologize for the representative that misinformed you on February 22, 2016, in regard to upgrading from the essential internet to the preferred internetIn reviewing your account, you have always subscribed to the preferred internet service I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Dear [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers The credit of $was applied onto your Cox account on August 2, You should be able to view the $credit adjustment online [redacted] , you expressed on your initial complaint to the Revdex.com that you were quoted $per month if you added cable services You also stated that you have PDF copies of the order confirmation Can you please forward the PDF files so I can research and see why were not able to honor the quoted price? I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Per our phone conversation that took place on September 14, our Fraud Department will mail and email you a Fraud packet Please make sure you fill out the packet so we can investigate your claim and hopefully have resolution for you I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Ms [redacted] , Thank you for this additional information As you stated in your complaint, you made a partial payment of $on June 12, 2014, which left a remaining balance of $for services already provided Cox mailed you a statement on June 14, and July 14, advising you of the remaining outstanding balance of $(see attached) Since payment was not received by the due dates referenced on the attached statements, your account was referred to our third-party collection agency for "non-payment" on services that were provided prior to disconnect Please contact me directly with any additional questions Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to the equipment balance on your former account As a good faith gesture, I have removed the outstanding equipment and your account will be credited during our nightly processing Please accept our apologies for any inconvenience we have caused you I am available for any additional questions and/or concerns you may have regarding your former Cox account My office hours are 7:30am to 4:00pm, Monday through Friday Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear [redacted] **, Thank you for allowing Cox the opportunity to provide you with your communication needs We are in receipt of your complaint letter addressed to the Revdex.com in regards to disputed calls to [redacted] As agreed during our conversation on October 30, 2015, Cox has reviewed your former and current account and did not see a history of calls to [redacted] As a result, we have issued credit for the disputed calls This credit will reflect on your next billing statement Please accept our apologies for any frustration we have caused you I am available for any additional questions and/or concerns you may have regarding your Cox account My office hours are 7:30am to 4:00pm, Monday through Friday Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear Ms***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers I want to assure you that there is nothing for you to do on your end to claim the $gift card Our Team (Executive Escalations Team) will ensure you receive the gift card in the mail after the day period In the meantime, if you have any questions or concerns regarding the status of your gift card, please contact our Team directly at or email at [email protected] Please be advised that we are in San Diego Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA Tell us why here
Dear [redacted] ***, Cox Communications (Cox) is in receipt of your rebuttal complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Please contact our third party collection agency regarding the write off balance from your closed Cox account [redacted] * [redacted] I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Executive Customer Resolutions Specialist, California [redacted] Tell us why here
Dear [redacted] ,Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers.On March 3, Cox California had a rate increase We notified all our customers on their February statement I have attached a copy of your February 21, billing statement reflecting the rate increase notification However, I reviewed your account and was able to apply a few discounts onto your account of $off a month for months The discounts are in valid from May 4, thru May 4, 2017.I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 9:00am to 5:30pm, Monday through Friday.Best Regards,COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] Monday through Friday, 9:00am-5:30pm
Dear [redacted] , Please accept our apologies for the delay in our responseIn reviewing your account, it appears that our Network Operations team was able to resolve your service concern on November 9, If you are still experiencing issues, please contact our technical support team for further assistance Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I would not have downgraded my service to the TV Economy Package if I did not get those same channels in the On Demand which is what I was told by the first Rep when I called to reduce my rate The Second Representative that I spoke to regarding these On Demand Channels went so far as to say...."That with any package you get, you will also get those same channels in On Demand" So it is evident that either the Reps are told to agree to what I am asking and then giving me a different package....the Old "Bait and Switch" tactic....or the Reps are not informed of the limitations of each package Maybe they need more training Either answer is not acceptableI wanted what I was told I was going to receive If they can't deliver, then that is not my problem If these conversations were recorded as they suggest that they are...why don't you listen to them and tell me exactly what I was offered.] Regards, [redacted]
Dear Ms***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers In reviewing your former Cox account, it appears there was an unreturned equipment fee along with an early termination fee that was charged onto your accountHowever, I have removed the unreturned equipment fee and waived the early termination charge as a credit toward your former Cox accountAt this time, you do not owe any monies to Cox Communications I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California tel 866-570-toll Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Ms [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show on April 1, you downgraded your cable services from the Advance TV package to the TV Economy package due to your monthly recurring charges being too high On April 13, you contacted Cox regarding the On Demand channel and that you were not receiving it The representative explained to you that the TV Economy package does not include the On Demand channel Therefore you requested to remove the TV Economy package from your account and add back on the Advance TV package Our records show we received a partial payment of $on May 27, which paid a portion of your April 13, statement At this time, you have a balance of $that is owed to Cox April 13, statement = $105.24May 13, statement = $179.71June 12, statement = $ (I have attached a copy of your statements for your review/records.) I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Dear [redacted] , Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to disputed charges on your accountI have conducted a review of your account and have determined the following: Our records show that since August 2015, you have been billed a modem rental fee On January 11, 2016, you spoke with one of our customer service representatives and the disputed charges were creditedA total credit of $was applied to your account and will post on your next billing statement Please accept our apologies for any frustration we may have caused you and your familyI am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]