Dear Mr [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your Cox account I have reviewed your complaint letter and Cox account and have determined the following: Our records show that we are currently mailing you a monthly Cox statement to your service addressed However, On October 24, 2014, our records show that you selected to "opt-out" from receiving paper statements and therefore, your billing was provided online In regards to lowering your rate, our records show that you spoke with a Cox customer service representative on June 3, and were advised that based on the level of service that you subscribe to, you were taking care of the most aggressive discounts available Based on this information, we must respectfully deny your request to lower your monthly rate Since you are not in contract, you may cancel your services at any time without penalty I am available for any additional questions and/or concerns you may have regarding your Cox account Best regards, [redacted] Executive Office of the Regional Manager Cox Communications, California 858-836-
Dear [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers A credit of $was applied onto your account on November 15, which reflected on your November 28, statement If you choose to disconnect your Cox services then I will waive any early termination fees that will accrue onto your account I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Dear Mr***, In reviewing your account, it appears that you spoke with our Customer service team today and they were able to resolve your service concerns Notes on the account indicate, that call-waiting was deactivated as well as the option to leave a voicemail message from incoming callers Again, we apologize for your frustration and are hopeful that your call to us today was resolved to your satisfaction If you need additional assistance, please feel free to call me directly Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your video service In reviewing your account, it appears that the video services have been disconnected and the applicable early termination fees have been waived Cox would like to apologize for your video experience and are hopeful that we will be able to restore your faith in us If there is anything further we can do to assist, please contact me directly Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear [redacted] Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com Unfortunately, we are unable to locate the address listed on your complaint letter Please provide us with the service address you are referring to in your complaint letter Respectfully, [redacted] Executive Office of the Regional Manager [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever I had requested email billing never mailI don't know why cox insisted on mailing the bills when I had specifically requested the bills be sent by emailAlso I never received any bill by mail or email which was why I filed the complaintThis matter still needs to be resolved so there is no miscommunicationI do appreciate the credit to my account Regards, [redacted]
Dear [redacted] ***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you were on a promotional discount for your Essential data services for $for months The discount was valid from August 16, through August 16, Since the discount expired you are now being charged the regular retail rate of $for the essential internet services However, on August 18, 2017, a $discount was applied onto your account and this is valid through August 18, Best Regards, COX- California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team
Dear Ms [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you installed Cox services at your current residence at Main StIrvine on September 8, At that time, [redacted] , had a contract with Cox that provided residences Cox TV Essential services However, if residences wanted to add additional Cox services, the resident is responsible to pay Cox the additional services Ms [redacted] , you had the following services added to your Cox account that was not part of the [redacted] contract as follows: [redacted] Variety PakDVR record servicesCable receiver equipment rentalPreferred dataPremiere phone Please be advised that you can always downgrade or upgrade services that you are not utilizing In 2015, [redacted] signed a national contract with Cox that would provide the following services to the [redacted] residences: TV Essential ServicesShowtimePreferred Data This amenity came available to your unit on October 3, Our records show that you upgraded on December 8, As of that date you are receiving TV Essentials and Preferred data that is not charged to your Cox accountHowever, we failed to include Showtime onto your Cox account Showtime has been added onto your Cox account as of March 2, Cox acknowledges that you did not receive Showtime from December 8, through March 2, Due to the inconvenience I have issued a courtesy credit for the months you did not receive the services as follows: $x months = $plus tax $= $ Please be advised the credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
At this time, there isn’t anything further I can assist Mr [redacted] with Unfortunately, I do not have the capacity to continue calling Mr [redacted] throughout the day until his line is not busy or he is available As mentioned in our previous response, if Mr [redacted] is having billing or service issues, he may contact our customer and/or technical service team The Executive office does not have the tools available to assist as our frontline employees do.If Mr [redacted] chooses not to contact our customer service and/or technical team, we will consider his concern(s) resolved.Please let me know if you need anything further from me
Sine the filing of my complaint I was able to get a hold of an associate who was able to make sure my bill only increased $instead of $dollarsYou referenced in your response that I was given a year price lock guarantee where my rate could not increaseYet it increases after monthsthat does not make sense however you try to spin itI asked the associate multiple times when I signed up if my rate of $would be the same for the entirety of my year contract and she confirmedWhich in fact is not the caseIn my line of work that would be deemed fraud and my company and I would be suedApparently this is how cox does businessI begrudgingly accept the increase of $as it seems I have no choiceI urge those reading to avoid cox at all costs and will be disconnecting after my year "contract" is up
Dear [redacted] , Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed through the Revdex.com in regards to the $charge for the technician visit on 11/28/ In reviewing your account, it appears that when the technician arrived, the outside cable was cutI am unable to determine from the notes on the account whether someone in your home cut the line or it was damaged by other means You state in your complaint letter that you were assured over the phone that you would not be charged for this visitIt is not our standard business practice to advise a customer that their visit will not incur a fee as we need to determine whether or not the issue is on Cox's end As a good faith gesture, I have reversed the charge on your accountYou will see the credit on your next billing statement Please contact me directly with any additional questions and/or concerns Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear Mr [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to a previous payment you attempted to make Unfortunately, Cox no longer has access to the recording as they are typically stored for 30-days However, Cox would like to apologize for your experience Our records do not show that the $payment assistance fee was credited to your account Today, we have applied the credit as you stated, you should not be penalized that our online or phone payment options were not available In your complaint letter, you are requesting a credit of $for your experience Although we may have caused you great frustration, we must respectfully deny your request for this credit amount If this transaction caused issues with your financial institute, please feel free to email or fax me a copy of your bank statement and we will be sure to reimburse you for all charges associated with your Cox payment on July 7, As a good faith gesture, in addition to the $payment assistance fee, we have applied a $inconveneince credit to your account Both credits will reflect on your next billing statement Please accept our apologies for the frustration we have caused you I am available for any additional questions and/or concerns you may have regarding your Cox account My office hours are 7:30am to 4:00pm Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear Mr [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to the options available to customers online I have reviewed your complaint letter and would like to respond accordingly Many customers subscribe to multiple services which qualify their account for the Cox "bundle" discount If a customer removes required services, this may actually increase their monthly rate as opposed to decreasing it Based on this information, Cox would prefer that customers call in to modify their rate so that we can explain the rate change and/or offer additional options to reduce their rate Cox does not intend to portray this as misleading or deceptive and would like to apologize if you have perceived it as such Mr [redacted] , on behalf of Cox, I would like to thank you for your feedback I am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I thank Cox communications for responding to my complaint, but I have two concernsOne, I don't see the bill credit as "pending" on the recent unbilled transactions in my online account Any time a bill adjustment is required from cox, I can immediately see it in this section of the websiteSecondly, I asked for a reason as to why the price I was quoted was never honored Cox has evaded this question repeatedly from the start As such, I cannot accept the response from the company at this time Once I see that the credit is pending in my online account, and I'm given a valid, logical reason about the pricing discrepancy, I will be able to accept the business's response Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I agree to pay the balance of $for my actual service charges if the termination fees and all other additional charges are removed from my accountI was not told that there would be any additional charges to my account when I suspended servicesI was told I had up to months to suspend my account and in that time could bring it current until I was financially able to keep up with the monthly billI did not make any payments because of all the additional charges that were tacked on to my account incorrectly and I did not agree to them Regards, [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show the Cox Preferred internet was installed at your residence on January 21, At that time you were on a promotional discount for $for months from January 21, through January 21, As you stated on your complaint to the Revdex.com you were unaware that you were on a promotional discount I truly apologize for the miscommunication however our representatives are required to verbally notify our customers if they are on a promotional discount Our records show on February 13, your internet service was upgraded to the Premiere internet on a month promotional discount for $ Please be advised this discount is valid from February 13, through February 12, Due to the inconvenience, I have issued a courtesy credit adjustment toward your January 22, statement of $ The credit adjustment will reflect on your March 22, billing statement since your February statement has already printed I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Dear Mr***, Thank you for your interest in Cox High Speed internet service We are in receipt of your complaint letter filed with the Revdex.com in regards to the restrictions implemented on your address Our records show that on March 4, 2011, our audit team discovered that our network had been tampered with which resulted in unauthorized services being provided to your home address As a result, a filter was placed on the outside line On March 10, 2011, our audit team discovered that the filter that was placed on March 4, had been removed which again provided unauthorized service to your home address Per Cox policies which are located at: [redacted] SUSPENDING AND CANCELLING THE SERVICES Your Cancellation of the ServicesIf you purchase Cox Services pursuant to this Agreement, then you may change or cancel individual Services by calling the Cox customer service number on your Cox billThis Agreement remains in effect for any state-to-state or international Services that you continue to be enrolled in, use, or pay forIf you want to cancel all of the Services, discontinue your use of all the Services and call us at the customer service number listed on your monthly bill Fraudulent UseYou will not use the Services for any unlawful, abusive, or fraudulent purpose, including for example, using the Service in a way that (1) interferes with our ability to provide Services to you or other customers; or (2) avoids your obligation to pay for the ServiceIf Cox has reason to believe that you or someone else is abusing the Services or using them fraudulently or unlawfully, we can immediately suspend, restrict, or cancel the Services without advance noticeIn addition, your Service shall be subject to discontinuance, without notice, if Cox is required to comply with any order or request of any governmental authority having appropriate jurisdiction Based on this information, we must respectfully deny your request for services I am available for any additional quesitons and/or concerns you may have regarding this response My direct number is ###-###-#### Best Regards, [redacted] L [redacted] Executive Office of the Regional Manager Cox Communications, California
Revdex.com- I have issued a one-month phone credit to Mr***'s account in the amount of $ Cox does not have sufficient notes to justify a monthly credit for internet Our records show that on May 21, 201, Mr [redacted] called into our technical support and his modem was reset Our records show that Mr***'s main concern was his phone feature (call-waiting) Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear [redacted] ***, Based on our previous response and review, we must respectfully deny your request for additional compensation Respectfully, [redacted] Office of the Regional Manager Cox Communications, California 858-836-
Dear Mr [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your Cox account I have reviewed your complaint letter and Cox account and have determined the following: Our records show that we are currently mailing you a monthly Cox statement to your service addressed However, On October 24, 2014, our records show that you selected to "opt-out" from receiving paper statements and therefore, your billing was provided online In regards to lowering your rate, our records show that you spoke with a Cox customer service representative on June 3, and were advised that based on the level of service that you subscribe to, you were taking care of the most aggressive discounts available Based on this information, we must respectfully deny your request to lower your monthly rate Since you are not in contract, you may cancel your services at any time without penalty I am available for any additional questions and/or concerns you may have regarding your Cox account Best regards, [redacted] Executive Office of the Regional Manager Cox Communications, California 858-836-
Dear [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers A credit of $was applied onto your account on November 15, which reflected on your November 28, statement If you choose to disconnect your Cox services then I will waive any early termination fees that will accrue onto your account I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm Tell us why here
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Dear Mr***, In reviewing your account, it appears that you spoke with our Customer service team today and they were able to resolve your service concerns Notes on the account indicate, that call-waiting was deactivated as well as the option to leave a voicemail message from incoming callers Again, we apologize for your frustration and are hopeful that your call to us today was resolved to your satisfaction If you need additional assistance, please feel free to call me directly Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your video service In reviewing your account, it appears that the video services have been disconnected and the applicable early termination fees have been waived Cox would like to apologize for your video experience and are hopeful that we will be able to restore your faith in us If there is anything further we can do to assist, please contact me directly Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear [redacted] Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com Unfortunately, we are unable to locate the address listed on your complaint letter Please provide us with the service address you are referring to in your complaint letter Respectfully, [redacted] Executive Office of the Regional Manager [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever I had requested email billing never mailI don't know why cox insisted on mailing the bills when I had specifically requested the bills be sent by emailAlso I never received any bill by mail or email which was why I filed the complaintThis matter still needs to be resolved so there is no miscommunicationI do appreciate the credit to my account Regards, [redacted]
Dear [redacted] ***, Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you were on a promotional discount for your Essential data services for $for months The discount was valid from August 16, through August 16, Since the discount expired you are now being charged the regular retail rate of $for the essential internet services However, on August 18, 2017, a $discount was applied onto your account and this is valid through August 18, Best Regards, COX- California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team
Dear Ms [redacted] , Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show you installed Cox services at your current residence at Main StIrvine on September 8, At that time, [redacted] , had a contract with Cox that provided residences Cox TV Essential services However, if residences wanted to add additional Cox services, the resident is responsible to pay Cox the additional services Ms [redacted] , you had the following services added to your Cox account that was not part of the [redacted] contract as follows: [redacted] Variety PakDVR record servicesCable receiver equipment rentalPreferred dataPremiere phone Please be advised that you can always downgrade or upgrade services that you are not utilizing In 2015, [redacted] signed a national contract with Cox that would provide the following services to the [redacted] residences: TV Essential ServicesShowtimePreferred Data This amenity came available to your unit on October 3, Our records show that you upgraded on December 8, As of that date you are receiving TV Essentials and Preferred data that is not charged to your Cox accountHowever, we failed to include Showtime onto your Cox account Showtime has been added onto your Cox account as of March 2, Cox acknowledges that you did not receive Showtime from December 8, through March 2, Due to the inconvenience I have issued a courtesy credit for the months you did not receive the services as follows: $x months = $plus tax $= $ Please be advised the credit adjustment will reflect on your next billing statement I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
At this time, there isn’t anything further I can assist Mr [redacted] with Unfortunately, I do not have the capacity to continue calling Mr [redacted] throughout the day until his line is not busy or he is available As mentioned in our previous response, if Mr [redacted] is having billing or service issues, he may contact our customer and/or technical service team The Executive office does not have the tools available to assist as our frontline employees do.If Mr [redacted] chooses not to contact our customer service and/or technical team, we will consider his concern(s) resolved.Please let me know if you need anything further from me
Sine the filing of my complaint I was able to get a hold of an associate who was able to make sure my bill only increased $instead of $dollarsYou referenced in your response that I was given a year price lock guarantee where my rate could not increaseYet it increases after monthsthat does not make sense however you try to spin itI asked the associate multiple times when I signed up if my rate of $would be the same for the entirety of my year contract and she confirmedWhich in fact is not the caseIn my line of work that would be deemed fraud and my company and I would be suedApparently this is how cox does businessI begrudgingly accept the increase of $as it seems I have no choiceI urge those reading to avoid cox at all costs and will be disconnecting after my year "contract" is up
Dear [redacted] , Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed through the Revdex.com in regards to the $charge for the technician visit on 11/28/ In reviewing your account, it appears that when the technician arrived, the outside cable was cutI am unable to determine from the notes on the account whether someone in your home cut the line or it was damaged by other means You state in your complaint letter that you were assured over the phone that you would not be charged for this visitIt is not our standard business practice to advise a customer that their visit will not incur a fee as we need to determine whether or not the issue is on Cox's end As a good faith gesture, I have reversed the charge on your accountYou will see the credit on your next billing statement Please contact me directly with any additional questions and/or concerns Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Dear Mr [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to a previous payment you attempted to make Unfortunately, Cox no longer has access to the recording as they are typically stored for 30-days However, Cox would like to apologize for your experience Our records do not show that the $payment assistance fee was credited to your account Today, we have applied the credit as you stated, you should not be penalized that our online or phone payment options were not available In your complaint letter, you are requesting a credit of $for your experience Although we may have caused you great frustration, we must respectfully deny your request for this credit amount If this transaction caused issues with your financial institute, please feel free to email or fax me a copy of your bank statement and we will be sure to reimburse you for all charges associated with your Cox payment on July 7, As a good faith gesture, in addition to the $payment assistance fee, we have applied a $inconveneince credit to your account Both credits will reflect on your next billing statement Please accept our apologies for the frustration we have caused you I am available for any additional questions and/or concerns you may have regarding your Cox account My office hours are 7:30am to 4:00pm Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear Mr [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to the options available to customers online I have reviewed your complaint letter and would like to respond accordingly Many customers subscribe to multiple services which qualify their account for the Cox "bundle" discount If a customer removes required services, this may actually increase their monthly rate as opposed to decreasing it Based on this information, Cox would prefer that customers call in to modify their rate so that we can explain the rate change and/or offer additional options to reduce their rate Cox does not intend to portray this as misleading or deceptive and would like to apologize if you have perceived it as such Mr [redacted] , on behalf of Cox, I would like to thank you for your feedback I am available for any additional questions and/or concerns you may have regarding your Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I thank Cox communications for responding to my complaint, but I have two concernsOne, I don't see the bill credit as "pending" on the recent unbilled transactions in my online account Any time a bill adjustment is required from cox, I can immediately see it in this section of the websiteSecondly, I asked for a reason as to why the price I was quoted was never honored Cox has evaded this question repeatedly from the start As such, I cannot accept the response from the company at this time Once I see that the credit is pending in my online account, and I'm given a valid, logical reason about the pricing discrepancy, I will be able to accept the business's response Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I agree to pay the balance of $for my actual service charges if the termination fees and all other additional charges are removed from my accountI was not told that there would be any additional charges to my account when I suspended servicesI was told I had up to months to suspend my account and in that time could bring it current until I was financially able to keep up with the monthly billI did not make any payments because of all the additional charges that were tacked on to my account incorrectly and I did not agree to them Regards, [redacted]
Dear Mr [redacted] , Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com Let me begin by thanking you for allowing us the opportunity to serve youWe thank you for bringing your concerns to our attention Doing so allows us to improve the quality of the service we provide to our customers Our records show the Cox Preferred internet was installed at your residence on January 21, At that time you were on a promotional discount for $for months from January 21, through January 21, As you stated on your complaint to the Revdex.com you were unaware that you were on a promotional discount I truly apologize for the miscommunication however our representatives are required to verbally notify our customers if they are on a promotional discount Our records show on February 13, your internet service was upgraded to the Premiere internet on a month promotional discount for $ Please be advised this discount is valid from February 13, through February 12, Due to the inconvenience, I have issued a courtesy credit adjustment toward your January 22, statement of $ The credit adjustment will reflect on your March 22, billing statement since your February statement has already printed I am available for any additional questions and/or concerns you may have regarding this letter My office hours are 8:00am to 4:30pm, Monday through Friday Best Regards, COX --------------------------------------------------------------------------------...⇄ [redacted] , Office of the Regional Manager Executive Customer Resolutions Specialist, California toll Federal BlvdSan Diego, CA Monday through Friday, 8:00am-4:30pm
Dear Mr***, Thank you for your interest in Cox High Speed internet service We are in receipt of your complaint letter filed with the Revdex.com in regards to the restrictions implemented on your address Our records show that on March 4, 2011, our audit team discovered that our network had been tampered with which resulted in unauthorized services being provided to your home address As a result, a filter was placed on the outside line On March 10, 2011, our audit team discovered that the filter that was placed on March 4, had been removed which again provided unauthorized service to your home address Per Cox policies which are located at: [redacted] SUSPENDING AND CANCELLING THE SERVICES Your Cancellation of the ServicesIf you purchase Cox Services pursuant to this Agreement, then you may change or cancel individual Services by calling the Cox customer service number on your Cox billThis Agreement remains in effect for any state-to-state or international Services that you continue to be enrolled in, use, or pay forIf you want to cancel all of the Services, discontinue your use of all the Services and call us at the customer service number listed on your monthly bill Fraudulent UseYou will not use the Services for any unlawful, abusive, or fraudulent purpose, including for example, using the Service in a way that (1) interferes with our ability to provide Services to you or other customers; or (2) avoids your obligation to pay for the ServiceIf Cox has reason to believe that you or someone else is abusing the Services or using them fraudulently or unlawfully, we can immediately suspend, restrict, or cancel the Services without advance noticeIn addition, your Service shall be subject to discontinuance, without notice, if Cox is required to comply with any order or request of any governmental authority having appropriate jurisdiction Based on this information, we must respectfully deny your request for services I am available for any additional quesitons and/or concerns you may have regarding this response My direct number is ###-###-#### Best Regards, [redacted] L [redacted] Executive Office of the Regional Manager Cox Communications, California
Revdex.com- I have issued a one-month phone credit to Mr***'s account in the amount of $ Cox does not have sufficient notes to justify a monthly credit for internet Our records show that on May 21, 201, Mr [redacted] called into our technical support and his modem was reset Our records show that Mr***'s main concern was his phone feature (call-waiting) Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear [redacted] ***, Based on our previous response and review, we must respectfully deny your request for additional compensation Respectfully, [redacted] Office of the Regional Manager Cox Communications, California 858-836-