Dear Mr***, Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your internet speeds In reviewing your account, our records show that our customer service team was able to assist you on July 22, with your concerns In addition, you were issued a service credit to your account in the amount of $ If you need further assistance, please do not hesitate to contact me directly Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customersConsistent with Cox privacy policies, we are only able to share information about this account with the account holder or an authorized userOur records show you contacted Cox on February 24, requesting to file a complaint that your Cox account information was given to your former spouse After careful review of your Cox account we have no record a request for specific account information was ever madeUnfortunately we would have to decline your request for a full refund Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal Blvd.San Diego CA
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show we charged your Cox account a technician visit fee of $plus tax on October 6, On October 14, a partial credit of $was applied onto your account for the technician visit I have reviewed your account and issued a full credit of $plus tax of $onto your Cox account on October 21, The credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Dear [redacted] ***, Thank you for allowing Cox the opportunity to provide your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to the equipment charge on your account As stated during our conversation today (October 21, 2015), although you have paid for the equipment, once it has been returned we will issue you a refund check in the amount of $ Please allow 4-weeks after returning the equipment to receive your refund check Also, I have updated your forwarding address to the address that is listed on your complaint letter Please accept our apologies for the misinformation that may have been provided to you I am available for any additional questions and/or concerns you may have regarding your former account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It has been several days now since I had left a voice message for Ms [redacted] ( Cox Communications Exec Offices who responded to my Revdex.com complaint ) and I have yet to hear back from herMs [redacted] seems to think that because my account was credited for the inconvenience that that would be enough The gesture of the credit was offered and nit requested by me I have since contacted Tech Support and spoke with [redacted] who between her and I have exhausted every possible reason why I am still having issues I had told [redacted] that I left a message for Ms [redacted] with no response and she advised me she would send Ms [redacted] an email explaining the problem so that Ms [redacted] can understand what is going on....I trust that ***n sent the email but have to conclude that it was ignored since I ( to this day ) have not heard from Ms [redacted] or anyone else from Cox Communications for that matter I again called tech support and spoke with a rep ( [redacted] in [redacted] ) who after reading all the notes on my account agreed that there is something wrong and submitted an escalated trouble ticket for a senior technician / field manager to come to my home to assess the situation and hopefully resolve my internet issues I understand the Revdex.com is a buffer between customers & businesses and that the final resolution must come from the business in question however the Public needs to know the deception that is occurring by this particular company Cox Communications advertises that they have the fastest internet but can not determine why I am not receiving this service when I am paying for the Ultimate Internet Package.Sincerely [redacted] ,
Dear Ms [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers We apologize that you were receiving intermittent data services with Cox When you disconnected your Cox TV and Data services on July 21, your final billing statement was for $ I have credited that balance onto your Cox account on August 4, At this time there is no monies owed to Cox Best Regards, COX --------------------------------------------------------------------------------...⇄ The Executive Escalations Team - California Tell us why here
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show that your monthly billing statements are printed each monthI am unsure why you are not receiving your statements Have you attempted to view your Cox statements on the Cox website? However, at this time, I have attached a copy of your August, September, October, and November statements I reviewed each Cox statement to make sure there were no late fees charged onto your account Due to the inconvenience I have applied a $courtesy credit onto your account If you are unable to view your Cox bill online and/or receive your December statement in the mail, please feel free to contact me, directly, regarding this matter I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted] Tell us why here
Dear [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the RevDex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. [redacted] you are on the Silver Bundle Package discount for 2 years. Therefore, from months 1 through 12 your discount was $102.97 off and from month 13 through 24 you have the “step up” discount of $72.97 off. The “step up” discount means that your bill went up by $30.00 but you are still receiving a discount. Please be advised that our promotional discounts that we offer our customers are not set on the same exact rate for 24 months. At most they will stay at the same rate for 12 months only. Our records show that we charged you an additional wiring fee on September 10 and 23, 2015 of $30.00 x 2 = $60.00 for your Home Life security system. On November 25 and 30, 2015 we charged you for 2 installation fees of $50.00 x 2 = $80.00 and 2 more of the additional wiring fee of $30.00 x 2 =$60.00. Therefore the install and additional wiring fees for your Home Life security of $220.00 was charged into your Cox account. On February 5, 2016 a credit adjustment of $170.00 was applied toward the installation and additional wiring fees. As of April 1, 2016, I have applied a $50.00 credit for the difference of the $170.00 credit that was applied to your Cox account on February 5, 2016. Lastly, on your rebuttal you explained that you were not to exceed $1200.00 on the home life equipment. Our records show that we split your equipment fees into 6 installments of $225.64 for six months of a total of $1353.84. On September 10, 2015 an equipment fee discount of $159.00 credit was applied onto your account. Therefore your total equipment fee was a grand total of $1194.84. On September 10, 2016 you also requested for a motion curtain sensor of $99.00 and wireless window/door pak of $149.00 be installed at your residence. These two products are an additional feature, therefore, you were charged for these two products on top of your 6 installment charges for your Home life equipment. [redacted] , I have attached a copy of your September, October, November, December 2015, January, and February 2016 statements for your records and review. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday. Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 9:00am-5:30pm
Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customersWe apologize that you were unaware of the Cox Service Protection Plan (CSPP) that was added onto your Cox account on June 3, However our records show that the CSPP feature was removed from your account on that same date along with a credit adjustment of $Per your request, you are asking for a year credit for the CSPP fee, but since we were able to cancel the feature immediately, we cannot honor your requestHowever, I will issue a one-time courtesy credit of partial of the requested amount of $onto your Cox accountThe credit adjustment will reflect on your next billing statementBest Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalation Team
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you have Cox Premier Internet service (Mbps / Mbps) for $with a rental equipment fee of $a month However, I have applied a year promotional discount onto your account on October 21, The promotional offer is as follows: $for the Premiere Internet service $Equipment Rental Fee Total monthly recurring charge for months = $plus tax total = $ I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Dear [redacted] ***, Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to a recent payment made to your account Our records show that when Cox attempted to process the credit card payment referenced in your complaint letter, we received a rejection from the bank This resulted in the online check/credit restriction being added to your account After reviewing your complaint letter, I have authorized that this restriction be lifted Please accept our apologies for the inconvenience this may have caused you and your family I can assure you that your account has not been sent to collections Please contact me directly if you have any additional questions Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below you wrote me ONLY on Jul 6, and on Jul 27, 2015Thank you for your help to resolve my issue, I can see that COX is giving me a credit of $but its not applied yet to my account.I still need to pay the full service to them.Cox said that they gave me a credit but when I log to my account all I see its a new invoice of $!!still experiencing internet low speed Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Over the course of years Cox has raised my rates 30%+ and changed my the speed of the plan I purchasedThey have done this with no regard to my agreed upon contracted planThe rate and details of the plan should not changeI filed an FCC complaint and Cox obfuscated in their responseCox indicated they can raise rates with day noticeThat is untrueMy service plan was for a short period discounted rate with a specified rate thereafter, not subject to being arbitrarily changed without agreement from all parties involvedAt the time of service being initially purchased, there was no stipulation that rates or service would change beyond the expiration of the promotion rateCox changed my plan without my consent with regards to both pricing and the speeds for which I agreed toCox also indicated that ATT offers service in my area in a rebuttal to my charge of them wielding monopolistic price gouging powers on customers in my areaI contacted ATT and there are no similar broadband plans available in this area of IrvineThey indicated they would give me a courtesy "discount" for yearIt is only an attempt to bribe me from pursuing further action so they may continue their practices of illegally raising rates in a monopolistic enterprise, engaging in price gouging and ignoring the consumers that have no choice but to use their provided utility serviceThis is the second time I have complained on the Revdex.com, with no response as of yet to the previous.I want the plan I ordered, with the speed I ordered, at the price I ordered, not subject to change until I either request different service or discontinue it$per month for, I think it was or MbpsThe former plan details are no longer listed on their website, I only have billing information Regards, [redacted]
I closed my cox account and returned the equipment and my account is still in collectionsThe amount that was turned over to collections was for $after contacting cox about this the told me it was due to still owing for the month after I cancelled and a cancellation feeThis should not be the case as I am active duty military and had to leave the state for a few months to go to trainingI explained that to the representative when I was canceling my service and was told that I would not owe anything if I returned the equipmentThe address I was residing at when I had service was 10th street Imperial Beach CAIt would be under either [redacted] or [redacted] I would like the account to be removed from collections and it taken off my credit report
Dear [redacted] , Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed through the Revdex.com in regards to your former Cox accountI have reviewed this account and have determined the following: Our records show that when you initially signed up for service on July 12, 2014, you took advantage of our Essential internet service at the promotional rate of $for 12-monthsDuring the first 12-months, our records show that you had two returned payments which caused your account to become delinquentEach returned payment assessed a $return payment fee On July 11, 2015, your promotional rate expired and you were then billed the standard rate of $ On July 29, 2015, your services were disconnected for non-payment On July 30, 2015, you contacted our customer service team to inquire about the increase of your rate and to also make a payment to restore your serviceAt that time, you were advised that the promotional rate had expired and you were being billed the standard rateYou were then offered a new promotion that provided you with 20% off of the standard rate On October 19, 2015, your account was disconnected for non-paymentThe final balance of $was referred to our third-party collection agency on December 4, Based on our review of your account, we have determined that you were accurately billed for the services you subscribe to Please contact me directly with any additional questions and/or concerns regarding your former Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. --------------------------------------------------------------------------------...⇄ [redacted] .Thank you for helping me address the billing issue with Cox. I just called your contact number [redacted] . You were not at the desk at the moment. I left you a voice message. I am aslo writing this message to provide more details on the billing issue.Our old Cox account was under a family member's name. Our new Cox account is under my name because the new service is bunddled with our rent.Old account Information:Account: [redacted] Holder: [redacted] ***Address: [redacted] Services: internetServices time window: December 18, 2014 to April 30, 2015Overpaid or mischarges:December 18, 2014 $30 - Activation fee (We were told that it was waived because we hooked up all the equipments on our own.)April 23, 2015 $49.99 - Prepaid service fee for May. (Our new service started from May 1, 2015.)June 7, 2015 $30 - Overpaid fee to keep our new service alive. (This is the minimun account stated in a mail from Cox.)New account Information:Account: None (The new service is bunddled with our rent.)Holder: [redacted] ***Address: [redacted] Services: internet + TV cableServices time window: May 1, 2015 to presentOverpaid or mischarges:Prorated amount for 11 days of cut-off in service $33 - The cut-off in service was from July 7, 2015 to July 17, 2015. Our new service fee is $90 per month. The prorated amount for 11 days is $33.In summary, the refund amount should be $142.99 = 30 + 49.99 + 30 + 33. I have uploaded my bills as attachments. Please check them. Thank you.Best regards, [redacted] ***
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers In reviewing your Cox account it appears that you had the Silver Bundle package of $(before tax and fees) along with a free receiver for months at your previous Cox accountTherefore you were receiving $off your monthly charge for monthsWhen you moved to your current residence the discounts were transferred over however after months your Silver Bundle package discount increased by $and the free receiver for months expired as wellSo your monthly discount is now $off for months in which it will expire on November Our records show that you installed Home Life security services on September 10, 2015, therefore, your monthly rate went up to approximately $a month along with your monthly rateSo at this time your monthly rate with Home Life security is $and after tax it’s approximately $ I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the RevDex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to... improve the quality of the service we provide to our customers. It has been brought to our attention that Cox Business has made contact with you on April 28, 2016 regarding your complaint. Our records show on April 18, 2016 the sales rep, [redacted] ***, applied a credit onto ***, LLC’s account for $119.00. We apologize that we did not disconnect the internet service at the time you requested for it to be disconnected. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday. Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager [redacted] 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 9:00am-5:30pm
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show as of December 18, 2017, that your Cox account is still showing active Please call into our Customer Department to disconnect your services at At the meantime, we have issued a credit adjustment of $toward the technician visit that was charged onto your Cox account on November 20, along with the $modem rental fee Please be advised the credit adjustment will reflect on your next billing statement Thank you, Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA
Dear [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the RevDex.com in regards to the status of promotional gift cards that were promised to you. I have reviewed your account and... have determined the following: Our records show that you installed services on August 4, 2015. In order to qualify for the gift card promotion, you are required to pay the first 3 (three) months of service on time. You state in your complaint letter that you were offered a $300 gift card and that you have made your payments on time. In reviewing your account, your August and September statements were not paid by the due date (see attached). The first payment received was October 24, 2015. Based on this information, you do not qualify for the gift card promotional offer. Please contact me directly with any additional questions and/or concerns regarding your Cox account. Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear Mr***, Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your internet speeds In reviewing your account, our records show that our customer service team was able to assist you on July 22, with your concerns In addition, you were issued a service credit to your account in the amount of $ If you need further assistance, please do not hesitate to contact me directly Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customersConsistent with Cox privacy policies, we are only able to share information about this account with the account holder or an authorized userOur records show you contacted Cox on February 24, requesting to file a complaint that your Cox account information was given to your former spouse After careful review of your Cox account we have no record a request for specific account information was ever madeUnfortunately we would have to decline your request for a full refund Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal Blvd.San Diego CA
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show we charged your Cox account a technician visit fee of $plus tax on October 6, On October 14, a partial credit of $was applied onto your account for the technician visit I have reviewed your account and issued a full credit of $plus tax of $onto your Cox account on October 21, The credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Dear [redacted] ***, Thank you for allowing Cox the opportunity to provide your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to the equipment charge on your account As stated during our conversation today (October 21, 2015), although you have paid for the equipment, once it has been returned we will issue you a refund check in the amount of $ Please allow 4-weeks after returning the equipment to receive your refund check Also, I have updated your forwarding address to the address that is listed on your complaint letter Please accept our apologies for the misinformation that may have been provided to you I am available for any additional questions and/or concerns you may have regarding your former account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It has been several days now since I had left a voice message for Ms [redacted] ( Cox Communications Exec Offices who responded to my Revdex.com complaint ) and I have yet to hear back from herMs [redacted] seems to think that because my account was credited for the inconvenience that that would be enough The gesture of the credit was offered and nit requested by me I have since contacted Tech Support and spoke with [redacted] who between her and I have exhausted every possible reason why I am still having issues I had told [redacted] that I left a message for Ms [redacted] with no response and she advised me she would send Ms [redacted] an email explaining the problem so that Ms [redacted] can understand what is going on....I trust that ***n sent the email but have to conclude that it was ignored since I ( to this day ) have not heard from Ms [redacted] or anyone else from Cox Communications for that matter I again called tech support and spoke with a rep ( [redacted] in [redacted] ) who after reading all the notes on my account agreed that there is something wrong and submitted an escalated trouble ticket for a senior technician / field manager to come to my home to assess the situation and hopefully resolve my internet issues I understand the Revdex.com is a buffer between customers & businesses and that the final resolution must come from the business in question however the Public needs to know the deception that is occurring by this particular company Cox Communications advertises that they have the fastest internet but can not determine why I am not receiving this service when I am paying for the Ultimate Internet Package.Sincerely [redacted] ,
Dear Ms [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers We apologize that you were receiving intermittent data services with Cox When you disconnected your Cox TV and Data services on July 21, your final billing statement was for $ I have credited that balance onto your Cox account on August 4, At this time there is no monies owed to Cox Best Regards, COX --------------------------------------------------------------------------------...⇄ The Executive Escalations Team - California Tell us why here
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show that your monthly billing statements are printed each monthI am unsure why you are not receiving your statements Have you attempted to view your Cox statements on the Cox website? However, at this time, I have attached a copy of your August, September, October, and November statements I reviewed each Cox statement to make sure there were no late fees charged onto your account Due to the inconvenience I have applied a $courtesy credit onto your account If you are unable to view your Cox bill online and/or receive your December statement in the mail, please feel free to contact me, directly, regarding this matter I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] [redacted] Tell us why here
Dear [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the RevDex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. [redacted] you are on the Silver Bundle Package discount for 2 years. Therefore, from months 1 through 12 your discount was $102.97 off and from month 13 through 24 you have the “step up” discount of $72.97 off. The “step up” discount means that your bill went up by $30.00 but you are still receiving a discount. Please be advised that our promotional discounts that we offer our customers are not set on the same exact rate for 24 months. At most they will stay at the same rate for 12 months only. Our records show that we charged you an additional wiring fee on September 10 and 23, 2015 of $30.00 x 2 = $60.00 for your Home Life security system. On November 25 and 30, 2015 we charged you for 2 installation fees of $50.00 x 2 = $80.00 and 2 more of the additional wiring fee of $30.00 x 2 =$60.00. Therefore the install and additional wiring fees for your Home Life security of $220.00 was charged into your Cox account. On February 5, 2016 a credit adjustment of $170.00 was applied toward the installation and additional wiring fees. As of April 1, 2016, I have applied a $50.00 credit for the difference of the $170.00 credit that was applied to your Cox account on February 5, 2016. Lastly, on your rebuttal you explained that you were not to exceed $1200.00 on the home life equipment. Our records show that we split your equipment fees into 6 installments of $225.64 for six months of a total of $1353.84. On September 10, 2015 an equipment fee discount of $159.00 credit was applied onto your account. Therefore your total equipment fee was a grand total of $1194.84. On September 10, 2016 you also requested for a motion curtain sensor of $99.00 and wireless window/door pak of $149.00 be installed at your residence. These two products are an additional feature, therefore, you were charged for these two products on top of your 6 installment charges for your Home life equipment. [redacted] , I have attached a copy of your September, October, November, December 2015, January, and February 2016 statements for your records and review. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday. Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 9:00am-5:30pm
Dear Mr***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customersWe apologize that you were unaware of the Cox Service Protection Plan (CSPP) that was added onto your Cox account on June 3, However our records show that the CSPP feature was removed from your account on that same date along with a credit adjustment of $Per your request, you are asking for a year credit for the CSPP fee, but since we were able to cancel the feature immediately, we cannot honor your requestHowever, I will issue a one-time courtesy credit of partial of the requested amount of $onto your Cox accountThe credit adjustment will reflect on your next billing statementBest Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalation Team
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you have Cox Premier Internet service (Mbps / Mbps) for $with a rental equipment fee of $a month However, I have applied a year promotional discount onto your account on October 21, The promotional offer is as follows: $for the Premiere Internet service $Equipment Rental Fee Total monthly recurring charge for months = $plus tax total = $ I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Dear [redacted] ***, Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to a recent payment made to your account Our records show that when Cox attempted to process the credit card payment referenced in your complaint letter, we received a rejection from the bank This resulted in the online check/credit restriction being added to your account After reviewing your complaint letter, I have authorized that this restriction be lifted Please accept our apologies for the inconvenience this may have caused you and your family I can assure you that your account has not been sent to collections Please contact me directly if you have any additional questions Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below you wrote me ONLY on Jul 6, and on Jul 27, 2015Thank you for your help to resolve my issue, I can see that COX is giving me a credit of $but its not applied yet to my account.I still need to pay the full service to them.Cox said that they gave me a credit but when I log to my account all I see its a new invoice of $!!still experiencing internet low speed Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Over the course of years Cox has raised my rates 30%+ and changed my the speed of the plan I purchasedThey have done this with no regard to my agreed upon contracted planThe rate and details of the plan should not changeI filed an FCC complaint and Cox obfuscated in their responseCox indicated they can raise rates with day noticeThat is untrueMy service plan was for a short period discounted rate with a specified rate thereafter, not subject to being arbitrarily changed without agreement from all parties involvedAt the time of service being initially purchased, there was no stipulation that rates or service would change beyond the expiration of the promotion rateCox changed my plan without my consent with regards to both pricing and the speeds for which I agreed toCox also indicated that ATT offers service in my area in a rebuttal to my charge of them wielding monopolistic price gouging powers on customers in my areaI contacted ATT and there are no similar broadband plans available in this area of IrvineThey indicated they would give me a courtesy "discount" for yearIt is only an attempt to bribe me from pursuing further action so they may continue their practices of illegally raising rates in a monopolistic enterprise, engaging in price gouging and ignoring the consumers that have no choice but to use their provided utility serviceThis is the second time I have complained on the Revdex.com, with no response as of yet to the previous.I want the plan I ordered, with the speed I ordered, at the price I ordered, not subject to change until I either request different service or discontinue it$per month for, I think it was or MbpsThe former plan details are no longer listed on their website, I only have billing information Regards, [redacted]
I closed my cox account and returned the equipment and my account is still in collectionsThe amount that was turned over to collections was for $after contacting cox about this the told me it was due to still owing for the month after I cancelled and a cancellation feeThis should not be the case as I am active duty military and had to leave the state for a few months to go to trainingI explained that to the representative when I was canceling my service and was told that I would not owe anything if I returned the equipmentThe address I was residing at when I had service was 10th street Imperial Beach CAIt would be under either [redacted] or [redacted] I would like the account to be removed from collections and it taken off my credit report
Dear [redacted] , Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed through the Revdex.com in regards to your former Cox accountI have reviewed this account and have determined the following: Our records show that when you initially signed up for service on July 12, 2014, you took advantage of our Essential internet service at the promotional rate of $for 12-monthsDuring the first 12-months, our records show that you had two returned payments which caused your account to become delinquentEach returned payment assessed a $return payment fee On July 11, 2015, your promotional rate expired and you were then billed the standard rate of $ On July 29, 2015, your services were disconnected for non-payment On July 30, 2015, you contacted our customer service team to inquire about the increase of your rate and to also make a payment to restore your serviceAt that time, you were advised that the promotional rate had expired and you were being billed the standard rateYou were then offered a new promotion that provided you with 20% off of the standard rate On October 19, 2015, your account was disconnected for non-paymentThe final balance of $was referred to our third-party collection agency on December 4, Based on our review of your account, we have determined that you were accurately billed for the services you subscribe to Please contact me directly with any additional questions and/or concerns regarding your former Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. --------------------------------------------------------------------------------...⇄ [redacted] .Thank you for helping me address the billing issue with Cox. I just called your contact number [redacted] . You were not at the desk at the moment. I left you a voice message. I am aslo writing this message to provide more details on the billing issue.Our old Cox account was under a family member's name. Our new Cox account is under my name because the new service is bunddled with our rent.Old account Information:Account: [redacted] Holder: [redacted] ***Address: [redacted] Services: internetServices time window: December 18, 2014 to April 30, 2015Overpaid or mischarges:December 18, 2014 $30 - Activation fee (We were told that it was waived because we hooked up all the equipments on our own.)April 23, 2015 $49.99 - Prepaid service fee for May. (Our new service started from May 1, 2015.)June 7, 2015 $30 - Overpaid fee to keep our new service alive. (This is the minimun account stated in a mail from Cox.)New account Information:Account: None (The new service is bunddled with our rent.)Holder: [redacted] ***Address: [redacted] Services: internet + TV cableServices time window: May 1, 2015 to presentOverpaid or mischarges:Prorated amount for 11 days of cut-off in service $33 - The cut-off in service was from July 7, 2015 to July 17, 2015. Our new service fee is $90 per month. The prorated amount for 11 days is $33.In summary, the refund amount should be $142.99 = 30 + 49.99 + 30 + 33. I have uploaded my bills as attachments. Please check them. Thank you.Best regards, [redacted] ***
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.comLet me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attentionDoing so allows us to improve the quality of the service we provide to our customers In reviewing your Cox account it appears that you had the Silver Bundle package of $(before tax and fees) along with a free receiver for months at your previous Cox accountTherefore you were receiving $off your monthly charge for monthsWhen you moved to your current residence the discounts were transferred over however after months your Silver Bundle package discount increased by $and the free receiver for months expired as wellSo your monthly discount is now $off for months in which it will expire on November Our records show that you installed Home Life security services on September 10, 2015, therefore, your monthly rate went up to approximately $a month along with your monthly rateSo at this time your monthly rate with Home Life security is $and after tax it’s approximately $ I am available for any additional questions and/or concerns you may have regarding this letterMy office hours are 9:00am to 5:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California [redacted] Federal BlvdSan Diego, CA Monday through Friday, 9:00am-5:30pm
Dear [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the RevDex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to... improve the quality of the service we provide to our customers. It has been brought to our attention that Cox Business has made contact with you on April 28, 2016 regarding your complaint. Our records show on April 18, 2016 the sales rep, [redacted] ***, applied a credit onto ***, LLC’s account for $119.00. We apologize that we did not disconnect the internet service at the time you requested for it to be disconnected. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday. Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager [redacted] 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 9:00am-5:30pm
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show as of December 18, 2017, that your Cox account is still showing active Please call into our Customer Department to disconnect your services at At the meantime, we have issued a credit adjustment of $toward the technician visit that was charged onto your Cox account on November 20, along with the $modem rental fee Please be advised the credit adjustment will reflect on your next billing statement Thank you, Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team Federal BlvdSan Diego, CA
Dear [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the RevDex.com in regards to the status of promotional gift cards that were promised to you. I have reviewed your account and... have determined the following: Our records show that you installed services on August 4, 2015. In order to qualify for the gift card promotion, you are required to pay the first 3 (three) months of service on time. You state in your complaint letter that you were offered a $300 gift card and that you have made your payments on time. In reviewing your account, your August and September statements were not paid by the due date (see attached). The first payment received was October 24, 2015. Based on this information, you do not qualify for the gift card promotional offer. Please contact me directly with any additional questions and/or concerns regarding your Cox account. Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]