This is a an acceptable resolution to the complaintThank You, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mr [redacted] , I have submitted a request to have our construction team go out and check the status of the street repair They will make contact with you to advise you of next steps if any Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers First and foremost I would like to take this opportunity to truly apologize for your recent experiences with Cox I have reviewed your two accounts [redacted] and [redacted] and will take the necessary steps to address your issues and concerns to the various teams/representatives you dealt with On your complaint you have stated you wrote a letter to Cox and mailed it to the [redacted] location Customer letters are generally forwarded to my department and unfortunately we never received your letter I truly apologize Would you be so kind to mail your letter directly to me at the following address? [redacted] [redacted] [redacted] [redacted] Our records show that account [redacted] was disconnected on April 6, and I want to assure you the account was never re-activated Account [redacted] was disconnected on July 19, per your request A refund check of $was issued to you on August 11, Please allow to weeks to receive the refund check I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted] Tell us why here
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to your former Cox account I have reviewed your account and have determined the following: Our records show that on July 3, 2014, Cox received a request from [redacted] to port your home telephone number This port request generated an automatic disconnect for phone only The cable and internet portion remained active and therefore we billed you accordingly On January 21, 2015, you contacted our customer service team to dispute the billing for the active services At that time, you were advised that we had not received a request for disconnect Based on this information, we must respectfully deny your request for a refund of $ However, as a good faith gesture we will meet you half way on the charges On April 8, 2015, Cox received a credit card dispute from [redacted] in the amount of $ Our records show we billed you $for cable and internet from July to January The difference between the amount billed and the amount disputed and credited is $($1066.46-$373.49=$692.97) As a result, Cox has credited 50% which is $ ($692.97/2= $346.49) This leaves a remaining balance due to Cox of $ Ms [redacted] , we understand the frustration this has caused you however, this does not appear to be a "Cox" billing error Based off of the information you provided in your complaint, [redacted] provided you incorrect information which resulted in continued billing of your Cox services Please contact me directly with any additional questions and/or concerns you may have regarding your former Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers I apologize that you were experiencing intermittent data issues on your Cox account On September 8, I spoke with you via phone and you have stated that you are no longer experiencing the intermittent issue In the event you have any issues with your Cox services/billing please feel free to contact me at [redacted] I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted] Tell us why here
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to the cable service billed to your account We have conducted a thorough review of your account and have determined the following: Our records show that on September 20, 2013, you visited our local retail center and requested to disconnect your telephone service and install Cox cable as well as add home networking service At that time, the Cox representative provided you with a cable box and modem router combo You contacted us on May 23, to dispute the cable charges At that time, your cable service was canceled and you were advised of the unreturned equipment charge if t was not returned within 7-business days Notes on your account indicate that you were disputing the equipment charge as you state you never received it Cox conducted an investigation which included searching for the equipment in our warehouse and are unable to locate the outstanding equipment Based on this information, we must respectfully deny your request to have the equipment charges removed Please accept our apologies for any inconvenience this may have caused you I am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] * [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Per our original response to your complaint on April 14, the amount of $is for services rendered from September 7, through September 15, The balance is valid and owed to Cox I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Mrand Mrs***, Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your internet service I have reviewed your account and have determined the following: Our records show taht you have contacted our customer service team on January 7, to report intermittent connections with your internet service At that time, we scheduled a technician to your home on January 8, The technician determined that you needed to upgrade your modem Notes on the account indicate that you elected to rent a modem from Cox You state in your complaint letter that you purchased the modem via a 15-month installment of $per month Cox does not offer such an installment plan Please accept our apologies if you were advised otherwise You again contacted us on July 4, and again on July 28, It appears that our visit from July 29, resolved your service concern Since this issue appears to have been intermittent, Cox has applied a credit to your account in the amount of $ This is 50% of your internet charges from January 8, through July 29, Please accept our apologies for any inconvenience this may have caused you and your family I am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Still having issues with the billing department Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Dear [redacted] , Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to the rate of your service Unfortunately, we no longer have access to the sales call to confirm the rate that you were quotedAs a result, we have credited you the difference of what you state you were quoted ($181.77) and what you are being billed ($224.13) which is $We will credit this difference for the months of November, December and January (total credit $126.54)This credit will reflect on your next billing statement You have also requested to be released from your 24-month contract without assessing the early termination feesIf you disconnect service on or before February 12, 2016, we will ensure that the termination fees are waived [redacted] , please accept our apologies for any frustration this may have caused you and your familyI am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California 858-836-***
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you had [redacted] TV, Premiere Internet, and Premiere phone service of $a month for months installed on November 17, However the monthly rate of $does not include equipment fees and additional added services (DVR service, FCC fees, Simply World Wide fees, TV packages etc) [redacted] below is the breakdown of the additional charges that you are being billed for your monthly Cox services: Cable Receiver = $monthly rate $x cable receivers = $68.00DVR Service = $monthly rate [redacted] e = $monthly rate [redacted] = $monthly rate [redacted] = $monthly rate [redacted] = $monthly ratePhone Non Publish fee = $monthly rateFCC fee = $a month Therefore after these added fees your monthly rate total before tax is $and after tax total is $ Your monthly charges is valid and we are billing you correctly On November 17, you were charged an installation fee of $however we credited the installation fee back onto your Cox account on December 7, The credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted] Tell us why here
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.THE email from COX cable that says they called but received a FAST busy signal just means that I was on the phone talking to someone else The good news is COX after over a month, made the correction to my service for the phone The bad news is since they are my phone company , they should know that this busy signal means I was on the phone- since I had my account, I want a busy signal to prevent other callers from bothering me while I was on the phone, someone in their office changed it to go to voice mail, instead of a busy signal The reason I like busy signal is I do notlike being interupted while I am on the phone, and also recieiving incoming calls makes out going faxes I send fail , and I get poor line connection SO one problem has been fixed ( I am glad that the fast busy signal was heard when they called ) now my service is how I want it to remain this way What they should have know is to try and call me later if they heard a busy signal I found out that this problem was corrected when I called last night I was also promised a CREDIT to my account which have not received for this phone issue , I did have another problem also with internet for a few weeks and was told I would get a credit for that, each time I called, I found out that I only got ONE credit for that and no credit for the problems I have had with the phoneI am home now, I am going to try and call the person that responded to my complaint nowI CALLED [redacted] again , and JUST left her a voice mail message at 319pm, I explained on her voice mail JUST now that if she gets a fast busy signal, to please call back in minutes or so IF I DO NOT answer, she can leave a message in my voice mail Regards, ***, ***
Dear Ms [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers I would like to take this opportunity to apologize for the delay in not receiving your $ [redacted] gift card I received confirmation that your [redacted] gift card has been issued/mailed on January 13, and you should receive it within 7-business days Please contact me, directly, if you do not receive the [redacted] gift card Importantly, I apologize your phone number was not ported over to Cox in a timely manner I have provided the proper coaching and feedback to the various representatives and teams you spoke with regarding the issue I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThank you for the response, but it doesn't answer my original question of WHY I was not given the original price I had previously asked specifically about why the price was different AFTER the cable was installed I have no reason to believe that if I were to have the cable TV installed again that the price wouldn't be wrong again As such, I cannot accept this response It doesn't address my question whatsoever - instead it's an offer for a new service Regards, [redacted]
Dear [redacted] , Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to your former Cox accountI have conducted a thorough review of your account and have determined the following: Our records show that on October 29, 2015, Cox electronically disconnected your account On November 2, 2015, your Cox service was physically disconnected from the pole however, the billing stopped on October 29, Your final account balance is $ Please contact me with any additional questions and/or concerns Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Lam [redacted] Cox response did not match and justify their contractual Offer & Obligations based on their actual Billing statementsFor Billing Period Feb = mar their charges were $ instead of $+ + + ( Usage charges, Taxes & fees ) = $, overcharges of $ For Period Mar - Apr , their charges $which were correct For Period Apri - May their charges were $ instead $ + ( NBA League fees) = , $ overcharges For Period May - June their charges were $ instead $, Overcharge of $ I still insist that Cox revise their Billing charges and give me Credit for Overcharges that were paidThanks for your Help in this matter
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers I apologize you have been experiencing technical issues with your cable and data services If you are still experiencing issues, please let me know, so I can schedule a senior technician to your residence to resolve the ongoing issues Unfortunately we do not compensate our customers for “horrible service” as you stated on your complaint to the Revdex.com However, if you choose to disconnect your Cox services then I will waive any early termination fees that will accrue onto your account At the meantime, I have issued a one month courtesy credit toward your cable services of a total of $ The credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, [redacted] [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.While I accept the resolution, I do want to let Cox Communications know about two points of clarification: When I modified my service package via their online system, the actual outcome that Ligaya references was not accurate The system did not correctly process my order So Cox should look into their online ordering system, as it appears that there are errors Regarding the technician who came out to swap out the boxes According to the Cox Store representative, they were already crediting my account for the $installation The installation was waived because I had to come out to the store I originally called the phone number, and they stated that I had to go to the Cox Store When I got to the store, they told me that they had to send out a technician I asked why the person on the phone couldn't just set the appointment That's when he said that you only get the $fee waived if you got to the store When it's to resolve a quality issue related to their hardware, Cox should make it as simple as possible for their clients.So if [redacted] would like to provide the $credit in addition to the DVR service credit, it would be greatly appreciated.Regards, [redacted] ***
This is a an acceptable resolution to the complaintThank You, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mr [redacted] , I have submitted a request to have our construction team go out and check the status of the street repair They will make contact with you to advise you of next steps if any Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers First and foremost I would like to take this opportunity to truly apologize for your recent experiences with Cox I have reviewed your two accounts [redacted] and [redacted] and will take the necessary steps to address your issues and concerns to the various teams/representatives you dealt with On your complaint you have stated you wrote a letter to Cox and mailed it to the [redacted] location Customer letters are generally forwarded to my department and unfortunately we never received your letter I truly apologize Would you be so kind to mail your letter directly to me at the following address? [redacted] [redacted] [redacted] [redacted] Our records show that account [redacted] was disconnected on April 6, and I want to assure you the account was never re-activated Account [redacted] was disconnected on July 19, per your request A refund check of $was issued to you on August 11, Please allow to weeks to receive the refund check I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted] Tell us why here
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to your former Cox account I have reviewed your account and have determined the following: Our records show that on July 3, 2014, Cox received a request from [redacted] to port your home telephone number This port request generated an automatic disconnect for phone only The cable and internet portion remained active and therefore we billed you accordingly On January 21, 2015, you contacted our customer service team to dispute the billing for the active services At that time, you were advised that we had not received a request for disconnect Based on this information, we must respectfully deny your request for a refund of $ However, as a good faith gesture we will meet you half way on the charges On April 8, 2015, Cox received a credit card dispute from [redacted] in the amount of $ Our records show we billed you $for cable and internet from July to January The difference between the amount billed and the amount disputed and credited is $($1066.46-$373.49=$692.97) As a result, Cox has credited 50% which is $ ($692.97/2= $346.49) This leaves a remaining balance due to Cox of $ Ms [redacted] , we understand the frustration this has caused you however, this does not appear to be a "Cox" billing error Based off of the information you provided in your complaint, [redacted] provided you incorrect information which resulted in continued billing of your Cox services Please contact me directly with any additional questions and/or concerns you may have regarding your former Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers I apologize that you were experiencing intermittent data issues on your Cox account On September 8, I spoke with you via phone and you have stated that you are no longer experiencing the intermittent issue In the event you have any issues with your Cox services/billing please feel free to contact me at [redacted] I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted] Tell us why here
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to the cable service billed to your account We have conducted a thorough review of your account and have determined the following: Our records show that on September 20, 2013, you visited our local retail center and requested to disconnect your telephone service and install Cox cable as well as add home networking service At that time, the Cox representative provided you with a cable box and modem router combo You contacted us on May 23, to dispute the cable charges At that time, your cable service was canceled and you were advised of the unreturned equipment charge if t was not returned within 7-business days Notes on your account indicate that you were disputing the equipment charge as you state you never received it Cox conducted an investigation which included searching for the equipment in our warehouse and are unable to locate the outstanding equipment Based on this information, we must respectfully deny your request to have the equipment charges removed Please accept our apologies for any inconvenience this may have caused you I am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] * [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Per our original response to your complaint on April 14, the amount of $is for services rendered from September 7, through September 15, The balance is valid and owed to Cox I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Dear Mrand Mrs***, Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your internet service I have reviewed your account and have determined the following: Our records show taht you have contacted our customer service team on January 7, to report intermittent connections with your internet service At that time, we scheduled a technician to your home on January 8, The technician determined that you needed to upgrade your modem Notes on the account indicate that you elected to rent a modem from Cox You state in your complaint letter that you purchased the modem via a 15-month installment of $per month Cox does not offer such an installment plan Please accept our apologies if you were advised otherwise You again contacted us on July 4, and again on July 28, It appears that our visit from July 29, resolved your service concern Since this issue appears to have been intermittent, Cox has applied a credit to your account in the amount of $ This is 50% of your internet charges from January 8, through July 29, Please accept our apologies for any inconvenience this may have caused you and your family I am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Still having issues with the billing department Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Dear [redacted] , Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to the rate of your service Unfortunately, we no longer have access to the sales call to confirm the rate that you were quotedAs a result, we have credited you the difference of what you state you were quoted ($181.77) and what you are being billed ($224.13) which is $We will credit this difference for the months of November, December and January (total credit $126.54)This credit will reflect on your next billing statement You have also requested to be released from your 24-month contract without assessing the early termination feesIf you disconnect service on or before February 12, 2016, we will ensure that the termination fees are waived [redacted] , please accept our apologies for any frustration this may have caused you and your familyI am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California 858-836-***
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you had [redacted] TV, Premiere Internet, and Premiere phone service of $a month for months installed on November 17, However the monthly rate of $does not include equipment fees and additional added services (DVR service, FCC fees, Simply World Wide fees, TV packages etc) [redacted] below is the breakdown of the additional charges that you are being billed for your monthly Cox services: Cable Receiver = $monthly rate $x cable receivers = $68.00DVR Service = $monthly rate [redacted] e = $monthly rate [redacted] = $monthly rate [redacted] = $monthly rate [redacted] = $monthly ratePhone Non Publish fee = $monthly rateFCC fee = $a month Therefore after these added fees your monthly rate total before tax is $and after tax total is $ Your monthly charges is valid and we are billing you correctly On November 17, you were charged an installation fee of $however we credited the installation fee back onto your Cox account on December 7, The credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted] Tell us why here
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.THE email from COX cable that says they called but received a FAST busy signal just means that I was on the phone talking to someone else The good news is COX after over a month, made the correction to my service for the phone The bad news is since they are my phone company , they should know that this busy signal means I was on the phone- since I had my account, I want a busy signal to prevent other callers from bothering me while I was on the phone, someone in their office changed it to go to voice mail, instead of a busy signal The reason I like busy signal is I do notlike being interupted while I am on the phone, and also recieiving incoming calls makes out going faxes I send fail , and I get poor line connection SO one problem has been fixed ( I am glad that the fast busy signal was heard when they called ) now my service is how I want it to remain this way What they should have know is to try and call me later if they heard a busy signal I found out that this problem was corrected when I called last night I was also promised a CREDIT to my account which have not received for this phone issue , I did have another problem also with internet for a few weeks and was told I would get a credit for that, each time I called, I found out that I only got ONE credit for that and no credit for the problems I have had with the phoneI am home now, I am going to try and call the person that responded to my complaint nowI CALLED [redacted] again , and JUST left her a voice mail message at 319pm, I explained on her voice mail JUST now that if she gets a fast busy signal, to please call back in minutes or so IF I DO NOT answer, she can leave a message in my voice mail Regards, ***, ***
Dear Ms [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers I would like to take this opportunity to apologize for the delay in not receiving your $ [redacted] gift card I received confirmation that your [redacted] gift card has been issued/mailed on January 13, and you should receive it within 7-business days Please contact me, directly, if you do not receive the [redacted] gift card Importantly, I apologize your phone number was not ported over to Cox in a timely manner I have provided the proper coaching and feedback to the various representatives and teams you spoke with regarding the issue I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThank you for the response, but it doesn't answer my original question of WHY I was not given the original price I had previously asked specifically about why the price was different AFTER the cable was installed I have no reason to believe that if I were to have the cable TV installed again that the price wouldn't be wrong again As such, I cannot accept this response It doesn't address my question whatsoever - instead it's an offer for a new service Regards, [redacted]
Dear [redacted] , Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to your former Cox accountI have conducted a thorough review of your account and have determined the following: Our records show that on October 29, 2015, Cox electronically disconnected your account On November 2, 2015, your Cox service was physically disconnected from the pole however, the billing stopped on October 29, Your final account balance is $ Please contact me with any additional questions and/or concerns Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Lam [redacted] Cox response did not match and justify their contractual Offer & Obligations based on their actual Billing statementsFor Billing Period Feb = mar their charges were $ instead of $+ + + ( Usage charges, Taxes & fees ) = $, overcharges of $ For Period Mar - Apr , their charges $which were correct For Period Apri - May their charges were $ instead $ + ( NBA League fees) = , $ overcharges For Period May - June their charges were $ instead $, Overcharge of $ I still insist that Cox revise their Billing charges and give me Credit for Overcharges that were paidThanks for your Help in this matter
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers I apologize you have been experiencing technical issues with your cable and data services If you are still experiencing issues, please let me know, so I can schedule a senior technician to your residence to resolve the ongoing issues Unfortunately we do not compensate our customers for “horrible service” as you stated on your complaint to the Revdex.com However, if you choose to disconnect your Cox services then I will waive any early termination fees that will accrue onto your account At the meantime, I have issued a one month courtesy credit toward your cable services of a total of $ The credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, [redacted] [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.While I accept the resolution, I do want to let Cox Communications know about two points of clarification: When I modified my service package via their online system, the actual outcome that Ligaya references was not accurate The system did not correctly process my order So Cox should look into their online ordering system, as it appears that there are errors Regarding the technician who came out to swap out the boxes According to the Cox Store representative, they were already crediting my account for the $installation The installation was waived because I had to come out to the store I originally called the phone number, and they stated that I had to go to the Cox Store When I got to the store, they told me that they had to send out a technician I asked why the person on the phone couldn't just set the appointment That's when he said that you only get the $fee waived if you got to the store When it's to resolve a quality issue related to their hardware, Cox should make it as simple as possible for their clients.So if [redacted] would like to provide the $credit in addition to the DVR service credit, it would be greatly appreciated.Regards, [redacted] ***