A1 Janitorial Supply Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/18) */
A1 has made several attempts today to contact the General Manager at Residence Inn. The 8 gallons of Enzymes recently received at the Residence Inn completed the original 20 gallon order. A1 has received payment for 12 gallons.
If this...

was not authorized why would payment be made?
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They need to come and pick up the order that was delivered last week. I did not authorize this. Even if this is to fulfill a previous order I do not want this item. No contact was made to me today as I have been at my desk all day long. I have called 3 times today to the company and they do not give me any answers. They keep telling me their computers are down. The next person said that they can not find this invoice or delivery in the system. They would call me back and no phone call yet. Please come and pick up this item.
Final Business Response /* (4001, 16, 2015/10/06) */
A1 is offering to close the disputed account for $150.00 which will pay for the shipping. Consumer was contacted before shipment went out.

Initial Business Response /* (1000, 5, 2015/06/30) */
A1 has retracted open invoice **JXXXXX. No money is owed from Hampton Inn to A1. No further contact will be made regarding account [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)
Response accepted. A1 retracted active/pending invoices, voided amount owed, and agreed not to contact me or my company anymore. Thank you Revdex.com for getting this issue resolved so promptly.

A1 voided the invoice and closed the account. No further contact will be made.

Degreaser sent after telling maintenance it was a free sample and now billing me $562.13. I have refused to pay and have also asked how I can return the product - no one ever answers the phone number given 888-293-5820 and when they give you an extension number it goes to a voicemail.
Business was done with previous owner of hotel and I refuse to pay for something that I did not order. Be aware they will call and ask the name of GM or maintenance and then say that this person approved the order.
Make your staff aware of how they play this game.

A1 Janitorial has attempted to contact management at the [redacted] regarding past due invoice [redacted] several times email, fax and phone messages. Sales representative did speak with [redacted] at the [redacted], Mr. [redacted] stated twice (3/16/15 & 5/21/15) the invoice would be paid. On 5/15/15 an A1...

representative spoke with the GM who stated it was the first time he was hearing of a past due invoice and to fax the invoice over to him. On 6/26/15 after many attempts to contact - A1 was informed by the GM the invoice would not be paid because Mr. [redacted] was terminated. Trying to discuss this with the GM was not possible, A1 made several attempts to contact. All to no avail.
It seems unfair that the [redacted] would not pay an invoice for material that was ordered, delivered, signed for at the [redacted] because the employee who ordered was terminated. in an effort to resolve this dispute A1 will take 50% off the invoice and cease all collections upon the payment of $125.00.
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me. Please ensure you remember the Comfort Suites [redacted] phone number from any of your records and do not attempt to contact the property. We will NEVER purchase any of your products and NONE of the staff/employees are approved to place any order with your company.
Sincerely,
J[redacted]

Initial Business Response /* (1000, 8, 2015/04/02) */
Mr. [redacted] may keep the product at no expense. We apologize for the confusion with shipping. The invoice[redacted] is voided.

A1 Janitorial has closed accoun[redacted] and voided past due invoice [redacted] in the full amount of $131.26The product received may be kept at no expense or obligation to the City of [redacted] Thank you,

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance and for A1 in helping to get this issue resolved.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/20) */
Invoice [redacted] is canceled and no further contact will be made regarding account.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Resolution is...

what we requested.

A1 has voided invoice [redacted] on 12/29/15. This was done immediately upon yesterdays conversation. No further contact will be made.
Invoices are printed and mailed for A1 by a 3rd party company, not located in Chicago.

Account [redacted]-Town of Dell has been credited in the full amount of $358.10. Logistics has confirmed returned merchandise. Thank you, [redacted]

The invoice which is past due from October 2015 has been voided ($134.46). Account [redacted], City of [redacted] is closed and no further contact will be made from A1 regarding payment. The product may be kept at no cost or obligation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

A1 Janitorial closed account [redacted], [redacted] The product which was ordered by [redacted] for the property to treat clogged lines may be kept at no cost or obligation to the Beach Club.
No further contact will be made regarding payment on this account.

On 12/28/15 A1 Janitorial issued a credit on account [redacted] Collingswood Nursing & Rehab. No money is due for the product which was received at the property. We apologize for the miscommunication regarding P.O. system; an invoice should have never been generated for this shipment. The product...

is environmentally safe (non hazardous) and very effective as a degreasing agent. If it is not wanted it may be discarded.If there is information needed regarding product and uses please contact A1.

This company is a scam playing both sides of the border. I have filled a complaint with the Manitoba, Northern Ontario Revdex.com for a second time in a year. Same company phone # Same name operating the company in both countries. have read the complaints all sound to familiar , even those with the damaged free product so they will send another out via [redacted].

A11 Janitorial has closed account [redacted] and voided open invoice [redacted] in the full amount of $346.39.No further contact will be made from A1 Janitorial to City of Orland regarding this account or payment due. The material which was ordered, signed and received may be kept at no cost or...

obligation to the Town.

A1 closed the account [redacted] associated with this complaint. There is no money owed to A1 from consumer. Product which was received may be kept or discarded.
Mr. [redacted] has not contacted the Town regarding this account or pending shipments.