Dear [redacted] , Cox Communications (Cox) is in receipt of your second “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Unfortunately, it appears the sales representative that was assisting you at the time of the sale was not familiar with the offer he made to you Feedback and proper coaching has been provided to the sales representative I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX [redacted] [redacted]
Revdex.com: First of all, thank you for taking the time to review and follow up on this matter I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me after the attached email would also be reviewed by Revdex.com and Cox It is in regards to my communication with [redacted] at Cox based out of Omaha and it is in detail This e-mail was sent to her on Nov1, and again on Nov3rd and 7th No response was received Also the reason it took me awhile to request a technician to come out, it was because Cox kept telling me that they would charge me for the technician to come out to my house I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you again Regards, [redacted]
Dear Mr [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your recent install We have reviewed your account and have determined the following: Our records show that when you placed your online order, there was an error in the promotional rate that was listed The website listed your total savings as the monthly recurring rate We thank you for bringing this error to our attention As a result of this error, we have issued a lump sum credit to your account in the amount of $ This amount was figured as follows: Amount you are being billed: $(not including taxes and fees) Amount quoted online: $(not including taxes and fees) Difference: $x 12-months = $(not including taxes and fees) $(including taxes and fees) Please accept our apologies for any inconvenience this has caused you I am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers Our records show that we offered you the Flexwatch discount for $which has our Starter cable (channels thru 22, 95, 97, 136, 807, 808, 810, 811, – 815), [redacted] with internet service only However, per the Revdex.com complaint, you stated you like to watch VHand receive DVR servicesTherefore the extra charges on your account are for the Essential cable and DVR servicesWith these two extra features, we are unable to lower your monthly bill of $86.00, per your request on the Revdex.com complaint Therefore at this time, you currently have Expanded (Starter & Essential) cable (channels thru 96, 112, 136, and 338), [redacted] ***, DVR service and the Preferred internet for $plus tax is $for monthsCurrently you have a discount of $off for months If you would like to downgrade your services please feel free to contact me, directly, and I am more than happy to go over your options I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] ***, Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] *oll Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I don't recall downgrading the serviceI called to ask why my rate went up from $to $within a few months and I was offered a 20% discount which would be $and I accepted thatIt is hard to believe the rate went up again the next month to $Something is fishy here! Regards, [redacted]
Dear [redacted] , Cox Communications (Cox) is in receipt of your rebuttal complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers Per our phone conversation that took place on April 5, I explained that I was able to review the two recorded phone calls that took place on December 17, and December 26, The first representative quoted you $with the FlexWatch package and you agreed to the packageTherefore your services were installed on December 23, On December 26, you called back into Sales and explained that you were not receiving all the channels and that is when you agreed to upgrade your services to the Essential cable package and also added DVR servicesThe representative on December 26, went over the new charges of $with your husband, Dallas Layne, and he agreed to the change and pricing However, when I spoke with you April 5, you stated you spoke with a different sales representative that quoted you $even after you upgraded to the Essential cable and DVR servicesPlus you stated that your husband never spoke with any sales representative regarding the upgrade of services Unfortunately, with the upgrade of your services we are unable to charge you a monthly rate to $I explained that you have the deepest discounts we can apply toward your account with the level of services you have You have explained to me that you will speak with your husband on what next steps you will do regarding your Cox servicesIf you decide to downgrade/disconnect your Cox services please feel free to contact me to start the process I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] toll Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Dear Mr***, Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your concerns about Cox’s “Go All -Digital” transition Cox appreciates that this change will affect our customers who have either never used Cox provided equipment or have cable ready television sets In an effort to ease the transition, Cox is providing a variety of discounts for the new mini-boxes To find out which discounts you are eligible to receive, please contact Cox customer service 888-222-or visit one of our retail stores We are moving with the industry standard to provide you a purely digital picture on every TV Most TV providers have moved or are soon moving to a digital only service As a Cox customer, benefits you'll see include better picture quality, more channels and an on-screen guide All TVs that are connected directly to the cable outlet on the wall will be affected when we make the transition to all digital The mini-box will be required to continue receiving television signals once the transition is completed Please call the above referenced number if you have any additional questions and/or concerns Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear Ms***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers First and foremost, I truly apologize that you’ve been having ongoing data issues with your Cox services On July 24, I contacted you via phone at [redacted] and left a voicemail Are you still having data issues? If so, can you please contact me, directly, so I can schedule and ensure that my senior level technician comes out to your residence to fix the issue? At the meantime, I issued a one month courtesy credit onto your Cox account of $Please be advised the credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Mr [redacted] , Cox would like to take the opportunity to address your complaint letter with the Revdex.com as we have addressed with your complaint to the FCC Our records show that you contacted our Cox technical support on September 5th and 6th to report slow speeds It was explained to you that your personal modem (not a Cox rental), needed to be upgraded in order to achieve the advertised speeds for the Preferred internet that you subscribe to (Mbps down Mbps up) Mr***, our records show that you have had the same modem on your account since your internet install on 4/28/ In addition, prior to your complaint letters, your last data trouble call was 8/6/when the drop (outside cable) was replaced As mentioned in our response to the FCC, I personally left you messages to return my call If/when you return my call, I will arrange for a technician to go out with a test modem to validate our recommendation of a new modem purchase Please let me know if you need any additional information Respectfully,
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to serve your communication need We are in receipt of your complaint letter filed with the Revdex.com in regards to the disputed modem charge that was billed to your account In reviewing your account, it appears that the equipment charge has been removed from your account A credit in the amount of $was applied to your account on July 10, A refund check was mailed to your billing address of: [redacted] Please accept our apologies for any inconvenience this may have caused you I am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers Our records show on January 23, Cox charged you a $installation fee at your former account at [redacted] ***The $installation fee was moved to your active account at [redacted] *** Our records show on February 10, we charged you a self-activation fee of $20.00, however, we waived that charge and applied a credit back onto your account of $on February 29, On February 13, an “trouble call” appointment was scheduled between 5:00pm – 6:30pm to come out to your residence to look into your internet issuesCox charged you a $fee for the appointment [redacted] , at this time, I have waived the installation and trouble call fee onto your Cox accountA credit of $will reflect on your next billing statement on March 24, I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers I apologize for the confusion regarding your Cox services and monthly recurring charges Our records show as of May 3, the cable services was disconnected and your internet is still active Therefore your new monthly recurring charge for months is $ Our records also show you are still in a year service agreement from March 30, through March 29, If you choose to disconnect your internet services please contact me, directly, so I can ensure you will not be charged any early termination fees I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX [redacted] [redacted] Tell us why here
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Unfortunately since you have a balance owed to Cox you may continue to receive collection phone calls from Cox At the end of July your account is scheduled to go to our third party collection agency unless you pay the balance in full We strongly encourage you to work with the collections department to settle the unpaid balance and to avoid your account going to a third party collection agency I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers I apologize that your Sales rep did not go over the rebate policy and what needed to be done in order to receive your $gift cardOn March 31, I called you at [redacted] and left you a voicemail to contact me regarding the rebate At this time, I would like to offer you a $credit that would be applied onto your Cox accountPlease let me know if you would agree to thisThere will be no credit applied onto your account until I hear from you I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Dear [redacted] ,Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers.First and foremost, I apologize for your recent experience with attempting to get cable service with Cox Communications If you are interested in ordering cable services, again, please contact our Executive Escalations Team, directly, to ensure that you receive the services you are requesting Due to the inconvenience it appears we applied a 20% discount onto your internet services along with 35% off discount on your modem rental fee for months I have also issued a month credit toward your internet services of $in which it will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 9:00am to 5:30pm, Monday through Friday.Best Regards,COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] ***Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Dear Mr***, I would first like to apologize for the delay in responding to your calls I have unexpectedly been out of the office I am hopeful that our senior technician that came to your home on July 31, was able to resolve your service concern If you are still experiencing issues, please feel free to contact me directly at [redacted] Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below She should read the NOTES to see how many times I called about the same issue, it wasnt for just one timeI al already aware of this credit-I also wanted to discuss my other services that others couldnt help me with - Im tired of the run around, I been disconected so manytimes, and spent hours on the phone- most calls usually take way to long and result in not being resolved- I always ask them to make notes about how manytimes I CALLED and wny I called I have called [redacted] d and spoke to someone by chance that knows her HE says that there are very few people there that take these complaints and its a small department, this is probably why it takes so long for her to even reply to my messages through the Revdex.com website I have called and left messages on her voice mail and never got a return phone call, none of these emails address the manytimes I mentioned calls to herIf she is to busy to return my call or answer the phone durring office hours, maybe it would be nice to give me a few peoples phone number in her department so that if she is to busy or on vacation I can call them to explain my situationIt took them months to fix my phone problem and many many calls to get it fixed , so whos to say that $is fair for the internet problemsThey are so un organized that I mad mentioned on my last calll this week that I found a note on my door about an appointment I set ( I never had an appointment with cox to come to my house) lol Regards, ***, ***
Dear MrStuart, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you have the following promotional offers as of August 23, 2016: $Contour TV with a free receiver for months.Offer valid from August 23, through August 22, $Premier Internet Offer valid from August 23, through August 23, The promotional offers do not include the two additional cable receivers you are renting each month, DVR service, the Filipino channel, and the Variety Package In the beginning of March there was a rate increase that took place for our Cox California customers Therefore prior to the rate increase you were being charged $a month for the Variety package but is now $a month Please advised that we notified our customers that there will be rate increase on their February billing statement I have attached a copy of your statement reflecting the notification This is why you saw a slight increase on your March 24, statement However as a courtesy, I applied a $discount on your DVR service for months (April 7, thru April 6, 2018) to help reduce to your monthly bill Your new monthly recurring charge is $and after tax total is $ I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear [redacted] , Cox Communications (Cox) is in receipt of your second “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Unfortunately, it appears the sales representative that was assisting you at the time of the sale was not familiar with the offer he made to you Feedback and proper coaching has been provided to the sales representative I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX [redacted] [redacted]
Revdex.com: First of all, thank you for taking the time to review and follow up on this matter I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me after the attached email would also be reviewed by Revdex.com and Cox It is in regards to my communication with [redacted] at Cox based out of Omaha and it is in detail This e-mail was sent to her on Nov1, and again on Nov3rd and 7th No response was received Also the reason it took me awhile to request a technician to come out, it was because Cox kept telling me that they would charge me for the technician to come out to my house I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you again Regards, [redacted]
Dear Mr [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your recent install We have reviewed your account and have determined the following: Our records show that when you placed your online order, there was an error in the promotional rate that was listed The website listed your total savings as the monthly recurring rate We thank you for bringing this error to our attention As a result of this error, we have issued a lump sum credit to your account in the amount of $ This amount was figured as follows: Amount you are being billed: $(not including taxes and fees) Amount quoted online: $(not including taxes and fees) Difference: $x 12-months = $(not including taxes and fees) $(including taxes and fees) Please accept our apologies for any inconvenience this has caused you I am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers Our records show that we offered you the Flexwatch discount for $which has our Starter cable (channels thru 22, 95, 97, 136, 807, 808, 810, 811, – 815), [redacted] with internet service only However, per the Revdex.com complaint, you stated you like to watch VHand receive DVR servicesTherefore the extra charges on your account are for the Essential cable and DVR servicesWith these two extra features, we are unable to lower your monthly bill of $86.00, per your request on the Revdex.com complaint Therefore at this time, you currently have Expanded (Starter & Essential) cable (channels thru 96, 112, 136, and 338), [redacted] ***, DVR service and the Preferred internet for $plus tax is $for monthsCurrently you have a discount of $off for months If you would like to downgrade your services please feel free to contact me, directly, and I am more than happy to go over your options I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] ***, Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] *oll Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I don't recall downgrading the serviceI called to ask why my rate went up from $to $within a few months and I was offered a 20% discount which would be $and I accepted thatIt is hard to believe the rate went up again the next month to $Something is fishy here! Regards, [redacted]
Dear [redacted] , Cox Communications (Cox) is in receipt of your rebuttal complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers Per our phone conversation that took place on April 5, I explained that I was able to review the two recorded phone calls that took place on December 17, and December 26, The first representative quoted you $with the FlexWatch package and you agreed to the packageTherefore your services were installed on December 23, On December 26, you called back into Sales and explained that you were not receiving all the channels and that is when you agreed to upgrade your services to the Essential cable package and also added DVR servicesThe representative on December 26, went over the new charges of $with your husband, Dallas Layne, and he agreed to the change and pricing However, when I spoke with you April 5, you stated you spoke with a different sales representative that quoted you $even after you upgraded to the Essential cable and DVR servicesPlus you stated that your husband never spoke with any sales representative regarding the upgrade of services Unfortunately, with the upgrade of your services we are unable to charge you a monthly rate to $I explained that you have the deepest discounts we can apply toward your account with the level of services you have You have explained to me that you will speak with your husband on what next steps you will do regarding your Cox servicesIf you decide to downgrade/disconnect your Cox services please feel free to contact me to start the process I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] toll Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
I filed a complaint and it was resolved to my satisfaction
Dear Mr***, Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your concerns about Cox’s “Go All -Digital” transition Cox appreciates that this change will affect our customers who have either never used Cox provided equipment or have cable ready television sets In an effort to ease the transition, Cox is providing a variety of discounts for the new mini-boxes To find out which discounts you are eligible to receive, please contact Cox customer service 888-222-or visit one of our retail stores We are moving with the industry standard to provide you a purely digital picture on every TV Most TV providers have moved or are soon moving to a digital only service As a Cox customer, benefits you'll see include better picture quality, more channels and an on-screen guide All TVs that are connected directly to the cable outlet on the wall will be affected when we make the transition to all digital The mini-box will be required to continue receiving television signals once the transition is completed Please call the above referenced number if you have any additional questions and/or concerns Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear Ms***, Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers First and foremost, I truly apologize that you’ve been having ongoing data issues with your Cox services On July 24, I contacted you via phone at [redacted] and left a voicemail Are you still having data issues? If so, can you please contact me, directly, so I can schedule and ensure that my senior level technician comes out to your residence to fix the issue? At the meantime, I issued a one month courtesy credit onto your Cox account of $Please be advised the credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Mr [redacted] , Cox would like to take the opportunity to address your complaint letter with the Revdex.com as we have addressed with your complaint to the FCC Our records show that you contacted our Cox technical support on September 5th and 6th to report slow speeds It was explained to you that your personal modem (not a Cox rental), needed to be upgraded in order to achieve the advertised speeds for the Preferred internet that you subscribe to (Mbps down Mbps up) Mr***, our records show that you have had the same modem on your account since your internet install on 4/28/ In addition, prior to your complaint letters, your last data trouble call was 8/6/when the drop (outside cable) was replaced As mentioned in our response to the FCC, I personally left you messages to return my call If/when you return my call, I will arrange for a technician to go out with a test modem to validate our recommendation of a new modem purchase Please let me know if you need any additional information Respectfully,
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to serve your communication need We are in receipt of your complaint letter filed with the Revdex.com in regards to the disputed modem charge that was billed to your account In reviewing your account, it appears that the equipment charge has been removed from your account A credit in the amount of $was applied to your account on July 10, A refund check was mailed to your billing address of: [redacted] Please accept our apologies for any inconvenience this may have caused you I am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers Our records show on January 23, Cox charged you a $installation fee at your former account at [redacted] ***The $installation fee was moved to your active account at [redacted] *** Our records show on February 10, we charged you a self-activation fee of $20.00, however, we waived that charge and applied a credit back onto your account of $on February 29, On February 13, an “trouble call” appointment was scheduled between 5:00pm – 6:30pm to come out to your residence to look into your internet issuesCox charged you a $fee for the appointment [redacted] , at this time, I have waived the installation and trouble call fee onto your Cox accountA credit of $will reflect on your next billing statement on March 24, I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers I apologize for the confusion regarding your Cox services and monthly recurring charges Our records show as of May 3, the cable services was disconnected and your internet is still active Therefore your new monthly recurring charge for months is $ Our records also show you are still in a year service agreement from March 30, through March 29, If you choose to disconnect your internet services please contact me, directly, so I can ensure you will not be charged any early termination fees I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX [redacted] [redacted] Tell us why here
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Unfortunately since you have a balance owed to Cox you may continue to receive collection phone calls from Cox At the end of July your account is scheduled to go to our third party collection agency unless you pay the balance in full We strongly encourage you to work with the collections department to settle the unpaid balance and to avoid your account going to a third party collection agency I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers I apologize that your Sales rep did not go over the rebate policy and what needed to be done in order to receive your $gift cardOn March 31, I called you at [redacted] and left you a voicemail to contact me regarding the rebate At this time, I would like to offer you a $credit that would be applied onto your Cox accountPlease let me know if you would agree to thisThere will be no credit applied onto your account until I hear from you I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Dear [redacted] ,Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers.First and foremost, I apologize for your recent experience with attempting to get cable service with Cox Communications If you are interested in ordering cable services, again, please contact our Executive Escalations Team, directly, to ensure that you receive the services you are requesting Due to the inconvenience it appears we applied a 20% discount onto your internet services along with 35% off discount on your modem rental fee for months I have also issued a month credit toward your internet services of $in which it will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 9:00am to 5:30pm, Monday through Friday.Best Regards,COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] ***Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Dear Mr***, I would first like to apologize for the delay in responding to your calls I have unexpectedly been out of the office I am hopeful that our senior technician that came to your home on July 31, was able to resolve your service concern If you are still experiencing issues, please feel free to contact me directly at [redacted] Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below She should read the NOTES to see how many times I called about the same issue, it wasnt for just one timeI al already aware of this credit-I also wanted to discuss my other services that others couldnt help me with - Im tired of the run around, I been disconected so manytimes, and spent hours on the phone- most calls usually take way to long and result in not being resolved- I always ask them to make notes about how manytimes I CALLED and wny I called I have called [redacted] d and spoke to someone by chance that knows her HE says that there are very few people there that take these complaints and its a small department, this is probably why it takes so long for her to even reply to my messages through the Revdex.com website I have called and left messages on her voice mail and never got a return phone call, none of these emails address the manytimes I mentioned calls to herIf she is to busy to return my call or answer the phone durring office hours, maybe it would be nice to give me a few peoples phone number in her department so that if she is to busy or on vacation I can call them to explain my situationIt took them months to fix my phone problem and many many calls to get it fixed , so whos to say that $is fair for the internet problemsThey are so un organized that I mad mentioned on my last calll this week that I found a note on my door about an appointment I set ( I never had an appointment with cox to come to my house) lol Regards, ***, ***
Dear MrStuart, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you have the following promotional offers as of August 23, 2016: $Contour TV with a free receiver for months.Offer valid from August 23, through August 22, $Premier Internet Offer valid from August 23, through August 23, The promotional offers do not include the two additional cable receivers you are renting each month, DVR service, the Filipino channel, and the Variety Package In the beginning of March there was a rate increase that took place for our Cox California customers Therefore prior to the rate increase you were being charged $a month for the Variety package but is now $a month Please advised that we notified our customers that there will be rate increase on their February billing statement I have attached a copy of your statement reflecting the notification This is why you saw a slight increase on your March 24, statement However as a courtesy, I applied a $discount on your DVR service for months (April 7, thru April 6, 2018) to help reduce to your monthly bill Your new monthly recurring charge is $and after tax total is $ I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here