Dear [redacted] ***, Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to a recent credit inquiry conducted by our sales teamIn consideration of your request to have this inquiry deleted from your credit file, I have reviewed your account and have determined the following: On December 18, you placed an order for Cox Premier internet serviceIn reviewing the call, the sales representative asked you for your social security number in which you provided in order to determine whether or not a deposit would be requiredThe call revealed that you were not required to pay a deposit based on the results of the credit inquiry Based on this information, we must respectfully deny your request to have this inquiry removed from your account nor can we have the address associated with the inquiry removed I am available for any additional questions and/or concerns you may have regarding your Cox accountMy office hours are 8:30am to 5:00pm, Monday through Friday Best Regards, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear Mr [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to the contract you agreed to on April 4, In reviewing your account and the attached contract, you have a 30-day grace period before the contract agreement is binding On behalf of the Cox organization, I apologize if this was not explained to you Our records show that on May 5, 2015, you disconnected your Cox account It disheartens us to know that we have lost you as a customer I have placed notes on your account to ensure that you will not be billed any fees for disconnecting on day of your contract In addition, I have credited the remaining service balance of $ Mr [redacted] , please feel free to contact me directly with any additional questions and/or concerns you may have regarding your former Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear [redacted] ,Cox Communications (Cox) is in receipt of your second rebuttal complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers.Ms [redacted] as I explained to you over the phone, your monthly recurring charge on your Cox account is $plus taxes Per the recorded phone calls, we did not promise you a monthly rate of $a month, with the level of services you currently have If you choose to downgrade/disconnect your Cox services please feel contact our Customer Care team at [redacted] I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 9:00am to 5:30pm, Monday through Friday.Best Regards,COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, CaliforniatollFederal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show on April 11, Cox installed cable, internet, and phone services at your residence Your services are currently on a promotional offer for Advanced TV, HBO, Preferred internet, and Premiere phone services for $for months However, the promotional offer does not include DVR service and equipment/FCC fees Therefore the extra fees you are paying for is the following: $DVR service$off for months = $a month $monthly cable box rental fee$x boxes = $a month $telephone FCC fee a month At this time your monthly recurring charges with the promotional offer, DVR service, and equipment/FCC fees is $before tax and after tax estimated total is $a month I have attached your monthly billing statements for your review and for your records Unfortunately, on June 3, your service was temporarily disconnected due to non-payment however a payment of $was paid on June 4, which reconnected your services The payment of $paid for your April 13, statement (services for April 11, through May 10, 2016) Currently, you have a past due balance of $from your May 13, statement (services for May 11, through June 10, 2016) and a current balance of $from your June 12, statement (services for June 11, through July 10, 2016) for a total balance of $ Your current statement of $includes a reconnection fee of $ Our records show that on June 21, we have attempted to explain to [redacted] the monthly charges onto your Cox account I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted]
[redacted] , Thank you for agreeing to pay the service balance on the accountIf you also have outstanding Cox equipment, this will need to be returned immediately as your account has been billed Once you have satisfied the service balance and returned any outstanding equipment, as a good faith gesture, Cox will waive the early termination fee(s)In addition, we will have your credit report updated as "paid in full" Please contact me directly once the service balance has been paid Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Thanks I appreciate the help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear I called them over a month ago, now they are saying weeks, absolutely unacceptable when you have someone's money you give it back immediately not make them wait months amd keep their money, that is considered stealing as far as I can seeI needed that money for groceries /gas etcThe reason the bill got paid twice was because I had fraud on my bank account someone stole hundreds of dollars from me so I ended up switching banks because of all of that mess and the problems I have with that bankNow its been how long and I never got the money they kept my money and wsited until I had another bill dueI needed my money then, I got paid more times I couldve psid my next months bill a month later, now they kept my money and of course there's another bill dueThey basically stole from me, kept what didn't belong to them,lied to me, gave me the run around, are still doing so andwhen I paid you its my money, you should refund me immediately however I request, they said if I had paid with a card they couldve done it right away but because it was a bill pay bank check I had to wait, makes no sense you have an overpayment credit you give it back to them [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customersOur records show you have a write off balance of $that our third party collection agency has attempted to collect from you On May 18, Cox has decided to remove the write off balance from your closed Cox account Once the credit adjustment of $has been applied onto your Cox account then the third party collection agency will be notified and will close your account Best Regards, COX - California----------------------------------------------------------------------...⇄ Escalations TeamFederal BlvdSan Diego CA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ConsumerMost Recent MessageDate Sent: 10/16/12:07:PMI do not agree to the way Cox chose to settle thingsI never received a voicemail from a supervisor and was initially told that there are no supervisors available to speak toI would like my account credited for my current billI was told the only thing that could be done was a $credit on my accountThat is absolutely not acceptable being that my bank account was fraudulently charged without my consent and caused me a financial set back with other billsAgain, I did pay the balance on the 13th however I would like my account credited for the $that was charged without my consent and no penalties for canceling my cable service Regards, [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you are on a year promotional offer for the following services for $ Cable TV HBO Record DVR servicePreferred DataEssential phone service This promotional offer is valid from March 5, through March 4, You also have a promotional discount for mini-boxes free rental valid from March 9, through November 10, Mr [redacted] , please be advised the year promotional offer does not include the cable receiver rental fee of $a month after months The cable receiver rental was free for the first year only from March 5, through March 4, The cable receiver is a separate charge from the promotional offer for the second yearTherefore your monthly recurring charge before tax is $and after tax total is $ If you choose to leave Cox, please let me know so I can waive any early termination fees I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers Our records show that you received the Advanced TV and Essential Data services for $for months with a year Price Lock Guarantee (PLG)However, you added DVR service for $11.99, a rental cable box for $8.50, and a rental modem of $for a monthly feeOur records show you currently have a $off discount for your DVR services for months so the monthly fee is $ [redacted] your monthly charge for months is $and after tax total it is $Our records show that you have ordered movies in the last couple of months and please be advised the movie fees are separate from your monthly charge I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] toll Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
[redacted] , As previously stated (and documentation provided), since you had not made your first (three) payments by their due dates, you do not qualify for the gift card promotion At this time, Cox must respectfully deny your request for the gift cards as you do not qualify Best Regards, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below --------------------------------------------------------------------------------...⇄ [redacted] .Thanks for your replyAs I stated in the previous message, the refund issue with Cox involves both our old and new Cox accountsThe total refund therefor has two parts: $= $109.99(old) + $33(new)A family number is the holder of the old accountI am the holder of the new accountI filed this complaint to deal with the tangled issues together.I am not sure whether I understand your reply correctlyDo you suggest that my family member(old account holder) should filed a new complaint as well?Thanks Regards, [redacted] ***
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers First and foremost I would like to apologize for the inconvenience we put you through regarding the $early termination fee Per our phone conversation that took place on October 21, 2016, the early termination fee was waived on your closed Cox account on October 10, In the event you receive another billing statement from Cox, please contact me, directly, so I can ensure we address this error in a timely manner I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I HAVE ALREADY CALLED COX CABLE MANY TIMes about this , I WOULD LIKE DIRECT PHONE NUMBER FOR SUPERVISOR - I WANT DIRECT PHONE NUMBER, I HAVCE CALLED MANY TIMES ABOUT THISI AM TIRED OF THE RUN AROUND, I HAVE SPENT HOURS ON THE PHONE ABOUT THIS ISSUE MANYTIMESAND ITS STILLLL NOT FIXED AS OF TODAYIF COX CABLE TRUELY WANTS TO HELP ME, THEY WILL ASK NO MORE QUESTIONS , THEY WILL GIVE ME DIRECT NUMBER AND NAME OF A PERSON I CAN CALL DIRECTLY WITH OUT GETTING THE RUN AROUND WITH MY CALL BEING DROPED, DISCONECTED, TRANSFERED OVER AND OVER AGAINSEND ME NAMEDIRECT EXTENSION , PHONE NUMBER AND OFFICE HOURS Regards, ***, ***
Dear [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Thank you for providing the correct service address that your are disputing at [redacted] *** Our records show the balance of $is owed to Cox The following charges owed to Cox are as follows: $ Service Period April 11, through May 10, $ Unreturned Cox equipment $ Unreturned Cox equipment $ Unreturned Cox equipment $ Grand total Our records show that you had a dispute with your roommate regarding the missing Cox equipment At that time we have advised you to file a police report regarding the missing Cox equipment If you have filed a police report, please provide Cox a copy of the report so we can waive the equipment charges I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, [redacted] [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satified with 10% No other incentive was offered due to the lack of service (customer and internet connection) Nobody once said for your troubles since we can't change your rate (lie) we will raise your internet speeds, or offer cable Pathetic Regards, [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show on January 30, you added cable and upgraded your internet from essential to premiere internet On March 2, the cable service was disconnected and your premiere internet was downgraded to the starter internet for $a month When the services was disconnected a prorate credit adjustment of $was applied onto your Cox account from billing period March 2, thru March 27, (Please be advised Cox bills our customers a month ahead.) Mr [redacted] since you are on autopay, a payment of $will be deducted from your Visa credit card on March 17, The amount due is for services from February 28, through March 27, I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Ms [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers I have received confirmation that your check was issued today, August 12, 2016, and it will take 7-business days for you to receive the check by mail I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to provide your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to the billing on your account I have reviewed your account and have determined the following: Our records show that on December 12, 2012, you signed up for a Cox bundle which included the following services: · Advanced cable · High speed internet · Cox digital telephone o Active Lifestyle package required for bundle As are result of you bundling your services, you received a monthly discount of $ In your complaint letter, you are disputing the Active Lifestyle package and are requesting a refund If we honor this request, it will result in us billing you back the discounts you received ($- $= $10.49) · $x 29-months = $would be billed back to your account You also state in your complaint letter that Cox has overcharged you$for in error Review of your account indicates that we inadvertently billed you for equipment charges totaling $ This was credited back to your account on May 19, Your account currently has a credit balance of $which has been refunded back to your [redacted] card ending in *** Please allow 3-business days for processing Ms [redacted] , Cox would like to apologize for its error and are hopeful that we will be able to restore your faith in us Please feel free to contact me directly with any additional questions and/or concerns Respectfully, [redacted] Office of the Regional Manager Cox Communications, California ###-###-####
Dear [redacted] ***, Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to a recent credit inquiry conducted by our sales teamIn consideration of your request to have this inquiry deleted from your credit file, I have reviewed your account and have determined the following: On December 18, you placed an order for Cox Premier internet serviceIn reviewing the call, the sales representative asked you for your social security number in which you provided in order to determine whether or not a deposit would be requiredThe call revealed that you were not required to pay a deposit based on the results of the credit inquiry Based on this information, we must respectfully deny your request to have this inquiry removed from your account nor can we have the address associated with the inquiry removed I am available for any additional questions and/or concerns you may have regarding your Cox accountMy office hours are 8:30am to 5:00pm, Monday through Friday Best Regards, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear Mr [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to the contract you agreed to on April 4, In reviewing your account and the attached contract, you have a 30-day grace period before the contract agreement is binding On behalf of the Cox organization, I apologize if this was not explained to you Our records show that on May 5, 2015, you disconnected your Cox account It disheartens us to know that we have lost you as a customer I have placed notes on your account to ensure that you will not be billed any fees for disconnecting on day of your contract In addition, I have credited the remaining service balance of $ Mr [redacted] , please feel free to contact me directly with any additional questions and/or concerns you may have regarding your former Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear [redacted] ,Cox Communications (Cox) is in receipt of your second rebuttal complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers.Ms [redacted] as I explained to you over the phone, your monthly recurring charge on your Cox account is $plus taxes Per the recorded phone calls, we did not promise you a monthly rate of $a month, with the level of services you currently have If you choose to downgrade/disconnect your Cox services please feel contact our Customer Care team at [redacted] I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 9:00am to 5:30pm, Monday through Friday.Best Regards,COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, CaliforniatollFederal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show on April 11, Cox installed cable, internet, and phone services at your residence Your services are currently on a promotional offer for Advanced TV, HBO, Preferred internet, and Premiere phone services for $for months However, the promotional offer does not include DVR service and equipment/FCC fees Therefore the extra fees you are paying for is the following: $DVR service$off for months = $a month $monthly cable box rental fee$x boxes = $a month $telephone FCC fee a month At this time your monthly recurring charges with the promotional offer, DVR service, and equipment/FCC fees is $before tax and after tax estimated total is $a month I have attached your monthly billing statements for your review and for your records Unfortunately, on June 3, your service was temporarily disconnected due to non-payment however a payment of $was paid on June 4, which reconnected your services The payment of $paid for your April 13, statement (services for April 11, through May 10, 2016) Currently, you have a past due balance of $from your May 13, statement (services for May 11, through June 10, 2016) and a current balance of $from your June 12, statement (services for June 11, through July 10, 2016) for a total balance of $ Your current statement of $includes a reconnection fee of $ Our records show that on June 21, we have attempted to explain to [redacted] the monthly charges onto your Cox account I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted]
[redacted] , Thank you for agreeing to pay the service balance on the accountIf you also have outstanding Cox equipment, this will need to be returned immediately as your account has been billed Once you have satisfied the service balance and returned any outstanding equipment, as a good faith gesture, Cox will waive the early termination fee(s)In addition, we will have your credit report updated as "paid in full" Please contact me directly once the service balance has been paid Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Thanks I appreciate the help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear I called them over a month ago, now they are saying weeks, absolutely unacceptable when you have someone's money you give it back immediately not make them wait months amd keep their money, that is considered stealing as far as I can seeI needed that money for groceries /gas etcThe reason the bill got paid twice was because I had fraud on my bank account someone stole hundreds of dollars from me so I ended up switching banks because of all of that mess and the problems I have with that bankNow its been how long and I never got the money they kept my money and wsited until I had another bill dueI needed my money then, I got paid more times I couldve psid my next months bill a month later, now they kept my money and of course there's another bill dueThey basically stole from me, kept what didn't belong to them,lied to me, gave me the run around, are still doing so andwhen I paid you its my money, you should refund me immediately however I request, they said if I had paid with a card they couldve done it right away but because it was a bill pay bank check I had to wait, makes no sense you have an overpayment credit you give it back to them [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customersOur records show you have a write off balance of $that our third party collection agency has attempted to collect from you On May 18, Cox has decided to remove the write off balance from your closed Cox account Once the credit adjustment of $has been applied onto your Cox account then the third party collection agency will be notified and will close your account Best Regards, COX - California----------------------------------------------------------------------...⇄ Escalations TeamFederal BlvdSan Diego CA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ConsumerMost Recent MessageDate Sent: 10/16/12:07:PMI do not agree to the way Cox chose to settle thingsI never received a voicemail from a supervisor and was initially told that there are no supervisors available to speak toI would like my account credited for my current billI was told the only thing that could be done was a $credit on my accountThat is absolutely not acceptable being that my bank account was fraudulently charged without my consent and caused me a financial set back with other billsAgain, I did pay the balance on the 13th however I would like my account credited for the $that was charged without my consent and no penalties for canceling my cable service Regards, [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you are on a year promotional offer for the following services for $ Cable TV HBO Record DVR servicePreferred DataEssential phone service This promotional offer is valid from March 5, through March 4, You also have a promotional discount for mini-boxes free rental valid from March 9, through November 10, Mr [redacted] , please be advised the year promotional offer does not include the cable receiver rental fee of $a month after months The cable receiver rental was free for the first year only from March 5, through March 4, The cable receiver is a separate charge from the promotional offer for the second yearTherefore your monthly recurring charge before tax is $and after tax total is $ If you choose to leave Cox, please let me know so I can waive any early termination fees I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers Our records show that you received the Advanced TV and Essential Data services for $for months with a year Price Lock Guarantee (PLG)However, you added DVR service for $11.99, a rental cable box for $8.50, and a rental modem of $for a monthly feeOur records show you currently have a $off discount for your DVR services for months so the monthly fee is $ [redacted] your monthly charge for months is $and after tax total it is $Our records show that you have ordered movies in the last couple of months and please be advised the movie fees are separate from your monthly charge I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] toll Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
[redacted] , As previously stated (and documentation provided), since you had not made your first (three) payments by their due dates, you do not qualify for the gift card promotion At this time, Cox must respectfully deny your request for the gift cards as you do not qualify Best Regards, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below --------------------------------------------------------------------------------...⇄ [redacted] .Thanks for your replyAs I stated in the previous message, the refund issue with Cox involves both our old and new Cox accountsThe total refund therefor has two parts: $= $109.99(old) + $33(new)A family number is the holder of the old accountI am the holder of the new accountI filed this complaint to deal with the tangled issues together.I am not sure whether I understand your reply correctlyDo you suggest that my family member(old account holder) should filed a new complaint as well?Thanks Regards, [redacted] ***
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers First and foremost I would like to apologize for the inconvenience we put you through regarding the $early termination fee Per our phone conversation that took place on October 21, 2016, the early termination fee was waived on your closed Cox account on October 10, In the event you receive another billing statement from Cox, please contact me, directly, so I can ensure we address this error in a timely manner I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I HAVE ALREADY CALLED COX CABLE MANY TIMes about this , I WOULD LIKE DIRECT PHONE NUMBER FOR SUPERVISOR - I WANT DIRECT PHONE NUMBER, I HAVCE CALLED MANY TIMES ABOUT THISI AM TIRED OF THE RUN AROUND, I HAVE SPENT HOURS ON THE PHONE ABOUT THIS ISSUE MANYTIMESAND ITS STILLLL NOT FIXED AS OF TODAYIF COX CABLE TRUELY WANTS TO HELP ME, THEY WILL ASK NO MORE QUESTIONS , THEY WILL GIVE ME DIRECT NUMBER AND NAME OF A PERSON I CAN CALL DIRECTLY WITH OUT GETTING THE RUN AROUND WITH MY CALL BEING DROPED, DISCONECTED, TRANSFERED OVER AND OVER AGAINSEND ME NAMEDIRECT EXTENSION , PHONE NUMBER AND OFFICE HOURS Regards, ***, ***
Dear [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Thank you for providing the correct service address that your are disputing at [redacted] *** Our records show the balance of $is owed to Cox The following charges owed to Cox are as follows: $ Service Period April 11, through May 10, $ Unreturned Cox equipment $ Unreturned Cox equipment $ Unreturned Cox equipment $ Grand total Our records show that you had a dispute with your roommate regarding the missing Cox equipment At that time we have advised you to file a police report regarding the missing Cox equipment If you have filed a police report, please provide Cox a copy of the report so we can waive the equipment charges I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, [redacted] [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satified with 10% No other incentive was offered due to the lack of service (customer and internet connection) Nobody once said for your troubles since we can't change your rate (lie) we will raise your internet speeds, or offer cable Pathetic Regards, [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show on January 30, you added cable and upgraded your internet from essential to premiere internet On March 2, the cable service was disconnected and your premiere internet was downgraded to the starter internet for $a month When the services was disconnected a prorate credit adjustment of $was applied onto your Cox account from billing period March 2, thru March 27, (Please be advised Cox bills our customers a month ahead.) Mr [redacted] since you are on autopay, a payment of $will be deducted from your Visa credit card on March 17, The amount due is for services from February 28, through March 27, I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Ms [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers I have received confirmation that your check was issued today, August 12, 2016, and it will take 7-business days for you to receive the check by mail I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to provide your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to the billing on your account I have reviewed your account and have determined the following: Our records show that on December 12, 2012, you signed up for a Cox bundle which included the following services: · Advanced cable · High speed internet · Cox digital telephone o Active Lifestyle package required for bundle As are result of you bundling your services, you received a monthly discount of $ In your complaint letter, you are disputing the Active Lifestyle package and are requesting a refund If we honor this request, it will result in us billing you back the discounts you received ($- $= $10.49) · $x 29-months = $would be billed back to your account You also state in your complaint letter that Cox has overcharged you$for in error Review of your account indicates that we inadvertently billed you for equipment charges totaling $ This was credited back to your account on May 19, Your account currently has a credit balance of $which has been refunded back to your [redacted] card ending in *** Please allow 3-business days for processing Ms [redacted] , Cox would like to apologize for its error and are hopeful that we will be able to restore your faith in us Please feel free to contact me directly with any additional questions and/or concerns Respectfully, [redacted] Office of the Regional Manager Cox Communications, California ###-###-####