A1 Janitorial Supply Corp.

Initial Business Response /* (1000, 5, 2015/06/10) */
Please provide an account # or invoice # so this may be resolved.
Thank you.

A1 has closed account [redacted] and voided invoice [redacted] for $346.23. A1 will cease from contacting consumer regarding payment  on account. The product received may be kept at no cost or discarded. We apologize for the inconvenience this has caused.

Initial Business Response /* (1000, 8, 2015/05/07) */
A1 has zeroed out invoice[redacted] for [redacted]. We apologize; this was a shipping error on our part, which also generated an invoice not intended for [redacted] Ames.
The product may be kept and used (if needed by the...

[redacted]) or it may be disposed of. Non hazardous material.
Please contact us directly if there is further information needed.

A1 will not contact consumer regarding account [redacted]. Our system is noted not to ship to consumer. Product which was received and paid for is not returnable.

A1 has closed account W12771 City of Manchester. The invoice A1S19974 is voided in the full amount. No money is owed from the City of Manchester for additional product that was received in January 2016. The material was shipped in error, consumer may keep or discard.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please do not call any of my staff at any of my properties in the future.  Thank you for resolving this matter.
Sincerely,
[redacted]

A 1 Janitorial Supply called me and said that their Sewer and Lift Station Cleaner would clean like nothing else and they offered a free sample. They then sent out an invoice for 131.26. When I called them they said they don’t do free samples. Drew [redacted] from A 1 Janitorial Supply said that they don’t give free samples and that the hundreds of people who have complained of misrepresentation have not understood that they don’t give free samples. A 1 Janitorial Supply is obviously committing fraud. They continue to attempt to sell their products through deception. The cleaner was lousy and just the same type of cleaner you can buy for $20 off the self at a store.

Initial Business Response /* (1000, 8, 2015/02/05) */
The invoice is voided and the customer may keep the product as sample. Apologies for the misunderstanding and confusion regarding pricing of material.

Please provide an invoice or account # so this can be resolved quickly.

Initial Business Response /* (1000, 8, 2015/03/05) */
A1 has complied with consumers request not ship any product to the hotel. The product which was received may be kept or discarded, product is non-hazardous.
A1 received payment at the end of January for product received in November, and...

is not refundable.

A1 Janitorial has closed account [redacted] and voided past due invoice [redacted] in the full amount of $131.26.The product may be kept free of cost and at no obligation to the [redacted]

please provide an account or invoice number so this complaint can be addressed. [redacted]

The product which was received at [redacted] Residence may be kept at no cost. The account [redacted] is closed and no further contact will be made from A1 regarding invoice [redacted].

The account is closed and the invoice has been voided in the full amount. No further contact will be made regarding payment. We apologize for the confusion with the amount of material ordered and delivery. The product may be kept or discarded, returns are not available for product delivered and...

received over 30 days.

Account was closed on 4/15/16 and the invoice was voided in the full amount.

Initial Business Response /* (1000, 5, 2015/09/14) */
Please provide an account or invoice number so this may be researched.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They simply asked...

for an invoice number which is A1SXXXXX.
Final Business Response /* (4000, 9, 2015/09/18) */
Thank you for providing the invoice number. The invoice A1SXXXXX is voided, the product may be kept as a sample at no cost or discarded.
Final Consumer Response /* (2000, 11, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/10/02) */
Contact Email: [redacted]
A1 will advise Mr. [redacted] and all outside sales representatives not to call [redacted] Hotel Suites, NM

The product received may be kept as a free sample and at no obligation to [redacted]. The account which was generated ([redacted]) is closed, invoice [redacted] is voided in the full amount of $131.91. If there is further information needed on use of product Dissolve contact A1 Janitorial Supply.

[redacted] is my full name

A1 has closed account W10014. Material which was ordered, received and paid for in July & August is not returnable. The material which was received in November (Inv # A1S17087) may be kept or discarded by [redacted]. The invoice is voided ($999.00)